Thank you for taking the time to share your stay experience. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. On the other hand, please accept our apologies on the overall cleanliness of the room. Kindly rest assured that we will communicate this to all of our staff in Housekeeping and ensure that they receive the necessary guidance to perform a much better role moving forward to avoid recurrences. Once again, thank you for your valued patronage from all of us at Largos Hotel and we look forward to welcoming you again in the near future.

Thank you for your compliments. We are delighted to learn that you enjoyed your stay with us. We will look forward to welcoming you again on many more occasions in the not too distant future.

Thank you for your compliments. We are delighted to learn that you enjoyed your stay with us. We will look forward to welcoming you again on many more occasions in the not too distant future.

Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience about the hygiene. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed the related issues with my entire team and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of similar incidents. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. However, I can assure you that we value your feedback and your feedback will be utilized to try and improve on our services and facilities. We hope you will allow us the opportunity to redeem ourselves by returning to stay again in the not too distant future.

Thank you for your compliments. We are delighted to learn that you enjoyed your stay with us. We will look forward to welcoming you again on many more occasions in the not too distant future.

Thank you for staying with us. We work hard to make our guests happy and we are delighted to learn that you enjoyed your stay with us. I am truly sorry to hear about for the cleaning issue. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed the issue of the room cleanliness with my entire Housekeeping team and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid recurrences. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. However, I can assure you that we value your feedback and your feedback will be utilized to try and improve on our services and facilities. We will look forward to welcoming you again on many more occasions in the not too distant future.

多謝閣下入住朗逸酒店並提供寶貴意見，有關個別員工的服務態度問題，我們深感抱歉並請接受我們真誠的道歉。 因我們十分重視客人的入住體驗，故已責成各部門員工注意並提高服務質素，務求令每一位客人均能在朗逸酒店享有舒適居停。 再次抱歉今次閣下入住時未能完全滿意，我們將會繼續保持優良服務及作出相對改善，期待閣下再次蒞臨。如有任何建議，歡迎隨時與本人聯絡，謝謝。 Amas Mo - Rooms Division & Sales Manager

Dear Shauiqi, Thank you for your comments. I sincerely apologize for the problems that you encountered during your stay. Rest assured that we are well aware of the issue you have raised and therefore prior arrangements have been made for self-service charging cables to be available in all our guest rooms. Delivery is expected very soon and we hope this new service meets the needs and satisfaction of all our guests. Shuaiqi, thank you once again for sharing your thoughts with us as it is only through constructive guest feedback that we are able to continue to improve our product and services. We hope you will allow us the opportunity to redeem ourselves by returning to stay with us again in the not too distant future. Best regards, Bobby Tse General Manager

Thank you for taking the time to provide us with your feedback following your recent stay with us at Largos Hotel. I am truly sorry to hear about your unpleasant experience about the deposit by Credit Card should be released 14 days later due to the bank's processing time. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. However, I can assure you that we value your feedback and your feedback will be utilized to try and improve on our services and facilities. We hope you will allow us the opportunity to redeem ourselves by returning to stay again in the not too distant future.

Dear Frank, Thank you for taking the time to share your stay experience on Agoda.com. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Thank you for your compliments to all our staff and once again, thank you for your valued patronage from all of us at Largos Hotel. We look forward to the opportunity of welcoming you again on many more occasions in the not too distant future. With best regards, Bobby Bobby Tse General Manager Largos Hotel

Thank you for taking the time to provide us with your feedback following your recent stay with us at Largos Hotel. We work hard to make our guests happy and we are delighted to learn that you enjoyed your stay with us. For the free water, I would like to announce that we are working on it and our guests will have their daily free water during the stay with us in the nearest future. I can assure you that we value your feedback and your feedback will be utilized to try and improve on our services and facilities. We hope you will allow us the opportunity to redeem ourselves by returning to stay again in the not too distant future.

Thank you for staying with us. We work hard to make our guests happy and we are delighted to learn that you enjoyed your stay with us. We will look forward to welcoming you again on many more occasions in the not too distant future.

Thank you for your compliments. We are delighted to learn that you enjoyed your stay with us. We will look forward to welcoming you again on many more occasions in the not too distant future.

Dear Stella, Thank you for your compliments. We are delighted to learn that you enjoyed your stay with us and we will look forward to welcoming you again on many more occasions in the not too distant future. With warm regards, Bobby Bobby Tse General Manager Largos Hotel

Thank you for your compliments for our location. We work hard to make our guests happy and appreciate your feedback! We will look forward to welcoming you again on many more occasions in the not too distant future.

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

Thank you for taking the time to provide us with your feedback following your stay with us at Largos Hotel. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed the issue of the "pillows matters" with my entire Housekeeping team and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid recurrences. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. However, I can assure you that we value your feedback and your feedback will be utilized to try and improve on our services and facilities. Warm regards, Amas Mo - Rooms Division & Sales Manager