2021
Roy Dala Hotel
10A Nam Ky Khoi Nghia, Ward 1, Dalat City, Lam Dong Provice, Vietnam, Dalat City Center, Dalat, Vietnam - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Dalat City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Crazy House. This 3-star property features restaurant to make your stay more indulgent and memorable.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Facilities
Airport transfer
Car park
Shuttle service
Golf course [on-site]
Bicycles
Free Wi-Fi in all rooms!
Luggage storage
Your dates are popular among travelersUsers are booking a place in Dalat every 2 minutes on Agoda.com
Very good 3 star hotel”
Location: very close to the Dalat market and good walking distance to Xuan Huong lake. Room: so biggg, for the space itself it could reach 3 and a half star standard room. And the bed was very comfy. Amenities: enough of everything - tea/coffee for morning, water bottle everyday, fan, hair dryer, wardrobe, hangers for clothing, big mirror for make-up, desk with white light lamp, flat screen tv with decent foreign cable choices (though the screen quality is not that great, i guess the tv was just too old), mini fridge... Staff: polite and helpful. Room service: very nice and efficient. Hotel service: they have motorbikes and cars for rent per day with good price (about the same as many other bike renting places), their automatic motorbikes get rented out really fast so you better ask for one early enough (the manual ones are harder to ride for foreigner). Breakfast: buffet style. Overalls it was a pleasant stay at the hotel. I would come back here for the comfort when in Dalat.
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Great service and room, excellent location”
We spent 2 nights here in Double Suit room, quiet with sound-proof, the room is large equipped with Smart Tv, sauna bathtub, king bed. The hotel has good location. You can buy the breakfast directly in the hotel for 100k VND/each. Breakfast is delicious from main dishes to desserts; not so crowded even in the weekend. If you need to travel to the airport, try to arrange with the hotel, they’ll help you book a taxi for only 180k VND one way, cheaper than anywhere else. Recommended, I’ll be back here next time we visit Dalat. Thanks Roy for a great experience.
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Dear Ms. Trang, Thank you very much for your stay at our hotel, and for the time taken to post your feedback. We are so happy to know that you were satisfied with the service and felt the thoughtfulness and enthusiasm of our staff. Sincere customer comments will be the motivation for us to always try harder to bring better services and experience for the coming times of customers. We wish you and your family good health and success! Best regards, Hoai Thanh (Ms.) - Sales Manager
Exceptional”
We only stayed one night but we were very happy with our experience. Staff was very professional and accommodating. Facilities were clean and well kept. I have no reservation recommending this hotel to others.
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Dear Stephen, Thank you very much for choosing our hotel and taking your time write to review about ROY DALA HOTEL. Your positive feedbacck definitely serves as an encouragement to all of us as we always try to bring our guests the best services possible. Hope to see you next trips. Best regards, Ngoc Thao - Assistant Sales Manager
Very great hotel ”
Everything is great Very good location, the staff very friendly, room very clean and comfortable If I come back Dalat I stay here again
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Dear Kim, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Roy Dala Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Manager
Great”
Friendly and helpfull staff,especially night shift staff.. great location..2 mins walk to night market.
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Exceptional”
I had a great time in here. The staff are so kind. Very clean. Have street band every night in front of the hotel. The breakfast are good, various of choices.
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Dear Huyen, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Ngoc Thao - Assistant Sales Manager
Exceptional”
The front desk service is good, the room is clean, breakfast heve many variety, Overall, this property is good and will come again on next visit
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Dear Mr. Lim, Thank you so much for choosing Roy Dala Hotel. Your comments are the motivation for us to try our best to provide good services to our customers. We are happy to serve you with your friends and family. Looking forward to seeing you later. Thanks and Best regards, Ngoc Thao - Assistant Sales Manager
Highly recommended! ”
My family had a trip with 2 babies so the location is not totally good. However, other things were absolutely amazing, from super friendly and useful staff (he always smiled and offered help) to clean and newly-furnished rooms . This is a quite new hotel, so despite not enough guests for morning buffet, it was still served with best quality that offered wide variety of options from different kinds of noodles to bread and jam. More importantly, all food tasted good and newly-cooked. For sure, I will stay here for next trips and recommend my friends. Hopefully, the hotel and the staff will be striving for better service.
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Dear Ms. Mai It is a pleasure to read your fantastic feedback; we are delighted you experienced the generous hospitality during your stay. Thank you for writing such a detailed review. We will be sure to share your comments to all of the team. Do let us know if you will be returning to Dalat. Thank you and hope to see you soon. Best regards, Hoài Thanh (Ms.) - Sales Manager
Good hotel.”
Good location & staff, about 5 minutes walking to the Dalat market Hair salon and mini mart are near by Many restaurants and coffee shop around the hotel Breakfast is delicious One minus point is the water sometimes too hot & can not cool down in a short time.
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I enjoyed my stay here”
Friendly staff, can speak English well. Clean and new hotel. Breakfast was good. Felt like staying at home in this hotel. Would come back next time.
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Exceptional”
The staff very friendly, Closed the night market. We have long stayed here and the hotel has upgraded the room for us.
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clean and comfortable”
polite and professional staff, able to assist with any questions or concerns. few minute walk to night market and close to restaurants and the like. Clean comfortable rooms with a decent breakfast to start your day! I would not hesitate to recommend to friends and family.
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Good location”
Pros: Easy access to market n eateries. Friendly staff. Cons: Cleanliness can be further improved coz I see dust balls on bathroom door. Suggestion: A bath mat near the shower door will be appreciated as there is a small gap in the shower door n water will seep out whenever we take our shower.
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Everything was great until some staffs were not helpful during lacking of facilities.”
Car park overloaded in lasts days of our stay, security cannot help but also very rude. Some miscommunication between internal staffs but they tried to concluded that the mistake is from us (guests). All these make us feel uncomfortable which despite the very honesty & kind ơner from the beginning.
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Dear Ms Ly, We would like to thank you for informing us of your recent stay in our hotel in your letter. We are sorry that you were disappointed. Please accept our sincere apologies for any inconvenience suffered. Hotel was fully booked leading to the overload of our parking lot and it was impossible to serve you well at the time you were staying. Additionally, it seems that during this time our security guards were extremely confused, which was their unusual and impatient way of behavior with you. As the concern you had about the misunderstanding with the hotel’s facilities which you had borrowed during your stay, we found that one spoon and one knife had been given to your room - as requested, but our staffs couldn’t find out the knife in this room while you were checking out. After you had left, they found the knife in your friend’s room. We can assure you of every attention should you again be in need of accommodation. We look forward to your coming. Yours sinc
Very good”
The "suite" we boked was actually just a double room with a small bathroom. Certainly not the 35 m3 advertised. The "standard double" , booked for our children, was larger than the "suite".
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Above average”
Positive: Good ceiling lights. Good location Food is OK The staff director is nice and helpful Negative: Staffs need to be trained more. I had booked and paid a series of 4 nights with 1-king bed room but they placed me to smaller, 2-bed the 4th day and forced me to vacant the 1-king bed by 12noon; otherwise they could charge for late check out.
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On behalf of Roy Dala Hotel team, I appreciate your sharing. This is the motivation for our service quality to get better and better. Regarding the matter as you shared, we also wish to clarify more. We have received your booking with is 2 single beds room (Twin bed), stay for 4 nights. On the day you checked in, we realized that you travelled alone, so we suggest you to change to a large bed room, however, this room type is only available for 3 nights, the last night (the 4th night) you will switch to a twin bed room, exactly the type you made the booking. We had unanimity for this. Besides, following hotel regulations, the check-in time is after 14.00, check-out time is before 12.00. We need at least 2 hours to make up the room to vacant ready for the next customers. We do hope you can understand this. We regret that there were some unpleasant experiences during your stay at the hotel. We are still try our best to upgrade our service higher. Best reagards, Vice General Ma
Good Location”
This is the first time to stay at this hotel, overall is good, clean , room is big and the breakfast is not bad. Location for this hotel are near with the night market.
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Good Location”
This hotel is very near with the night market, staff are polite, room is big and very clean. Only the light at the corridor a bit dark, maybe can install extra light at there.
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Many Issues”
I get a hotel for a place to sleep. The bed at Roy Dala was not at all comfortable. Problem 2. No coffee for the compliment breakfast. Problem 3 no hot water for a shower on my last day there. Reception didn't understand English when I tried to let them know about the problems. Find somewhere else
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Room & Staff Issues”
1) Receptionist asked me to pay first, which is contrary to normal rules. Normally I pay when I check out, not when I check in. 2) Receptionist insisted on keeping my girlfriend's passport even when I already made full payment. 3) On July 30 evening about 6pm, I returned to hotel after a long day. The evening shift guy receptionist asked me details about my flight details, flight number. This should be done upon checkin by afternoon staff, not by evening staff. We felt tired after a long day and wanted to rest in room but felt disturbed by the evening guy staff. 4) Inside room, curtain cannot cover windows fully, hence sunlight enters early in morning, making it impossible for a good night's sleep. 5) No wifi in toilet of room 6) Water pressure weak and not easy to adjust to correct temperature. 7) Only 1 chair inside room. Recommended to have 2.
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Dear Sim Guo Hui, Thank you for your choosing our hotel on your vacation. We are sorry for your experience during your stay with us. Please let us sharing some things to you: 1) Payment for room charge: we have tried to inform our guest that this is hotel policy for the bookings which is not paid in advance when they made the booking. 2) Keep guest's passport: This is a part of the goverment law. We have to register guest's information with the local government and present guest's ID for local policemen in a sudden inspection. We do hope can receive your sympathy for this goverment's policy. 3) Collect guest health declaration information: we have taken the serious meeting to ensure that this will not happen again. We usually ask guest's information upon check-in and we will make sure that this will be the applied practice in the future. 4) The other matters: we have double checked and improved that ensuring to bring the best quality service to customers. Thanks & best regards