An amazing place”

What a wonderful resort. Away from the hustle and bustle and away from all the gambling. This resort was exceptionally clean, it was lovely with lots on offer. The gardens were magnificent and very well kept. The pool was clean and a great place to hang out with such a handy pool bar and snack bar. The breakfast spread had a lot of variety and great lighting in the dining with the friendliest of staff members that made every morning an enjoyable one. The amazing service offered at resort commenced the moment I arrived at the door and after a month of travelling it was the perfect place to relax and refresh. I felt as though I was in a palace and would recommend this resort to anyone travelling to Macau.

nice place”

pleasant and peaceful

A quick getaway from the crowd”

I like that the hotel is secluded and that I can rest if I want to escape from the city. It may not be as accessible as other hotels but they provided free shuttle service. It's located beside the sea. The view was perfect.

Wonderful stay”

We celebrate our wedding anniversary in the hotel. The hotel upgrades our room to a suite with swan decoration and also gives us a chocolate mousse cake (which can cut into 8 slices) as our gift. On the second day, there is a music festival at Hac Sa Beach which we spend our afternoon there. An excellent stay filling with wonderful memories.

Good resort for families but”

...service level has deteriorated in the last 10,15 years (when it was still the Westin), as has the civility of guests. I witnessed a few very loud guests yelling at the staff asking for hot water (for their cup noodles) in the lobby., and guests that have no respect for personal space. Which is sad because it can be a very nice resort if you come at the right time.

Oceanfront room was changed to be waterfront room!”

We were told by the reception that the room we reserved was WATERFRONT ROOM instead of OCEANFRONT. Until we showed the booking receipt and arrange a kind of ocean front but you can still see the swimming pool as part of your view. Unacceptable..........others are ok

Staffs are friendly and helpful; quiet and peaceful environment; perfect for family vacation ”

Lot of people complaint about the location, but the resort provides shuttle bus to Taipa area, where you can take other resorts shuttle bus to downtown, so for us the location isn't a problem at all. In fact, we enjoyed that quiet and peaceful location. Overall, it's the best hotel that we have stayed in Macau.

Among the best in Macao.”

Highly recommended with only scope for improvement i.e maintenance wrt outdoor paint and shuttle booking through call. (You have to go at the exit and book shuttle service). The overall Experience has been excellent, outstanding and one can overlook the above. The best quality which separates this Resort from other 4-5 star is the warmth and the personal touch of the staff specially the restaurant staff. Other good things is large rooms with nice balconies overlooking the beach, proximity to beach, clean spacious and serene surroundings. Away from the Hustle bustle on one hand to easily approachable to the heart of the city through Complimentary shuttle service, Nice play area, Good Swimming pool / Jacuzzi. Though the veg menu is not great (My Wife being a vegan) but special care taken at the breakfast by the chef / staff with sometimes offering/providing off the menu dish. Surely will stay again.

A Nice Getaway”

The hotel is older, but is a good value. It's beaten down around the edges so if you're crazy about the latest style stay in one of the mega casinos. For a relaxing weekend, we found it to be perfect. The beach view room was clean and spacious, easily accommodating the king bed plus extra twin for our daughter. The view was nice but next time I'll probably save a little and opt to face a different direction. The large pool and access to Hac Sa beach was fantastic. Breakfast was a great value (booked with the room reservation) with a nice selection. Nothing too fancy, but good. The staff was outstanding and helpful at every turn. My 4 year old was ok with the playroom and bouncy castle but older children will probably find that part lacking. There are some really pleasant easy hikes right out the front door and Hac Sa beach has an amazing playground a couple hundred meters away.

Relaxing break from busy city life”

Wonderful to have a beachfront room with a golf course opening out from the top floor of the hotel. Hotel is quiet on a weekday, has plenty of seating to relax, indoor and outdoor pools and well equipped gym. Helpful staff made all the difference.

Wonderful getaway in Macau!”

I had no idea this quiet side of Macau existed - lovely beach and surrounding village away from touristy areas, but within easy access. The front desk staff, including Roy, was superb, and I will stay there again!

Enjoyable Stay”

A quiet and beautiful environment, best for a relaxing trip. Location is far from all the action but children enjoyed both the indoor and outdoor pool. Hotel rooms are nice and clean, staff are very friendly and helpful.

Nice place for recharging”

Staff is very polite and helpful. The hotel is a little bit old, but it is clean and tidy for me to stay. It's not easy to find a hotel without a casino in Macau now. That's so great for tourist to know the natural side of Macau. Though I don't have kid, the hotel got plenty of activities which are suitable for children and family. It's so nice.

It’s a great option to live if you want a seaside vacation.”

Wish there will be shuttle bus through the airport and this hotel.

Bun”

Room was good. Breakfast so-so, you can find something to eat. Old swimming pool with many kids. Recommend for families with kids.

Great ambiance and staff”

The hotel's location, ambiance and views were great. Room is very big and the room service food is super delicious. Breakfast had a lot of healthy options too. Used the pool and gym to our hearts desire. Only downside is outdoor pool water is freezing cold. While indoor pool is heated, you are required to wear a swim cap though. Needed to spend $ for rental of cap just to enjoy the indoor pool. Nonetheless, everything is great. Filipino staff are all accommodating!

Great Ambience & Classic Macau”

Great Ambience & really relaxing resort & brilliant pool facilities The rooms offer large balcony & ocean views with walking distance to the beach & Fernandos restaurant for some traditional Portuguese food

Disappointed ”

Been staying in this hotel for many years and it’s sad to see how everything is slowly falling apart including service and staff. We had really uncomfortable sleep only to discover in the morning that mattress was upside down, which is a pillow top mattress. I when checking out I mentioned that to staff but they didn’t really seem to care much, instead charged me for awful coffee $52.

Excepțional”

there is some smell in the lobby. suggest that there should be some aroma in both lobby and room. more pick up point can be offered in macau peninsula like HZM bridge. all the staff are very very nice and helpful. shuttle bus is comfortable. environment is very relaxing and spacious. the service and facilities are excellent, but there should be renovation. overall, i like this hotel very much and hope to stay there again!

Fantastic”

All staffs are so polite, make my trip so nice.