ottima posizione. ottimo il servizio”

Hotel ottimo, ha tutto quello che ci si aspetterebbe da un hotel da 5 stelle. splendida la spa e la piscina. personale cortese e disponibile. consigliato.

hotel piacevole e cortesia nel servizio”

Vicino al centro città raggiungibile a piedi in strada con poco marciapiede. zona tranquilla e silenziosa. accesso diretto a una zona verde ,un piccolo paradiso,con bella piscina e SPa

Worthwhile”

Cost vs Price value is good. Facilities were good especially with free swimming pool. It was clean and tidy. One more thing, I had left my belonging there and the staff was with good integrity to retain and return my stuff thereafter. It is a nice experience.

Nice hotel, comfortable with young kids”

Really good to have a Kids zone while we (parents) can opt for Gym, swim, etc. Facilities, food are good, environment clean. Only setback is during my 3rd night stay, somehow the lights switch got some issues and cannot be turned off. Called for help, waited one hour and then I have to walk downstairs to remind them of this case.

Faultless - Amazing Hotel”

Went here for a few nights after 3 nights in Hong King. Shuttle from Macau Ferry Terminal - Beautiful Hotel - Staff - Location next to Sands Hotel Macau. Staff very friendly an informative - Could not fault any of the facilities and staff - Perfect !

Great Experience ”

Great experience with the whole family. The hotel smelled great. The room was big and clean. The staff are very accommodating, friendly, and willing to help. The hotel does not have its own shuttle but it is a minute walk to Sands so you can practically go anywhere you like. We did not spend a single penny for transportation. The location is very convenient. If you also want to go to HK via bus, the bus stop is also in Sands. Although it is quite far from the city centre, you can practically go anywhere via the free shuttle bus from Sands. The facilities were also great. We enjoyed the pool as well as the Jacuzzi after a tiring day of roaming around Macau.

Will come again”

much better than lots of the 5 stars hotels in Macau. Very clean and quiet. Excellent Service. We ordered dinner in the room and the food were still hot.

Stay experience ”

Overall the staying experience was wonderful being our 1st hotel stay in Macau. The experience was enhanced higher by the Staff at the front desk like Joseph and rest who went an extra miles to assist ensuring all our needs and wants was taken care with his best ability

A Relaxing Getaway Oasis”

The hotel is in a convenient location - away from a lot of noise, but close to most attractions by shuttle bus. The neighbourhood has lots to see if you go for a wander. But the best part of the hotel is the spa - definitely check it out when you stay!

Highs and Lows”

Fine building and attractive interiors in well kept and clean rooms. The breakfast line up was 25 mins and after waiting that long we hear that there was a second food hall a few feet away that severed as a backup for the experienced overflow but was not once communicated to the people standing in line. That was peculiar and seemed like a problem the staff would experience regularly. Also went to three different counters to get help with a red wine accident from diner. Two told me to go to my room to call housekeeping. I informed them that I didn’t have the time as my group were eager to get onto the next part of the evenings entertainment. Luckily the man at the third counter was more understanding. For the price you pay here, an openness to service is an important feature. Overall, the Filipino staff were much more welcoming and keen to address any problems that arose. Many were exceptional. Edgar really came through for our group with some tech help. I would return.

Fabulous Stay”

Hotel service is great. Big nice rooms complete with basic necessities and free movies to boot. If they have not told us, we would not even notice the hotel is undergoing renovation. The gem of the hotel though is the courteous and very helpful staff specifically Edgar of Concierge.

Excellent location with fabulous swimming pool”

It's next to Sands so there's frequent shuttle bus between ferry terminal and hotel. Love all those colonial decors. My parents were impressed by the temperature-controlled outdoor swimming pool as they could swim in the cold weather and enjoy the jacuzzi. However, the breakfast was just so-so that i would go out for breakfast next time.

A firm favourite!”

This is one of our favourite hotels in Macau and we have been back many times. Over the years they have been consistent in their great service and value for money. The refurbished rooms are lovely and the pool area is great.

One hour delay to check in, keep us waiting for more than 1 hr in the cold lobby and no staffs come”

around to say sorry and give us some warm water. The free bottle water in the room is 300ml, and when we asked for more water from the cleaning lady, she refused to do so. She replied rudely and said asked the house keeping...

Great hotel for families ”

If travelling from Hong Kong with children this Hotel is ideally located. Cross border bus from APM Kwun Tong to Sands Casino next door, or Ferry from Kowloon, Hong Kong Sheung Wan, or Tsuen Mun to Macau Outer ferry terminal. Kids club and heated pool means it is an all year round hotel.(but under renovation next few weeks so please take note of this).

Happy Holiday stay ”

Grand Lapa was former Mandarin Oriental, located next to the ferry terminal. Its location is excellent to walk about, with a great neighborhood of gourmet food to explore. Grand Lapa has a nice open space large pool to dip in for a lazy afternoon. It is a hotel recommended for family and leisure travellers

Relaxing hotel with good hospitality”

The staff in the hotel are mostly helpful and polite. It is a very nice hotel and I feel that it is worth staying for a few nights. Just that the bus service from ferry terminal to the hotel is limited and from 1.45pm to 2.45pm, I think there is no shuttle service so we had to take the service from Sands Macao. There is also no proper place for us to put our luggage on the shuttle bus also. If you are planning to be near the town center, this hotel may not be suitable unless you take a taxi around or you walk to the main street for public transport. For the Cotai strip, make use of the free shuttle bus from Sands Macao.

Friendly staff and good location”

The room was very spacious and the staff attended to us were very helpful and always ready to assist their guest. The gentleman that assisted us to check in (if I not wrong, Patrick and heard that he is a manager) has kindly assisted to guide us how to reach the different attractions via the public bus and where to take the buses. My room was flooded on the second day, the staff responded and sent their housekeeper to clean up for us. Thank you for the fast response and patiently guiding us.

Great locale! ”

Pool is so nice and the service was quick for beverages and food. Rooms are really comfortable and clean. Located walking distance from major casinos. Had room service breakfast which was prompt and delicious. Will stay at the Lapa Grand again.

Excepțional”

Hotel is clean and just beside sands. The hotel provide shuttle bus however the shuttle bus is van type thus sometime might be full and no seat available then we have to wait for the next shuttle bus. The another option is to take the shuttle bus from Sands depart which is so convenient for us.