Mercure Surabaya Hotel
Mercure Surabaya Hotel
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Cameră Superior Premier (pat queen-size) - Vedere Mercure Surabaya Hotel
Cameră Superior Premier (pat queen-size) - Vedere
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Hol Mercure Surabaya Hotel
Hol
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Vedere interior Mercure Surabaya Hotel
Vedere interior
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Vedere interior Mercure Surabaya Hotel
Vedere interior
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PE HARTĂ Mercure Surabaya Hotel
PE HARTĂ
Fantastic
Locație
8,1
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Înlăturat de la Favorite

Mercure Surabaya Hotel

Locație excelentă
- 120 metri de centrul orașului
- Vedeți ce se află prin zonă
Foarte bun
Bazat pe 1417 recenziiCitiți ce au avut de spus oaspeții
7,8
/
10
Fantastic curățenie
8,0
Ați recomanda unui prieten 89%?
Raport calitate-preț7,7
Distanță de centrul orașului5 km
Cotație locație8,1
Cel mai apropiat aeroportAeroportul internaţional Juanda (SUB)
Distanță de aeroport11,7 km
  • Transfer aeroport

  • Wi-Fi gratuit în toate camerele

  • schimb valutar

  • cadă fierbinte

Opțiuni cameră
7,9
Foarte bun
Confort & calitate cameră
La acest loc de cazare este cerere mare!Ultima dată rezervat acum 7 ore
Cameră deluxe cu pat queen (Deluxe Room with Queen Bed)
Cameră deluxe cu pat queen (Deluxe Room with Queen Bed)
...
  • Mărime cameră: 30 m²/323 ft...
  • Vedere: Oraș
  • 1 pat queen & 1 pat queen
Introdu-ți datele și vezi prețurile
Cameră superior queen (Superior Queen Room)
Cameră superior queen (Superior Queen Room)
...
  • Mărime cameră: 28 m²/301 ft...
  • Vedere: Oraș
  • 1 pat queen & 1 pat queen
Introdu-ți datele și vezi prețurile
Premier superior twin (Premier Superior Twin)
Premier superior twin (Premier Superior Twin)
...
  • Mărime cameră: 24 m²/258 ft...
  • Vedere: Oraș
  • 1 pat dublu & 2 paturi sing...
Introdu-ți datele și vezi prețurile
Suită executive (Executive Suite)
Suită executive (Executive Suite)
...
  • Mărime cameră: 54 m²/581 ft...
  • nefumători
  • 1 pat super king-size
Introdu-ți datele și vezi prețurile
Suită Executive cu 1 pat king-size (Executive Suite 1 King Bed)
Suită Executive cu 1 pat king-size (Executive Suite 1 King Bed)
...
  • Mărime cameră: 54 m²/581 ft...
  • Vedere: Oraș
  • 1 pat king-size
Introdu-ți datele și vezi prețurile
Cameră superior twin (Superior Twin Room)
Cameră superior twin (Superior Twin Room)
...
  • Mărime cameră: 28 m²/301 ft...
  • Vedere: Oraș
  • 1 pat dublu & 2 paturi sing...
Introdu-ți datele și vezi prețurile
Cameră Superior Premier (pat queen-size) (Superior Premier (Queen Bed))
Cameră Superior Premier (pat queen-size) (Superior Premier (Queen Bed))
...
  • Mărime cameră: 24 m²/258 ft...
  • Vedere: Oraș
  • 1 pat queen & 1 pat queen
Introdu-ți datele și vezi prețurile
Cameră Queen superioară Premium (Premium Superior Queen Room)
Cameră Queen superioară Premium (Premium Superior Queen Room)
...
  • nefumători
Introdu-ți datele și vezi prețurile
Cameră Superior cu 2 paturi single (Superior 2 Single Beds)
Cameră Superior cu 2 paturi single (Superior 2 Single Beds)
...
  • nefumători
Introdu-ți datele și vezi prețurile
Cameră superioară Premier  (Premier Superior Room)
Cameră superioară Premier (Premier Superior Room)
...
  • nefumători
Introdu-ți datele și vezi prețurile
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Comentarii recente ale clienţilor

Recenzii Agoda (1417)Recenzii Booking.com (126)
7,8
/
10
Curățenie8,0
Dotări7,7
Situare8,1
Confort și calitate cameră7,9
Servicii7,9
Raport calitate-preț7,7
Furnizate de oaspeți verificați ai Agoda
Toate limbile
Toate tipurile de turiști (1417)
Toate tipurile de camere
Afișare 1304 comentarii de la oaspeți verificați
12345
8,7
Fantastic
Andrea din Italia
Cuplu
Cameră superior queen
Sejur o noapte în octombrie 2011
Hotel internazionale, ben gestito.”
Camere spaziose e belle, pulite. Servizio ottimo
Bel hotel di stampo internazionale. Ottimo rapporto qualità prezzo.
Recenzat 17 octombrie 2011
8,8
Fantastic
Rizky din Indonezia
Turist în scop de afaceri
Cameră Superior Premier (pat queen-size)
Sejur o noapte în noiembrie 2018
Awesome”
Good price Good location, close to shopping mall Complete facility Good food for breakfast from traditional until eastern causine Good for business and with family. Highly recommended
Recenzat 14 noiembrie 2018
6,4
Bun
Shamshul din Malaezia
Turist în scop de afaceri
Cameră superior queen
Sejur 2 nopți în octombrie 2018
Need improvent”
Got problem with my room. Sink blocked and leaking, and air con was not so cool.
Recenzat 15 octombrie 2018
Dear Shamshul , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager
Răspuns 25 octombrie 2018
Mercure Surabaya Hotel
10,0
Excepțional
sendri din Indonezia
Turist în scop de afaceri
Cameră Superior Premier (pat queen-size)
Sejur 4 nopți în septembrie 2018
clean artistic room”
interior design was good, no boring day in this hotel
Recenzat 15 octombrie 2018
Dear Sendri , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager
Răspuns 25 octombrie 2018
Mercure Surabaya Hotel
7,6
Foarte bun
HSU din Taiwan
Cuplu
Cameră superior queen
Sejur o noapte în septembrie 2018
Foarte bun”
good
Recenzat 28 septembrie 2018
Dear HSU , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager
Răspuns 25 octombrie 2018
Mercure Surabaya Hotel
7,6
Foarte bun
ROZLINDA din Malaezia
Turist în scop de afaceri
Premier superior twin
Sejur o noapte în iulie 2018
Foarte bun”
good
Recenzat 26 septembrie 2018
9,6
Excepțional
Michelle din Indonezia
Familie cu copii mari
Cameră superior queen
Sejur o noapte în august 2018
New room vs Old room”
Well, they have two different kinds of building, I may say, the old one and the new one. My first night was spent at old room, bit unsatisfied because of its humadity and smelly. But, the hotel staff allow me to change the room and replace with the new room. This new room is much better, clean and of course the air is good :)
Recenzat 18 august 2018
Dear Ibu MIchelle Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am glad to hear you had a good stay on the last day before departure, wish this will continue spread the ambiance of nice stay in Mercure Surabaya. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager
Răspuns 19 august 2018
Mercure Surabaya Hotel
9,2
Excepțional
Rochmad din Indonezia
Turist în scop de afaceri
Cameră Superior Premier (pat queen-size)
Sejur 2 nopți în iulie 2018
product knowledge staff about hotel minor”
management must training more about hotel facilities and map hotel to staff
Recenzat 02 august 2018
Dear Bapak Rochmad, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Răspuns 08 august 2018
Mercure Surabaya Hotel
8,8
Fantastic
Carolina din Indonezia
Familie cu copii mici
Cameră superior queen
Sejur o noapte în iulie 2018
nice and clean hotel. but the location is not good for the saturday night stay”
the hotel located at jl. darmo which i assume is a main road. i stayed for 1 night at july 7 (saturday). i didn't book the breakfast in hotel since i want to try the local dishes. However, it turned out, the road right exactly where the hotel is, there was a "car free day" so we can not go around with our car since our car was parked in the hotel. and it was super noisy since they had like a morning exercise with loud music. i am not sure if it is just once a month event or weekly event. but better you check it with the hotel. and if you want to stay at weekend, prepare that you can not try local dishes around at the morning before the car free day event finished. beside that, the hotel is nice and most staffs were helpful.
Recenzat 10 iulie 2018
Dear Carolina, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Răspuns 15 iulie 2018
Mercure Surabaya Hotel
8,8
Fantastic
Aris din Indonezia
Familie cu copii mici
Cameră superior twin
Sejur 3 nopți în iunie 2018
trouble with car parking”
always have trouble with the car park in the night, it was terrible, and i dont like to use vallet, please fixed the problem..
Recenzat 04 iulie 2018
Dear Aris, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Răspuns 04 iulie 2018
Mercure Surabaya Hotel
6,8
Bun
DEDDY din Indonezia
Turist în scop de afaceri
Cameră superior twin
Sejur o noapte în ianuarie 2018
Bun”
Hotel cukup nyaman dan berada di pusat kota. kamar bersih tetapi ukuran nya gak terlalu besar
Recenzat 15 iunie 2018
Bapak Deddy yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager
Răspuns 17 iunie 2018
Mercure Surabaya Hotel
8,4
Fantastic
Sapto din Indonezia
Familie cu copii mari
Cameră superior queen
Sejur o noapte în iulie 2017
Fantastic”
Good hotels with good location.
Recenzat 14 iunie 2018
Dear Sapto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Răspuns 17 iunie 2018
Mercure Surabaya Hotel
8,4
Fantastic
rudy din Indonezia
Turist în scop de afaceri
Cameră superior twin
Sejur 4 nopți în mai 2018
Cozy and cool”
The room was clean but a little small, the service was good and the food was okay too overall the hotel was recommended...
Recenzat 29 mai 2018
Dear Bapak rudi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Răspuns 03 iunie 2018
Mercure Surabaya Hotel
7,2
Foarte bun
Billie din Indonezia
Turist în scop de afaceri
Cameră superior twin
Sejur o noapte în mai 2018
Good location n good value of money”
I always go back to this hotel when I need the center of town hotel location
Recenzat 16 mai 2018
Dear Billie , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Răspuns 23 mai 2018
Mercure Surabaya Hotel
8,4
Fantastic
Mohd din Malaezia
Turist în scop de afaceri
Cameră Superior Premier (pat queen-size)
Sejur o noapte în martie 2018
Great place”
Will consider a return
Recenzat 24 martie 2018
Dear Mohd, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Răspuns 03 iunie 2018
Mercure Surabaya Hotel
8,0
Fantastic
Mohd din Malaezia
Turist în scop de afaceri
Cameră Superior Premier (pat queen-size)
Sejur 2 nopți în martie 2018
Good Place”
Great place and may come again
Recenzat 22 martie 2018
Dear Mohd,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Răspuns 03 iunie 2018
Mercure Surabaya Hotel
8,4
Fantastic
Novi din Indonezia
Familie cu copii mari
Cameră superior twin
Sejur o noapte în decembrie 2017
Best location, easy access for morning walk/run, nice swimming pool”
The only think i concern is bathroom/toilet. There is small steps (“undakan”) that you should aware between bathroom and bedroom. The slope of the floor in bathroom also make the water easily flooded.
Recenzat 04 ianuarie 2018
Dear Novi , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Răspuns 05 ianuarie 2018
Mercure Surabaya Hotel
8,0
Fantastic
Lois din Indonezia
Turist în scop de afaceri
Cameră superior queen
Sejur o noapte în decembrie 2017
good location in the centre of city”
near busy streets in surabaya, nice hotel, good ambience and hospitality
Recenzat 02 ianuarie 2018
Dear Lois , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Răspuns 05 ianuarie 2018
Mercure Surabaya Hotel
5,2
Kien din Malaezia
Turist în scop de afaceri
Cameră superior queen
Sejur o noapte în decembrie 2017
Getting Worst”
Used to be very good but this trip was really disappointing with it services and the room. The room looks a bit run down and very warm in the room. Toilet really smelly. In room dining, ran out of the item I asked for and i asked for a iron and iron broad and was sent only an iron. Standard really dropped a lot.
Recenzat 25 decembrie 2017
Dear Mr. Kien Chow , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Răspuns 26 decembrie 2017
Mercure Surabaya Hotel
9,6
Excepțional
demokrat din Indonezia
Turist în scop de afaceri
Suită executive
Sejur o noapte în noiembrie 2017
Good hotel and value for money”
This hotel are good, near to the city center and easy to access
Recenzat 01 decembrie 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sugito Adhi General Manager
Răspuns 07 decembrie 2017
Mercure Surabaya Hotel
12345
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