Good Service”

Good impression starting from the arrival. Kindness receptionist helped us to check in. No problem even 3 of us checked in the same room. As business hotel, it was less people using swimming pool. We spent whole afternoon there. The outside view was also very good as could see the Shenzhen Bay bridge. It was also very convenience to find restaurant and superemarket. Hence, it is our good choice..

Good value for money in Shenzhen”

Perfectly adequate hotel, nice and clean and at a good price. My room was nice, airy and equipped with all necessary mod cons for the business traveller. The staff were pleasant. I tried the hotel restaurant for both breakfast and dinner.

Kimpenski Stay”

Overall great hotel. We really enjoyed the lobby area with good connection to restaurant and bar. The exercise room and swimming pool were excellent! Top notch facility with very responsive staff and management. Our only concern was the hotels' walking access to the nearby shopping area. We had to manueuver through several sidewalks and walking paths to get there. Instructions to those areas were not very clear. Otherwise, we had wonderful stay at the hotel!

Amazing!! Best hotel I've ever stayed at!”

After travelling throughout Asia for the past three months or so, I have to say my stay at Kempenski in Shenzhen was the best I've had. Staff were courteous, professional; the lobby was really a piece of artwork and made me feel like royalty; the room was beautiful, with the most comfortable sheets and pillows (I believe there were like four pillows per person). A very modern hotel with a lot of style and class. Only the location is pretty bad. You must taxi-ride there, probably from Window of the World. Kempenski Shenzhen is really out in the middle of nowhere, for some reason.

Looks good on the outside ONLY!”

We had a long wait checking in at 5pm and there is no rooms there after we go back to check in only at 8pm but luckily was that the location is good we get to walk around before checking in. The bed sheets looks clean but me and my partner got bitten by bugs in the middle of the night both our legs and body are itchy all over. Overall location was good but not so good on the bedsheets.

Convenient Location”

The location is convenient, very close to the big shopping mall and MTR. I will stay here again next time.

Conveniently located at the Shenzhen Bay Area walking, distance to major attractions”

The hotel is conveniently located which is within walking distance to restaurants and high-end shopping malls. The room is clean enough and spacious

Foarte bun”

The hotel is old, and there seems to be never enough staff at the reception, but overall it wasn’t too bad. The room was huge and luxurious but a little dated. Great breakfast spread, I was surprised!

Need Improvement”

Location is nice, near Metro Shenzhen (MRT/MTR), near shopping area & many restaurant (Coastal City, etc). Friendly reception staff but need to improve for english. Leave message to the hotel for honeymoon but it's useless. Thanks.

Disappointment”

One of our colleague was sick & we went down to the lobby lounge to get some hot water. We are told that we need to pay for the hot water which is fine. What is NOT FINE is that the staff actually told us that we need to consume the water at the lounge. While trying to explain that my colleague is sick in bed but the staff keep repeating insist that this is part of the Hotel Rule & Regulation until her Manager step in & allow us to take the hot water away. We are greatly disappointed with how Kempinski Hotel Shenzhen a Five star hotel actually treated their sick guest. PS: There is a lot of mosquito at the lobby lounge & we tried to change to a table where is at a brighter area, the staff actually told us that no matter which area of the lounge there will be mosquito. When we comment that this is a five star hotel, her reply is "Yes, cause this is a five star hotel"

Horrible ”

We came with 6 people staying at the hotel for business. We need some document to be printed out for reading. The hotel charged us 10rmb per page. They should provide this as a complimentary service instead of a profitable business. Actually we only printed a few pages, which do not cost us a lot but the rapport between the hotel and the clients has been damaged.

5* Kempinski Surrouded by Shopping Belt”

Kempinski have upkeep to the 5* standards that they are rated for. Classy decor with marvellous service, shopping belt within short walking distance and nearby train station to keep me connected to the rest of Shenzhen within minutes, Kempinski is definitely my choice of hotel everytime I'm in Shenzhen for my overseas out station (which is 4-6 times a year).

The meaning of Do Not Disturb”

Suffering from the flu and jet lag, I finally managed to fall asleep in the morning, after havng put both the Do Not Dusturb sign and light on outside my room. Imagine my surprise when I get a call from hotel staff asking me if I want the room serviced, since I had my do not disturb light on... I leave you to imagine my reaction when they called my room AGAIN a while later to ask the same question... I always thought "Do Not Dusturb" to be pretty self-explainstory, but apparently not.

Bad swimming pool”

Very disappointing pool area. Water was quite cold, but even worse it felt dirty. The view with googles under water was around 1 meter which made me get out of the water quite soon. The rest experience from the hotel is all 5 star experience.

Great hotel, totally value for money”

It was an amazing experience staying Kempinski during my business trip in Shenzhen. The staff was very helpful and always there to help me because I didnt speak Chinese. Will definitely come back for more ;)

worth paying the extra”

my trip was extended and the hotel could not find my reservation but still booked me in on the authority of a confirmation email. Great customer service as the hotel was full - was glad of any room so can't complain that it was a smoking room (not that I really noticed) and the wall next to the bed had what appeared to be water damage from the shower on the other side.

Convenience and comfortable ”

Good.

Good location near Ocean city, nice hotel”

Pool was beautiful, but the water was a little bit cold. The hotel itself is gorgeous. Staff is kind and courteous. We have stayed here before, so were sufficiently satisfied. It's a great hotel in Shenzhen.

Nice hotel”

We need to wait for room and only able to check in after 4pm. Front office staff need more training especially to handle check in. Lack of experience and not able to handle guest need. Need to improve!

Good Hotel”

The hotel is very close to my training venue, so it's very convenient for me to travel to and fro. The rooms are clean and spacious and has all the facilities I need. The hotl rates are rather value for money, considering the quality of the rooms and service provided by the hotel. I would recommend other travelers to check this hotel out if they are looking to stay in Shenzhen for Business trips.