Novotel Samui Resort Chaweng Beach Kandaburi

abbiamo soggiornato presso il Novotel Samui Resort la scorsa settimana, la struttura è bella, le stanze sono comode e spaziose, le piscine sono grandi e ben tenute. i bar sono belli e il servizio è buono, il cibo è davvero buono ma i prezzi del bar sono alti rispetto alla media della zona quindi consiglio di non fermarsi a cena presso la struttura perché in centro ci sono dei ristoranti( esempio il Prego) che fanno del cibo buonissimo e con prezzi più contenuti. la spiaggia dell'hotel è stretta ma bella e il mare è ovviamente bellissimo.

Posizione ottima camera grande, unica pecca e se si soggiorna al lato collina e un po lunga da arrivare al mare . Colazione discreta .. Pulizia nel complesso buona .. Personale cordiale .

Io e la mia fidanzata abbiamo soggiornato al Kandaburi per 9 notti,dal 30/08/2014 al 8/09/2014; la prima cosa che ci ha colpito è la bellezza dell'hotel e la sua posizione,che lo vede affacciarsi su uno dei tratti di mare più belli di Chaweng.L'hotel e' curato nei minimi dettagli ed è caratterizzato da fiori e piante nell'80% della struttura.Abbiamo soggiornato nella zona ''collina'' e la nostra stanza di 52 mq era sensazionale,con piscina privata e tutti i comfort;avevamo un trattamento di colazione inclusa e ogni mattina ci aspettava una Super colazione che accontenta davvero tutti i palati.La pulizia delle camere e' puntale e sempre perfetta,cambio lenzuola e asciugamani(anche quelli da piscina) tutti i giorni.Consiglio vivamente questa struttura a chi cerca il lusso e la comodità senza spendere troppo.Con l'affitto di uno scooter si raggiunge il centro di Chaweng in 3 minuti e la sera c'e'il parcheggio apposito per lo scooter in hotel.Un grazie allo staff e a questa splendida isola.

Esperienza al di sotto delle aspettative, spiaggia piccola e molto affollata, cibi e bevande care, stanza molto lontana da punto colazione, internet a pagamento

Bellissimo il soggiorno presso il Kandaburi, bella la posizione fuori dal caos del centro, ma raggiungibili in solo 6-7 min a piedi, o con il motorino. Unico lato negativo, come più di una volta mi è capitato, sono i soliti viaggiatori asiatici casinisti e maleducati che hanno imparato a viaggiare da pochi anni e si comportano come dei ragazzini (con troppi soldi in tasca). Per fortuna il personale gentilissimo della struttura ha risolto il problema in pochissimo tempo e nel migliore dei modi, un grazie va soprattutto a loro !!!

Good size rooms very close to beach

A good hotel, very clean and fresh, private beach right next to the pool. Rooms were very clean and I was surprised with a up grade to the honeymoon suite as my booked room was not available. This was a great gesture on Managements part.

This resort is nice... very big, 2 sites; one by the beach and one by the hills. The beach side is nicer as it oversees a beautiful strip of Chaweng Beach with gorgeous white sand. The beach provides access to many bars and restaurants. The hotel also has 2 awesome pools. The hotel restaurant is nice, but does not have too much variety. Breakfast was okay, nothing special. Amenities were lacking in the room I was in; all that is provided is shampoo, conditioner, shower gel and soap. The bathroom was huge with a spa. The room was neat and spacious (although lacking any character), but cleanliness could be improved. It needed some dusting and I was also unfortunate enough to get a bed with bed bugs so I didn’t sleep in it for fear of being bitten. The front office and concierge staff were the best part of my stay as they were helpful and amazingly friendly. I’d recommend this place mostly for the service and pool/beach access.

Amazing hotel,. perfect to take your partner

I have mixed feelings about this hotel. Our room was spacious and very nice. The staff in reception is very kind and helpful. The water at the beach is warm and the sand is soft. You can walk out a little way and sit in the water and it is calm. The parts I didn't like are: you have to walk across the street if your room is located away from the reception and it is a very busy street. There is a person who stops traffic so you can get across. You have to go through reception to get to the beach; so it's a ways to get there. It was very noisy with Chinese people and their children practically yelling at each other when we were there. They allowed their children to run between tables at breakfast and around the pool where people are trying to relax. There was a high percentage of Chinese compared to other nationalities and it was not relaxing due to their loud behavior. The breakfast wasn't organized. Apparently, they were short staffed, but some of the staff was rude; I'm not sure if they were stressed, but they told people they didn't have certain items that were definitely available. After a couple of days of frustration, we approached the manager and finally the general manager, Domenic. He was very professional and listened carefully to our concerns. He explained that he had been there only nine months and that things had improved but still needed some work. He really tried hard to work with us to make things right. In the end we decided to go to Ko Phangan and he arranged for transportation to the ferry, and transportation when we returned since we had a flight to Bankok. The staff helped us get our ferry tickets and were extremely helpful. He also gave us credit for the days we chose not to stay at the hotel. I believe he will make this a great hotel if he gets more time to secure a reliable staffing.

The room is spacious. Even the bathroom can be easily be another hotel room. I love everything about this hotel. I had such a lovely stay. Will definitely come back here again.

Near the rooms a swamp filled with mosquitoes and frogs the room has the worst floorplan ever i took the family room . when entering the room you enter into to bathroom . to exit the room you must go throught the bathroom . the hotels locationc sucks. the hotel is very old . ruins the name of novetel worldwide not even 2 stars the only thing thats ok is the pool. even the beach is with sewer water

Very nice resort, with beautiful garden. Nice big pool, sea looks really beautiful but is not deep. I Get a free upgrade to a room close to the pool, rooms are very spacious. The hillside rooms are a little far and you have to cross a busy road. Airconditioning in the room was working very bad, get an other room but also in this room the temperature stayed very high at night. Last few days the room was smelling like sewage, also outside the room. After complaining at reception, they light some candle. That solved the smell but not the problem. Breakfast is nice but, the same everyday. Food and drinks are over priced. Will I stay again? For sure , but only with some good air-conditioned rooms.

It should be better since we chosen the hotel in a standard of Accor group but i don't know in which system they use for screening their customers. We are 2 ladies and they have add us to the room which is very far away to the back side of the hotel. And since the building have many level with at least 4 elevator with different kind of floor. First arrived they took us to the room by the 3rd elevator which we have to go up to 4 floor then take Tehran half floor by stair. But when we have to come back to the room by ourself we took the 1st elevator and the top floor we can press is 4 floor but we came off seem to be in a different floor of our room then we walk up by stair for 2 more floor. Basically it is too complicate and to far for the woman walking back to the room. Especially if it at the night. Then at the beach side there is not enough towel and no refill. We have been waiting until we finished and i end up by sharing the towel with my friend. The staff at the check in didn't inform us for any of hotel information, we have to ask from one of the expat staff for the breakfast place and he was informed us we can have breakfast at both side. But when we arrive on the beach side for breakfast the other expat staff told us this side is reserve for the customers that stay on this side. This is quite impolite for my opinion to reply to your customer in this kind of way. So we have told her that one of the staff told us to come here or should we walk back, and at the end she allow us to have the breakfast there. There is many way to handle this situation, you should check with your front desk first if they have inform to all the customers or not. However the other day we stay on the other side but overall the breakfast here is not a Novotel standard at all. Asian side boil rice not hot not even warm. Breakfast station dirty, not clean, not fill up the food. even fried is very bad, i wish i can show you how is look. Fried rice same color as stream rice. 2 kind of fri

Room is very old designed. It stated ocean view but there is NO VIEW at all. The hotel was divided and parted by a road to hill side and beach side. Guests that staying uphill would have to walked across the road to the main restaurant for breakfast or a swim. Its so called private beach is pathetic- a small, narrow stretch and dirty.

This hotel is well positioned on Chaweng Beach. The best feature is the swimming pool area. It's right next to the beach and dining area. Really lovely pool set up. The beach in front of hotel is very narrow and not accessible at high tide. The room is spacious and comfortable although a bit dark. However the staff do not provide good service. There doesn't seem to be much management supervision either. Breakfast could be improved. We enjoyed our stay there but could be better.

No no

We were very happy when we arrived to the hotel, very tired. So the bed was the perfect thing waiting for us. Super comfortable hard bed. Very spacious room and bathroom. The room was clean but the bathroom (shower and tub) were both dirty, that was a bit disappointing. We had the breakfast included and it was a good buffet but nothing amazing, all 3 days we ate there it was always the same thing... the pool was fantastic, we really enjoyed it with our son. Also on the street of the hotel (specially to the right of lobby entrance, same side of street) there is a great Thai food restaurant for lunch and dinner. Overall we had a great experience at the hotel, very comfortable and clean. Do recommend it!

Good breakfast, nice pool by the beach. The pool at the hill looks old and also the restaurants.