2019

Imaiso

127 Mitaka, Kawazucho, Kamogun, Kawazu, Izu, Japonia, 413-0503 - PE HARTĂ
Complex 4-star
Wi-Fi gratuit
8,6
Fantastic
/10
( 428 recenzii)Citiți ce au avut de spus oaspeții
Vizualizare20
Plajă4
Servicii cameriste2
select your dateVă rugăm introduceți-vă data de check-in pentru a vizualiza prețul
Imaiso
 Imaiso
Hol Imaiso
Hol Imaiso
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PE HARTĂ
Repere turistice populare
Kawazu Nanadaru Waterfalls 8,4 km
Michi-no-Eki Amagigoe 13,73 km
Joren Waterfall 15,27 km
Chikurinnokomichi 25,23 km
Shuzen-ji Temple 25,37 km
Koibito Misaki Cape 25,68 km
Toi Kinzan 25,96 km
Shuzenji Nijino Sato 26,21 km
Cycle Sports Center 28,86 km
Michi-no-Eki Izu no Heso 29,44 km
Repere turistice din zonă
Imaihama-Kaigan Station 100 m
Kaneman Suisan 870 m
Kamaya Suisan Honten 950 m
Hot Station 1,1 km
Kawazu Sakura Kanko Koryukan 1,11 km
Kaneta Suisan 1,16 km
Kawatsu Cherry Blossom Avenue (Shinshiro) 1,32 km
Sugihokowake no Mikoto Shrine (Kawazu Kinomiya Shrine) 1,37 km
Sugihokowakenomikoto-jinja 1,38 km
Izu Orange Center 1,61 km
8,7

Fantastic

Scor evaluări locație

Locație excelentă
Hygiene Plus
Acest loc de cazare a ales și a certificat pe cont propriu următoarele măsuri de igienă.Aflați mai mult
Dotări pentru siguranță
dezinfectare zilnică
Staff trained in safety protocol
Vizualizați toate facilitățile
Echipament preventiv
igienizant mâini
Sănătate și medical
trusă de prim-ajutor
Avantaje loc de cazareCitiți toate cele 428 recenzii
Curățenie excelentă
8,8 cotație pentru curățenie
Servicii excelente
8,7 cotație pentru servicii
Reputație excepțională
Ați recomanda unui prieten 87%?
Dotări excelente în incintă
8,4 dotări în incintă
  • Wi-Fi gratuit în toate camerele

  • saună

  • baie în izvor termal

  • aer condiționat

  • curățenie zilnică

Datele dvs. sunt populare în rândul călătorilorUtilizatorii rezervă în Izu la fiecare 12 minute pe Agoda.com
Raport calitate-preț8,5
Cotație locație8,7

Camere disponibile la Imaiso

8,0
Foarte bun
Confort & calitate cameră
Cameră Superior în stil japonez (Superior Japanese Room)
Cameră Superior în stil japonez (Superior Japanese Room)
...
  • Mărime cameră: 68 m²/732 ft...
  • Vedere: Ocean
  • 2 saltele futon
Introdu-ți datele și vezi prețurile
Cameră superior stil japonez pentru 5 persoane (Superior Japanese Style Room for 5 People)
Cameră superior stil japonez pentru 5 persoane (Superior Japanese Style Room for 5 People)
...
  • Mărime cameră: 68 m²/732 ft...
  • Vedere: Ocean
  • 5 saltele futon
Introdu-ți datele și vezi prețurile
Cameră superior stil japonez pentru 4 persoane (Superior Japanese Style Room for 4 People)
Cameră superior stil japonez pentru 4 persoane (Superior Japanese Style Room for 4 People)
...
  • Mărime cameră: 68 m²/732 ft...
  • Vedere: Ocean
  • 4 saltele futon
Introdu-ți datele și vezi prețurile
Cameră japoneză deluxe (Deluxe Japanese Room)
Cameră japoneză deluxe (Deluxe Japanese Room)
...
  • Mărime cameră: 68 m²/732 ft...
  • fumatul permis
  • 3 saltele futon
Introdu-ți datele și vezi prețurile
Cameră deluxe stil japonez pentru 4 persoane (Deluxe Japanese Style Room for 4 People)
Cameră deluxe stil japonez pentru 4 persoane (Deluxe Japanese Style Room for 4 People)
...
  • Mărime cameră: 68 m²/732 ft...
  • fumatul permis
  • 4 saltele futon
Introdu-ți datele și vezi prețurile
Cameră Japanese standard (Standard Japanese Room)
Cameră Japanese standard (Standard Japanese Room)
...
  • Mărime cameră: 68 m²/732 ft...
  • Vedere: Ocean
  • 3 saltele futon
Introdu-ți datele și vezi prețurile
Cameră standard stil japonez pentru 5 persoane - fumători (Standard Japanese Style Room for 5 People - Smoking)
Cameră standard stil japonez pentru 5 persoane - fumători (Standard Japanese Style Room for 5 People - Smoking)
...
  • Mărime cameră: 68 m²/732 ft...
  • Vedere: Ocean
  • 5 saltele futon
Introdu-ți datele și vezi prețurile
Cameră standard stil japonez pentru 4 persoane (Standard Japanese Style Room for 4 People)
Cameră standard stil japonez pentru 4 persoane (Standard Japanese Style Room for 4 People)
...
  • Mărime cameră: 68 m²/732 ft...
  • Vedere: Ocean
  • 4 saltele futon
Introdu-ți datele și vezi prețurile
Cameră deluxe stil japonez pentru 5 persoane (Deluxe Japanese Style Room for 5 People)
Cameră deluxe stil japonez pentru 5 persoane (Deluxe Japanese Style Room for 5 People)
...
  • Mărime cameră: 68 m²/732 ft...
  • fumatul permis
  • 5 saltele futon
Introdu-ți datele și vezi prețurile
Cameră triplă în stil japonez (Japanese-Style Triple Room)
Cameră triplă în stil japonez (Japanese-Style Triple Room)
...
  • Mărime cameră: 30 m²/323 ft...
  • Duș & baie
  • 3 saltele futon
Introdu-ți datele și vezi prețurile

Întrebări frecvente

La ce ore e check-in și check-out la Imaiso?

Formalitățile de check-in încep la 15:00 iar formalitățile de check-out se pot efectua până la ora 11:00. Puteți solicita efectuarea formalităților de check-in devreme sau check-out târziu în timpul efectuării rezervării, în funcție de disponibilitate. Oaspeților care efectuează formalitățile de check-in sau check-out înainte, respectiv după orele desemnate li se poate percepe un cost suplimentar. Locul de cazare oferă oaspeților serviciul de depozitare a bagajelor de mână înainte de check-in, respectiv după check-out. Recepția este deschisă permanent, zi sau noapte.

Cum ajung la Imaiso?

Un sejur la Imaiso este întotdeauna însoțit de acces facil la zonele din împrejurimile hotelului prin intermediul serviciului de transfer tip shuttle operat de locul de cazare. Oaspeților care sosesc cu autoturismele proprii, Imaiso le pune la dispoziție o parcare auto. Locurile de parcare auto sunt gratuite pentru oaspeți.

Care este politica privitoare la fumători la Imaiso?

Imaiso nu permite fumatul în niciuna dintre camerele sale, dar permite fumatul în zonele desemnate. Imaiso oferă oaspeților săi atât camere pentru fumători cât și pentru nefumători. Puteți solicita tipul de cameră preferat în timpul efectuării rezervării, dar rețineți că alocarea camerelor este supusă disponibilității.

PE HARTĂ
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Dimensiune cameră
68 sqm.
Scor raport calitate-preț
8.5/10
Scor curățenie
8.8/10
Mai bun ca
99
%
din Izu locuri de cazare
Mai mare ca
98
%
din Izu locuri de cazare
Mai bun ca
93
%
din Izu locuri de cazare
Mai bun ca
93
%
din Izu locuri de cazare
Până la 30% reducere cu Promoțiile Interne Agoda!

Îndată ce vă conectați, prețurile vor fi mai mici!

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Evaluare generală:
8,6
Fantastic
428 recenzii
Curățenie
8,8
Dotări
8,4
Situare
8,7
Citiți toate recenziile >
Mai multe despre Imaiso

Mai multe despre Imaiso

Ideal pentru distracție și relaxare, Imaiso e situat în zona Kawazu din Shizuoka. De aici, oaspeții se pot bucura de acces facil la tot ce acest oraș plin de viață are de oferit. Pentru vizitare și atracții locale, cineva nu trebuie să caute mai departe deoarece locul de cazare se bucură de proximitatea Izutobu General Hospital.

Imaiso oferă servicii impecabile și toate dotările esențiale pentru a înviora turiștii obosiți. Acest loc de cazare oferă numeroase facilități în incintă pentru a satisface chiar și cei mai exigenți oaspeți.

Ambianța de la Imaiso este reflectată în fiecare cameră de oaspeți. televizor ecran plat, aer condiţionat, încălzire, birou, minibar sunt doar câteva dintre dotările care se regăsesc la acest loc de cazare. Locul de cazare oferă dotări fantastice, incluzând saună, baie termală, teren de golf (maxim la 3 km), spa, masaj, pentru a vă ajuta să vă recreați după o zi plină de acțiune prin oraș. Imaiso este o alegere inteligentă pentru turiștii din Shizuoka, oferind un sejur relaxat și fără griji de fiecare dată.

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Vizualizare
9 mențiuni
Plajă
5 mențiuni
Alimente și servire masă
1 mențiune

Ce se oferă

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Alimente și servire masă

Opțiuni mic dejun

Asiatică

Ce se află prin zonă

Distanțele prezentate sunt în linie aeriană. Distanțele reale de călătorie pot diferi.
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Politicile pentru oaspeți ale locului de cazare

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Câteva date folositoare

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Recenzii ale Imaiso de la oaspeți reali

Furnizate de oaspeți verificați ai Agoda
Recenzii Agoda (428)Recenzii Booking.com (215)
8,6
/
10
Curățenie8,8
Dotări8,4
Situare8,7
Confort și calitate cameră8,0
Servicii8,7
Raport calitate-preț8,5
Cotație superioară pentru Izu
Cotație
9+ Excepțional (102)
8-9 Excelent (36)
7-8 Foarte bine (28)
6-7 Bine (11)
<6 Sub așteptări (23)
Perioada din an
Mar - Mai (44)
Iun - Aug (50)
Sep - Nov (35)
Dec - Feb (71)
Nu ratați!Utilizatorii rezervă în Izu la fiecare 12 minute pe Agoda.com
Toate tipurile de turiști (428)
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Afișare recenzii care menționează 

Afișare 200 comentarii de la oaspeți verificați
12345
10,0
Excepțional
Jeffrey din Japonia
Cuplu
Cameră Japanese standard
Sejur 2 nopți în iulie 2019

Excepțional”

A really beautiful hotel situated right on the best beach in the area. The staff is very attentive and accommodating, and the rooms are spacious, well appointed, and with a beautiful view. The public baths are very comfortable and the massage is amazing. If you want to relax with easy access to the beach and to charming Kawazu town, this is the place to be.

Recenzat 25 iulie 2019

この度は伊豆今井浜温泉今井荘をご利用いただき 誠にありがとうございました。 またお声は大変励みになります。 またのご利用をスタッフ一同お待ち申し上げております。 今井荘

Răspuns 30 august 2019
Imaiso
10,0
Excepțional
Cho din Hong Kong
Cuplu
Cameră standard stil japonez pentru 4 persoane
Sejur o noapte în aprilie 2019

Relaxing stay!”

Very nice staff and good facilities. With magnificent sea view. Tasty meal with various type of Japanese food. The Japanese style room is also very spacious and clean in which we could fully relax and have a good rest. The free shuttle bus service is also convenient to guest without car.

Recenzat 02 mai 2019

The Management and Staff would like to thank you for the wonderful comments. Thank you for sharing your experience here. Our warm hospitality awaits your return sometime soon. IMAISO

Răspuns 11 mai 2019
Imaiso
8,0
Fantastic
Anglia din Singapore
Cuplu
Cameră Japanese standard
Sejur 3 nopți în aprilie 2019

Beautiful traditional room”

Was blown away by the spacious room and view of the sea, loved waking up to the sound of the waves. The outdoor bath overlooking the sea was great too. The hotel feels a tad old but overall still makes an amazing experience. Not much amenities nearby but just 1 station away there are a few supermarkets.

Recenzat 26 aprilie 2019

Thank you for sharing your review with us. We appreciate your recommendation of our place to welcoming others. We look forward to your next visit!

Răspuns 11 mai 2019
Imaiso
8,8
Fantastic
tan din Singapore
Cuplu
Cameră Japanese standard
Sejur 2 nopți în martie 2018

Beyond expectation”

On arrival, parking was ample and convenient. Check in was done at the lobby lounge, we were served traditional green tea and Japanese sweets. Very reliable English speaking staff at reception as well as the tour and introduction to our room. Very spacious and comfortable room with an amazing sea and beach view overlooking 7 islands in the distance. Lovely to catch sunrise and all day view of the changing skies. We liked the adjoining closet and changing area a lot. The futons were the most comfortable we’ve experienced. The hot spring bath and outdoor bath didn’t disappoint at all. Overall the hotel looks well maintained and kept to its traditional concept well. We felt a sense of quiet and privacy throughout our stay. Although a quiet small town area, we found a couple of specialty cafes nearby. We would definitely return and stay longer the next time.

Recenzat 30 martie 2018

It was the great pleasure to have you at IMAISO, traditional Japanese Ryokan and we are also pleased to have your very positive comment for our services, facilities, view from windows and location. We are very much happy to hear that you could enjoy the concept of IMAISO as " A seaside retreat where you can encounter the Japan of old." We look forward to welcoming you back again for longer stay , soon. Sincerely yours, Goto,Hotel manager

Răspuns 30 martie 2018
Imaiso
10,0
Excepțional
Yau din Hong Kong
Familie cu copii mari
Sejur 2 nopți în februarie 2018

We had stayed here for two nights. The staff are very friendly and helpful.”

We chose the package that included breakfast and dinner, which were served in our room. Both were excellent!!! It was a very good way to taste traditional Japanese dishes. The hot spa was also very good! We just loved our experience here in the hotel. For transportation to Kawazu Station, it’s better to book the free shuttle bus the night before at the reception.

Recenzat 25 februarie 2018

We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. Thank you for reviewing us and we appreciate your feedback. We look forward to your next visit!

Răspuns 23 martie 2018
Imaiso
9,6
Excepțional
Wuthichai din Thailanda
Cuplu
Cameră Japanese standard
Sejur 2 nopți în februarie 2017

An Excellent Ryokan Style Hotel”

The hotel was located on the Imaihama Beach, offering a great view, particularly at dusk. Check-in staffs were very friendly and helpful. They could communicate in English fairly. Great Onsen both indoor and open-air with high quality amenities. Food were so tasty and I found it overwhelming. A hotel I recommend.

Recenzat 23 februarie 2017

Dear Wuthichai san, Thank you for staying at IMAISO last year and gave us the great positive comment. We are very much happy to hear that our staff service were friendly and helpful. We look forward to welcoming back you with beautiful view, Onsen and Japanese food

Răspuns 29 martie 2018
Imaiso
10,0
Excepțional
Nor din Malaezia
Familie cu copii mici
Cameră Japanese standard
Sejur o noapte în februarie 2017

Magnificent secret getaway”

Imaiso really worth your money. A japanese-style hotel with all 5-stars facilities. Kids friendly too. Love the view from my window, which facing the beach & garden. I visited Imaiso in February & had oppurtunity to witness Kawazu-sakura. Looking forward to stay here again in future

Recenzat 18 februarie 2017

Thank you for your stay and positive comment. We look forward to welcoming you again at IMAISO,this year although Kawazu -sakura is over now, you would enjoy beautiful beach and sea from the window and very Japanese cuisine. Once again, we look forward to serving you,soon. Sincerely yours, Hotel Manaer

Răspuns 03 aprilie 2018
Imaiso
8,7
Fantastic
YU din Hong Kong
Cuplu
Cameră Japanese standard
Sejur o noapte în februarie 2013

Very well service, hotel takes good care for guest”

Typical Japanese style hotel and service - good views and ample room

A mid size hotel with lots of friendly smiles and personal attention which I feel impressed. Staffs speak very little English which may cause a problem for non Japanese guests like us. Food are great and have value for money. The communual bath looks some renovations esp on the "shower" area when comparing with the hotel next to this one. The Cherry blossom just outside the hotel is a plus during the flower season

Recenzat 26 februarie 2013

Dear Guest, Thank you for staying at IMAISO and your comment that we wanted to hear. We train staff to be able to communicate in English with non-Japanese guests. Shower Area is renovated and please come and stay with us again to enjoy Japanese Onsen and food with beautiful beach but not only Cherry blossom season. Thank you and sincerely yours, Hotel Manager

Răspuns 11 aprilie 2018
Imaiso
4,4
Isobel din Singapore
Călător în grup
Cameră Japanese standard
Sejur 2 nopți în mai 2019

Not a good experience!”

We were given a room on the top floor - we were initially impressed - but neither the manager at the counter who checked us in (who spoke English well) and his staff mentioned the aircon was not working in the rooms on this top floor. We received different information about this from different people afterwards. It was a terribly warm night and they had left only two small fans in the room (which indicated they knew from the start). When asked, one person said the aircon was under repair and apologised that the entire floor had no aircon; when we met the manager downstairs, he claimed that all ryokans had their aircons off till a few days later in May (none of the other ryokans we stayed in Izu switched off their aircons). The room had a huge cockroach. Also, our shower also had no hot water the next day, and they could not fix it. Thankfully they gave us use of a private onsen to compensate, but all in all, a poor experience especially by Japanese standards!

Recenzat 23 mai 2019

この度は今井荘のご利用ありがとうございます。 また貴重なお声をありがとうございました。 日本の静養地、今井浜海岸へまたお越しください。 伊豆今井浜温泉 今井荘 支配人

Răspuns 19 iunie 2019
Imaiso
5,2
Remco din Japonia
Turist solitar
Cameră Japanese standard
Sejur o noapte în februarie 2019

Needs a grand renovation. Overpriced. ”

Used to be a real germ in the days that the former emperor paid it his visit. Now it seems a worn-out fascility. With easy to observe brown stains at all ceilings, tired furniture with many wearings etc. Besides, the diner was a chaotic, by serving just half of the meal in the average tempo. I don't mind paying an upscaled price for a ryokan, but than the quality should be impeccable. Here it wasn't, unfortunally

Recenzat 11 februarie 2019

この度は今井荘のご利用ありがとうございます。 また貴重なお声をありがとうございました。 今回のお声を参考に更に精進してまいります。 日本の静養地、今井浜海岸へまたお越しください。 伊豆今井浜温泉 今井荘 支配人

Răspuns 19 iunie 2019
Imaiso
7,2
Foarte bun
Jessie din Taiwan
Turist solitar
Cameră Japanese standard
Sejur o noapte în februarie 2018

Nice hot spring and close to the station.....Disappointed at bed making staff”

The reception staff is nice and helpful which check-in. The meal and hot spring are also very nice. Unfortunately, really disappointed that the staff barged in for bed making without any notice in advance. Shocked and felt awful. Suggested the bed making timing should be the time while I was away having dinner. The bed making staff should be female if I am a female solo traveler......

Recenzat 15 ianuarie 2019

Thank you for reviewing us and we appreciate your feed back. We apologize for the staff barged in forbed making without any notice in advance during your recent visit. We appreciate your recommendation of our place to welcoming others. Our warm hospitality awaits your return sometime soon. IMAISO

Răspuns 27 februarie 2019
Imaiso
8,4
Fantastic
Kieran din Japonia
Călător în grup
Cameră Japanese standard
Sejur 2 nopți în noiembrie 2018

Old style hotel, spacious with great views”

This is a wonderful hotel to relax in, has a beautiful view of the ocean and a stairs right down to the beach. It also has a great Onsen facility and well set up rooms. The hotel has an old Japan charm to it, but doesnt feel too dated. The staff were really nice, however we did wish they could have been a bit more flexible about certain things (we were there for a large local sporting event that is in its 3rd year, yet they did not seem to have any knowledge of it, nor any wish to be flexible in their normal procedures for it) However, this is to be expected in a way so dont let it put you off coming to stay, as long as you are ok with everything running exactly by the book! Overall - would recommend for peaceful relaxing times.

Recenzat 12 noiembrie 2018

Thank you for your positive comment about location and our staff services. Thank you for selecting us out of the many possible places here.Thank you for your favorable feedback. It really warms our hearts! We look forward to your next visit! IMAISO MANAGER

Răspuns 12 ianuarie 2019
Imaiso
10,0
Excepțional
Le din China
Cuplu
Cameră Japanese standard
Sejur 5 nopți în septembrie 2018

Excellent place to stay”

While travelling in IZU, there is the choice! Very nice stuff, beautiful yukata( Japanese-style bathrobe). Quiet private beach, all above is beyond my expectation. The room is big enough as well. Imaihama station is only 2 mins walk distance from this hotel. It's really convenience and private place to stay. Appreciate staff. Wish I could be here again in future.

Recenzat 20 septembrie 2018

伊豆今井浜温泉今井荘にご宿泊いただき誠にありがとうございます。 御礼申し上げます。 素晴しい投稿をしていただきありがとうございます。 またのお越しをお待ち申し上げております。 伊豆今井浜温泉 今井荘 スタッフ一同

Răspuns 20 noiembrie 2018
Imaiso
8,4
Fantastic
Tong din Hong Kong
Turist solitar
Cameră Japanese standard
Sejur o noapte în februarie 2019

Great onsen hotel”

convenient located beside the train station. great onsen. every room is ocean view, very relax.

Recenzat 07 martie 2019

この度は今井荘のご利用ありがとうございます。 また貴重なお声をありがとうございました。 今回のお声を参考に更に精進してまいります。 日本の静養地、今井浜海岸へまたお越しください。 伊豆今井浜温泉 今井荘 支配人

Răspuns 19 iunie 2019
Imaiso
8,8
Fantastic
Kam din Hong Kong
Călător în grup
Cameră Japanese standard
Sejur o noapte în martie 2019

Great hotel and services”

Its a very good hotel i recomment. Great view for the room with good services during you check in. Location is easy when you drive for travel. Good recommend.

Recenzat 05 martie 2019

この度は今井荘のご利用ありがとうございます。 また貴重なお声をありがとうございました。 今回のお声を参考に更に精進してまいります。 日本の静養地、今井浜海岸へまたお越しください。 伊豆今井浜温泉 今井荘 支配人

Răspuns 19 iunie 2019
Imaiso
6,8
Bun
Utami din Singapore
Cuplu
Cameră Japanese standard
Sejur 2 nopți în iulie 2018

Great lounge”

Beach Club was a joke

Recenzat 13 martie 2019

この度は伊豆今井浜温泉今井荘にご宿泊をいただきまことにありがとうございます。 ご投稿ありがとうございました。 今井荘 スタッフ一同

Răspuns 18 martie 2019
Imaiso
6,4
Bun
guo din Taiwan
Familie cu copii mici
Cameră deluxe stil japonez pentru 4 persoane
Sejur o noapte în martie 2019

Good location. But it doesn’t clean very well. ”

When we are dinner , nobody ask do you need to order other food for kids? And when we still were eating , the waiter already started to clean the table. The feeling was not good enough.

Recenzat 11 martie 2019

The Management and Staff would like to thank you for the wonderful comments. Thank you for reviewing us and we appreciate your feedback. We apologize that you did not enjoy our room, and would appreciate if you allow us another opportunity to make it right. Our warm hospitality awaits your return sometime soon. IMAISO

Răspuns 11 mai 2019
Imaiso
7,2
Foarte bun
Yuen din China
Turist solitar
Cameră Japanese standard
Sejur o noapte în martie 2019

Foarte bun”

Good sea view in room

Recenzat 05 martie 2019

この度は今井荘のご利用ありがとうございます。 また貴重なお声をありがとうございました。 今回のお声を参考に更に精進してまいります。 日本の静養地、今井浜海岸へまたお越しください。 伊豆今井浜温泉 今井荘 支配人

Răspuns 19 iunie 2019
Imaiso
6,8
Bun
Katie din Hong Kong
Călător în grup
Cameră Superior în stil japonez
Sejur o noapte în martie 2018

Dated Luxury Hotel with Unhelpful Staffs”

Staffs aren't very helpful. During in the hotel, we were asked what time we prefer dinner, we said 6:30pm. As we were not told about the dinning hall, we were expecting the dinner to be served in the room (which is also the main reason why I chose this hotel, as I was recommended by a friend that their in-room dining experience was amazing!). At 6:30pm, we received a phone call and asked why aren't we at the dinning hall, it was only then we realized our dinner is at the dinning hall not at the room. We then went to the reception, and asked the staff about this, and all they said was they are sorry, and there's nothing they can do. Anyways, went to the dinning hall, food was not bad, but the wait staffs seem to be very clueless. They were quite slow, and when I asked about a dish, she said it's written in the menu, I said it's not, then she looked at it and says "ooh I don't know what it is either" then walks off... Didn't expect to pay that much money for services like this.

Recenzat 05 martie 2018

Dear Katie, Thank you for staying at IMAISO and your comment. We deeply apologize our miscommunication about dining place and staff services. We offer in room dining depend on seasons, day and package plan. It should be advised in advance from the hotel when you book hotel. As you suggested we train our new staff can explain detail of menu and foods in addition to English communication. Please try to stay with in-room dining at IMAISO with Japanese Yukata. We hope welcoming you back at IMAISO again to experience to pay worth for money. Warm regards, Hotel Manager

Răspuns 26 martie 2018
Imaiso
5,6
TM din Australia
Cuplu
Cameră Superior în stil japonez
Sejur o noapte în februarie 2017

disappointed services”

The hotel is not near to the train station and you need to take their shuttle bus or taxi to and from the station. We can't speak Japanese so we asked the staff of tourist information service in the train station to call the hotel and confirmed they will pick us up at 6 pm at the station so that we can see the sakura in the afternoon. We waited at the shuttle bus stop for half hour but there is no shuttle bus. There was another chinese couple waiting as well. They said they also make reservation in person with the bus driver to pick them up at 6:00. Finally, we went to the hotel by taxi. We made our complaint at the front desk but "sorry" was their reply. The charge for one night is not cheap but the overall services and quality of the room is not good.

Recenzat 31 martie 2017

Dear TM san, Thank you for your stay in 2017 and gave us your valuable comment. Since then, our staff members are changed. Regarding pick up service, we deeply apologize miscommunication by our staff. Imaihama Station is just near our hotel however, Kawazu Station is a little distanced and we usually offer pick up and send off service by our shuttle bus as free. For your next visit, we are definitely happy to serve you including appropriate shuttle service, We look forward to welcoming you this year, too. Best regards, Hotel Manager

Răspuns 29 martie 2018
Imaiso
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