Hotel bello,lontano dall'aeroporto.Molto caro”

Hotel enorme,diviso in due categorie: normal e premium! I normal hanno camere carine,vista giardino,colazione abbondante ma con servizio scarso! La struttura premium ha una struttura ricettiva con camere sux lusso e con un 'area riservata x la colazione!Hotel molto caro!Quando abbiamo prenotato credevo che la visita agli irango tango fosse inclusa invece la paghi! Interessante il servizio acqia fredda in zona piscina/spiaggia

Bella vacanza per famiglie con figli”

Ottimo

No.1 hotel in Kinabalu”

I went to 3 places of hotel with my 2kids. First is Rasaria, second is Tanjungaru, third is Marriot. In my experiences, except far location from Airport. Rasaria is super no.1 than others in Kinabalu.

Excellent resort to have a rejuvenation holiday”

this is my most favorite resort with high quality of environment, beach, facility, staff hospitality, food in every restaurant, room, swimming pool and services. this is a hotel with all-round fanatics performance. Definitely it's an excellent resort if you don't mind traveling around 40 mins from the airport to there by taxi (Grab would be cheaper).

good”

good

Excepțional”

Perfect for family holiday.

Nice place to rest”

Shangri-La's Rasa Ria Resort is far from downtown, however it's quite and not that crowded and they run a free shuttle bus to downtown. The crew are very kindly but the room condition isn't perfect. They gave us a wrong room and there aren't slippers and clean bathrobes. I had to ask them both. There is beautiful beach, so I spent a great time there to see sunset and the breakfast is delicious. I ate dinner buffet too. The crew in the restaurant are great workers ; everyone so nice, very kind and great smile. The guards in the beach at the resort help me out, too. Thank you so much. The swimming pool is not that big, but nice.

Beautiful Borneo Experience”

We traveled as a family of 5 (2 grown ups, 3 kids - 8, 7 & almost 4) and had a wonderful vacation at the Rasa Ria Resort. From a seamless pick up & transfer at the airport (at 615 am!), to a great hotel welcome, a great buffet breakfast and a room ready way earlier than expected... it started well and continued in the same manner. Service is unobtrusive and superb. Staff are helpful & friendly. The swimming pool has lots of safe areas for the smaller swimmer in our group - and lots of fun for all with the water slide & pool games. Kids Club kept them happily entertained at times (though we couldn't leave our littlest there unattended - needed to be 5 for that) - but good crafts, treasure hunts, tie dye tshirt making and a cool place to chill out for a while. The beach is huge, with soft (hot!) sand... and the sea refreshing - but the jellyfish were out in force while we were there, so swimming in it was limited. Good food options, great sundowners & great trip options. Top stay!

Excellent Resort for Family with Young Children”

It is one of the best resorts I have been. Though it is far from downtown, but the excellent private beach could totally pay off for the location. Good for traveling with kids as they have various activities and facilities for children at different ages.

Excepțional”

Shangri-La always has the nicest resorts. The property had more than enough amenities and we didn't feel the need to go out. We stayed for 4D3N. The unit was spacious and comfortable. We appreciate the effort to lessen waste by providing complimentary water in glass bottles. My toddler immensely enjoyed the pools especially the slide. We're just sad that we weren't able to enjoy the sea because the waves were huge. Breakfast buffet was great. Special mention to the teppanyaki restaurant which serves the best food in the resort!

Good facilities and service”

The service and facilities were excellent, especially the kids' club which is open from 8am! The beach was very pretty and so is the pool which had a child friendly stretch which is slopping and anti-slip! Only downside is its distance from the airport and town which requires a taxi ride of about 40 to 50 minutes.

I will come back for sure !”

Everything was great from the moment we arrived at the resort. The staff are all very attentive to our needs, friendly ... a lot of options in terms of activities, facilities are great. and we love our room :)

Nice resort, good pool. Be careful of what you're paying for”

On check in I was told we'd need to pay for breakfast for our children - despite it showing as included for 2 adults and 2 children in my Agoda voucher. I had to provide the voucher twice, and was told they'd decided not to charge us. The resort is nice. But the service is very slow - even at the ice-cream stand it can take 20 mins to get served an ice-cream (with no queue). The restaurants are varied and offer great food (especially the Japanese) but is VERY expensive for what you get. We had an ocean view room and it was very nice - great views of the sunset, and spacious enough. Beds were very comfortable. Great that the bottles of water are free - but a bit of a hassle to have to ring every time we want more (vs them being automatically replaced with the daily room clean). Breakfast had a great range of food, but fruit and popular items regularly ran out, so it would take queuing or multiple visits to get what we wanted. Overall I'd still recommend it, despite the cost.

Disappointed ”

Agoda advise the ocean wing room I book should have DVD player, but hotel advise they didn’t provide DVD player already over a year. Finally we show the proof and have support from local guide, they give us back one day after. Also, when we check in, there are over 50 flying ants inside the room. Plus, when do cleaning, never wash the glass which being used. And one of our room even not provide the tooth brushing glass for using. Extremely disappointed if it is Shangri-La hotel! And also wonder why Agoda declare the DVD player but hotel advise have no provide. Is it misleading info provide by Agoda?

Very nice stay”

We really enjoyed our stay.. Clean room.. Nice pool with slides.. My daughter enjoyed it although there times that it won't slide smoothly.. The beach was huge.. We didn't had the chance to swim because we spotted one big jellyfish.. Breakfast was good lots of choices.. Staff were very nice and friendly especially Isaac from the restaurant near the pool.. He knows our name.. We checked out at 12noon but we still get to enjoy the facilities especially the pool. They were very accomodating, they allowed us to have our shower at the golf area (bec we already checked out), and they drove us back and forth with their shuttle bus.. Check in was very fast considering that we arrived 230AM. Checking in was made inside the room.. Very fast..

holiday trip”

the view very nice

Good”

Good

Good”

Good

Amazing”

Amazing staff and definitely awesome sunset view. Great place to just unwind and be pampered.

far from town - which is good”

This hotel is miles away from the main town. Expect to be in a taxi for an hour if you want to visit markets or get to ferry piers. That's no bad thing though. Pros: Ocean Wing is quieter and has free drinks 5-6pm; excellent wine Snorkelling excursion is brilliant and done through DownBelow who are superb. Very clean beach and clean sea water. Jungle sunrise breakfast is wonderful A LOT of exotic wildlife All staff are friendly and speak excellent English Cons: arrive at breakfast after 9am and expect to queue. Housekeeping is generally excellent but they need reminding of some things which gets annoying e.g. restock minibar TV quality and channel range very poor Worth the price if you want some peace and don't need to go into town.