15 Nov 2018
Joi
16 Nov 2018
Vineri
2 Adulţi, 0 Copii
1 Cameră
Mercure Resort Sanur
Mercure Resort Sanur
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Cameră superior king - Pat Mercure Resort Sanur
Cameră superior king - Pat
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Hol Mercure Resort Sanur
Hol
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Vedere interior Mercure Resort Sanur
Vedere interior
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plajă Mercure Resort Sanur
plajă
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PE HARTĂ Mercure Resort Sanur
PE HARTĂ
Fantastic
Locație
8,1
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Înlăturat de la Favorite

Mercure Resort Sanur

Jl. Mertasari, P.o. Box 3476 Denpasar, Sanur, Bali, Indonezia, 80228 - Vizualizare pe hartă
Locație excelentă
Vedeți ce se află prin zonă
Foarte bun
Bazat pe 1209 recenziiCitiți ce au avut de spus oaspeții
7,7
/
10
Foarte bun confort și calitate cameră
7,9
Raport calitate-preț7,8
Distanță de centrul orașului10 km
Cotație locație8,1
Cel mai apropiat aeroportAeroportul internaţional Ngurah Rai (DPS)
Distanță de aeroport10,6 km

  • Transfer aeroport

  • plajă privată

  • schimb valutar

  • Wi-Fi gratuit în toate camerele

Opțiuni cameră
7,9
Foarte bun
Confort & calitate cameră
Cameră deluxe king (Deluxe King Room)
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Cameră deluxe king (Deluxe King Room)
...
  • Mărime cameră: 42 m²/452 ft...
  • Vedere: Grădină
  • 1 pat king-size
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Cameră deluxe twin (Deluxe Twin Room)
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Cameră deluxe twin (Deluxe Twin Room)
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  • Mărime cameră: 42 m²/452 ft...
  • Vedere: Grădină
  • 2 paturi single
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Cameră superior king (Superior King Room)
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Cameră superior king (Superior King Room)
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  • Mărime cameră: 32 m²/344 ft...
  • Vedere: Grădină
  • 1 pat king-size
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Cameră superior twin (Superior Twin Room)
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Cameră superior twin (Superior Twin Room)
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  • Mărime cameră: 32 m²/344 ft...
  • Vedere: Grădină
  • 2 paturi single
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Cameră Executive cu 2 paturi single (Executive Room 2 Single Beds)
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Cameră Executive cu 2 paturi single (Executive Room 2 Single Beds)
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  • Mărime cameră: 42 m²/452 ft...
  • Vedere: Grădină
  • 2 paturi single
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Executive Room with 1 King Bed
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Executive Room with 1 King Bed
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  • Mărime cameră: 42 m²/452 ft...
  • Vedere: Grădină
  • 1 pat king-size
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DOUBLE DELUXE - ROOM ONLY
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DOUBLE DELUXE - ROOM ONLY
...
  • balcon/terasă
  • cabină de duș
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DOUBLE SUPERIOR - ROOM ONLY
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DOUBLE SUPERIOR - ROOM ONLY
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  • balcon/terasă
  • cabină de duș
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Cameră superioară cu vedere la grădină (Superior Room Garden View)
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Cameră superioară cu vedere la grădină (Superior Room Garden View)
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  • nefumători
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Cameră deluxe cu vedere spre grădină (Deluxe Room Garden View)
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Cameră deluxe cu vedere spre grădină (Deluxe Room Garden View)
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Aveți o întrebare pentru Mercure Resort Sanur?
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Cotație oaspeți
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1209 recenzii
7,7
Locație
8,1
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Împrejurimi
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Mic-dejun
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Comentarii recente ale clienţilor

Recenzii Agoda (1209)Recenzii Booking.com (724)
7,7
/
10
Foarte bun
Bazat pe 1209 recenzii
Curățenie7,7
Dotări7,4
Situare8,1
Confort și calitate cameră7,9
Servicii7,8
Raport calitate-preț7,8
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Afișare 1156 comentarii de la oaspeți verificați
12345
7,7
Foarte bun
nicola din Italia
Familie cu copii mici
Cameră superior twin
Sejur o noapte în august 2013
uno dei posti migliori sul mare di bali”
giardini, rapporto qualita/prezzo, sul mare
Recenzat 21 august 2013
7,7
Foarte bun
Marcello din Italia
Cuplu
Cameră superior king
Sejur o noapte în iulie 2013
Confortevole”
Confortevole, ottima piscina, sul mare
Ci siamo fermati un solo giorno, ma l hotel si è rivelato tranquillo e confortevole
Recenzat 27 iulie 2013
8,3
Fantastic
Aldo din Italia
Cuplu
Cameră superior king
Sejur 4 nopți în septembrie 2012
Hotel piacevole. Staff cortese e disponibile.”
Parco meraviglioso. Cortesia nel servizio. Buona colazione.
Soggiorno piacevole all'insegna del relax. Da suggerire per brevi e lunghi soggiorni
Recenzat 07 octombrie 2012
8,3
Fantastic
antonina din Italia
Turist solitar
Cameră superior king
Sejur 3 nopți în mai 2011
ottimo hotel buon prezzo”
personale gentile ,belle piscine,ottima posizione sul mare cosa dire di più,un hotel da consigliare assolutamente
sono stata in questo hotel per ben due volte in un mese, perche dopo avere girato per bali,mi è sembrato che la spiaggia di Sanur fosse tra le più belle ed in particolare il mercure meritasse
Recenzat 08 iunie 2011
8,3
Fantastic
antonina din Italia
Turist solitar
Cameră superior king
Sejur 3 nopți în mai 2011
bellalocazione ottimo servizio”
belle piscine buone camere bel contesto in un giardino tropicale
sono stata in questo albego la prima volta 3 notti e devo dire che èmolo megkio che nelle foto forse solo un po cara la colazione non inclusa nel prezzo
Recenzat 03 iunie 2011
8,0
Fantastic
antonina din Italia
Turist solitar
Cameră superior twin
Sejur o noapte în mai 2011
ottimo hotel”
e' piu, bello che nelle foto
ho soggiornato 3 notti ed e'stato tutto perfetto pulito accogliente due bellissime piscine ed una ottima colazione
Recenzat 28 mai 2011
4,7
franco din Italia
Turist solitar
Sejur 2 nopți în decembrie 2009
Si puo fare di piu”
si puo fare di piu, una struttura come questa dovrebbe offrire una maggiore attenzione agli ospiti, in modo discreto non servile ma attento.
spiaggia, piscina, luce, scarsi
non credo che tornerei in questo hotel
Recenzat 24 decembrie 2009
6,4
Bun
Paul din Indonezia
Cuplu
Cameră superior king
Sejur o noapte în septembrie 2018
Bun”
Very tired and food ordinary and boring. Staff lovely.
Recenzat 22 septembrie 2018
Dear Paul, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It feels great to know that our staff friendliness meet your expectation. We take note on your concern of food and it has been share with our chef for our avaluation and improvement. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
6,8
Bun
Paul din Indonezia
Cuplu
Cameră deluxe king
Sejur 8 nopți în septembrie 2018
Bun”
Tired and needs refurbishment. Breakfast not up to standard and boring. Staff lovely. Rooms maybe 3 star for facilities but 1 star for condition.
Recenzat 13 septembrie 2018
Dear Paul, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are glad to know that the service rendered by our staff was impressed you. I am sure that your feedback will motivate my team to keep up their performance. We take note on your concern of breakfast, please rest assure that it has been share with our chef for our evaluation and improvement.With regards of Resort Renovation, we are continually work on improving the Resort, though until a full Refurbishment occurs, the resort design will be remain the same. Our extensive internal maintenance programs are still carried on and we should have replaced the older mosaic shower tiles which give older impression of the resort.Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future.Sincerely,Eka Handayani, Guest Experience Manager
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Mercure Resort Sanur
10,0
Excepțional
Jamie din Singapore
Cuplu
Cameră superior twin
Sejur 2 nopți în august 2018
Excepțional”
My friend and I really enjoyed our lovely stay at Mercure. The room, amenities, spa and staff were truly amazing. Just note that the sun beds along the beach are really popular. A guest had rudely moved our belongings from our sunbed and claimed that she was there earlier but went off for lunch. It would be worth for the hotel to advise guests on courtesy/rules of sun bed usage. So that guests will know to respect usage of the sun beds. Defn worth going back for another stay!
Recenzat 25 august 2018
Dear Jamie, Thank you for sharing your experience during your stay with us. It such a pleasure to know that you have had a pleasant stay with us. Knowing that you enjoyed our hotel service and facilities is truly delight us. Your kind word has been share with my team and I am sure it will motivate my team to keep up their performance. We are very excited to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager
Răspuns 27 august 2018
Mercure Resort Sanur
4,8
David din Thailanda
Cuplu
Cameră superior king
Sejur 4 nopți în august 2018
Getting old”
Stayed here once before, returned on that basis, staff were really pleasant and helpful, rooms are aging, no mini bar, no fresh milk, (only powdered) rooms were serviced daily, but towels look and feel as if they are being washed in grey cement water, hard and colorless. Pools are ok, breakfast is cheap, $15aud, but cold and fairly bland. There are much better situated and up,arket hotels along the beach now. Wifi is next to useless, seriously, really really slow and drops out continually, better off walk to nearby cafe and using there’s. Also, pathways between accommodation, pools and reception etc very dark, poorly lit and needs to be improved.
Recenzat 17 august 2018
Dear David, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back and knowing that the genuine service rendered by our staff was impressed you really delight us. It was saddened me to know that you faced some inconveniences during your stay. I noted your comments carefully and our teams have been made aware of the situation you were facing. Please rest assured as they are reviewing this matter thoroughly and actions will for sure be taken to prevent repeat occurrence in the future. We thank you for sharing your constructive feedback with us and we hope you will be kind enough to give us another chance to serving you better and showcasing the improvement we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
10,0
Excepțional
Saffron din Australia
Cuplu
Cameră superior king
Sejur o noapte în august 2018
Amazing day spa, clean room, great location!”
Loved the day spa, therapists were fantastic, the spa was very clean and the prices reasonable. The room was clean and spacious with a balcony. The hotel is in a great spot on the beach and you can eat at the organic cafe on the beach or in the hotel restaurant. If you walk out of the hotel on the otherside you will find the main street with lots of restaurants and shops. Will be back!
Recenzat 10 august 2018
Dear Saffron, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is very rewarding to receive positive feedback from our valued guest regarding their experience. We highly appreciate your good review and I have been shared your feedback with my entire team. I am sure that it will motivate them to keep up their performance. Thank you again for sharing your experience, and we are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
Răspuns 13 august 2018
Mercure Resort Sanur
7,6
Foarte bun
Barry din Australia
Cuplu
Cameră deluxe king
Sejur 7 nopți în iulie 2018
Not as good as it used to be”
The good things on a wonderful beach and located near lots of good restaurants. Poor - staff we’re inattentive and numbers much reduced in the restaurant at breakfast . Food quality not as good as on previous visits. Everything looking very tired in rooms and needing update. Need a quiet pool holiday ruined by screaming children every day for a week and unsupervised children and scrummages over sun beds. Overall very disappointing- this used to be a very good hotel.
Recenzat 24 iulie 2018
Dear Barry, We very much appreciate for sharing your experience during your stay with us. We regret to know that your experience did not meet your expectation. We take note on your concern Food quality and it has been addressed with our Chef for our improvement. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
Show more
Mercure Resort Sanur
9,2
Excepțional
michael din Regatul Unit
Cuplu
Cameră superior twin
Sejur 7 nopți în iunie 2018
Great Hotel”
Lovely rooms , good food, right on a good beach, near small shops and restaurants.
Recenzat 11 iulie 2018
Dear Michael, Thank you very much for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a great stay with us. We glad to know that you enjoyed our hotel service and facilities. Your kind word has been share with my team and i am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again soonest. Sincerely, Eka Handayani Guest Experience Manager
Răspuns 13 iulie 2018
Mercure Resort Sanur
6,4
Bun
joanne din Australia
Turist solitar
Cameră superior king
Sejur o noapte în iunie 2018
Be careful if you make a mistake with booking”
Hotel all good I have stayed there on numerous occasions as a quick stop over. Only issue I had this time was I incorrectly hit the wrong date when booking realizing my mistake I tried to change the booking (within 5 minutes) but this hotel had a non refundable policy. I totally understand and appreciate the non refundable policy, but I think as it was such a short time, the hotel would not have lost any other potential bookings and they would not have started any of the booking processes. Agoda were very helpful and contacted the hotel but the hotel decision was not to refund, I could cancel but not get the money. I contacted the hotel personally to explain my case but have never received any correspondece from them. I was a return guest to the hotel (not that that should make any difference), but I will not be staying there again in the future. So next time you make a booking double, triple check that you have hit the correct date (especially the month) lesson learned
Recenzat 28 iunie 2018
Dear joanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We take note on your constructive feedback on cancelation policy, prepaid booking is non-refundable. Please rest assure that I have been share your feedback with our Reservation Manager for further investigation and evaluation. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
Răspuns 13 iulie 2018
Mercure Resort Sanur
8,0
Fantastic
wendy din Australia
Cuplu
Cameră superior king
Sejur o noapte în iunie 2018
Lovely!”
Superior rooms are better than deluxe! Ask for upstairs superior overlooking the pool, you wont be disappointed. Rooms a little dilapidated but atmosphere plus and very comfy! Gardens gorgeous. Staff amazing. Great location. Wouldnt stay anywhere else. Highy recommend RITZ tailor just up the road, has made hundreds of dresses for my business, not a stich wrong! Very reasonable prices. Gardenia is great for coffee/meals. DEnick Natural has recovered my lounge cushion x 2 over last few years also highly recommend. The only negative is the dark blue tiles make the pools too warm
Recenzat 27 iunie 2018
Dear Wendy, Thank you very much for sharing your experience during your stay at Mercure resort Sanur. We delighted to know that you have lovely stay with us. Knowing that the staff friendliness, hotel location, and facilities meet your expectation is truly rewarding. We take note on your concern of the swimming pool tiles, please rest assure that it has been share with our respected department for our evaluation and improvement. We are looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
Răspuns 13 iulie 2018
Mercure Resort Sanur
10,0
Excepțional
Vicki din Australia
Cuplu
Cameră superior king
Sejur 7 nopți în mai 2018
Excellent place to R & R”
Terrific place to do as much swimming and partying as you want or as much relaxing (R & R) as you want. 3rd time there and many more to do when we can.
Recenzat 04 iunie 2018
4,8
carol din Australia
Cuplu
Cameră superior king
Sejur 8 nopți în mai 2018
very dissapointing”
We have been going to Bali for 20 years. We travel there every 6 months and have stayed in many hotels, resorts, and private villas over that time. we decided to stay at the Mercure Sunar because the pictures on the internet are very enticing and make the place very inviting. However, that was not the case. On arrival we were put in a room bottom floor of 3 levels. the room was dark, cold and damp. You would pay $30 for anywhere in Bali for this room. I requested another room, only to be told i would need to pay another $120 per night on top of the $110per night we had already paid. I refused. I requested to be transferred to the Mercure in Legian then. Amazing they found another room, near the pool 2nd floor of two levels with a balcony. Much cleaner and brighter and in a little better condition. The building was very old and needs lots of repair. It is very overpriced and run down. It is quite a long way from the main attractions of Bali. I will not stay or recommend it to anyone.
Recenzat 03 iunie 2018
Dear Carol,Thank you very much for sharing your experience during your stay at Mercure Resort Sanur.I regret to read that your overall experience did not meet your expectations through this review you shared with us. At Mercure, we always strive to craft positive experience to our guests and it makes me sad to see that it was not the case for you. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. We do hope that you would be kind enough to give us a chance to welcome again in the near future. Sincerely, Adrian Utomo, Executive Assistant Manager
Show more
Mercure Resort Sanur
8,0
Fantastic
brooke din Australia
Turist solitar
Cameră superior king
Sejur 6 nopți în februarie 2018
Foarte bun”
2nd stay at Mercure Sanur. Like the southern location and beach area. Staff are always friendly and helpful. Nice grounds, choice of pools and large beach lounging area. Plenty of restaurants, spas and shops nearby.
Recenzat 02 iunie 2018
Dear Brooke, Thank you for sharing your experience during your stay with us. It is always a pleasure to welcoming you back again. We delighted to know that you have a pleasant stay with us. We looking forward to welcoming you again on your next holiday in Bali soonest. Sincerely, Eka Handayani Guest Experience Manager
Răspuns 07 iunie 2018
Mercure Resort Sanur
8,4
Fantastic
Elizabeth din Australia
Familie cu copii mari
Cameră superior king
Sejur 14 nopți în mai 2018
Holiday”
Perfect position...we keep going back
Recenzat 26 mai 2018
Dear Elizabeth, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. we can't wait to welcoming you again in your next holiday. Sincerely, Eka Handayani Guest Experience Manager
Răspuns 02 iunie 2018
Mercure Resort Sanur
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