Rochester Riverside Hotel
Guestroom Rochester Riverside Hotel
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Lobby Rochester Riverside Hotel
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7.1
Very good
/10
(29 reviews)See what guests said
See map
7.8
Very good
Location rating score
Very good location
Parking
Available
  • The Powers Building280 m
  • Times Square Building310 m
  • Central Library of Rochester and Monroe County320 m
  • Blue Cross Arena330 m
  • City Hall410 m
  • The Academy building420 m
  • Strong Museum The700 m
  • High Falls Fine Art Gallery700 m
  • Rochester Contemporary Art Center (ROCO)740 m
  • Christ Church750 m
  • Free Wi-Fi

    Rochester Riverside Hotel

    120 E Main St, Rochester City Center, Rochester (NY), United States, 14604 - See map
    "Our number 1 requirement - comfortable bed which was 5 star!"
    Rachelle - October 7, 2018
    Very good cleanliness
    7.2 rating for cleanliness
    Very good service
    7.2 rating for service
    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Fitness center

    • Smoking area

    Property ranking|Compared to 96 Rochester (NY) properties
    See all rankings
    Value for money score
    7.1/10
    Location score
    7.8/10
    Cleanliness score
    7.2/10
    Review score - United States
    7.4/10
    Better than
    88
    %
    of Rochester (NY) properties
    Better than
    85
    %
    of Rochester (NY) properties
    Better than
    85
    %
    of Rochester (NY) properties
    Better than
    84
    %
    of Rochester (NY) properties
    Value for money7.1
    Location rating7.8

    Rooms available at Rochester Riverside Hotel

    Guestroom
    Guestroom
    ...
    • Room size: 30 m²/323 ft²
    • Separate shower/bathtub
    Enter dates to see prices
    Club Room
    Club Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 queen beds or 1 king bed
    Enter dates to see prices
    Standard Two Queen Beds
    Standard Two Queen Beds
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    2 Queen Beds
    2 Queen Beds
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Premium River View Two Queen
    Premium River View Two Queen
    ...
    • River view
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Premium River View King
    Premium River View King
    ...
    • River view
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Standard King
    Standard King
    ...
    • Non-smoking
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Riverview Room 1 King Bed
    Riverview Room 1 King Bed
    ...
    • River view
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    River View 2 Queen Beds
    River View 2 Queen Beds
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 2 queen beds
    Enter dates to see prices
    Standard Two Queen
    Standard Two Queen
    ...
    • Non-smoking
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices

    What people love about Rochester Riverside Hotel

    • 10.0
      Exceptional
      Staff 

      "Staff was attentive."

      Rachelle

      |

      October 7, 2018

    • 7.6
      Very good
      Cleanliness

      "The room was clean and quiet."

      Candice F.

      |

      July 4, 2018

    • 7.6
      Very good

      "The sleep number bed was comfortable."

      Candice F.

      |

      July 4, 2018

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    More about Rochester Riverside Hotel

    More about Rochester Riverside Hotel

    4.4
    Review score

    "Location is good and breakfast acceptable."

    Marc

    |

    June 18, 2018

    An overview

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    What they offer

    7.6
    Very good
    Staff 

    "The front desk staff was pleasant."

    Candice F.

    |

    July 4, 2018

    Read more reviews
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Rochester Riverside Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (29)Booking.com Reviews (700)
    7.1
    /
    10
    Very good
    Cleanliness7.2
    Facilities6.3
    Location7.8
    Service7.2
    Value for money7.1
    Rating
    9+ Exceptional (4)
    8-9 Excellent (1)
    7-8 Very Good (4)
    6-7 Good (0)
    <6 Below Expectation (8)
    Time of the year
    Mar - May (1)
    Jun - Aug (9)
    Sep - Nov (4)
    Dec - Feb (3)
    All guests (29)
    All room types
    Showing 17 verified guest comments
    4.4
    Laurie from United States
    Couple
    Premium River View King
    Stayed 1 night in July 2019

    Amenities ”

    My husband and I had our wedding reception at the Riverside and like to enjoy our anniversary there every year. This year, however, was very different. Our room was not the actual room that we had reserved online. Although the staff was kind and helpful it making this correction it was a hassle. The pool was closed for maintenance, which is the #2 reason we come every year. We were not able to get drink glasses in our room. It seems very unreasonable to not use glasses and to only offer cheap plastic cups. The bar was going to charge us $1 for a packet of plastic silverware, again totally unreasonable. We were not given a breakfast option and the cleanliness of the room was mediocre. We are very disappointed to see the hotel deteriorate over the years. Our next anniversary will be our 10th and we are seriously considering going somewhere else.

    Reviewed July 06, 2019
    9.6
    Exceptional
    Henry from United States
    Couple
    River View 2 Queen Beds
    Stayed 1 night in June 2019

    Good location to start Erie Canalway bike trip”

    Very nice buffet breakfast included

    Reviewed June 07, 2019
    7.6
    Very good
    Tammy from United States
    Solo traveler
    Riverview Room 1 King Bed
    Stayed 1 night in May 2019

    Just Okay”

    Very long walk from parking garage. Check in was quick but I had pre-paid and they "accidentally" charged me again. Also, there were ants occupying the bathroom in my room when I arrived.

    Reviewed May 14, 2019
    5.6
    Chuck
    Couple
    Riverview Room 1 King Bed
    Stayed 1 night in February 2019

    Not sure I would stay again. ”

    If I were to stay again I would call and find out if something is going on across the street at the convention center. The hotel was Over Run with kids and loud teens who were running through the halls all night. You think that they would assign them to one flow instead of scattering them throughout the hotel. But nope not one bit. Breakfast was included with my room but the line for the elevators was halway down the hall so we changed and walked down 11 flights of steps and left. Parking is $17 which i knew about ahead of time. I had a king premium suite and it had the work bed i have ever slept in a craftmatic adjustable bed. WHY, that type of bed take some getting used to so i tossed all night and my wife did as well.

    Reviewed February 18, 2019
    9.2
    Exceptional
    Robin from United States
    Couple
    Riverview Room 1 King Bed
    Stayed 1 night in February 2019

    Has improved!”

    Cleaner, better service.

    Reviewed February 18, 2019
    9.6
    Exceptional
    Darlene from United States
    Couple
    Riverview Room 1 King Bed
    Stayed 1 night in February 2019

    Perfectly clean! Great view of the river and the city. Large selection of items for breakfast. ”

    The pillows were awful!

    Reviewed February 07, 2019
    4.8
    Patrick from United States
    Couple
    Premium River View King
    Stayed 1 night in October 2018

    Acceptable”

    Expected better than average, but was very disappointed. Oversold rooms. Smoking smell in non smoking room. Unaccomadating staff. Disgustingly dirty windows. Poor breakfast.

    Reviewed October 09, 2018
    10.0
    Exceptional
    Rachelle from United States
    Business traveler
    Standard Two Queen
    Stayed 1 night in October 2018

    Excellent experience ”

    Our number 1 requirement - comfortable bed which was 5 star! Rooms were clean and had everything we needed. Staff was attentive. Walking distance to great restaurants and the theater. Great happy hour after a long days drive.

    Reviewed October 07, 2018
    8.4
    Excellent
    don from United States
    Family with teens
    Standard Two Queen
    Stayed 1 night in September 2018

    Parking”

    Adding $17 to my bill to park was insulting. If I had known that this was the case, I would have gone somewhere else.

    Reviewed September 24, 2018
    7.2
    Very good
    Jerry from United States
    Solo traveler
    Standard Two Queen
    Stayed 2 nights in September 2018

    Hotel was less than last time I stay a year prior. ”

    Room wasn’t cleaned until I called after returning late afternoon and the trash can wasn’t empty. Staff wasn’t attentive and had to be encouraged for answers to simple hotel related questions. Glad I found a discounted rate online because it wasn’t the face value asked.

    Reviewed September 23, 2018
    7.2
    Very good
    Virginia from United States
    Family with teens
    River View 2 Queen Beds
    Stayed 5 nights in August 2018

    Working their way to a really nice stay”

    Breakfast was good but lacked variety. I was their 5 days, & each morning the choices were the good but the same. Hotel has had some remodeling done and looks great, although there could be a little more attention to details like the torn fabric around the grommet on shower curtain or paint spatter on lamp shade.

    Reviewed September 05, 2018
    5.2
    Michael from United States
    Couple
    Riverview Room 1 King Bed
    Stayed 3 nights in August 2018

    Somewhat Disappointing”

    The hotel is tired. Only two of four elevators were running, requests fell on deaf ears, room service was mentioned on the reservation site but no room menus, nor mention of this option at check in or any other time. In the ads the roof top heated pool/bar was highlighted, but was closed and covered over. No hotel guide in the room nor was one offered. They do have an "interactive" tote board in the lobby that was of little value. City guides and maps are not in the lobby or reception desk are but rather tucked away on the mezzanine level, again this was not mentioned. We found these by accident on our last day there. There is a shuttle service, well sort of, they share this service with a nearby Hyatt so it's availability was so so at best. We walked a lot. Now the pluses, nice river view room, Blue Cross arena, Frontier Field, Convention Center and Genesee Brewery are within a mile or so. The in house bar has a very nice happy hour, the food was very good, including breakfast.

    Reviewed September 01, 2018
    5.6
    Jennifer from United States
    Family with young children
    River View 2 Queen Beds
    Stayed 2 nights in August 2018

    Elevators were a nightmare. A/C in our room barely worked. The "river" is a gross, green, canal.”

    Parking was beyond a nightmare. The staff were friendly and at times helpful.

    Reviewed August 05, 2018
    6.0
    Ryan from United States
    Group
    River View 2 Queen Beds
    Stayed 5 nights in July 2018

    Above average”

    The breakfast was good, but make sure it is included. Only two of four elevators work, and those were constantly inoperable. On one occasion the elevator we were in dropped a few feet, giving us all a scare. The location is an unsafe part of town, so do not go out alone. The front desk and cleaning staff were both courteous and helpful. A few of the breakfast wait staff were quite unpleasant although others were nice. This use to be a Radisson but seems to have suffered by losing the corporate name.

    Reviewed July 20, 2018
    7.6
    Very good
    Candice from United States
    Couple
    Riverview Room 1 King Bed
    Stayed 1 night in June 2018

    Pleasant Stay”

    The front desk staff was pleasant. The room was clean and quiet. The sleep number bed was comfortable. The breakfast buffet had a nice selection and the wait staff was friendly.

    Reviewed July 04, 2018
    2.0
    Gary from United States
    Business traveler
    Standard King
    Stayed 1 night in June 2018

    Hotel should close during renovation ”

    Most unprofessionall staff I ever experienced when checking in. The location is in a horrible part of town.

    Reviewed June 19, 2018
    4.4
    Marc from Canada
    Family with young children
    Standard Two Queen
    Stayed 1 night in June 2018

    Renovate or close”

    Hotel is in need of urgent general renovation. Elevators currently being replaced, so you have to walk through a horrible hallway to get to the service elevators. Rooms are big with comfy mattress but aged. Location is good and breakfast acceptable. Overall, it is really expensive for the service offered.

    Reviewed June 18, 2018
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    • Very good location
    • The Strong National Museum of Play