Unexpected upgrade”

I was really happy to check in and be told that I was being upgraded to a suite room. It was gorgeous. Huge! Hotel is very nice, clean room, very friendly staff. The only disappointment was that the fitness facility was an extra charge of 2100 yen! That's a bit crazy at a hotel that charges over $200 per night. Oh well. I would still likely book there again.

Strategic place for traveling in Yokohama”

Stay in Luxury Executive King on 23th floor. Room is nice and spacious. Bathroom is nice and spacious too. Shower and bathtub are separated but in the same area like Japanese bathroom that shower is next to bathtub. Make it feel roomy. Bed and pillows are very comfortable. Location is excellent. Once getting out of elevator on B1 floor, you walk out to the underground immediately. Only drawback is that gym and pool usage is not included in room rate. Extra charge of over 2000 yen for pool and around 7-800 yen for gym per usage. Never found in other hotels.

most convenient hotel in Yokohama”

But we can feel the changes on service of this hotel not as good as before....price going very higher than before...this is not good to customer...then it might lead that to me to hv concern to further recommend it to other people...

Yokohama Bay Sheraton”

This was a two-night stay intended to visit Yokohama. It was an enjoyable stay from check-in when I was greeted by Mr Fukamori at the front desk. Was told that I had to wait a little while while the room was being cleared. Ms Yamada also at front desk was the one who finally checked me in.Very efficient with a great smile. The room was spacious and comfortable. it was a good location near the Yokohama station as well as great shopping. The breakfast buffet was good, however I wish there was more variety on the second day. The food was exactly the same. I want to commend the chef at the egg station who made me two very super sunnyside eggs each day. They were perfection! fast and yummy!

Supreme location”

Direct access to train station with escalators. It's very important for parents taking small kids and luggage Special thanks to the friendly concierge staff who answered many of our questions and gave us great recommendations for dinner.

Superb location with a touch of class”

Check is was super smooth at the 26th floor (Club roooms, club floors). The room as a little smaller than I remember, but it's Japan, so it was fine. Staff were just excellent from arrival to departure. The little lounge area on 26 is nice and quiet, always has some snacks or beverages available, and is just a nice place to unwind in a comfy chair overlooking the city. The bed was just awesome! Being connected to Yokohama station is a HUGE plus, don't even have to battle the weather to get to the trains. If you're heading to Yokohama for a few days, spoil yourself a little and crash at the Sheraton. I highly recommend getting a club room, worth it for the additional perks, and the peace and quiet.

Good hotel”

I like the location of this hotel. It is just next to the train station and the mall. There are many restaurants nearby. The room which we book is quite large. The bed is comfortable. The breakfast is not bad. It has many choices and taste good. The internet is quite slow though. It can work fine for small files but be prepared for long time to send out huge files.

Nice hotel ”

location wise, this hotel is perfect. It is next to the train station and next to the shopping areas. There are many places to eat nearby. The room is large, and clean. The internet is quite slow though. It works fine for small files but when you get to large files, it takes forever.

luxury hotel with lovely room”

I enjoyed my stay in this hotel. The room was spacious and great location near train station. The basement consists of various shops and restaurants at the basement of the hotel. Centrally located in the city. This hotel is next to Yokohama train station and YCat Station with just a couple minute walk. The hotel staff are very helpful and they can speak good english.

Yokohama Sheraton is the best!”

The rooms are great, the location is the best. The staff is is great, especially Yamata san she help us us recover our lost mobile WiFi from JR east. All the staff gives their best efforts to help you. Location wise, there is a bank in the hotel and a shopping center attached to it. Yokohama is the best city in Japan!

Comfort rooms and great location”

Planned a short 2days 1 nite trip for Yokohama . Op for 1 double bed room for my family of 4. 2 adults and 2 toddler . Room was spacious,clean and comfortable . Location cannot be any better. 3mins walk to Yokohama station. Right next to Takashimaya . Will stay at same hotel again for my next visit

Nice location, great view ”

It was fine- the room was well-appointed and spotlessly clean. The service was par excellence, the staff helped us even though we do not speak Japanese. My only complaint was about the price of a cup of coffee in the lobby area. We spent almost $30 equivalent for two cups. That's excessive, even for a Sheraton.

GOOD LOCATION, BRAND HOTEL”

NICE AND HELPFUL STAFF, CLEAN HOTEL, COMFORT BED, NICE OUTSIDE VIEW WHICH CAN SEE YOKOHAMA. GOOD LOCATION WHICH IS CONNECTED TO YOKOHAMA STATION, JUSS A FEW MINUTES WALK TO THE STATION! AND SO MANY SHOPS AND RESTAURANTS NEARBY. IT IS VERY CONVENIENT!

2nd time stayed here, great as usual”

This was the second time I stayed in this hotel. The location was wonderful, just opposite to Yokohama station. As usual, the service was great. Very courteous and patient staff. Room was bit larger than those in Tokyo. When I go to Tokyo again, I would choose this hotel for the 3rd time.

Wonderful location”

I usually stay in Yokohama hotels when I go to Tokyo. With the same price, hotel rooms and services in Yokohama are much better than in Tokyo. This time, I tried Yokohama Bay Sheraton Hotel. Its location is wonderful. Just 2 minutes’ walk from Yokohama station – connected via footbridge and subway. Sogo and other shopping malls nearby. The room is large enough – ample space for me to open my baggage freely – and with open outside views. Furniture and accessories are in great condition. Staff are very very polite. When the cleaners saw me walking in corridors, they stopped their tidying work and greeted me politely. Of course, they cleaned the room very tidy. Whilst Tokyo is now too crowded, I highly recommend this hotel which is just 30 minutes’ train time to Tokyo.

Excellent location”

Great location to stay in Yokohama. 5mins walk from Yokohama station. Very clean and big rooms compared to equivalents in downtown Tokyo. Check in time was a little late at 3pm, however the myriad of nearby food and shopping options can keep you occupied while you're there early.

nice location”

The location closed to Yokohama station is the one of the best things. Wherever you want to go, you can choose any direction and eaxy access. Also the room is nice when you compare with the room of other hotel.

Convenient, clean, great value”

I chose this location because of the convenience of it being connected to the train station. Yokohama station is a major one so it was easy for us to get wherever we wanted to go, but not so big that it's difficult to navigate. We took the YCAT from Haneda to the station and walked to the hotel. Getting to the Shin-Yokohama station was fast and easy for travel on the shinkansen. Tokyo is close by and Yokohama has lots to do also. Getting to Narita airport at the end of our trip was a breeze using the Narita Express. The hotel itself is beautiful and the staff was friendly. I would stay there again and recommend it to others :)

Great Stay”

The stay was great. It is so close to Yokohama Station and we walked for 15 minutes and found nightlife and so much shopping. There are nice restaurants in the hotel or lots nearby. It was a fun overnight trip and we would stay again. As always, nice hotels in Japan are expensive but we booked it at the last minute with no problems.

Very enjoyable - Great place to start my vacation”

My stay was enjoyable. My only issue is the lack of FREE wifi in the rooms and no free access to Fitness Center.. At this price both should be included FREE of charge but that is typical for Japan. Sheraton is a large luxury chain and should no this by now, i'm sure they can afford to offer FREE wifi,, saying it is 2014