Hi Vee, Thank you for taking the time to share this with us. We appreciate your feedback as this helps our property improve and develop our services and facilities. With this, kindly allow me to extend my sincere apologies for the inconvenience that you have encountered. We hope that this not hinder you from staying with us again as we are determined to gain back you confidence in us. We hope to see you again in the future!

Hi Paolo, first of all, we would like to take this opportunity to greet you a belated happy birthday! We're glad to know that you appreciated the surprise prepared by our team to make your stay extra special, and that you had a seamless stay from check-in to check-out. We appreciate your feedback as well regarding our smoking area. Rest assured that we will share this with management should an opportunity to enhance our facilities arise. It was our pleasure to have you as our guest and we look forward to seeing you again soon!

Hi Beverly, Thank you for taking the time to share these kind words. We are truly delighted to know that Discovery Suites hold a special place in you heart. Like you, many also consider this hotel to be their home because of the warm and personalized service that we give all our guests. This is what we like to call : Service that's all heart. We look forward to having you again!

Hi Daniel, Thank you for taking the time to share these with us. Your feedback means a lot to us since we are still in an active process of coming up with ways on how we can further improve our services. We would like to apologize for the inconvenient experience you had with us. Rest assured that we will relay these to the concerned teams so we could adjust accordingly. We hope that this does not hinder you from staying with us in the near future as we want to gain your confidence in us again.

Hi Princess, Thank you for giving us a thorough review on our services and facilities. We appreciate the feedback as this helps us improve our hotel. With this, we would sincerely like to apologize for any inconvenience that may have arose from the wrong room given. Rest assured that we are in the process of fine tuning our operations so that we can prevent this from happening again. We hope that this incident does not hinder you from staying with us again as we look forward to seeing you soon!

Hi Quito, thank you for writing us a review. We are delighted to know that not only did you enjoy your stay, but you also felt right at home with us. Our spacious rooms were designed to emit this exact feeling, as we also want our hospitality to make our guests feel that Discovery Suites is their home away from home. We appreciate your feedback as well regarding the operating hours of our Balance Gym and swimming pool. Rest assured that this will be brought to the attention of our management to allow us to better serve our valued guests. It was our pleasure to have you here with us and we look forward to seeing you again soon!

Hi Philip, thank you for the kind words. It's always a delight to know that our team is able to consistently provide you with a great stay. While our spacious suites make each stay comfortable for our guests, it's the exemplary service provided by our team that makes Discovery Suites feel like home. Kindly allow us to share this review with our team for their continuous efforts to go above and beyond to impart "Service that's All Heart." It's always a pleasure to have you as our guest here and we look forward to welcoming you back soon!

Hi Jerrica, Thank you for taking the time to write us a review. We appreciate the feedback as this helps us with our active effort to improve our hotel operations. In line with this, we sincerely would like to apologize for the inconvenience that you have experience with regard to our facilities. Rest assured that we will relay these to the teams concerned. We hope that this does not hinder you from staying with us again as we are looking forward to get the chance to regain your confidence in us.

Hi Myla, thank you for writing us a review. While we're happy to hear that you had an overall pleasant stay with us, we appreciate your feedback as well on how we can make your stay better. Rest assured that your concerns with the replacement towel, and the complimentary cake will be brought to the attention of the proper department to ensure that we pay great attention in the details that give our guests' a great stay experience. We will also share your feedback regarding the swimming pool with our management and take it into serious consideration should an opportunity to enhance our facilities arise. Discovery Suites is committed in continuously extending great service, and you can count on us to make your next stay a better one. We hope to see you again soon!

Hi Margaret, Thank you for taking the time to write us a review. We are delighted to know that your stay made you feel at home. We believe that what truly makes Discovery Suites different from other properties is our team of hardworking homemakers. Our goal is always to be able to provide personalized service that help our guests feel at home. We are looking forward to your next stay with us!

Hi Manuel, Thank you for taking the time to write us a review. We are pleased to know that our service during your last stay made you want to come back. Discovery Suites actually takes pride in having a team dedicated to fulfilling the promise of "service that's all heart". Having satisfied guests, like you is a reward on it's own but kindly allow me to share this with our team so that their efforts may be acknowledged. We look forward to having you again!

Hi Beverly, thank you for writing us a review. We're delighted to hear that you had a wonderful stay with us, and we would be thrilled to see you here again soon!

Hi Andrea, thank you for sharing your review with us. We highly appreciate your feedback regarding our facilities. We shall bring your concern forward to our management and take it into consideration should an opportunity to enhance our facilities arise. On a lighter note, we're glad that our service was remarkable during your stay. Frank has been a part of our family for years, and like everyone in our team, proudly embodies Discovery's mantra of giving "Service that's all heart!" Kindly allow us to share this with them to commend them on doing a great job during your stay. It was our pleasure to have you as our guest and we would be thrilled to see you again soon!

Hi Rosalie, thank you for the kind words. To know that you consider us the best hotel you've stayed in brings a smile on our faces and motivates us further to give our guests the best stay experience possible whenever they check in with us. We're happy that you found our suites, amenities, and most of all, our services to be up to your liking. Regarding our early check-in, our team is lenient with accommodating such requests, except when we're running on high occupancy. Rest assured, we will try our best to accommodate your request for your next stay. It was our pleasure to have you as our guest and we look forward to seeing you again soon!

Hi Philip, thank you for taking the time to write us a review. It never fails to paint a smile on our faces hearing from our regular guests. Being in Ortigas for 18 years, we have always made it a point to take care of our guests, whether they are here for business or leisure, and impart the best service our team can. We're glad to know that we were able to exceed your expectations and we assure you that we will always strive to further give our guests an excellent stay. It's always our pleasure to see you here and your Discovery Suites family looks forward to welcoming you back home soon!

Hi Supratik, thank you for sharing your feedback with us. While our room service provides refills for our pitchers of water, we shall review with management our policy with our standard amenities in our rooms. We would also like to apologize if our restaurant outlet did not meet your expectations. Rest assured, we shall share this with our Culinary Team as a way to see areas for consideration and allow us to better serve our valued guests. Nonetheless, we thank you for bringing your concerns to us and we shall address them accordingly. We hope to be of service to you again soon.

Hi Christopher, thank you for taking the time to write us a review. The 3-Bedroom Suite is a great choice and ideal for groups or families of 6. The dining and living area at the room gives off the vibe that makes you feel you're right at home here at the city, with malls, restaurants, and offices within walking distance. We're also glad to hear that you appreciated the breakfast spread provided by our culinary team during your stay. Having guests with different preferences and palates, they have made sure to provide a wide variety of dishes to accommodate everyone. We appreciate your feedback regarding our facilities as well. Rest assured, we will take this into consideration should an opportunity to enhance our facilities arise. See you again soon!

Hi Christine, we're happy to hear that you had an overall good stay with us. With a few days off work, a staycation in the city is great especially for those not looking to travel far for a relaxing stay. Our location is one of the things guests love because we're within walking distance from shopping malls, restaurants, and offices. Regarding some of gym equipment, we would be addressing these concerns to our Management and Engineering Team to have these issues rectified, as for the swimming pool, we shall take note of this feedback should an opportunity to enhance our facilities arise. We thank you for bringing these concerns to us and we look forward to being of service to you again soon!

Hi Jaymie, thank you for sharing your feedback with us. We're glad to know that you had an overall comfortable stay with us despite some hiccups. We appreciate you bringing your concerns to our attention and we shall be discussing this with management and all concerned departments to ensure we provide an excellent stay for our guests all throughout the year. We hope to see you again soon!

Hi Joy. First of all, we would like to greet you a belated happy birthday! We're delighted to hear that you were pleased with the efforts of our team to give you a memorable celebration. Kindly allow us to share this feedback with our team to commend them on a job well done. We look forward to seeing you again soon!