Row NYC Hotel
Row NYC Hotel
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8.4
Excellent

"The facility was just comfortable for a short stay."

Shu

|

March 7, 2017

 Row NYC Hotel
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Lobby Row NYC Hotel
Lobby
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Lobby Row NYC Hotel
Lobby
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Interior view Row NYC Hotel
Interior view
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See map Row NYC Hotel
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Exceptional
Location
9.2
See all 6 photos Row NYC Hotel
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What guests are saying:
good, clean and cheap
Basem from Saudi Arabia
Couple
The hotel is centrally located and is close to everything (subway, Time Square, restaurants, etc.)
Anna from United States
Family with young children
Have referred friends to the Row.
Melanie from United States
Couple
Just be prepared the rooms are small other than that no complaints the staff was very friendly and helpful. Plus the hotel location is GREAT right in the middle of Times Square everything is in waking distance!!!
Bridgett from United States
Business traveler
Good location and great food downstairs. Very clean.
Michael from United States
Business traveler
Just for location, ease of check in and out, quality of facilities, and really cool vibe, this has been one of the best stays in New York I've ever experienced!
Adrian from Philippines
Family with young children
In the heart of NYC and lots of great restaurants within the area
Alvin from Philippines
Couple
I went their for business and it was near to my work, overall nice hotel , good location good rooms and very good helping staff.
Avenash from Pakistan
Business traveler
location, beautiful and clean
Basem from Saudi Arabia
Couple
Value for money, accessible to all places, souvenir shop areas, bar, broadway, time square etc. The staff are helpful. Fermin of the front desk extended an extra mile to my group in terms of booking additional rooms and parking slot.
Fritzie from Philippines
Business traveler

Row NYC Hotel

Exceptional location
- Inside city center
- What's nearby?
Very good
From 449 reviewsSee what guests said
7.2
/
10
Very good cleanliness
7.1
Value for money6.7
Location rating9.2
Nearest airportLaGuardia Airport (LGA)
Distance to airport9.9 km
  • 210 meters to public transportation

  • Located in heart of New York (NY)

  • Air conditioning

  • Daily housekeeping

Room choices
8 travelers are looking at this property right nowBook now before it's too late!
Queen Deluxe City View
Queen Deluxe City View
...
  • Room size: 14.4 m²/155 ft²
  • City view
  • 1 double bed or 1 queen bed
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Deluxe City View Two Beds
Deluxe City View Two Beds
...
  • Room size: 19.51 m²/210 ft²
  • City view
  • 2 double beds
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Superior Two Twin
Superior Two Twin
...
  • Room size: 14.86 m²/160 ft²
  • Non-smoking
  • 2 single beds
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Superior Full/Queen
Superior Full/Queen
...
  • Room size: 12.54 m²/135 ft²
  • Non-smoking
  • 2 double beds or 1 queen be...
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Premium City View Full/Queen
Premium City View Full/Queen
...
  • Room size: 17.19 m²/185 ft²
  • City view
  • 1 double bed or 1 queen bed
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Deluxe 2 Double Beds
Deluxe 2 Double Beds
...
  • Room size: 19.51 m²/210 ft²
  • City view
  • 2 double beds
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Deluxe City View with King Bed
Deluxe City View with King Bed
...
  • Room size: 21.83 m²/235 ft²
  • City view
  • 1 king bed
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Superior Two Double
Superior Two Double
...
  • Room size: 19.51 m²/210 ft²
  • Non-smoking
  • 2 double beds
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Standard Full/Queen Selected at Check-in
Standard Full/Queen Selected at Check-in
...
  • Room size: 12.54 m²/135 ft²
  • Non-smoking
  • 1 double bed or 1 queen bed
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Superior Double Bed
Superior Double Bed
...
  • Room size: 32.52 m²/350 ft²
  • Shower
  • 2 double beds
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Have a question for Row NYC Hotel?

What people love about the property

  • 7.6
    Very good

    "Great Location, nice hotel!"

    darcy

    |

    January 24, 2017

  • 8.4
    Excellent

    "The location is very comfortable."

    PHOOMIN

    |

    January 17, 2017

  • 10.0
    Exceptional

    "Good, clean and cheap"

    Basem

    |

    July 11, 2016

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More about Row NYC Hotel

More about Row NYC Hotel

8.4
Excellent

"Staff were good."

ANTON

|

April 15, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Church's Chicken
10 m American
City Kitchen
20 m American, Asian, Fast food
Smith's Bar and Restaurant
60 m American, Bar, Pub
Italian cuisine
Italian cuisine
Il Forno
10 m Italian, Pizza
Mama's Pizza
10 m Italian, Pizza
LA Rivista Palatine Restaurant
140 m Italian
Bar
Bar
The Mean Fiddler
200 m Bar, Irish, Pub
Blue Ruin Bar
380 m Bar, Pub
St. Cloud
400 m Bar

What they offer

6.8
Good

"Great location"

febe

|

January 27, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (449)Booking.com Reviews (12729)
7.2
/
10
Cleanliness7.1
Facilities6.4
Location9.2
Room comfort and quality6.7
Service6.9
Value for money6.7
Provided by verified guests of Agoda
All languages
All guests (449)
All room types
Showing 361 verified guest comments
12345
6.8
Good
Thippakorn from United States
Solo traveler
Standard Full/Queen Selected at Check-in
Stayed 1 night in December 2018
Good location ”
Good location
Reviewed December 10, 2018
8.4
Excellent
ANTON from Indonesia
Solo traveler
Standard Full/Queen Selected at Check-in
Stayed 2 nights in April 2018
Very pleasant stay”
Very good location which is really close to Times Square and a lot of food options nearby. It's also close to Port Authority Bus terminal. Staff were good. Room is pretty good for NYC standards. Overall it is recommended.
Reviewed April 15, 2018
6.8
Good
Fiona from Singapore
Solo traveler
Standard Full/Queen Selected at Check-in
Stayed 1 night in July 2018
Only perk is the location. ”
Room had a mouldy sewage stench, air con compressor was so loud, Toilet was tiny. I am glad Row NYC hotel got fully booked out and I could stay a night before moving to another hotel. I shifted to Hilton Garden Inn Central Park the next day, it was way better. Spacious, clean, bright room and toilet. Only perk of Row is its location right smack in Times Square. But honestly you won’t need to stay in Times Square. Nyc is so convenient and everywhere is just a subway away or even by foot.
Reviewed July 10, 2018
8.4
Excellent
Shu from Japan
Business traveler
Stayed 1 night in July 2016
Just a cozy niche near Times Square”
We had a biz trip in New York state and a bonus holiday at the end. We just chose what seemed to be the best among the rest but the hotel exceeded our expectation. The room was not so big but just enough for two. The facility was just comfortable for a short stay.
Reviewed March 07, 2017
9.2
Exceptional
Fritzie from Philippines
Business traveler
Superior Two Double
Stayed 2 nights in January 2016
Accessible Hotel in NYC”
Value for money, accessible to all places, souvenir shop areas, bar, broadway, time square etc. The staff are helpful. Fermin of the front desk extended an extra mile to my group in terms of booking additional rooms and parking slot.
Reviewed January 30, 2016
8.3
Excellent
HareshGovind from India
Solo traveler
Queen Deluxe City View
Stayed 1 night in November 2014
Heart of Manhattan”
Location, Cleansiness, View
The Stay was great, Visiting NYC and having a place in the heart of the city is essential to having a great trip. The Convience of ROW being close to the Port Authority so being able to travel to several Major Cities and all of new Jersey was excellent. Next to the Hotel there are several Bars that right there which are great tons of Happy Hours and the Famous Shake Shak is right around the corner. I highly Recommend staying here. The Room size was small but thats something that just has to be dealt with in NYC.
Reviewed May 29, 2015
9.0
Exceptional
May-yi from United States
Solo traveler
Standard Full/Queen Selected at Check-in
Stayed 2 nights in July 2014
Excellent location with a chic decor!”
1) Location 2) Lobby decor 3) Room comfort
Definitely good value for money if you are looking for a super convenient location to stay in and spend most of your time outside during the day. The chic-looking lobby offers a great sense of space and modernity when you walk in, and the room interior is much nicer than many other hotels in town. Definitely would consider staying again next time.
Reviewed November 22, 2014
10.0
Exceptional
STEVEN from Singapore
Group
Superior Two Double
Stayed 3 nights in May 2018
good location”
Singapore airlines crew stay in this hotel
Reviewed November 18, 2018
7.2
Very good
WANTING from Taiwan
Solo traveler
Standard Full/Queen Selected at Check-in
Stayed 2 nights in October 2018
Location is awesome but smell weird in the room and can not be fixed”
The location of hotel is awesome, not far from the time square and metro stations. The only bad thing is smelling super weird in the room. tried to ask housekeeper and receptionist in lobby for help, but no one can solve the problem and just sprayed and changed the air for solution. I couldn’t sleep for two nights.
Reviewed October 24, 2018
8.8
Excellent
Ron from Israel
Group
Superior Two Twin
Stayed 2 nights in April 2018
Great Location”
The Row is located in an excellent place The only complaint is they let me order a double room for 4 adults. The pictures led me to believe that it would fit and once arrived the room was not big enough!
Reviewed April 30, 2018
5.2
Jojo from Philippines
Solo traveler
Standard Full/Queen Selected at Check-in
Stayed 2 nights in March 2018
Location!!”
The main thing I liked about the place is the location since the hotel is near Port Authority, although it’s kinda expensive. Just wanted to say that I still have an issue with my refund since they asked me to pay $100 cash on top of my cc charge. They said they will deduct $60ish from the $100 as payment for Facilities, Wifi included, and will give me back the remaining amount. It’s been more than 2 weeks and I haven’t received any. They’re not even replying to my messages here.
Reviewed April 12, 2018
5.2
Foo from Malaysia
Family with teens
Superior Full/Queen
Stayed 7 nights in December 2017
Rooms in Shocking Condition!”
Booked 7 nights but checked in and checked out the next morning. This hotel should be closed down by the NYC deparment of health for unhygenic reasons. Had left over faeces stains on toilet bowl! Lots of hair and hair clips on carpet! (This hotel has never heard of a vacuum cleaner). We even found a BRA (this one takes the cake) on the carpet when we checked in! Yes! A bra from previous guest was on the floor in plain sight! Heater wasn't working and it was minus 6 Celsius outside. Took pictures and showed to front desk and they reluctuntly refunded me for the balance. Don't let the nice lobby downstairs fool you. This property IS NOT what you see in the pictures on the websites and I am not exaggerating here!
Reviewed December 29, 2017
6.0
mehedi from Bangladesh
Family with young children
Deluxe Room with Two Double Beds and City View
Stayed 2 nights in July 2018
Above average”
My wife with my child and my in laws family was there and after check in they got stuck in lift for 15-20 minutes. Though they discounted $70 as a facility charge but Its horrible stuck in lift as hotel in Manhattan at times Square should not expected. Lack of cleanses also staff are not supportive as my family informed. And moreover from Agoda I choose pay at property option (obviously for this option I have to pay more) but they are charge my credit card for one night earlier than check in as they informed for high demand they are just confirming my room. ( I used my credit card for book the room).
Reviewed July 18, 2018
4.8
Grace from Philippines
Couple
Standard Full/Queen Selected at Check-in
Stayed 4 nights in June 2018
Acceptable”
There are hideen charges which were not posted on agoda such as resort/facilities fee
Reviewed July 10, 2018
7.2
Very good
MOHAMMAD from Bangladesh
Couple
Standard Full/Queen Selected at Check-in
Stayed 3 nights in June 2018
AmaZing , gr8 location ”
AmaZing , gr8 location
Reviewed June 24, 2018
8.8
Excellent
Tomas from United States
Family with teens
Standard Full/Queen Selected at Check-in
Stayed 5 nights in March 2018
Great location”
The hotel was situated in a great location right beside the theaters. The rooms were small but for the holiday traveler it was just right. And the price was nice too so I have no complains.
Reviewed March 09, 2018
7.6
Very good
Nguyen from Vietnam
Business traveler
Deluxe Room with City View
Stayed 3 nights in November 2017
Un professional staff”
I made a reservation for 3 nights with deluxe city view rooms but when I checked in at late night they give me standard room- a tiny room with the view facing the neighborhood's wall, I realized when i get the room and called them immediately to change the right room but they said my room is sold out and apologized for the mistakes. That's terrible that they sold the room that i had paid, they give me back my room the next day but keep me waiting until 4pm to check in. The only thing that I voted for this hotel is the location, not their facilities nor the receptionists.
Reviewed November 09, 2017
6.0
Santiago from Australia
Solo traveler
Standard Full/Queen Selected at Check-in
Stayed 3 nights in June 2017
A lot of money for not very much”
This is a fairly standard hotel near Times Square. The bed was comfortable, the room clean, and the bathroom worked. For a four-star hotel charging nearly $400 USD per night (my average over 3 nights), I take such things as standard. I guess what you are paying for has to be the location, because nothing else about the place impressed me. There was no assistance with my bags upon arriving at the hotel. The photos of the room have been taken with a wide lens camera to deliberately deceive, and for an average of nearly $400 USD per night, the room and the bathroom are very small. An early check in fee of nearly $70 applied, when the vast majority of hotels around the world offer this for free if the room is available. I was personally disgusted by that. Then the check-in clerk kept trying to upsell me on other upgrades which I had not asked for. When I looked down at her screen, I could see why - there were clear amounts of commission to be paid to her for each upgrade she could sell me. Overall, the place is pleasant enough and I think it was the outlandish price tag that left the bitter taste in my mouth. This seems to be standard in New York, and is probably the reason that Airbnb and alternative forms of accommodation are thriving.
Reviewed June 09, 2017
3.2
Rachelle from Philippines
Family with teens
Stayed 2 nights in December 2016
Never book this hotel”
The only good thing about this hotel is its location -just a few blocks away from Times Square. It is also connected to Sugar Factory and City Kitchen. But other than that, this hotel is a total disappointment. The room we booked was not so clean - carpet was really filthy and the hallways smelled like cumin. The worst part was the attitude of its staff particularly the bell boys. We had six huge and heavy luggages with us, and since our flight was at 11pm, we asked them to store the luggages first for us. The bell boy made sure we felt his dismay towards our luggages. We felt discriminated because some Caucasian looking tourists also asked to store their heavy luggages but their treatment was very different. We gave this hotel a chance despite its negative reviews, and we should have been warned. So to those looking for a hotel near Times Square, please do not consider ROW NYC.
Reviewed December 24, 2016
3.2
WARREN from Canada
Solo traveler
Stayed 3 nights in November 2016
Worst Hotel Ever! And Hidden Charges!”
First of all, if you'd like to have a big cockroach in your shower, and also one in the hotel lobby, then this might be the hotel for you. Not for me! This is the only hotel that I have booked through Agoda that used my email and tried to up-sell me before arrival. But I did fill out the pre-check in email the day before my arrival, but that did not help one bit. The check-in took over two hours because their system was down. It was 11pm when I arrived, and I got to my dirty room at 2.20am. And while in the line, the hotel manager told the tired and grumpy waiting customers that he can't guarantee that we would all have a room because they don't know which rooms are vacant without the computer system (which means, in the case of a fire, they don't know who's in which room!) The manager invited us to look for another property (and that was mid night) and said they won't charge us for the night (wow!), but also would not pay for the other hotel. It's totally unacceptable that the hotel isn't taking any loss for the failure of their own system. Here is a list of things, other than the check-in saga, that is worthy of knowing: 1) The digital clock is not set to the correct time 2) There were pieces of trash in the room when I got in 3) The safe was locked when I got in and so I couldn't use it 4) The drawers by the bedside table, both sides, wouldn't close; so it's a trap in the middle of the night 5) WIFI does not work for a full day - their system is down again! 6) No cleaning/ room service in the first day I stayed there 7) Hidden "Facilities Charges" of US $89 for three nights!! 8) Shower curtain is way too short, so it's easy to flood the whole bathroom after shower 9) Big cockroach in the shower and also in the lobby In a nutshell, it's the worst hotel I have ever stayed in, in every way.
Reviewed November 11, 2016
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  • Exceptional location
  • Broadway
  • 42nd St Port Authority Bus Terminal Subway Station is within 0.21 km