Rold and Roub Home Suites by Cocotel
Bakawan Road White Beach, White Beach, Puerto Galera, Philippines, 5203 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in White Beach, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Muelle Cross as well as White Beach nearby. This 3-star property features restaurant to make your stay more indulgent and memorable.
Highlights
Announcements by hotel (1)
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.Facilities
Car park
Free Wi-Fi in all rooms!
Restaurants
Room service
Tours
Wi-Fi in public areas
Family room
Your dates are popular among travelersUsers are booking a place in Puerto Galera every 10 minutes on Agoda.com
this is for not refunding me”
this is for not refunding me when you guys agreed that you would change the date.
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Good”
Big room but small bed and blanket only for one if you want another one you need to add money, pressure of water horrible
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Weird Rules (not fit) for a Hotel Business with untrained staff and unkept rooms and facilities”
1. We were okay with paying the extra beds since we exceeded but it was their charging were confusing. They needed to call their madam about this, and they kept knocking on our rooms about different rates. 2. So, after paying the extra beds charges, it’s just logical that they give us beds for the pax paid but they told us that only 1 bed will be given even if we paid for 6 pax! How are they gonna fit? (About 10pm they finally decided to give us 2 beds - still not commensurate to what we paid. 3. Now, this is the most weird rule: you cannot eat inside your room. They will not serve food because they will be infested with pests. This is the only hotel that doesn’t allow food room service. We had 2 seniors, and they are required to go up and down the stairs just to eat. If insects are the issue; why not pay for pests control? This is required by law by the way. 4. Rooms: curtain rods kept falling; tv kept breaking down and we need to wait 12 hours for them to fix it only to find out its their outlet that is problematic; cable is bad; water also kept on stopping; cr towel rack is loose; no toiletries. 5. Beddings and accessories: their blanket is really not a blanket, it is a sheet. It is meant for a single person provided for a 2 person bed. When we asked about this, they told us that to get a better blanket we need to pay for it. Same with extra towels, pillows, etc. everything has to be paid. 6. No Official Receipt at Cashier: this is required by law at all times to be demanded by customers. They told us that their madam always brings it and to wait for it. What? 7. Staff: they are the most confusing people weve met. Doesn’t know basic hotel management (each decision they make needs to be called to their madam). Not trained and are not properly dressed to face guests. They are even wearing basic slippers when we checked out and settled our account. All in all, this hotel needs to be closed so they can train on basic hotel management 101 and fix everything. Worst
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Great Stay! ”
The place was clean and staff are friendly and accommodating. We truly had a great stay!
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Excellent”
Super affordable and nice!
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Dear Kenneth, Greetings from Rold and Roub Home Suites by Cocotel Thank you for taking the time to share your experience with us on Agoda. Your feedback is truly valued! Please accept our sincerest appreciation for your in-depth and insightful review of your recent stay, Rest assured that your comments with regards to the great service at the hotel will be shared with our team members, as they continuously inspire us to strive for excellence. We also would like to express our gratitude for taking your time to write a comment of great experience, which undoubtedly makes our job worthwhile. We are very excited and look forward to your return for another memorable experience. Best regards, Rold and Roub Home Suites by Cocotel Team
Exceptional”
Staff are friendly and accommodating.
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The place is beautiful! ”
We actually like the place except that it has a problem with water supply. We had to wait a couple of hours before we were able to take a bath because they had to fill in their water tank. In fairness, the staff was nice. - no hangers inside the room - no hotel slippers - the blanket was too thin; uncomfy - they did not provide instructions on how to go to the beach. The place is around 5-10 mins from the beach.
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Dear Emmanuel, Greetings from Rold and Rob Home Suites by Cocotel Thank you for taking the time to share your experience with us on Agoda. Your feedback is truly valued! We also would like to express our gratitude for taking your time to write a comment. Your positive comment made our job worthwhile, and we will try our best to improve our service for your better experience. We look forward to your return for another memorable experience. Best regards, Rold and Rob Home Suites by Cocotel Team