Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
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Standard cu pat king-size - Cameră de oaspeţi Novotel Ha Long Bay Hotel
Standard cu pat king-size - Cameră de oaspeţi
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Hol Novotel Ha Long Bay Hotel
Hol
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Hol Novotel Ha Long Bay Hotel
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Vedere interior Novotel Ha Long Bay Hotel
Vedere interior
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PE HARTĂ Novotel Ha Long Bay Hotel
PE HARTĂ
Fantastic
Locație
8,2
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Înlăturat de la Favorite
Fantastic
Bazat pe 556 recenziiCitiți ce au avut de spus oaspeții
8,2
/
10
Fantastic curățenie
8,7
Ați recomanda unui prieten 85%?
Raport calitate-preț7,8
Distanță de centrul orașului1.0 km
Cotație locație8,2
Cel mai apropiat aeroportCat Bi Aeroport International (HPH)
Distanță de aeroport37,0 km
  • Transfer aeroport

  • 580 m de la plajă

  • schimb valutar

  • Wi-Fi gratuit în toate camerele

Opțiuni cameră
8,3
Excelent
Confort & calitate cameră
Superior cu pat king-size (Superior King Bed)
Superior cu pat king-size (Superior King Bed)
...
  • Mărime cameră: 32 m²/344 ft...
  • Vedere: Ocean
  • 1 pat king-size
Introdu-ți datele și vezi prețurile
Standard cu pat king-size (Standard King Bed)
Standard cu pat king-size (Standard King Bed)
...
  • Mărime cameră: 32 m²/344 ft...
  • Vedere: Munte
  • 1 pat king-size
Introdu-ți datele și vezi prețurile
Cameră standard cu cadă de baie (Standard Room with bathtub)
Cameră standard cu cadă de baie (Standard Room with bathtub)
...
  • Mărime cameră: 32 m²/344 ft...
  • Vedere: Munte
  • 1 pat king-size sau 2 patur...
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Executive cu pat king-size (Executive King Bed)
Executive cu pat king-size (Executive King Bed)
...
  • Mărime cameră: 42 m²/452 ft...
  • Vedere: Ocean
  • 1 pat king-size
Introdu-ți datele și vezi prețurile
Superior cu pat twin (Superior Twin Bed)
Superior cu pat twin (Superior Twin Bed)
...
  • Mărime cameră: 32 m²/344 ft...
  • Vedere: Ocean
  • 2 paturi single
Introdu-ți datele și vezi prețurile
Cameră standard cu paturi twin (Standard Twin Beds)
Cameră standard cu paturi twin (Standard Twin Beds)
...
  • Mărime cameră: 32 m²/344 ft...
  • Vedere: Munte
  • 2 paturi single
Introdu-ți datele și vezi prețurile
Dublă standard (Double Standard)
Dublă standard (Double Standard)
...
  • Mărime cameră: 32 m²/344 ft...
  • Duș & baie
Introdu-ți datele și vezi prețurile
Executive dublu (Double Executive)
Executive dublu (Double Executive)
...
  • Mărime cameră: 42 m²/452 ft...
Introdu-ți datele și vezi prețurile
Cameră dublă sau twin standard (Double Or Twin Standard)
Cameră dublă sau twin standard (Double Or Twin Standard)
...
  • Mărime cameră: 32 m²/344 ft...
Introdu-ți datele și vezi prețurile
Double Superior Bay View
Double Superior Bay View
...
  • Mărime cameră: 32 m²/344 ft...
Introdu-ți datele și vezi prețurile
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Comentarii recente ale clienţilor

Recenzii Agoda (556)Recenzii Booking.com (541)
8,2
/
10
Curățenie8,7
Dotări7,9
Situare8,2
Confort și calitate cameră8,3
Servicii8,4
Raport calitate-preț7,8
Furnizate de oaspeți verificați ai Agoda
Toate limbile
Toate tipurile de turiști (556)
Toate tipurile de camere
Afișare 411 comentarii de la oaspeți verificați
12345
9,2
Excepțional
lamberto din Italia
Cuplu
Standard cu pat king-size
Sejur 3 nopți în mai 2016
Eccellente grazie ”
Soggiorno piacevole , staff eccellente che parla inglese , hotel molto pulito e in ottime condizioni , ristorante buono con ampia scelta di piatti e vini . Grazie a tutti
Recenzat 14 mai 2016
9,2
Excepțional
lamberto din Italia
Cuplu
Standard cu pat king-size
Sejur 3 nopți în mai 2016
OTTIMO GRAZIE ”
BUON SERVIZIO , PULITISSIMO , LO STAFF GENTILISSIMI E PROFESSIONALI , BUONA LA CUCINA , BRAVISSIMI A TUTTI GRAZIE .
Recenzat 09 mai 2016
9,3
Excepțional
davide din Italia
Familie cu copii mici
Cameră standard cu paturi twin
Sejur o noapte în iunie 2015
Ottimo punto di appoggio per una visita alla baia ”
Ottime camere con vista sulla baia. L'hotel offre pacchetti turistici di gruppo e privati abbastanza validi.. colazione e pranzo a buffet molto variegati.
Recenzat 30 iunie 2015
10,0
Excepțional
Gwynne din Statele Unite
Cuplu
Superior cu pat king-size
Sejur 3 nopți în octombrie 2018
Lovely Halong Hotel”
Great stay, friendly staff, good location walking distance from the downtown area. Quite a bit of construction going on around the hotel, but seems that there is quite a bit of construction taking place everywhere in Halong. Overall would definitely stay here again if going back to Halong.
Recenzat 13 octombrie 2018
10,0
Excepțional
Hung din Vietnam
Călător în grup
Superior cu pat king-size
Sejur 2 nopți în august 2018
One of the best hotel in Halong bay”
I love this hotel because of the high standard service quality as well as the friendly staff. Food is also delicious.
Recenzat 01 octombrie 2018
8,8
Fantastic
Chan din Vietnam
Cuplu
Cameră standard cu paturi twin
Sejur o noapte în aprilie 2018
Very nice hotel”
Clean, nice hotel
Recenzat 26 august 2018
Dear Chan, Thank you for sharing your feeling regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to read your lovely compliments to our hotel. This will serve as an encouragement to us as we always strive to provide superior service to every client. Many thanks again for your feedback and we look forward to be of service to you very soon. Sincerely, The Hotel Management Team
Răspuns 06 septembrie 2018
Novotel Ha Long Bay Hotel
10,0
Excepțional
Jan din Vietnam
Familie cu copii mari
Superior cu pat king-size
Sejur 2 nopți în august 2018
A good hotel for a good holiday”
Happy with everything at Novotel, will be back later
Recenzat 16 august 2018
Dear Jan, Thank you for taking time to share your feedback regarding your experience at Novotel Ha Long Bay. We are glad to learn that you had an enjoyable stay with us. It is our pleasure to welcome you back very soon. Sincerely, The hotel management team
Răspuns 19 august 2018
Novotel Ha Long Bay Hotel
7,2
Foarte bun
Thu din Vietnam
Familie cu copii mici
Cameră standard cu paturi twin
Sejur 3 nopți în iulie 2018
Old furniture”
Working style is professional, food is delicious!however, the furniture is so old and inconvinient to use!will choose the new hotel for the next booking
Recenzat 14 iulie 2018
Dear Thu, It has been our pleasure to welcome you to Novotel Ha Long Bay and thank you for taking time to share your feedback with us. We are delighted to read your positive comments regarding our working style and our food. On the other hand, we are sorry that our furniture was not as your expectation. Hotel has been operated for almost 10 years and furniture maintenance is our first priority for our guests' comfort . Your constructive comment is well noted for our hotel renovation in the near future. Many thanks again for your feedback and we hope to be of service to you again. Sincerely, The hotel management team
Răspuns 19 august 2018
Novotel Ha Long Bay Hotel
5,2
Phuong din Vietnam
Familie cu copii mici
Standard cu pat king-size
Sejur 4 nopți în iunie 2018
expensive for the services and facilities it provides”
Pros: decoration is quite nice, staff is quite friendly, has swimming pool for small kids as well Cons: noisy, bad sea view due to construction sites right in font of the hotel. Had to walk far to reach the beach. Cleanliness is not up to a 4-star-hotel standard. Double room is small compared to others of the same star-standard. Room curtain not wide enough to cover all the window, you will see lots of light at night, annoying for sleeping. Look ugly outside. Bad gym equipment Conclusion: expensive for the services and facilities it provides
Recenzat 05 iulie 2018
Dear Phuong, Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long and taking time to share your feedback here. We are sorry that your experience did not meet your expectation, please accept our sincerest apology. It is our pleasure to learn that our decoration and swimming pool delighted you and thank you very much for your appreciation to our staff's friendliness.. Regarding room cleanliness and curtain, we have instructed our Executive Housekeeper to rectify the problem. Rest assured that we will emphasize on training for the comfort of our future guest. We hope to have your kind understanding as the construction is grant in the area for tourism development. Thank you again for bringing these issues to our attention and therefore giving us opportunity to improve. We hope to have chance to better serve you in the future. Sincerely, The hotel management team
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Novotel Ha Long Bay Hotel
3,6
Alan din Vietnam
Familie cu copii mici
Superior cu pat twin
Sejur o noapte în iunie 2018
Acceptabil”
Staff is not helpful, service is bad.
Recenzat 10 iunie 2018
Dear Alan, Thank you for taking time share your feedback regarding your recent stay at Novotel Ha Long Bay. We are disappointed to learn that the service was not as your expectation. Please accept our sincerest apologies for the issues you have highlighted. At Novotel, we always strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. We thank you very much for bringing this issue to our attention and therefore giving us opportunity to improve. Please rest assured that we will do our best to continue our improvement in the future. Thank you again for your feedback and we hope to have chance to better serve you. Sincerely, The Hotel Management Team
Răspuns 14 iunie 2018
Novotel Ha Long Bay Hotel
7,2
Foarte bun
Tong din Vietnam
Cuplu
Standard cu pat king-size
Sejur o noapte în martie 2018
Overall satisfied”
+ Staffs are friendly. + Price is ok, while all Hotel in Halong Bay is very expensive to compare with other province in the same country + The room design and facilities are good, except only the air conditioner (it took like 45 or 60 mins to make the room cold down) as my room has sea view and it was sunny. + The location is not in the center of the city. It takes about 5,6 km to go to the center of the City. But Ha Long Bay City area is small, so 5,6km means far. Possibly i will come back next time.
Recenzat 06 mai 2018
5,6
CAM din Vietnam
Turist în scop de afaceri
Standard cu pat king-size
Sejur 3 nopți în aprilie 2018
Bad Behavior of Staff Manager ”
From April 8 to 11th 2018, I stayed with a delegation of Japanese business men and my translator. We rented a room for myself and my translator, including morning breakfast. But because I wanted to have my own privacy, I decided to rent my own room without morning breakfast. On the first morning, the hotel staff didn’t allow me to have breakfast, saying that my room didn’t include that privilege, to which I took time to explain my case and saying I have a double booking. On the 2nd morning, I was greeted by a manager that didn’t even take time to introduce himself to me…but started right away by attacking me verbally and finger-pointing me with these words : “If you raise your voice, I will walk away” , which stuns me , then he continued by saying “I don’t have time, don’t play this game with me” (and repeat those offensive words a few times). Dear hotel manager, as an person, your words express such lack of respect to your customers, but more so it shows how low regards you have
Recenzat 23 aprilie 2018
Dear Cam, We would like to thank you very much for choosing Novotel Ha Long Bay as your accommodation choice during your recent business trip to Ha Long. We are sorry that your experience is not as your expectation, please accept our sincerest apology. At Novotel, we always strive to bring the best service to every single customer. Therefore, your feedback is very important to us. We are extremely sorry for any inconvenience you were caused by miscommunication and misunderstanding regarding your bookings. We have requested additional training to prevent the incident from happening again. Rest assured that your feedback regarding behavior of staff manager has been taken very seriously and we definitely review to fix. Again, we appreciate you bringing these issues to our attention and therefore giving us opportunity to improve. If you give us a chance to earn back your trust, we will do our best to give you great hotel experience. Sincerely, The Novotel Ha Long Bay team
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Novotel Ha Long Bay Hotel
6,8
Bun
CHANG din Vietnam
Turist în scop de afaceri
Standard cu pat king-size
Sejur o noapte în aprilie 2018
Smelly”
My room was Non Smoking room but it had smoking smell,, View is not good too because current building construction.. I don't want to come back this hotel.
Recenzat 13 aprilie 2018
Dear Chang, Thank you for choosing to stay with us and taking time to share your feedback here. We are sorry sorry for any inconvenience caused to you due to the smoking smell. We have instructed our Housekeeping Manager to rectify the smoking smell if there were smokers on non-smoking floor. Rest assured that we will emphasize on room assignment by asking guest preference on smoking or non-smoking to prevent the re-occurrence of such incident. It is much appreciated if we could have your kind understanding on the construction as it is granted in the area for tourism development. We thank you very much for sharing your feedback and these do not in any way reflect the usual service level of Novotel Ha Long Bay and we truly hope you will give us another chance to be service of you again soon. Sincerely, The Hotel Management Team
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Novotel Ha Long Bay Hotel
10,0
Excepțional
Katherine din Kuweit
Cuplu
Standard cu pat king-size
Sejur 2 nopți în aprilie 2018
We loved the service at this hotel. We had a beautiful room that had a lovely view.”
The hotel itself, staff and location was good. The drawback was the construction that was happening across the street. Developing a gigantic water park across the street was not a good decision by the community of Ha Long Bay. The Novatel is in the middle of this development. Everything else that the hotel had to offer was great. We would stay there again.
Recenzat 08 aprilie 2018
Dear Katherine, We thank you very much for choosing to stay with us and taking time to share your feedback here. It is great to learn that our service, staff delighted you. Besides that, we are sorry for any inconvenience caused to you by the construction. Your kind understanding that Novotel is in the middle of development is much appreciated. It would be a pleasure to welcome you back and be of service to you again soon. Sincerely and wish you safe travels, The Hotel Management Team
Răspuns 08 iunie 2018
Novotel Ha Long Bay Hotel
8,0
Fantastic
Carol din Australia
Cuplu
Standard cu pat king-size
Sejur o noapte în martie 2018
Beds were too hard”
Great value. Happy with everything except for the bed. It was the hardest bed I have ever slept on in such a nice hotel.
Recenzat 03 aprilie 2018
Dear Carol, We are all very delighted to read your positive feedback regarding our recent stay at our hotel. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides that we truly regret to learn that our bed did not meet your expectation. We will review with our Housekeeping Manager to continue our improvement. Thank you again for your feedback and we look forward to being of service to you again soon. Sincerely, The Hotel Management Team
Răspuns 09 iunie 2018
Novotel Ha Long Bay Hotel
6,8
Bun
Phillips din Australia
Turist solitar
Standard cu pat king-size
Sejur 2 nopți în martie 2018
Bun”
Hotel ok. Way to much construction going on in ga long and open window and overlookibg pool doesnt allow u to enjoy pool or views.
Recenzat 01 aprilie 2018
Dear Phillips, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here. We are sorry for any inconvenience caused to you by the ongoing construction. We hope to have your kind understanding that the construction is granted for future tourism development in Ha Long. Thank you again for sharing your feedback and we look forward to welcoming you back soon to see the change of Ha Long. Sincerely, The hotel management team
Răspuns 09 iunie 2018
Novotel Ha Long Bay Hotel
8,8
Fantastic
Javed din Regatul Unit
Cuplu
Standard cu pat king-size
Sejur o noapte în martie 2018
Fantastic”
Excellent hotel and a very comfortable stay. We were only there for one night after touring Halong Bay and had a pleasant stay. The hotel was very good value for money. There is extensive construction works being undertaken in the sourounding areas which unfortunately ruined what otherwise would have been a phenomenal view of the bay and pool. Excellent breakfast and staff.
Recenzat 31 martie 2018
Dear Javed, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Besides that we apologize for any inconvenience caused by construction works as it is granted in the area for tourism development. We hope to have your kind understanding on this. Once again, thank you for your positive comments and we look forward to another opportunity to host you at our property. Best regards, The Hotel Management Team
Răspuns 09 iunie 2018
Novotel Ha Long Bay Hotel
8,4
Fantastic
Hong din Vietnam
Cuplu
Standard cu pat king-size
Sejur o noapte în martie 2018
Great locaation. Nice Staff”
Very good breakfast. Accor plus card will bring you more benefit.
Recenzat 21 martie 2018
Dear Hong, Thank you for taking the time to share your feedback regarding your stay with us. We are delighted to know that you enjoyed our breakfast and Accor plus benefit. We strive to provide exceptional service, indeed your feedback is your exceedingly important to us. Rest assured that we will certainly share your generous words of praise with our colleagues who will be very motivated. We are looking forward to being at your service again on your next journey soon. Sincerely, The Hotel Management Team
Răspuns 09 iunie 2018
Novotel Ha Long Bay Hotel
10,0
Excepțional
Stefan din Suedia
Cuplu
Standard cu pat king-size
Sejur 2 nopți în martie 2017
Excepțional”
Fantastic hotel with an incredible view over the bay , we will be back...
Recenzat 14 februarie 2018
Dear Stefan, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Răspuns 19 februarie 2018
Novotel Ha Long Bay Hotel
6,0
Lien din Vietnam
Turist în scop de afaceri
Standard cu pat king-size
Sejur o noapte în iunie 2017
Good hotel ”
Good hotel but high price
Recenzat 14 decembrie 2017
Dear Ms. Lien, Thank you for choosing our hotel as your accommodation choice during your recent visit to Ha Long. We regret that price was not your impression and offer our apologies. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. Many thanks again for your feedback and we hope to have chance to welcome you back soon. Sincerely, The Novotel Ha Long Bay team
Răspuns 03 ianuarie 2018
Novotel Ha Long Bay Hotel
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