Royal Hideaway Playacar – Adults only - All Inclusive
Royal Hideaway Playacar – Adults only - All Inclusive
Royal Hideaway Playacar – Adults only - All Inclusive
Royal Hideaway Playacar – Adults only - All Inclusive
Royal Hideaway Playacar – Adults only - All Inclusive
Royal Hideaway Playacar – Adults only - All Inclusive
Royal Hideaway Playacar – Adults only - All Inclusive
Removed from saved list

8.9

Excellent
/10
(302 reviews)See what guests said
See map

9.6

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Parque Los Fundadores 2.0 km
Nuestra Senora del Carmen Catholic Church 2.0 km
3D Museum of Wonders 2.5 km
Quinta Avenida 2.6 km
Playa Punta Esmeralda 5.9 km
Rio Secreto 6.3 km
Nearby landmarks
Dr. Nelson Cisneros 460 m
Playacar Beach 540 m
Plaza Playacar 630 m
Zona Arqueologica Playa Del Carmen 860 m
Playa Kite 1.0 km
Hospiten Riviera Maya 1.3 km
Sams Club 1.3 km
City Club 1.4 km
Coppel 1.5 km
Paraiso Caribe 1.7 km
Free Wi-Fi

Royal Hideaway Playacar – Adults only - All Inclusive

Lote Hotelero Nr.6 Fracc.Playacar, Playacar, Playa Del Carmen, Mexico, 77710 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 30 minutes on Agoda.com
Value for money7.8
Location rating9.6
Nearest airportCozumel International Airport (CZM)
Distance to airport19.5 km

Rooms available at Royal Hideaway Playacar – Adults only - All Inclusive

Excellent
Room comfort & quality
8.8
Luxury
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 queen beds
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Luxury Royal View
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed or 2 queen beds
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Luxury Relax Pool
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed or 2 queen beds
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Luxury sunrise room
...
  • Room size: 50 m²/538 ft²
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Luxury Sunrise King Room
...
  • Room size: 50 m²/538 ft²
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Royal Memories
...
  • Balcony/terrace
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Royally Luxurious
...
  • Balcony/terrace
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Royal Relaxation
...
  • Balcony/terrace
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Royal Romance
...
  • Balcony/terrace
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Room Assigned on Arrival
...
  • Balcony/terrace
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Frequently asked questions

What time is check-in and check-out at Royal Hideaway Playacar – Adults only - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Royal Hideaway Playacar – Adults only - All Inclusive?

A stay at Royal Hideaway Playacar – Adults only - All Inclusive also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Royal Hideaway Playacar – Adults only - All Inclusive has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Royal Hideaway Playacar – Adults only - All Inclusive?

Start your mornings right, with the continental and buffet breakfast options offered at Royal Hideaway Playacar – Adults only - All Inclusive.

What are my dining options at Royal Hideaway Playacar – Adults only - All Inclusive?

Royal Hideaway Playacar – Adults only - All Inclusive features 6 on-site restaurants for your dining convenience.

What is the smoking policy at Royal Hideaway Playacar – Adults only - All Inclusive?

Royal Hideaway Playacar – Adults only - All Inclusive does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Royal Hideaway Playacar – Adults only - All Inclusive?

Royal Hideaway Playacar – Adults only - All Inclusive is located in Playacar, famous for good restaurants such as Blucacao, La Vaqueria and Buenerrimo.

What popular shopping places are close to Royal Hideaway Playacar – Adults only - All Inclusive?

Royal Hideaway Playacar – Adults only - All Inclusive is located in Playacar area which features shopping places such as Plaza Playacar, Playa Kite and Decogallery, The Mexican Touch.

What popular beaches are close to Royal Hideaway Playacar – Adults only - All Inclusive?

Royal Hideaway Playacar – Adults only - All Inclusive is located in the Playacar area, which includes Playacar Beach.

What popular natural sightseeing spots are close to Royal Hideaway Playacar – Adults only - All Inclusive?

Royal Hideaway Playacar – Adults only - All Inclusive is located within Playacar, which makes it conveniently close to natural sights including Rio Secreto.

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Explore the neighborhood

Overall rating:

8.9

Excellent
302 reviews
Cleanliness
8.4
Facilities
8.7
Location
9.6
Read all reviews >
More about Royal Hideaway Playacar – Adults only - All Inclusive

More about Royal Hideaway Playacar – Adults only - All Inclusive

For travelers who want to take in the sights and sounds of Playa Del Carmen, Royal Hideaway Playacar - All Inclusive - Adults O is the perfect choice. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Plaza Playacar, Playa Kite, Del Mundo Photography.

Offering hotel guests superior services and a broad range of amenities, Royal Hideaway Playacar - All Inclusive - Adults O is committed to ensuring that your stay is as comfortable as possible. Top features of the hotel include 24-hour room service, facilities for disabled guests, car park, room service, restaurant.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The complete list of recreational facilities is available at the hotel, including hot tub, private beach, fitness center, outdoor pool, spa. Enjoy unparalleled services and a truly prestigious address at the Royal Hideaway Playacar - All Inclusive - Adults O.

Show less
Amenities and facilities
Excellent
Facilities

8.7

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • All-inclusive meals

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Accessible by stairs
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Desk
  • Fan
  • Fire extinguisher
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Mosquito net
  • Pool facilities
  • Private bathroom
  • Private entrance
  • Satellite/cable channels
  • Separate dining area
  • Shower
  • Slippers
  • Smoke detector
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Wake-up service
  • Whirlpool bathtub
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Full English/Irish
Restaurants on site

Ventanas

  • Cuisine: International

Palazzo

  • Cuisine: Italian

Spices

  • Cuisine: Caribbean, Mexican

The Grill

  • No additional information available

Azia

  • Cuisine: Middle Eastern

The Deck

  • No additional information available
Location
Lote Hotelero Nr.6 Fracc.Playacar, Playacar, Playa Del Carmen, Mexico, 77710
Exceptional
Location

9.6

Airports

  • Cozumel International Airport (CZM)
    19.5 km
  • Cancún International Airport (CUN)
    52.9 km

Public transportation

  • ADO International Bus Station
    2.1 km

Hospital or clinic

  • Dr. Nelson Cisneros
    460 m

Shopping

  • Galeria de Arte 5ta Avenida
    2.6 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Parque Los Fundadores
    2.0 km
  • Nuestra Senora del Carmen Catholic Church
    2.0 km
  • 3D Museum of Wonders
    2.5 km
  • Quinta Avenida
    2.6 km
  • Playa Punta Esmeralda
    5.9 km
  • Rio Secreto
    6.3 km

Nearby landmarks

  • Dr. Nelson Cisneros
    460 m
  • Playacar Beach
    540 m
  • Plaza Playacar
    630 m
  • Zona Arqueologica Playa Del Carmen
    860 m
  • Playa Kite
    1.0 km
  • Hospiten Riviera Maya
    1.3 km
  • Sams Club
    1.3 km
  • City Club
    1.4 km
  • Coppel
    1.5 km
  • Paraiso Caribe
    1.7 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • The minimum age required to stay at this property is 14 years.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out until12:00

Getting around

  • Airport transfer fee250 USD
  • Travel time to airport (minutes)45

Extras

  • Daily Internet/Wi-Fi fee0 USD

The property

  • Number of restaurants6
  • Number of rooms 200
  • Year property opened1998

Reviews of Royal Hideaway Playacar – Adults only - All Inclusive from real guests

Provided by verified guests of Agoda
8.2
/
10
Excellent
Cleanliness8.4
Facilities8.7
Location9.6
Room comfort and quality8.8
Service8.0
Value for money7.8
High score for Playa Del Carmen
Rating
9+ Exceptional (2)
8-9 Excellent (1)
7-8 Very Good (3)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (1)
Jun - Aug (2)
Sep - Nov (2)
Dec - Feb (2)
Don't miss out!Users are booking a place in Playa Del Carmen every 30 minutes on Agoda.com
All guests (11)
All languages

Show reviews that mention 

Showing 7 verified guest comments
4.0
Colleen from Canada
Couple
Luxury
Stayed 3 nights in November 2020

Regretful decision”

Stayed here mid-trip for 3 days after staying in a wonderful hotel in Cancun. After Royal Hideaway went to another resort - Vidanta - for one week. Royal Hideaway was awful: - Check-in horrible! No greeting other than bell man (who we had to go find) and sat and waited 40 minutes for any acknowledgement and service from small front desk. Very unfriendly women at desk. And despite an earlier email saying I have a disability and use a cane - which was obvious in person - they gave me a 3rd floor room and expected me to keep it. (NO elevators). Took hours and speaking to manager to get a ground floor room - they were at 30% occupancy - and they then checked us into a room with people's luggage and bags. Expected us to stay/keep the room without it being sanitized! Finally got a room that was empty but obviously not used for awhile - horrible smell - not the usual Caribbean musty smell - much more. So tired of it all by then - so we cleaned the room ourselves but it was not pleasant. - Dining options limited and not forecasted on the website. Would not sit us outside one night even with our reservation. We watched as they sat couples coming in after us outside. Inside was a small brightly lit room with no ambiance. Waiters very pretentious. Remaining dinner was room service for us. - Mid stay my husband lost his room bracelet in the ocean. Front desk issued new one but then neither his nor mine worked or the separate rom cards and we could not get into room. Took three trips to desk and almost 2 hours to fix. Finally rectified by manager. - Despite front desk keeping our passports - thank heavens I realized it - we were delayed departing as they decided they then had to photocopy them. - In stark contrast to other two properties we stayed at this trip - the Covid-19 precautions were weak, either not in place or not followed. Most guests wore no masks in public areas and congregated closely at the resort activities like luncheon demonstration with fish meal prepa

Reviewed November 24, 2020

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7.2
Very good
irina from Italy
Couple
Luxury
Stayed 1 night in June 2019

Staff could be better”

Fake friendliness from the staff. Front office agents are the worst I've seen in a leading hotel. The room I was assigned was dirty and smelly... Mold in the bathroom ceiling, bed linens with fresh lipstick stains from previous guests, dirt, Holes.. Dirt under the bed. Stains in forniture. Pieces of plastic. Phone not working. I was shocked. Total disaster. Went to the reception and after two more hours, 5pm I was assigned another room first floor freshly painted right temperature and ambiance. Perfect decor... everything comfortable bed. It's a shame I had to complain to finally get what I paid for. Besides that. Beautiful hotel... Amazing pools, the restaurant where breakfast is served couldn't have a better view. Food variety not so good but all good quality.

Reviewed July 17, 2019

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8.0
Excellent
Mark from United States
Couple
Luxury
Stayed 3 nights in November 2013

Ok Restaurants ”

Ocean, top shelf alcohol, massage

We've travelled to so many all inclusive resorts and this place is just ok. Don't expect the food to be good, we only ate at the sushi restaurant after having a bad experience at others.

Reviewed December 12, 2013

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9.3
Exceptional
Laura from United Kingdom
Couple
Luxury
Stayed 2 nights in December 2012

Beautiful All Inclusive Experience”

Fantastic food, lovely rooms, comfy sunloungers and plenty of space to relax

We really enjoyed our stay at the Royal Hideaway - prior to this trip I had never experienced all inclusive before, but we really enjoyed it, particularly at this hotel where the food really was 5 star and the rooms also very luxurious. Would definitely recommend and would definitely visit again!

Reviewed January 08, 2013

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8.0
Excellent
Tan from Canada
Couple
Luxury
Stayed 7 nights in August 2012

Luxury resort with great restaurants”

Great quality of food, not too crowded, nice beach

As many people say this resort has great restaurants. We love the food from all their restaurants except Place Royale. You have limited choices in Place Royale. I ordered a rare steak but it came out more like medium well. I told the waiter I want to get the fish dish instead but he brought me another steak. Even though this time the steak is more rare, but it was still not to my standard. I would say around medium. The room is quite nice. Though there was a huge cockroach in the bathroom one night. There was one day when housekeeping didn't clean the bathtub. The bed is really comfortable. I felt asleep in an instant every night that I stayed there. We really love the fact that room service is included. It is so comfortable to have breakfast in our room. We also loved to have our food brought to us at the beach. It is amazing to eat with the great view. I am not sure if it is just me but I found that their service is better at night than in the morning, even from the same person. I think it is quite interesting. Also we see that some of their guests do get more attention or better service. Overall I think the resort is great. We did get good service from everyone who is working there. Royal Hideaway does look the nicest compare to other resorts in the area. I am glad that we have stayed here. One last thing to mention is that if you are planning to buy some tequila, buy it from the resort. Their prices are cheapest compare to the stores outside and duty free. We got in from one of the server from The Deck.

Reviewed September 13, 2012

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9.0
Exceptional
Marc from United States
Couple
Luxury
Stayed 5 nights in April 2012

Almost Perfect”

Very high end

we just returned from our 3rd visit to the rh and we will be returning again. this resort really knows how to take care of hard working vacationers looking to relax. you want for nothing. the food while not spectacular is every bit of excellent; all the meals are finely prepared, with plenty of choices and without limitation. the staff at the rh is dedicated to making sure your vacation goes seamlessly. the service is excellent and everyone is very attentive. we want to give a special shout out to roger – our concierge, for not only remembering us but for remembering where we like to eat. our reservations were made before we checked in. also, to veronica – the hostess at spices, there is no brighter smile to greet us in the morning. to ismeal our waiter at the grill, he couldn’t have been more attentive and kind. to enrique – at the pool, it was his 3rd day on the job and he fit right in. we wish him nothing but great success in this new endeavor. all the staff work incredibly hard and the management needs to get credit for attending to every little detail. it amazes us every time we go that people who can afford this type of resort cannot find it in their heart to tip these hard working people. we see several people do it but most people don’t. it’s pretty sad

Reviewed May 08, 2012

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9.7
Exceptional
Jea from France
Couple
Luxury
Stayed 1 night in February 2012

Séjour merveilleux”

Service et restauration

cet hotel peut ne recevoir que des avis positifs tant par le niveau de sa restauration, le confort de ses chambres, la gentillesse du service, l'emplacement par rapport à Playa del Carmen, sa plage.... Un seul petit point négatif : pas de salle spéciale pour se changer si l'on veut profiter de la plage toute la journée pour les départs en fin d'aprés-midi, le check out étant fixé à midi.

Reviewed February 08, 2012

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