No extra touch made to the stay”

I was approached by the lobby staff when making my way towards the reception for checking in, to offer assistance in carrying my luggage. Was impressed with the prompt service. Booked the character room. Nicely decorated room. As we were there to celebrate our child's birthday, the hotel did not show any additional gesture like complimentary birthday cake, upgrade to Lotte World view.... to make her birthday celebration more magical. Toothbrushes, cleaning sponge, disposable bedroom slippers are provided. The character room sleeps 3. Hotel was linked to Lotte shopping, Supermarket, short walk to Lotte World from the side of the hotel. Across the road is the Lotte world Tower. Overall a comfortable stay.

Helpful staff, fantastic location ”

Really patient Housekeeping staff delivering extra bedding, towels and blankets when our young kids were down with a stomach bug from the ski village we were at prior to Lotte stay. Reception staff was also efficient and helpful providing details on nearest pharmacy and hospital (within 5 mins walk). Had an unfortunate start to stay when we arrived via airport limo bus and waited in the cold at the bus stop for the bellboy to respond to the bell we rang. Eventually had to lug big bags and sleepy cold children into the hotel on our own. Also wasn’t aware until check in that Lotte world tickets were available to hotel guests at a very good discount, a pity as we had just bought tickets online

Lovely hotel but room was dusty”

We always stay here when we visit Seoul. It’s a great hotel really, good gym, pool etc and connected to shopping malls etc. This time the cleaners did a poor job on our room though which was disappointing.

Well located hotel”

The hotel is clean and well located. The staff are courteous and attentive. Internet connection is also fast. But there are signs that show that the hotel is ageing. Bathroom is quite outdated.

Good location for travel with Kid”

The hotel near Lotte World, Shopping center, Subway. Downstairs they have nice food court in shopping center, you can buy some food and drink Before go to Lotte World. You can get Subway go to Gangnam Stations with line 2. Hotel convenient for your family travel with Kid.

Expensive hotel at best location”

First of all, the location is right in the middle of the heart of Jamsil Lotte City and thus the perfect location for shopping. From the hotel lobby you just need 2 minutes to walk to Jamsil station or Lotte Department Store. The staff is extremely committed, rooms are in very good condition and every detail is taken care of. The use of pool, sauna and golf installation is included. Still, I felt the hotel is a little bit overprized. Of course, the location is perfect and the service quality is really good and I am ready to pay an adequate price; but to have a coffee at the hotel lounge costs around 20k to 30k and thus I just had coffee there once what was a little bit disappointing. Still, overall the hotel is an amazing asset in the center of Jamsil and definitely worth to go.

Character single room”

The hotel beside the Shopping mall. Around 3 min walk to the entrance of Lotte Adventure theme park. Overall stay experienced is good. But disappointed with character room. When we book suppose to the famous Lorry character room but when check in is not. Kids feel disappointed.

Great location, Very nice and helpful Staffs”

It is walking distance to Lotte World Theme Park, Lotte Mall and Lotte Tower. Good surroundings and very convenient if traveling with children. The staffs were very friendly and helpful. Jenna Jang, from the Concierge was even willing to help us sending our stuffs to different hotel that we chose after we returned from Alpensia Resort. We were very satisfied and had a pleasant stay.

Great location.”

We took the KAL limousine bus from airport and the bus stop is just in front of the hotel. Very accessible to the attractions (Kidzania, Lotte World Adventure, Pororo Park, aquarium etc.) n supermarkets are just beside the hotel. The room's bedsheets were so clean and the bed so comfortable. Services were great. Highly recommended. 👍

Best hotel to stay in Seoul”

My first choice to stay in Seoul, convenient in many ways, connected to Lotte World , Lotte Department Store and Lotte Mall and underground connection with Jamsil Metro station makes your stay even pleasant, breakfast was nice , always polite and very professional staff, not to mention its huge clean sauna and nice indoor pool . Would recommend this place to anyone

Great Hotel!”

Needless to say... having the great location just right beside the Lotte Themepark.... its of great convenience to us that we can just let our kids play till they dropped and its just a stone throw away back to the hotel room....

Good service and cute Character room”

Pro: We are happy with service delivered by all the staff. The character room is a must for family with children. Location is good as connected to Lotte World adventure, Lotte Mall and Subway station. Breakfast is good, but close early at 10:00AM. Con: The hotel is old, the swimming pool is standard.

Love the free sauna”

Love the free sauna. DFI shopping and departmental store is great too. Did not have time to go for the theme park. Only manage to take some photos. Near shopping area. Just that the hotel is too expensive

Perfect to visit lottery world”

Hotel is perfect to complement our visit to lotte world. We got ticket discounts to theme park from the hotel and there is a KAL limousine bus direct from airport to the hotel. Hotel itself is nice but nothing superspecial for something that costed usd200 a night. It meets the expectations.

Very helpful staff and great location”

Very helpful staff who gave me directions to purchase medicine from a nearby pharmacist when I was sick during my stay there. The hotel is also near to the department store and subway. Lots of food choices and shopping can be done

Vacation in Seoul”

Checkin at 1.00 p.m. Which went on smoothly. Staff speaks good English and were very helpful when we tried to find a place to dine out. We stayed for 4 nights and the toiletries were replaced everyday. The hotel is close to shopping mall and supermarket.

Theme Park Hotel”

It was great, customer service is fantastic and it is convenient to go to the Lotte World Amusement Park. A lot of restaurants and places for shopping just within walking distance. I would love to stay again!

Theme Park Hotel”

It was great, customer service is fantastic and it is convenient to go to the Lotte World Amusement Park. A lot of restaurants and places for shopping just within walking distance. I would love to stay again!

Best hotel in korea ”

I'm so satisfied with the hotel services.. The services was fantastic and all the staffs are very polite and helpful. Hotel was connected to lotte department store, AvenueL where you can found and buy all international branded stuffs, And lotte world mal.. Hotel also connected to sunway at the underground.. So, you just walk down from your room and you can found everything you want from cheap to expensive.. Also the hotel also connected to one of the largest theme park in korea which is lotte adventure theme park..

Fine, but not great”

Club floor food was sub-par (improperly cooked greens, improperly manned buffet, 3-minute wait at the station until I could get my omelette). When the employee who checked me in saw I'd made my reservation through Agoda.com, her attitude was disappointing. Parking is terrible. Construction is ongoing right in front of the hotel. The only friendly service was when I checked out early, and the employee who validated my parking. Way overpriced for the quality. I felt the staff was stuck up.