River Palace Hotel & Spa
River Palace Hotel & Spa
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"The staff are very helpful and friendly."

Eduardo

|

November 21, 2017

 River Palace Hotel & Spa

  • Room size: 33 m²/355 ft²
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Lobby River Palace Hotel & Spa
Lobby
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Lobby River Palace Hotel & Spa
Lobby
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Interior view River Palace Hotel & Spa
Interior view
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See map River Palace Hotel & Spa
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Good
Location
6.7
See all 57 photos River Palace Hotel & Spa
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Very good
From 341 reviewsSee what guests said
7.6
/
10
Excellent room comfort and quality
8.3
Value for money7.8
Distance to city center1.5Km
Location rating6.7
Nearest airportPhnom Penh International Airport (PNH)
Distance to airport8.6 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
8.3
Excellent
Room comfort & quality
Deluxe Double with City View
Deluxe Double with City View
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Deluxe Double With River View
Deluxe Double With River View
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 60 m²/646 ft²
  • River view
  • 1 double bed and 1 sofa bed
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Deluxe Twin with City View
Deluxe Twin with City View
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
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Deluxe Twin With River View
Deluxe Twin With River View
...
  • Room size: 35 m²/377 ft²
  • River view
  • 2 single beds
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Family Room
Family Room
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 single bed and 1 king bed
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Double Executive
Double Executive
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
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Double Or Twin Standard
Double Or Twin Standard
...
  • Room size: 33 m²/355 ft²
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Double Deluxe
Double Deluxe
...
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    Room Luxury
    Room Luxury
    ...
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      What people love about the property

      • "Clean, good service, very nice rooms."

        William

        |

        March 23, 2016

      • "Very good service, stafff are very polite, friendly and helpful."

        Warayouth

        |

        March 12, 2016

      • "Great breakfast."

        Trudy

        |

        March 8, 2016

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      More about River Palace Hotel & Spa

      More about River Palace Hotel & Spa

      "Good to stay, easy to go anywhere in phnom penh"

      puvadol

      |

      July 28, 2016

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      "Good location"

      Duc C.

      |

      September 7, 2016

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (341)Booking.com Reviews (61)
      7.6
      /
      10
      Cleanliness8.0
      Facilities7.0
      Location6.7
      Room comfort and quality8.3
      Service8.0
      Value for money7.8
      Provided by verified guests of Agoda
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      All guests (341)
      All room types
      Showing 282 verified guest comments
      12345
      4.0
      Porntip from Thailand
      Business traveler
      Deluxe Twin with City View
      Stayed 1 night in August 2018
      Dirty room and cockroach in the room”
      overall room is old and not good smell because of old carpet. And also cockroach in the room. Requested staff to change room but they said they didn't have any room available. We book 4 rooms here. One of the room is king bed which is a little bit more expensive than others. But when check-in, staffs said no king bed room available and will upgrade to other room which is twin bed. But that room is cheaper. My team didn't know this room price, so they just accept what they said. Not good to do business like this. We will not use this hotel again.
      Reviewed September 10, 2018
      8.4
      Excellent
      Steven from United States
      Couple
      Deluxe Double With River View
      Stayed 2 nights in July 2018
      Very nice rooms”
      Little on the pricey side compared to others. Location was key for me. Rooms are really nice. Breakfast is good. Friendly staff. Complimentary drink and breakfast. Right on the Main Street, so a little noisy.
      Reviewed August 09, 2018
      7.6
      Very good
      joel from Belgium
      Couple
      Deluxe Double with City View
      Stayed 1 night in April 2018
      great helpfull staf ”
      good breakfast
      Reviewed July 19, 2018
      8.0
      Excellent
      Dar from Japan
      Family with young children
      Deluxe Twin with City View
      Stayed 2 nights in July 2018
      Good for service and clean ”
      Nothing completely
      Reviewed July 12, 2018
      6.8
      Good
      Hasnia from Singapore
      Couple
      Deluxe Double With River View
      Stayed 2 nights in April 2018
      Huge room”
      huge room. but when you enter the hotel, smells not good. no aircon along passage way. aircon smells stink/strong bad smell. in the room it takes sometime, to get rid of the carpet smells. carpet too old. breakfast not much choice
      Reviewed April 30, 2018
      8.4
      Excellent
      Mark from United Kingdom
      Couple
      Deluxe Double With River View
      Stayed 2 nights in March 2018
      Good value”
      Well equipped and spacious room but only one bedside cabinet. Staff very courteous, if a bit clueless. Location a bit out the way but all locations easy to get to by taxi which are cheaper than tuc-tucs.
      Reviewed March 13, 2018
      4.4
      John from Malaysia
      Couple
      Deluxe Double with City View
      Stayed 2 nights in January 2018
      Rude guy receptionist ”
      Not helpful and he even charged me over a something that I didn’t use. The only reason i paid is because the taxi was waiting for me and i dont wanna miss my flight. Argued for about 10 minutes. Not recommended.
      Reviewed February 01, 2018
      6.4
      Good
      Ramli from Malaysia
      Solo traveler
      Deluxe Double With River View
      Stayed 3 nights in January 2018
      Good”
      Lobby and bar not that comfortable ...lacks ambiance
      Reviewed January 10, 2018
      9.2
      Exceptional
      Chu from Malaysia
      Family with teens
      Family Room
      Stayed 2 nights in December 2017
      5 Star quality with 3 star price”
      When I first step into The hotel the lobby smell giving me negative perception but their staffs were nice and very helpful. The check in was excellent and by the time we got our room key, our luggage already waiting in front of our room. The room is like 5 star hotel feeling, carpeted, spacious, bathtub & shower room and quality fittings. Their buffet breakfast variety was good too. If not the location a bit far from happening area, it will definitely cost more. However, tuk tuk and bus stop just in front of the hotel but tuk tuk always charge more than $3 per trip to riverside. Uber and grab will cost around that price or a bit less. Download the apps at your at your home country if you don't activate mobile roaming. Overall my family have a pleasant stay in this hotel and it was a bargain.
      Reviewed January 03, 2018
      9.6
      Exceptional
      Eduardo from Australia
      Group
      Deluxe Double with City View
      Stayed 2 nights in November 2017
      Big, clean and spacious rooms, buffet breakfast superb.”
      Staff are very helpful and accommodating, would surely come back again.
      Reviewed November 24, 2017
      9.6
      Exceptional
      Eduardo from Australia
      Group
      Deluxe Twin with City View
      Stayed 2 nights in November 2017
      Room very spacious and clean, buffet breakfast is superb”
      The staff are very helpful and friendly.
      Reviewed November 21, 2017
      5.2
      Syed from Malaysia
      Family with teens
      Deluxe Double with City View
      Stayed 2 nights in October 2017
      the hotel is a bit run down and far from the city centre”
      Hotel is on electrical saving mode. The hotel lobby is without air conditioner and the lights is only ON during the nights and not all. I stayed at level 3 and need to call and inform reception to switch ON the lights on the entrance of my room.
      Reviewed October 17, 2017
      9.6
      Exceptional
      LAZARO from Philippines
      Solo traveler
      Deluxe Twin with City View
      Stayed 5 nights in September 2017
      I will choose it again.”
      You will get more than your money's worth - from the buffet breakfast to the sauna, steamroom and gym.
      Reviewed September 08, 2017
      Dear Lazaro, Warm greeting from River Palace Hotel & Spa! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding buffet breakfast, sauna, steam room and gym during your stay. We look forward to seeing you on your next trip to Phnom Penh. Best Regards, Kim vuoch Leang Front Office Manager
      Responded September 15, 2017
      River Palace Hotel & Spa
      9.2
      Exceptional
      Kim from Cambodia
      Family with young children
      Deluxe Double with City View
      Stayed 7 nights in July 2017
      Best Hotel in Phnom Penh”
      I like this hotel and will be back.
      Reviewed August 07, 2017
      10.0
      Exceptional
      Phoebe from Australia
      Solo traveler
      Deluxe Double With River View
      Stayed 2 nights in August 2017
      Gorgeous hotel with great views and stunning spa”
      I had a great time at the River Palace. It is clean and the staff are really professional and friendly. The bathrooms are marble and all the facilities are really quite beautiful, the air con is cold and the beds are big and luxurious. The hotel also features a really beautiful spa/sauna/jacuzzi. A great place to chill in the evenings after busy days in PP.
      Reviewed August 04, 2017
      Dear Phoebe, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service, room and spa and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Phnom Penh. Best Regards, Kim Vuoch Leang Front Office Manager
      Responded August 09, 2017
      River Palace Hotel & Spa
      7.6
      Very good
      Zhenwen from China
      Solo traveler
      Deluxe Twin With River View
      Stayed 1 night in June 2017
      The breakfast is not good.”
      Everything is okay but the breakfast.
      Reviewed June 21, 2017
      Dear Zhenwen, I am pleased you found everything at the River Palace very much to your liking - except the breakfast!! Yes, at an hotel like ours with a very varied International clientele breakfast is a nightmare. We know it is impossible to please all the people all the time - but we try very hard to to do so and spend a lot of time thinking, talking, arguing ...... what to do for the best. Most important of all of course is listening to what the guests tell us and if we ever have the honour of you visiting us again PLEASE tell me what changes/additions would make the breakfast experience here better for YOU.
      Responded June 26, 2017
      River Palace Hotel & Spa
      6.8
      Good
      limlaikim from Singapore
      Solo traveler
      Deluxe Double With River View
      Stayed 4 nights in April 2017
      Value for money and good stay”
      This is the 2nd time I have stay in River Palace Hotel the stay was good . Room that I have are big not so small and cheap + the breakfast buffet don't have so much choice on it . And a very good Tuk Tuk Driver working with the hotel are good giving you a good price whenever you want to go / I would like to say a very thank and wonderful time that I have with the Tuk Tuk driver name call Mr Bird
      Reviewed April 18, 2017
      Dear limlaikim, Thank you for your very positive review and l apologies that it has taken a long time for us to reply. There has been changes in personal here.I am thrilled that you found your last two visits here very satisfactory. This of course puts a lot of pressure upon me should you chose to stay with us again. I can assure you that l will do everything possible to ensure that you find your next visit here, at the very least, as good as your previous stays. I also wish to thank you for your comments upon the tuk tuk driver. This makes my job a lot easier. If you recommend him to me l am confident upon recommending him to other guests. I hope l have the opportunity of welcoming you here in the near future. Very sincerely yours, Mr. Bor Sombun, General Manager
      Responded June 20, 2017
      River Palace Hotel & Spa
      10.0
      Exceptional
      Stina from Sweden
      Couple
      Deluxe Twin with City View
      Stayed 1 night in January 2017
      Perfect for stop over in Phnom Pen”
      Me and my boyfriend came to phnom pen late evening with Mekong Express and left early next morning also with Mekong express. So staying at River Palace hotel and SPA was absolutely perfect since the Mekong Express head office was only 2 minutes walk from the hotel. The room was clean and big and we used the spa which was a great bonus. Staff was really nice and helpful!
      Reviewed January 20, 2017
      10.0
      Exceptional
      Luiz from Malaysia
      Business traveler
      Deluxe Double with City View
      Stayed 2 nights in December 2016
      Great location for travellers ”
      Convenient for those people go travel. Near to river side and tourist hot spot
      Reviewed December 30, 2016
      4.8
      Chintana from United States
      Couple
      Deluxe Double with City View
      Stayed 1 night in December 2016
      Pretentious”
      Bed is not very comfortable. Staffs treated you as you are not exist unless you are a local VIP or uniformed
      Reviewed December 09, 2016
      12345
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