Terrible Service, Hidden Fees, Deceptive Clerks”

I never write reviews but after my stay in this hotel, I have made an exception. The hotel is a 5 star but believe me, the service ethics, is by far very disappointing. They make you pay upfront for the room service but that is still ok. The food we ordered was terribly salty. In order to access the parking lot, you need to always keep a small plastic token and have to check-in at the reception every time you need to use your car. How impractical. Unfortunately, we lost the token on our last day. After letting the reception know about this, she wrote a note for us and asked us to take us to the parking clerk (we thought that everything would be fine) - BIG SURPRISE! as we went out driving the car, the hotel parking clerk asks us to pay for the token. What a petty and awful way to deal with customers. We would have paid at the reception desk, but they deceived us and the front desk clerk did not tell us until upfront! BELIEVE ME, YOU SHOULD STAY AWAY FROM THIS HOTEL. NEVER AGAIN!

Fantastic”

I was on the 21st floor so I expected a good view. Instead my room looked across to another building so it made the room dark. The bed was a little hard but the pillows were good. Loved the big bathroom facilities.

Very good”

I think the hotel is great

Location and shopping area”

Good location near Sogo shopping center and surround with shops

Comfortable and convenient hotel”

The best is the connected mall on rainy days. However, no security/access control to guest room floor. Anyone can use the guest lift without security room card which would only be used after 10pm.

Foarte bun”

Booked a room for 5 (a group of friends) with 2 double bed and 1 single bed. The room is bigger than expected which we can open all of our luggages in the room and it is still spacious. There is 1 bath-tub and 1 shower area, and the toilet also has separate door, so the bathroom is very spacious. Breakfast is included which has a wide range of food variety. Only stayed 1 night and didnt have time to walk around the shopping floor.

Nice hotel in good location”

Big comfortable room. Bathroom is big but the bathtub is dated with stains / peeling paint. Worth trying teppanyaki at the jap restaurant in the hotel - superb quality with reasonable price. Buffet breakfast spread is good but no change in menu during our 4-day stay. Front desk is very helpful. Overall an enjoyable stay. Will return when visiting Taichung.

Fantastic”

Comfortable hotel, spacious room and bathroom, but bathtub slightly aged with stains. Buffet breakfast spread was good, but it's the same everyday during our 4-day stay. Lunch at Teppanyaki restaurant in the hotel was superb - a must try. Central location, opposite Sogo. Will stay again when visiting Taichung.

Best hotel best service best facilitied”

We have been moving to different counties and different hotels the past few days. After a bad stay in Sun Moon Lake, its such a nice change and pleasure to stay in luxurious Spendor Hotel. The service is fantastic. We definitely will be going back to Splendid.

Excellent Hotel”

This hotel is worthy of its 5 star status. The dinner and Breakfast buffet have a wide variety of choices, and taste good. The head chef was present during breakfast to greet guests and introduce his famous dishes.The bed is comfortable. I appreciate the strong shower. My daughter love the edge to edge glass window with bird eye view of surrounding buildings. Service from staff is of world-class standards. We will certainly return on our future trip to Taichung.

Luxurious Hotel with affordable price”

The interior design is luxurious, totally feels like a palace, love the colour matching done by the designer. The staff were really polite and friendly. The room was awesome. Felt great soaking in the bathtub. Welcome fruits were available. Along with the pineapple tart which tasted delicious. Not much of a nice view out from the window but couldn't care less about it. Since the bed which gave me a good night's sleep was the main focus of attention. :) Would love to visit again~ ^_^

Great, value for $$”

Travelled with young children should choose this business hotel. Total bill ending the same as some lower range hotels that imposed a surcharge. The room size and breakfast spread was good except the in house deco and maintenance should be upgraded. Good choice still..

Good Sized Rooms”

Took the High Speed Rail from Taoyuan to Taichung then took a bus to the Hotel. Bus fare was only 25NTD but took quite a while to reach the hotel, 40 minutes. There's a mall below the hotel, try the food in the basement floors. SOGO is across the hotel, good place for some shopping. Also the food is on the top floors, worth a try. The breakfast was good. Save 30-45 minutes for breakfast.

Good location ”

in general, the staff performance is good and excellent location with walk distance to museum, bookstores, and plenty foreign restaurants nearby while there's a shopping mall just down stairs in the same building.

Great hotel. Great location. ”

Our stay was very nice and relaxing. The room came with breakfast. The breakfast selection is very good. Much better than the breakfast at Hotel One. Our room was spacious with separate shower and tub. The bed was a little hard. But I don't like very soft beds anyway. My only two problems were that the pillows were very soft and that our room's view was blocked by a big building. Re pillow softness, I didn't think of asking for a harder pillow, but next time I will. I'll definitely stay there again.

Quite a pleasant stay - but slight inconvenience”

Overall - I'm quite happy with it and feel that the hotel comes with decent facility, attentive, friendly staffs with a reasonable price range. However, slight inconvenience as my toilet has some flushing problem in day 2 :-(

A very good hotel in Taichung with good location”

We booked two rooms and they can arrange a connect room for us. We feel very good service from the reception and house keeping. The breakfast buffet is also good quality and many choice of foods. We are sure to select this hotel again in future.

good , nice service with lower price in 5 star”

Hotel room is big and clean. The staff is nice. Bell boys helped us to get off from our car each time. They co-operated with my driver even they helped us to take our luaggage from my car. We booked two rooms (4 people room and 2 people room) and request to take 3 baby beds in total via booking from agoda.com (remark in the booking). I also send a email to remind hotel 5 days before I check in but did not get any reply. Staff felt apologies and help us to make an extra bed in my 4 people room. Even staff gave us 2 boxes of pineapple pie for their apology. They breakfast buffet is nice and good. The food is rate to 5 stars.

Good service! ”

The hotel is well-located. Sogo and Eslite is just beside the hotel, therefore, shopping will be easy. More, there is a art center within 5 mins walk. The morning buffet is above-average. Taste good plus good variety of food. The room is clean and large with light refreshments prepared. Just one cons, the exchange rate of the hotel is extremely poor. However, there are several banks within walking distance, so, no worries if you ran out of cash. Overall, me and my friends were satisfied with this stay.

Great value for money, well located”

I have stayed in this hotel during Christmas Eve. I was quite surprised to see that the hotel arranged some kids to perform Christmas carols in the lobby area, it was so sweet. Rooms are comfortable and big. The hotel prepared some light refreshments. More, the front desk staffs were very friendly, patiently answering all our enquiries (e.g. how to get to the sight seeing spots, what are the best food near the hotel etc.). Overall, I enjoyed my stay a lot.