Rixos Almaty Hotel
Rixos Almaty Hotel
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"Great hotel in a great place but very expensive"

Mark

March 29, 2018

Deluxe City View - Guestroom Rixos Almaty Hotel
Deluxe City View - Guestroom
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Lobby Rixos Almaty Hotel
Lobby
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Lobby Rixos Almaty Hotel
Lobby
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Interior view Rixos Almaty Hotel
Interior view
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Excellent
Location
8.8
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Rixos Almaty Hotel

Excellent location
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Excellent
From 47 reviewsSee what guests said
8.5
Recommended by 94% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

Room choices
8.3
Excellent
Room comfort & quality
suite executive
suite executive
...
  • 110 m²/1184 ft²
  • Smoking allowed
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Double Single Use Deluxe City View
Double Single Use Deluxe City View
...
  • 32 m²/344 ft²
  • Smoking allowed
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Deluxe Double or Twin Room with Garden View
Deluxe Double or Twin Room with Garden View
...
  • 32 m²/344 ft²
  • Bathtub
  • 1 king bed or 2 single beds
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Deluxe Park View
Deluxe Park View
...
  • Garden view
  • 32 m²/344 ft²
  • 1 king bed
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Double Premium
Double Premium
...
  • 48 m²/517 ft²
  • Smoking allowed
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Premium Park View
Premium Park View
...
  • Garden view
  • 48 m²/517 ft²
  • 1 king bed
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Double Single Use Premium
Double Single Use Premium
...
  • 48 m²/517 ft²
  • Smoking allowed
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Double Single Use Premium City View
Double Single Use Premium City View
...
  • 48 m²/517 ft²
  • Smoking allowed
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Twin Capacity 1
Twin Capacity 1
...
  • 32 m²/344 ft²
  • Smoking allowed
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Suite Capacity 1
Suite Capacity 1
...
  • 105 m²/1130 ft²
  • Smoking allowed
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More about Rixos Almaty Hotel

More about Rixos Almaty Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (47)Booking.com Reviews (506)
8.5
Cleanliness9.0
Facilities8.9
Location8.8
Room comfort and quality8.3
Service8.4
Value for money7.6
Provided by verified guests of Agoda
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Showing 33 verified guest comments
12
9.2
Exceptional
Khaled from Lebanon
Couple
Deluxe City View
Stayed 5 nights in September 2018
Nice place to stay when you visit Almaty ”
Wonderful breakfast, very clean, magnificently spa. Great and lovely staff
Reviewed September 14, 2018
9.6
Exceptional
Shaun from United Kingdom
Business traveler
Special Offer - Deluxe Double Room
Stayed 2 nights in August 2018
Excellent Hotel - I will always stay here”
I have stayed at the Rixos Almaty Hotel many times and will continue to stay here. It is the best all round hotel in Almaty. Excellent location, comfort (room, shower, etc), facilities, staff, free Wifi, etc. Pool is big and heated. Very nice spa. Spacious comfortable rooms. The staff are superb.
Reviewed August 18, 2018
8.4
Excellent
Yasser from Egypt
Business traveler
Deluxe City View
Stayed 3 nights in March 2018
FRIENDLY STAFF”
I spent 4 nights in that beautiful and comfortable Hotel. Thank you for your Hospitality .
Reviewed April 02, 2018
8.4
Excellent
Mark from United Kingdom
Solo traveler
Deluxe City View
Stayed 1 night in March 2018
expensive but great”
Great hotel in a great place but very expensive
Reviewed March 29, 2018
9.6
Exceptional
Kyumin from South Korea
Business traveler
Deluxe Double or Twin Room with Garden View
Stayed 2 nights in January 2018
best service hotel”
location, facilities are just fine but their service level is somewhat special.
Reviewed February 07, 2018
7.6
Very good
Kanan from Sweden
Couple
Premium City View
Stayed 4 nights in October 2017
Hotel was a bit old, but the facilities were nice.”
Got a room w super small terrace, but it was nice to finally be able to open a window/door. Service was fine, except for the security guards who bombcheck the car, and metal detectors by the entrance. Security was also rather intrusive, when we came home late one night, and he wanted to see my gf's ID and if she is checked in w reception. Annoying to pay $200-300 a night at a hotel, and have to explain stuff to the staff.
Reviewed November 13, 2017
10.0
Exceptional
Kay from Singapore
Business traveler
Special Offer - Deluxe Double Room
Stayed 2 nights in June 2017
Very good choice!”
The staff were professional and friendly and they spoke fluent English. The hotel environment was fantastic, with wide variety of choices of breakfast. The room was comfortable and cosy and the shower head was just right (because many hotels' shower head has very low water pressure). the location is good, near to cafes and a supermarket was within walking distance. I really liked my stay here!
Reviewed June 23, 2017
8.8
Excellent
Thanh from Vietnam
Group
Deluxe City View
Stayed 2 nights in January 2017
good location, extra bed sheet was a bit dirty”
generally good except for dirty bedsheet on the extra bed
Reviewed March 04, 2017
9.2
Exceptional
Omer from Turkey
Solo traveler
Deluxe City View
Stayed 1 night in August 2015
Best Hotel in Almaty”
I love this hotel best
Reviewed November 03, 2016
9.2
Exceptional
Arthur from Hong Kong
Solo traveler
Deluxe City View
Stayed 1 night in September 2016
Excellent. Best hotel in Central Asia. ”
Over a three week period, we stayed at the top hotels in the region and without question, the Rixos Almaty was the best. I believe the true distinguishing characteristic was the exceptional quality of the staff: all warm and friendly. Natural. Happy to help. Quick to smile. And smart, comprehending and helping to solve problems and suggest alternatives. In the last year or so, the Rixos Almaty has a new competitor in the Ritz where I also tried, but the shiny high rise tower - while offerring great views - still can not match or replace the superb staff at the Rixos. The GM of this property is doing a great job.
Reviewed September 13, 2016
8.4
Excellent
Thanh from Vietnam
Business traveler
Special Offer - Deluxe Single Room
Stayed 2 nights in June 2016
Excellent choice”
Glad I changed from Intercon to Rixos.
Reviewed July 08, 2016
8.3
Excellent
Jonathan from United States
Business traveler
Deluxe City View
Stayed 1 night in November 2015
nice place”
desk staff, room, sauna
it was fine. We arrived early evening and went out to eat. We had to leave early, they didn't have breakfast at that time. We paid extra for airport pick up and drop off...a bit expensive. Driver that met us at the airport not at all friendly (we also speak Russian)
Reviewed November 15, 2015
8.7
Excellent
Robert from Denmark
Business traveler
Deluxe City View
Stayed 2 nights in October 2015
Extremly plesant surprise”
The SPA facilities is the best I have ever seen. The Food from the lobby resturant was fantastic and the service is top notch
Everyone visiting Almaty book yourself into RIXOS.. You wont regret
Reviewed October 29, 2015
8.0
Excellent
Nor from Malaysia
Business traveler
Deluxe Park View
Stayed 3 nights in May 2015
Good hotel”
Good hotel which suit which 5 star standard
Reviewed June 12, 2015
3.0
Petr from Czech Republic
Couple
Deluxe City View
Stayed 5 nights in December 2014
Best choice in Almaty”
Jigh quality in Almaty
All ok, just the personell unexperienced and communication not at western standards
Reviewed December 27, 2014
6.3
Good
Stephen from United Kingdom
Couple
Deluxe Park View
Stayed 4 nights in October 2014
Dissapointed”
Reception, Doormen
The room on the 4th floor was at first viewing very acceptable, but as a couple, you would expect to find at least two cups and saucers, there was only one cup for the whole of the stay, there was no tea or creamer provided,and no spoons despite requests every day. In the bathroom, only one robe provided, again requests for another were ignored or just forgotten. Breakfast was also dissapointing, with the food generally only warm, the eggs as cooked by the lady on duty were the only hot things there, I would expect better from a top hotel. Prices for the mini bar were outrageous, it was 10 times cheaper to walk the 500 metres outside of the hotel to get a coca cola, the Rixos should realise that not everyone is on a business account. Very dissapointed in this hotel, I am a regular visitor to Almaty, and would think twice or three times before booking again.
Reviewed October 25, 2014
8.3
Excellent
Petr from Czech Republic
Couple
Deluxe City View
Stayed 3 nights in October 2014
best choice in Almaty”
Great location, great standard, place to meet
Everything is OK starting from friendly staff at reception through quality of all services and room, no complains...
Reviewed October 22, 2014
6.7
Good
Armen from Singapore
Business traveler
Deluxe City View
Stayed 4 nights in March 2014
Staff performance was unacceptable ”
Food and location
Staff performance was unacceptable, they didn't give a F about the comments, Room wasn't being cleaned on daily basis, and staff made an excuse that housekeeping is short of personnel... ? I made few complains to management, however didnt work, so end up shifting. on the day that I was checking out, managers/directors came out with apologies, which I appreciate, but they have done something 2-3 days before!
Reviewed July 29, 2014
4.0
John from Ireland
Business traveler
Deluxe City View
Stayed 1 night in May 2014
A bad experience”
I didn't find one
1. Agoda confirmed booking could not be traced by hotel 2. Requested airport transfer not arranged 3. Was allocated a stinking smoking room even though I specifically asked for non- smoking 4. Was made to pay cash for room service because the check in counter messed up 5. I booked a taxi for departure which appear to have been forgotten about but 10 minutes after the time the taxi driver was located - he was in the hotel lobby all the time
Reviewed May 28, 2014
8.7
Excellent
CHONG from Singapore
Business traveler
Deluxe City View
Stayed 3 nights in June 2013
Great experience of very grand hotel interior ”
friendly and helpful staff
Very grand lobby area with nice features and also many sitting area to relax and for a drink. The hotel is only 30 minutes away by taxi to the mountains and for ski. however, the room interior is a bit dated but very clean. It has a balcony where you could get some fresh air in the morning.
Reviewed December 24, 2013
12
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