Catena di spessore, ma struttura da dimenticare”

Il soggiorno presso lo Shangri-La Golden Sands resort è stato penoso. La struttura sorge in pieno centro e la location merita quindi il massimo punteggio, ma per il resto è stato un soggiorno da dimenticare. Nelle parti comuni il resort è moderno e pulito ma sicuramente non rispecchia il lusso e i canoni della catena Shangri-La. La camera nel complesso si presenta bene, bell'arredamento, luce soffusa e biancheria in stile asiatico. Ma minuto dopo minuto, i difetti sono emersi a macchia d'olio: il mobilio è vecchio e rovinato, la sensazione è di una camera polverosa e ormai datata. Macchie varie sulla tappezzeria e graffi sui mobili. La cosa più penosa però è il bagno, cosa che non ti aspetti in una struttura di simile pregio. La vasca (ma chi la usa ormai più la vasca?!) ancora con la tenda, il colore del tappetino antiscivolo da dimenticare, ruggine varia ovunque. In dotazione shampoo e bagnoschiuma, del balsamo nemmeno l'ombra. La tavoletta del water ormai andata, con macchie indelebili di vario genere. Uno dei bicchieri per lo spazzolino da denti con residuo di dentifricio probabilmente dell'ospite precedente. Quadretti decorativi con attaccate stelle marine spezzate o mezze staccate. Tutti dettagli che trasmettono la sensazione di un hotel poco curato. Non andate in questo hotel se cercate il lusso della catena di cui fa parte, ma optate per il vicinissimo Rasa sayang, vero sinonimo di pregio della catena Shangri-La (l'assurdità è che per le date che ci interessavano costava addirittura meno!). Unico pregio: la colazione, davvero varia ed infinita.

Old room”

Golden sand always my first choice in Penang as it is most child friendly facilities, especially the kids pool, nice beach access too, however this time abit disappointed due to very old room given to us, bathtub was yellowish, cleanliness still acceptable. Hope improve when we visit next time.

Perfect Getaway. ”

Perfect for a family with kids, had a good time. lots of activities for kids and the staff Mayaa who was taking care of the water sports activities was very kind and took good care of us. good options for breakfast and also there was promo for dinner buffet which we made use of it. disappointing was, we could not get beach view room.. hopefully next time. overall a good stay.

Short Vacay”

Check in was a pain. But we loved the room, location, facilities & friendly staff. Would return.

Nice hotel with good location ”

I booked this hotel cause of the location is quite a walking distance to restaurants and market. The breakfast spread was good but the taste was nothing to shout about. The adventure zone was superb as my kids enjoyed their time. Overall, i would come again to this hotel.

Family with 3 kids - age 7, 5 and 1.5years old”

My family love the resort so much. Basically we checked in and didn't come out until check out time. The resort is equipped with nice swimming pool, splash zone and indoor playground for kids to keep them busy throughout the day and nice food to keep tummy full. We noticed refurbishment has been done with the hotel lobby and also the rooms. The only comment is, the rooms renovation can be better. Still have some signs of aging with the furniture and the toilet. Another recommendation is more choices of kids meals. We have stayed there for 2 nights and basically if 3 meals for 3D2N, kind of boring with the kids meal.

Fantastic”

Great room and service inside the hotel. great location. only disappointment was the restaurant Siggy's - on the property by the beach. The service was nonexistent...we tried eating there several times because of the perfect location. Every time was a frustration and disappointment. There were tables who we saw receiving better service; at one point, my teen daughter asked if the servers were racist (her - Asian child, me - white, single parent). We would return to the hotel, but not to the restaurant!

GREAT SERVICES & FACILITIES”

It was located in great location and nice sea view, the hotel is clean and provide us great hospitality. The staff is friendly, helpful and will guide us throughout our stay. But the cleanliness on balcony have to take care, cause birds waste was stick on the chair and steel bar. Overall for my family is great experience for the rooms, facilities and services.

Excellent service Hotel”

A very kids friendly hotel, with a kids club.Overall the hotel is well maintained even its an old hotel,landscaping is beautiful and well maintain,the pool is with tip top condition,clean and clear.Can just stay in the hotel without going out,there's many activities in there. Restaurant and hawker stalls are nearby with short walking distance.

Very nice beachfront hotel with friendly professional staff”

Excellent older hotel good beachfront location very nice pool area, older hotel but service is very good and with nice friendly professional satff very nice restaurant particularly Sigi on the beach, good service and lovely spacious pool area excellent older hotel recommend to upgrade to sea view rooms

Beach resort indeed”

the hotel has definitely seen better days. The room floor was perpetually sandy - it was when we first checked in and even after they made the room on 2 occasions. Imagine the sheets between the bed was sandy even after they made the room with request to change the sheets and we juz got into bed! We can clearly hear the kids running along the corridor outside, babies crying from opposite rooms and stomping from upstairs. Hotel breakfast buffet was decent. Had booked the hotel as it was rated highly as family hotel, despite it being far as there is shuttle service to Georgetown. However disappointed with the shuttle bus service timing as the last bus from hotel Jen is 5.30pm. Called to book massage and was quoted different timing availability within 5 mins (5.30pm and 6.15pm during 2nd call)- with the 2nd receptionist giving us the time slot that the first receptionist quoted only after questioning. Will reconsider booking - have not found a good enough reason to return.

Nice resort”

Everything of the resort is good, we like it very much especially my daughter. Would like to visit again.

Excepțional”

One of the Best Hotel

nice hotel”

love the place and enviroment

1st choice of hotel when in Penang”

By and large the best hotel for our us based on our preference, budget and needs. Location wise, it is ideal - near the beach and has bus stop in front of the hotel. Nearby hawkers and fast food chain. Facilities - kids really enjoyed the pools and slides. Gym is useful for hubby and I. Free shuttle is a bonus esp going to either Gurney or Komtar. Room - relatively bigger, cleaner, with ample toiletries. No bed bugs so far. Staff- ok but no great. Rate- reasonable. Deposit required not too much. Overall, always a satisfied guest and will be back again.

Worth the money”

Good and well located. The amenities were first class. Room was very clean and comfortable. Breakfast very nice with kinds of choices and the staffs very helpful. (Yuka & abg Shaari?). Would highly recommended for this hotel.

Superb ”

Great experience stayed but unfortunately not during check-in, we reached Penang from KL at 1630 pm, long queued and only managed to check-in at 1900 pm, they should manage to hire more staffs on reception area and housekeeping especially during school holiday and as complimentary due to late check-in, we has been offered hotel dine in and late check-out. The rests of the facilities are superb esp the pool, walking distance to the beach, adventure zone and breakfast spreads and the staffs are helped us a lot and near to night market. Overall definitely will come again.

Best place for the children ”

Great location, nice swimming pool , my kids loved the Adventure Zone ! Friendly staff and children friendly hotel ! Your kids definitely will love it ! But part of the hotel rooms are under renovation now.

Love everything about it”

Stayed here 2 night for a family vacation. Kids loved the pool as well as their kids club. It's amazing !! Staffs are extremely friendly & helpful I booked the superior king room. Room was big & the bed size could fit all 4 of us :)) About 2 min walk from the hotel,there's a food court. Lots of Penang variety to pick from. Delicious & reasonable pricing Highly recommend especially if your with kids. Will definitely come back !!

My parents love it too! ”

Actually my family booked 5 rooms in this resort but separately. We all love this resort. They have private beach that is very clean. Got water sports activities and got massage near the sea. The kids love it too. The only thing that they can improve is the check in management. Quite slow upon check in. Other than that, perfect👏