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Rixos Khadisha Shymkent Hotel
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8.0 Very good location
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Rixos Khadisha Shymkent Hotel

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Based on 1 reviewSee what guests said
6.7
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Room choices
Superior Twin Room
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  • City view
  • 35 m²/377 ft²
  • 2 single beds
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Superior King Room
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  • City view
  • 35 m²/377 ft²
  • 1 king bed
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Family Suite
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  • City view
  • 93 m²/1001 ft²
  • 2 single beds and 1 king be...
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Luxury Suite
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  • City view
  • 172 m²/1851 ft²
  • 1 king bed
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Presidential Suite
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  • 450 m²/4844 ft²
  • Shower and bathtub
  • 2 super king beds and 3 sof...
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Royal Suite
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  • City view
  • 321 m²/3455 ft²
  • 1 king bed
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Junior Suite
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  • City view
  • 61 m²/657 ft²
  • 1 king bed
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Superior King Room
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  • 35 m²/377 ft²
  • Shower
  • 1 super king bed
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Executive Suite
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  • 93 m²/1001 ft²
  • Shower and bathtub
  • 2 single beds and 1 super k...
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Junior Suite
...
  • 61 m²/657 ft²
  • Shower and bathtub
  • 1 super king bed
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Verified guest reviews

Agoda Reviews (1)
5.9
Good
Filter by guest type:
Cleanliness8.0
Location8.0
Room comfort and quality8.0
Service2.0
Value for money6.0
Provided by verified guests of Agoda
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Showing 1 review
6.7
Yu from Malaysia
Business traveler
Superior King Room
Stayed 1 night in November 2015
Rigid misdirected service
-
Booked a twin share room. Upon arrival and check-in, it was myself and a colleague. Staff even brought us up to the room and also told us about breakfast location etc. Subsequently, we both had breakfast the next day and as we sat down with our food, the restaurant staff told us the breakfast was for one person only. Checked with reception and they confirmed the same thing. As we explained the room was booked for 2 with breakfast and were even told where the breakfast location was, then the hotel mismanaged this and so they should not be charging us for the other breakfast. The reception staff then changed the story and said that only 1 person checked in the day before! (shocking as we were both there at check in). Upon my further query, the reception staff then said it was only my colleague that checked in. Funnily enough, the reservation was in my name so I signed the registration papers and provided copy of my passport. Its one thing to make a mistake in a guest's hotel booking, but its totally another to put the blame on the hotel guest and insist charging the guest while blatantly lying to the guest as well! That's the difference between a 5 star hotel and one proclaiming to be.
Reviewed November 30, 2015
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Rixos Khadisha Shymkent Hotel
|Good 6.7
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