Robertson Premier Suites by Subhome
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 Robertson Premier Suites by Subhome
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7.8
Very good
3.1% this month
/10
(1482 reviews)See what guests said
See map
8.3
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Jalan Sayur Food Street190 m
  • LRT Train Station - Plaza Rakyat210 m
  • Tung Shin Hospital210 m
  • STA Travel250 m
  • Puduraya Bus Station Left Luggage Office410 m
  • Hang Tuah Monorail Station410 m
  • Puduraya Bus Terminal420 m
  • Stadium Bola Keranjang420 m
  • Kortumalai Sri Ganesar Temple460 m
  • Old Asia460 m
  • Newly built in 2018
    Free Wi-Fi

    Robertson Premier Suites by Subhome

    Jalan Robertson, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
    "Wonderful location, great staff, the room was huge, more importantly it is clean."
    Ian - January 7, 2019
    Very good facilities on premise
    7.7 facilities on premise
    Very good cleanliness
    7.6 rating for cleanliness
    • 190 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 147 times | 20 travelers are looking at this property right now

    Property ranking|Compared to 13,731 Kuala Lumpur properties
    See all rankings
    Review score - United States
    7.3/10
    Value for money score
    8.2/10
    Location score
    8.3/10
    Cleanliness score
    7.6/10
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Value for money8.2
    Distance to city center0.1 km
    Location rating8.3
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport16.8 km

    Rooms available at Robertson Premier Suites by Subhome

    Executive Suite King Room
    Executive Suite King Room
    ...
    • Room size: 50 m²/538 ft²
    • Balcony/terrace
    • 1 queen bed
    Enter dates to see prices
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • City view
    • Non-smoking
    • 2 king beds
    Enter dates to see prices
    Apartment
    Apartment
    ...
    • Room size: 50 m²/538 ft²
    • Balcony/terrace
    • 1 king bed or 1 sofa bed
    Enter dates to see prices
    Executive Suite King Bed
    Executive Suite King Bed
    ...
    • City view
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Executive Twin Bed
    Executive Twin Bed
    ...
    • City view
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Premium Suite
    Premium Suite
    ...
    • City view
    • Non-smoking
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Suite Two Bedrooms
    Suite Two Bedrooms
    ...
    • Room size: 90 m²/969 ft²
    Enter dates to see prices
    Double Premium
    Double Premium
    ...
      Enter dates to see prices
      Double Executive
      Double Executive
      ...
        Enter dates to see prices
        Family Suite
        Family Suite
        ...
        • City view
        • Shower
        • 1 double bed and 1 bunk bed
        Enter dates to see prices

        What people love about Robertson Premier Suites by Subhome

        • 10.0
          Exceptional

          "Deposit of Rm200, facilities was good, free carpark too."

          Freisha F.

          |

          January 7, 2019

        • 7.6
          Very good
          Location

          "Overall is good, location is very convenient."

          Ring

          |

          December 27, 2018

        • 8.4
          Excellent
          Cleanliness

          "Overall the place is clean, big and comfort."

          Martiwi

          |

          December 25, 2018

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        More about Robertson Premier Suites by Subhome

        More about Robertson Premier Suites by Subhome

        7.2
        Very good

        "Pros: Good strong Ac, vry good wi-fi, fresh towels, clean sh..."

        Winnie N.

        |

        January 10, 2019

        An overview

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        What they offer

        5.2
        Review score

        "Great Facilities and the Front Desk Manager (Mr Shan) servic..."

        Soo I.

        |

        December 26, 2018

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        Reviews of Robertson Premier Suites by Subhome from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (1482)Booking.com Reviews (678)
        7.8
        /
        10
        Very good
        3.1% this month
        Cleanliness7.6
        Facilities7.7
        Location8.3
        Service7.1
        Value for money8.2
        High score for Kuala Lumpur
        Rating
        9+ Exceptional (190)
        8-9 Excellent (95)
        7-8 Very Good (129)
        6-7 Good (56)
        <6 Below Expectation (203)
        Time of the year
        Mar - May (178)
        Jun - Aug (115)
        Sep - Nov (180)
        Dec - Feb (200)
        All guests (1482)
        All room types
        All languages

        Show reviews that mention 

        Showing 673 verified guest comments
        12345
        4.8
        Albee from Malaysia
        Couple
        Executive Suite King Bed
        Stayed 1 night in July 2019

        The room was absolutely disturbing”

        The hotel was absolutely disturbing. It looked good from the outside but when you speculate into the detail you can see that there were creases from the previous guests on the pillow and yellowish spots. We had to take off the pillowcase and wrap it with our own towels. The most disturbing thing was that we saw a flea or a tick the size of a nail crawling near the bedside. Some might say why not change our hostel, reason is that we came back from a 4 hour trip from Singapore and by the time we arrived it was 2 a.m. We were forced to stay and bear the night there. At the morning we found out there was no hot water as it would run out of very hot water in less than 1 minute or more. We left immediately with an absolute disgusted thought that we would never return to this hostel again.

        Reviewed July 25, 2019
        9.6
        Exceptional
        Riyan from Indonesia
        Group
        Premium Suite
        Stayed 2 nights in June 2019

        4stars facilities with value of money”

        The room was great, comfy, and clean, with beautiful city view.. The apartment fasilities was awesome, with large swimming pool, well equipped gym, also cafe, restaurants, and stores in the ground of the building. The location was great, next to mrl station, malls, Alor food street, and more. The only disadvantage was quite long check-in process, only 2 persons on the reception desk.

        Reviewed July 18, 2019
        8.0
        Excellent
        Terry from Singapore
        Couple
        Executive Suite King Room
        Stayed 4 nights in June 2019

        Location not as close because of the ongoing renovation”

        It took a long time for me to reach here by train and then walking, there is an ongoing renovation happening near the train station and it's going to be difficult to reach the Robertson Premier Suits by walking, recommend cabbing over once you reach KL Sentral

        Reviewed July 23, 2019
        9.6
        Exceptional
        Jainab from Singapore
        Couple
        2 Bedroom Suite
        Stayed 1 night in July 2019

        Enjoyable stay”

        We checked in for 1 night stay. Was well greeted by the front desk staff, very polite & friendly. Room was at the 23rd floor, clean, bright & well kept. There are a couple of cafes & restaurants just near the residence.

        Reviewed July 07, 2019
        2.4
        QianWei from Malaysia
        Family with young children
        2 Bedroom Suite
        Stayed 1 night in July 2019

        Staff attitude & Facilities”

        Staff attitude bad especially they can’t solve the water heater problem, water not hot and they don believe it that is their problem, keep mention that day check out that group didn’t said the heater is broken, something like want to push away all the problem.

        Reviewed July 17, 2019
        8.0
        Excellent
        Tiew
        Group
        Premium Suite
        Stayed 1 night in March 2019

        Very good”

        Overall is good! The location is very convenient as there are few shops around the suite which allow you to buy some snacks and drinks. The shops are just walking distance. :) The unit is clean. However, our washroom is smelly and after got someone to clean up but it still smell the same.

        Reviewed July 13, 2019
        9.2
        Exceptional
        Utomo from Indonesia
        Family with teens
        Premium Suite
        Stayed 5 nights in June 2019

        Good hotel”

        Good and nice place to stay at KL, near to alor street food, and not to far from all mall at bukit bintang just 10 mnt- 15mnt walk from hotel, room very clean have refrigerator, and kitchen for cook The minus is they only give you one elevator acess card, so if you travel with big family and your room not in the same floor that really annoying

        Reviewed June 08, 2019
        8.4
        Excellent
        Nor from Malaysia
        Family with young children
        Family Suite
        Stayed 1 night in May 2019

        Spacious room, comfortable beds but service is slow”

        Arrival: Park temporarily at GMBB. Walk to the guard house. Register/ driving licence required at guard house. No surau / toilet near by. Need to go into GMBB plaza. Check In :Long queue, cash deposit RM200. Arrived around 4:30pm and have to wait for room to be ready. While waiting, staff explain about designated parking bay, parking + lift card and room card. After chk in, we took our car into the parking as stated on the card. Parking entrance is on the right of the guard house. Stay: Room complete with induction cooker but no pots available. Only cutlery, knife, spatula, plates, bowls and glasses. Microwave. Huge fridge. Clean sink complete with dish soap and sponge. have washer+dryer but no soap. Bunk bed without fan. Swimming pool: kids pool and adult pool (too deep for kids) Playground: giant chess, nice golf putting area, and playground fro kids. And cafe too. Check out: smooth. take out your car before returning the parking card. Tips: Bring soap and pots and fan.

        Reviewed May 08, 2019
        7.2
        Very good
        Amutha from Singapore
        Couple
        Executive Suite King Bed
        Stayed 2 nights in July 2019

        Location and apartment was up to expectations. ”

        The place was up to expectations. Location great and there were nearby food eateries. Apartment was still brand new though the toilets could be cleaner . House keeping very slow. Female staff at reception was very rude. Doesn't know her basic work but the Chinese guy staff was the opposite of her. He was very helpful and friendly. I would recommend this place though for its location.

        Reviewed July 08, 2019
        7.2
        Very good
        Judith from Singapore
        Group
        Premium Suite
        Stayed 2 nights in July 2019

        Terrible service, soso cleanliness”

        Location is pretty convenient. 7-11 and food beside. BUT service was terrible. This particular check in staff, an Indian male with Afro, was very hostile and unfriendly. We reached the place at 1.30, 1.5 hour prior to check in time. Another staff was about to check us in but this male staff told him to not give us the room first. Fine, I understand that situation as it was not check in time yet. We went to walk around and came back at 3, the given check in time. We were told to wait awhile yet after 30 mins, no news. I went to ask this male staff, he told me to wait for another 20 mins. After that 20 mins, I asked for another update and was asked to wait 10 more minutes. Ended up waiting 1 hour after check in time before we were given a room. In the hotel, found pubic hair on the toilet counter, found mould in a glass cup. On check out day, room service came knocking on our door to chase us out 30 mins before the checkout time and I was very annoyed. Overall a bad experience because of the service staff.

        Reviewed July 06, 2019
        6.4
        Good
        wang from Singapore
        Solo traveler
        Executive Suite King Bed
        Stayed 2 nights in November 2018

        room good, disappoint on receipt”

        I did told the receptionist that I need invoice for claim. They can't provide when I checked out. only few days later they send me invoice, the mount was less than what I had paid. I will not book the similar hotel again if I need the invoice for claim.

        Reviewed July 01, 2019
        6.4
        Good
        LEE from Singapore
        Solo traveler
        Executive Suite King Bed
        Stayed 1 night in June 2019

        Horrible Service”

        Using a manual system to check in guests and extremely slow. After submitting the passport for check in, can only provide 1 room instead of 2 rooms booked. Subsequently after I lose my head that they provide me another room but in different Tower. Indeed, very frustrating to get angry and also wasted at least 1 hour to sort out the checking in of rooms. Surely will never use this service apartments and bad complaints from previous reviews by guests is true.

        Reviewed July 01, 2019
        8.0
        Excellent
        Ddharrsheeni from Malaysia
        Solo traveler
        Executive Suite King Bed
        Stayed 1 night in March 2019

        High density”

        High volume of people. check in and check out was quite long.

        Reviewed July 16, 2019
        8.8
        Excellent
        Susan from Canada
        Family with teens
        Premium Suite
        Stayed 3 nights in April 2019

        Nice appartment but lack of services”

        I was really happy with the apartment. It has enough space to store our luggage, clothes etc. Everything was clean when we arrived at the apartment and had nice kitchen but couldn't cook because they don't provide kitchen supplies. Also, you have to go at the reception if you want to request daily room services to change towel.

        Reviewed April 18, 2019

        Dear Susan, Thank you for taking your time to provide us a feedback on your recent stay with us. We are delighted that you were happy with our apartment and the spaciousness that it provided. Thank you on the good comments regarding the cleanliness of our place too. We are sorry that kitchen supplies were not provided as we do provide basic kitchenware and we are looking into this matter to rectify and avoid this issue in the future. Housekeeping staffs are being given refresher courses too to improve on their duties. Thank you again and hope that your next stay will be with us again. Have a Splendid day ahead! Kind Regards, Presanth Manager, Robertson Premier Suites by Subhome

        Responded April 20, 2019
        Robertson Premier Suites by Subhome
        9.2
        Exceptional
        Buck from Singapore
        Family with young children
        Premium Suite
        Stayed 2 nights in April 2019

        New and well designed apartment ”

        Love the design of the exterior n interior of this condo. Big swimming pool, beautiful sky garden view. Big room Only things I can complaint is the toilet door lock not working n the staff slow n inefficient service

        Reviewed April 16, 2019
        10.0
        Exceptional
        Teck from Malaysia
        Couple
        Executive Suite King Bed
        Stayed 2 nights in March 2019

        Condominium style”

        New, spacious and comfort room, with the kitchen , living room and 1 bed room. Parking provided, one of the reason I book here. Got very nice swimming pool, gym room. Security was good. Register every visitors. But have to request to makeup room if you want to. 4 lifts 2 breakdown, wait for half an hour just to go down from 34 floor. Every time fully occupy, until we give up. Back to room to sleep. Hopefully get repair soon ...

        Reviewed March 30, 2019

        Dear Teck, Thank you for the perfect scoring and also for sharing your insightful review about your recent stay with us. We are currently improving on the work structure of housekeeping to make it more guest friendly. Please do bear with us. As for the elevators, the recent heavy downpour caused the motor room to be flooded and this caused disruption in the elevator services. We are currently working closely with the management of Robertson to rectify this issue. I sincerely apologize for the inconvenience caused. Hoping to welcome you in the near future. Thank you and have a Great day! Kind Regards, Presanth Manager, Robertson Premier Suites by Subhome

        Responded April 02, 2019
        Robertson Premier Suites by Subhome
        8.8
        Excellent
        Zatil from Brunei Darussalam
        Group
        Premium Suite
        Stayed 4 nights in March 2019

        More room for improvement but overall, a pleasant stay”

        Complained to the staff regarding the room's ironing board (with broken legs). They said they will replace it, but no replacement sent. Had to iron our cloth on the bed. No dustbin provided , though plastics were provided Stayed at the 38th floor, with our room facing the KL Tower. Had a superb view at night!

        Reviewed March 22, 2019

        Dear Zatil, Thank you for taking the time to share your stay experience in Agoda. We always appreciate receiving comments from our guest as they allow us to review and improve upon our service and offerings. We apologize for the shortcomings during your stay.We are in the process of looking into and also addressing each of the items you have raised to raise the bar. Please bear with us but on the other hand, this is in no way reflects the level of service that we want to achieve. Thank you again for the review, and we look forward in welcoming you in the near future. Have a Good day ahead! Warmest Regards, Presanth Manager, Robertson Premier Suites by Subhome

        Responded March 29, 2019
        Robertson Premier Suites by Subhome
        8.8
        Excellent
        Mohamed from Singapore
        Family with teens
        2 Bedroom Suite
        Stayed 2 nights in March 2019

        Great for short stays.”

        I can only speak for the 2-bedroom suite. The overall apartment was clean and the rooms are big. Don't expect full hotel services for the price but you do get fresh towels everyday. Beds were not made and floors not cleaned during my stay. Toiletries like shampoo and bath gels are provided but no toothpaste and toothbrushes. You can purchase them at the reception. The aircon was good and cold. Wifi signal is strong. TV channels on the other hand is without cable. Nonetheless, you can either log into youtube which is available from the remote or connect your laptop to the tv for netflix. I tried screen mirroring but does'nt work. Although they don't serve breakfast, it was no problem at all. There are plentiful of cafes, restaurants and shops downstairs that serves from italian pasta, english breakfasts and of course local dishes. Berjaya Times Square is about 10mins walking distance. There's also other shopping malls nearby.

        Reviewed March 20, 2019

        Dear Mohamed, Thank you for taking your time to share and rate your experience staying with us in Agoda. We always appreciate receiving comments from our guest as they allow us to review and improve upon our service and offerings. The scoring which is shy from the 10.0 scoring indicates there are more room for improvement and we are looking into the issues that you have raised to improve more on our services. We appreciate your good comments and insightful feedback. Hoping to see you soon with us and have a Splendid day! Best Regards, Presanth Manager, Robertson Premier Suites by Subhome

        Responded April 02, 2019
        Robertson Premier Suites by Subhome
        10.0
        Exceptional
        Long from Vietnam
        Group
        Executive Suite King Bed
        Stayed 1 night in March 2019

        Very good location”

        Very close to metro station and also can walk to the night food market and hope on / hop off bus (and many things else!). Easy to check in, their staffs was good and helpful, room was new and clean. Everything is ok, valuable!

        Reviewed March 19, 2019

        Dear Long, First & Foremost, Thank you for staying with us! A very Big Thank You to you for the perfect scoring and review. We appreciate your feedback in regards to our location, check-in process, helpful staffs and the quality of the room. We are also delighted that you found your way to the night market and hop on/hop off bus. We hope it was a good experience on the whole for you. Thank you again for your positive feedback and do let me know the next time you're here. Hope to see you soon and have a Great day! Best Regards, Presanth Manager, Robertson Premier Suites by Subhome

        Responded April 03, 2019
        Robertson Premier Suites by Subhome
        10.0
        Exceptional
        KHOO from Singapore
        Group
        2 Bedroom Suite
        Stayed 1 night in March 2019

        FANTASTIC STAY, ROOMS CLEAN, BEST STAFF”

        Everything was perfect. Rooms and location of hotel is good. I would like to commend the reception staff! They are very detailed and courteous! I lost my identification card and they kept for me safely for a week before returning back to KL to retrieve it. I recommend everyone to try this apartment.

        Reviewed March 13, 2019

        Dear Khoo, First & Foremost, Thank you for choosing Robertson Premier Suites by Subhome! A big Thank You for the scoring of 10.0 and the good comments about our place. We appreciate your comments about the rooms and location. We are also pleased to hear about our staffs' timely assistance and glad that you have found your identification card. We are striving to achieve the standard of excellence that we have set ourselves with in Subhome, and your review is truly motivational. Hope to welcome you again in the near future. Kind Regards, Presanth Manager, Subhome Management SDN. BHD.

        Responded March 18, 2019
        Robertson Premier Suites by Subhome
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        Robertson Premier Suites by Subhome
        |Very good 7.8
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        Experiences on Agoda. Because your room is just the beginning.

        • Excellent location
        • Petaling Street
        • LRT Train Station - Plaza Rakyat is within 0.21 km