Good6.9
Based on26reviews
Rotana Hotel Muscat
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8.1 Excellent location
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8.1Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Airport transfer

  • Elevator

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More about Rotana Hotel Muscat

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Verified traveler reviews

Agoda Reviews (26)
Booking.com Reviews (890)

6.4

Filter by traveler type
  • Cleanliness 6.9
  • Facilities 6.3
  • Location 8.1
  • Room comfort and quality 6.7
  • Service 6.9
  • Value for money 6.5
Review score
  • Cleanliness 5.6
  • Facilities 4.3
  • Location 6.5
  • Room comfort and quality 6.0
  • Service 5.5
  • Value for money 4.5
Good
based on 5 reviews
  • Cleanliness 6.8
  • Facilities 6.5
  • Location 7.6
  • Room comfort and quality 4.0
  • Service 5.6
  • Value for money 6.0
Excellent
based on 3 reviews
  • Cleanliness 8.7
  • Facilities 7.0
  • Location 10.0
  • Room comfort and quality 8.0
  • Service 8.7
  • Value for money 8.7
Excellent
based on 3 reviews
  • Cleanliness 6.7
  • Facilities 8.0
  • Location 10.0
  • Service 9.3
  • Value for money 8.0
Exceptional
based on 2 reviews
  • Cleanliness 10.0
  • Facilities 9.0
  • Location 10.0
  • Service 10.0
  • Value for money 10.0
Exceptional
based on 2 reviews
  • Cleanliness 9.0
  • Facilities 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 9.0
  • Value for money 10.0
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  • English
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Room type
  • Standard Single
  • Standard Double
  • Standard King Bed
  • Standard Twin Bed
  • Junior King
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8.4
yasin from Turkey
Business traveler
Standard King Bed
Stayed 1 night in April 2017
good location”
nice hotel cheap & good location
Reviewed April 11, 2017
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3.6
MUHAMMED from India
Business traveler
Standard Twin Bed
Stayed 3 nights in March 2017
Worst experience ever”
Had booked a twin bed room in Rotana, Muscat for 03 days. At the time of check in, it was told that twin bed is not available and promised to change the room the next day. Very low wifi connectivity in the room, called the reception for wifi password, nobody attending the call. Came down to reception to get password. But still, very low connectivity and gets cut every 05 or 10 minutes. Next day, they gave us a new room in 07th floor with twin bed facility, again no wifi, and believe it or not, the AC was not working. At first they were not admitting it, the room temperature shown was 28 degree which was obviously higher than outside temperature. They asked us to put the AC on for an hour and it will be alright, which was an extremely unprofessional way of handling guests. We had dinner from outside and came back, as we knew AC is not OK as they said. Again changed the room to 04th floor. Imagine a 3 day stay at a hotel and you had to change the room thrice with all your stuff, and that too in to different floors, ofcourse no help from the staff. We had to move our lugguage ourselves. Last and the final worst experience: During check out, at the reception, they had asked us to wait for a few minutes, because they were not able to trace the payment status for our rooms. We had paid the amount in advance and had the receipt with us, which they not at all cared to even look at. They kept on saying that their manager was in some meeting and we have to wait for another half an hour. I dont care iftheir manager is in a meeting or not, what is the point in making us wait for their manager. Atlast, the manager, a lady, came out and asked us to wait until she clears it out. I cant understand how these kind of unprofessional lady have become the manager. Usually in my experience, have never seen a manager or people in hospitality and management field without a smile on their face. I am not saying that they should have a smile in their face, but this lady was so rude and was
Reviewed March 22, 2017
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8.4
Iqbal from Pakistan
Solo traveler
Standard King Bed
Stayed 1 night in March 2017
Location”
Great location.
Reviewed March 16, 2017
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10.0
Aiman from Oman
Group
Junior King
Stayed 1 night in October 2016
Very nice”
All its simple and clean
Reviewed October 09, 2016
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4.4
Adnan from Pakistan
Business traveler
Standard King Bed
Stayed 1 night in August 2016
Staff not good”
The staff was rude mr faisal on the reception was so rude with us plzz reply me on this matter
Reviewed August 08, 2016
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9.2
Romela from United Arab Emirates
Couple
Junior King
Stayed 1 night in July 2016
Swimming pool area is not health friendly.”
Reasonable price.
Reviewed July 09, 2016
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5.2
Meng from Malaysia
Couple
Standard King Bed
Stayed 1 night in May 2016
Maybe no next time”
The reception staffs seemed very busy and didn't looked welcoming. There were two of us, and we booked a double bedded room, but only one towel was provided in the room. There was visible dirt in the bathtub also. Wifi provided in the room for , but the speed was so slow. Nonetheless, we understand that we should not expect too much when it is given for free. The hotel is near to some supermarket and restaurants though, make it convenient for us to get our meals. Breakfast was good with satisfying choices. Don't think I will book this place anymore since there are other choices at the same price range in the nearby location.
Reviewed May 31, 2016
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9.2
Iqbal from Pakistan
Family with young children
Standard Twin Bed
Stayed 2 nights in May 2016
Excellent staff , Great location”
Stayed for one week, found one best Hotel in this category, staff is very help full kind and professional. Location is perfect for all kind of guests. Thanks Rotana
Reviewed May 21, 2016
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9.6
Iqbal from Pakistan
Family with young children
Standard Twin Bed
Stayed 1 night in May 2016
Excellent staff, Location is great.”
Very kind and helpful staff location is very good one of the best hotel of this kind in Muscat. Recommended for all who want enjoyable stay. Surely will come again. Value for money
Reviewed May 20, 2016
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10.0
Iqbal from Pakistan
Family with teens
Standard King Bed
Stayed 1 night in May 2016
Highly recommended hotel for a pleasant stay.”
Amazing Staff extremely humble and helpful.Highly recommended hotel for a pleasant stay.
Reviewed May 19, 2016
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