Unlimited grilled king crab legs, foie gras, sashimi, etc. Beautiful views from spa/hot spring”

The best seafood buffet I have tried out in Japan: unlimited supply of a lot of high quality food: grilled big king crab legs , foie gras, sashimi, (real)crab meat porridge, and many more. The view from spa/hot spring is very beautiful. My son like playing bowling (they provide one free game for hotel guest). Breakfast is good as well. I should have stayed there more than 1 day.

Amazing hotel with amenities! ”

Staff was easy to communicate with at the front desk and at the dining place. The hotel gave us a free game per person for bowling but communication was a bit more difficult there. The aqua garden and the directions to it was a bit confusing too as we had to change on the 3F and then walk back down a set of long stairs to get to the pool.

Fantastic experience in an onsen resort!”

Very convenient that the hotel provide free pick up/drop off service every 15 minutes at Beppu Station. Spacious area & rooms. Different types of indoor & outdoor public hotspring with good views. Fantatics buffet dinner & breakfast. A great of varieties of souveniers to shop in the building too. Very nice experience!

Fantastic”

Easy to get to hotel using free shuttle bus provided. Free facilities include gender separated onsen, indoor swimming pool, outdoor onsen (with swim suits) and gym (till 9am only). Room is big with basic amenities. Staff are always polite, friendly and helpful.

There’s something for everyone in the family”

The onsen resort has all the facilities suitable for all ages. Onsen, onsen swimming pool, 3D show, water lighting show, Game Center, bowling alley etc. The dinner was great. Best hotel buffet dinner I had with a wide range of food at good quality. I wished I had a bigger stomach. 😅

Great onsen resort”

We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.

Good experience except for the Italian restaurant ”

The Japanese style room was clean, spacious and well-appointed, the toilet looked old because of the cool white fluorescent lighting, but otherwise we had good experiences with the onsens and aqua garden. Good place for families with arcade, aqua garden and wave pool to keep the kids occupied. Both buffet restaurants had a good selection of food, in particular the Caeda Palace, however these 2 restaurants do not open for lunch, so dining options for lunch are limited. We tried the Italian restaurant, food was alright, but we were made to wait outside even though there were empty tables. The waitress kept ushering us out of the restaurant to the back entrance, gave us the menu and asked us to place our orders first before we could sit down at a table and make ourselves comfortable. She said she needed to prepare the table, but this should be done before guests arrive, not after. It felt like an odd practice and runs contrary to what most restaurants do.

recommend”

if i hv to pick one or two things to critique, the bathroom n toilet in rooms are too old, which i believe were not replaced together during removation. another thing is the reception staff of the buffet restaurant, the men were rude and impolite to chinese looking tourists. very obvious.

ALL YOU HAVE”

The hotel full of facilities of entertainment and food and beverage. Location of hotel to other hotsot is very near.

wonderful experience”

I had a good time when had my stay with this hotel, nice services, facilities and delicious dinners and breakfast buffets.

good”

good

Excepțional”

good

Variety facilities ”

Great stay together with teenager where you can have onsen session together accompany your kids doing other activities.

Yes for family travel”

if I travel with family (especially with kids) I will stay here again. It is definitely kid-friendly. Buffet options - nothing to complaint , quality was higher than I had expected for buffet . cooking stations were mastered by delicated chef. Amazing view which is unbeatable yet it was just too noisy to enjoy the quiet onsen time. It has separated into 2 parts - 1st part all-genders pool( aqua city) which I did expect to be in festive atmosphere. more like a pool area , prepare swimwear , allow fotos. 2nd part- gender-restricted onsen (little bit better but not as quiet as any other onsen I had been to). I am sorry but don’t mean to offense, during my time (Thursday night) it was packed with Korean family , kids just need extra effort to control. Of course myself is Chinese as well, I am not sure if it can get noisy too if it is packed with Chinese family. Juz in my case according to my observation , 79%Korean, 10% Japanese,10% Chinese , 1% western

Old Style Japanese Hotel but value for money”

Very old style and local hotel, excellent buffet dinner and breakfast, room is big but very old style (80s/90s), you will expect to see a lot of tourist from Korea, view is great, location is excellent for us as we drive, overall the hotel is clean and value for money.

Great Facilities”

I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.

Bravo”

Big room, many facilities, Very good sea view in outside hot springs and swimming pool, many facilities so can stay for a whole day, rich dinner and breakfast buffet. Excellent experience for us, and we will come back soon.

A really huge, nice and wonderful hotel”

The hotel with good transportation service the bus stop is just 2 minutes walk near from the JR station. The hotel have 3 days lace for hot spring with good quality. The buffet dinner and breakfast were good. We enjoyed the shows provided. Many things and games to play in the hotel with good directions and instructions. The view is really great too to see the sea view! Good for couples, children, family, and also the seniors!

suginoi”

The hotel provide onsen with swimsuite area and traditional onsen (nude) area. They also provide quick dry machine for swimsuite in dressing room. Onsens were good. Staff were active, polite and helpful. Dinner and breakfast buffet were ok. Our rooms were clean.

Great Location and a must see”

Loved it... food was great and was given an upgrade of free dinners / buffet for three nights of our stay ... no other westerners there so was an experience I wouldn't of missed with all the Japanese families.. The spas are wonderful and as reported before ... YOU must try the dinner buffet ,,, Ok - is in excess but a must do .. Loved it