Location!”

Hotel has a great location. Lots of restaurants nearby and walking distance to Penn Station. They can hold your luggage after you check-out until 10PM which is really greta if you have a late flight out of NY.

Feeling ripped off.....”

Location is fantastic, and we had no problems at all with the staff. Our biggest problem was the $179 facilities charge that also includes city tax that we paid when booking, Facilities are WiFi, Gym, unlimited international calls but free unlimited calls through WhatsApp/ Viber etc, the receiver on our room did not work. We saw lots of complaints about how small the rooms so we upgraded to a Superior thinking it would be a good size but was very small. Room was clean but needs a deep clean.,The cleaners were lovely and we had a nice view. Would not stay at NYC Row again.

Too old and not worth the value”

Only best thing is location, room was not vacuumed, air con/heater kept making sounds, no vents in the bathroom and it was cramped.. we stayed 1 night for NYE and paid 5x more the normal rate but service was subpar..

Very pleasant stay”

Very good location which is really close to Times Square and a lot of food options nearby. It's also close to Port Authority Bus terminal. Staff were good. Room is pretty good for NYC standards. Overall it is recommended.

1 block from times square”

fabulous location - 1 block from famous times square, staff friendly and very helpful, great security.

Just a cozy niche near Times Square”

We had a biz trip in New York state and a bonus holiday at the end. We just chose what seemed to be the best among the rest but the hotel exceeded our expectation. The room was not so big but just enough for two. The facility was just comfortable for a short stay.

Accessible Hotel in NYC”

Value for money, accessible to all places, souvenir shop areas, bar, broadway, time square etc. The staff are helpful. Fermin of the front desk extended an extra mile to my group in terms of booking additional rooms and parking slot.

Heart of Manhattan”

The Stay was great, Visiting NYC and having a place in the heart of the city is essential to having a great trip. The Convience of ROW being close to the Port Authority so being able to travel to several Major Cities and all of new Jersey was excellent. Next to the Hotel there are several Bars that right there which are great tons of Happy Hours and the Famous Shake Shak is right around the corner. I highly Recommend staying here. The Room size was small but thats something that just has to be dealt with in NYC.

Excellent location with a chic decor!”

Definitely good value for money if you are looking for a super convenient location to stay in and spend most of your time outside during the day. The chic-looking lobby offers a great sense of space and modernity when you walk in, and the room interior is much nicer than many other hotels in town. Definitely would consider staying again next time.

Rotten apple found under desk”

Since the moment we arrived it was a hassle. They couldn’t find us a room despite booking and paying months in advance. So we were placed in one of the ‘noisiest rooms’ with the promise of a new room the following morning. When we went down to organise our new room no one knew what was going on. When we finally sorted that out and got our new room there was dust behind the door and under the desk where we also found an old apple and an old plastic lid. Who knows how long they had been there.

Only perk is the location. ”

Room had a mouldy sewage stench, air con compressor was so loud, Toilet was tiny. I am glad Row NYC hotel got fully booked out and I could stay a night before moving to another hotel. I shifted to Hilton Garden Inn Central Park the next day, it was way better. Spacious, clean, bright room and toilet. Only perk of Row is its location right smack in Times Square. But honestly you won’t need to stay in Times Square. Nyc is so convenient and everywhere is just a subway away or even by foot.

Great Location”

The Row is located in an excellent place The only complaint is they let me order a double room for 4 adults. The pictures led me to believe that it would fit and once arrived the room was not big enough!

Location!!”

The main thing I liked about the place is the location since the hotel is near Port Authority, although it’s kinda expensive. Just wanted to say that I still have an issue with my refund since they asked me to pay $100 cash on top of my cc charge. They said they will deduct $60ish from the $100 as payment for Facilities, Wifi included, and will give me back the remaining amount. It’s been more than 2 weeks and I haven’t received any. They’re not even replying to my messages here.

Good location ”

Good location

Location is awesome but smell weird in the room and can not be fixed”

The location of hotel is awesome, not far from the time square and metro stations. The only bad thing is smelling super weird in the room. tried to ask housekeeper and receptionist in lobby for help, but no one can solve the problem and just sprayed and changed the air for solution. I couldn’t sleep for two nights.

Great location”

The hotel was situated in a great location right beside the theaters. The rooms were small but for the holiday traveler it was just right. And the price was nice too so I have no complains.

Rooms in Shocking Condition!”

Booked 7 nights but checked in and checked out the next morning. This hotel should be closed down by the NYC deparment of health for unhygenic reasons. Had left over faeces stains on toilet bowl! Lots of hair and hair clips on carpet! (This hotel has never heard of a vacuum cleaner). We even found a BRA (this one takes the cake) on the carpet when we checked in! Yes! A bra from previous guest was on the floor in plain sight! Heater wasn't working and it was minus 6 Celsius outside. Took pictures and showed to front desk and they reluctuntly refunded me for the balance. Don't let the nice lobby downstairs fool you. This property IS NOT what you see in the pictures on the websites and I am not exaggerating here!

Un professional staff”

I made a reservation for 3 nights with deluxe city view rooms but when I checked in at late night they give me standard room- a tiny room with the view facing the neighborhood's wall, I realized when i get the room and called them immediately to change the right room but they said my room is sold out and apologized for the mistakes. That's terrible that they sold the room that i had paid, they give me back my room the next day but keep me waiting until 4pm to check in. The only thing that I voted for this hotel is the location, not their facilities nor the receptionists.

A lot of money for not very much”

This is a fairly standard hotel near Times Square. The bed was comfortable, the room clean, and the bathroom worked. For a four-star hotel charging nearly $400 USD per night (my average over 3 nights), I take such things as standard. I guess what you are paying for has to be the location, because nothing else about the place impressed me. There was no assistance with my bags upon arriving at the hotel. The photos of the room have been taken with a wide lens camera to deliberately deceive, and for an average of nearly $400 USD per night, the room and the bathroom are very small. An early check in fee of nearly $70 applied, when the vast majority of hotels around the world offer this for free if the room is available. I was personally disgusted by that. Then the check-in clerk kept trying to upsell me on other upgrades which I had not asked for. When I looked down at her screen, I could see why - there were clear amounts of commission to be paid to her for each upgrade she could sell me. Overall, the place is pleasant enough and I think it was the outlandish price tag that left the bitter taste in my mouth. This seems to be standard in New York, and is probably the reason that Airbnb and alternative forms of accommodation are thriving.

Never book this hotel”

The only good thing about this hotel is its location -just a few blocks away from Times Square. It is also connected to Sugar Factory and City Kitchen. But other than that, this hotel is a total disappointment. The room we booked was not so clean - carpet was really filthy and the hallways smelled like cumin. The worst part was the attitude of its staff particularly the bell boys. We had six huge and heavy luggages with us, and since our flight was at 11pm, we asked them to store the luggages first for us. The bell boy made sure we felt his dismay towards our luggages. We felt discriminated because some Caucasian looking tourists also asked to store their heavy luggages but their treatment was very different. We gave this hotel a chance despite its negative reviews, and we should have been warned. So to those looking for a hotel near Times Square, please do not consider ROW NYC.