9.0
Exceptional
/10
(249 reviews)See what guests said
See map
9.8
Exceptional
Location rating score
Exceptional location
Parking
FREE
Popular landmarks
Parque Los Fundadores2.02 km
Nuestra Senora del Carmen Catholic Church2.04 km
3D Museum of Wonders2.52 km
Quinta Avenida2.6 km
Playa Punta Esmeralda5.91 km
Rio Secreto6.25 km
Nearby landmarks
Plaza Playacar630 m
Zona Arqueologica Playa Del Carmen860 m
Playa Kite1.02 km
Del Mundo Photography1.7 km
Decogallery, The Mexican Touch1.8 km
Papabubble1.83 km
Calle Corazon1.92 km
Paseo del Carmen1.99 km
Parque Los Fundadores2.02 km
Tourist Police Kiosk2.03 km
Royal Hideaway Playacar – Adults only
 Royal Hideaway Playacar – Adults only
Lobby Royal Hideaway Playacar – Adults only
Lobby Royal Hideaway Playacar – Adults only
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4.5-star Resort
Free Wi-Fi

Royal Hideaway Playacar – Adults only

Lote Hotelero Nr.6 Fracc.Playacar, Playacar, Playa Del Carmen, Mexico, 77710 - See map
Wellness activities
Spa & Beauty
Fitness & Pool
Exceptional facilities on premise
9.3 facilities on premise
Excellent cleanliness
8.9 rating for cleanliness
Excellent comfort
8.8 room quality and comfort
Excellent service
8.7 rating for service
  • Private beach

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Cheaper than 99% of all properties in Playa Del Carmen in the last 24 hoursCompared to 1,427 Playa Del Carmen properties at Agoda for various dates
Value for money8.4
Location rating9.8
Nearest airportCozumel International Airport (CZM)
Distance to airport19.5 km

Rooms available at Royal Hideaway Playacar – Adults only

8.8
Excellent
Room comfort & quality
Luxury Double or Twin Room
Luxury Double or Twin Room
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed or 1 queen bed
Enter dates to see prices
Luxury Relax Pool View
Luxury Relax Pool View
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed or 1 queen bed
Enter dates to see prices
Luxury
Luxury
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 queen beds
Enter dates to see prices
Luxury Royal View
Luxury Royal View
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed or 2 queen beds
Enter dates to see prices
Luxury Relax Pool
Luxury Relax Pool
...
  • Shower
  • 1 king bed or 2 queen beds
Enter dates to see prices
Double
Double
...
    Enter dates to see prices
    Single Room - Superior
    Single Room - Superior
    ...
    • Balcony/terrace
    Enter dates to see prices
    Suite
    Suite
    ...
    • Balcony/terrace
    Enter dates to see prices
    Royal Romance
    Royal Romance
    ...
    • Balcony/terrace
    Enter dates to see prices
    Room Standard Standard
    Room Standard Standard
    ...
    • Balcony/terrace
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Royal Hideaway Playacar – Adults only?

    Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Royal Hideaway Playacar – Adults only?

    Royal Hideaway Playacar � Adults only is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Royal Hideaway Playacar � Adults only also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Royal Hideaway Playacar � Adults only has a car park available for guests. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the hotel can arrange car rental for you.

    What is the smoking policy at Royal Hideaway Playacar – Adults only?

    Royal Hideaway Playacar � Adults only does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    Property ranking|Compared to 1,427 Playa Del Carmen properties
    See all rankings
    Value for money score
    8.4/10
    Location score
    9.8/10
    Service score
    8.7/10
    Cleanliness score
    8.9/10
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
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    Overall rating:
    9.0
    Exceptional
    249 reviews
    Cleanliness
    8.9
    Facilities
    9.3
    Location
    9.8
    Read all reviews >
    More about Royal Hideaway Playacar – Adults only

    More about Royal Hideaway Playacar – Adults only

    For travelers who want to take in the sights and sounds of Playa Del Carmen, Royal Hideaway Playacar - All Inclusive - Adults O is the perfect choice. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Plaza Playacar, Playa Kite, Del Mundo Photography.

    Offering hotel guests superior services and a broad range of amenities, Royal Hideaway Playacar - All Inclusive - Adults O is committed to ensuring that your stay is as comfortable as possible. Top features of the hotel include 24-hour room service, facilities for disabled guests, car park, room service, restaurant.

    All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The complete list of recreational facilities is available at the hotel, including hot tub, private beach, fitness center, outdoor pool, spa. Enjoy unparalleled services and a truly prestigious address at the Royal Hideaway Playacar - All Inclusive - Adults O.

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental
    Vegetarian
    Full English/Irish

    Restaurants on site

    Ventanas
    Cuisine:International
    Menu:Buffet
    Palazzo
    Cuisine:Italian
    Menu:Buffet
    Spices
    Cuisine:Caribbean, Mexican
    Menu:Buffet
    The Grill
    Menu:Buffet
    Azia
    Cuisine:Middle Eastern
    Menu:Buffet
    The Deck
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Royal Hideaway Playacar – Adults only from real guests

    Overall rating
    9.0
    Exceptional
    From 249 reviews
    9.4Location
    9.3Room comfort and quality
    9.2Cleanliness
    Agoda Reviews (10)Booking.com Reviews (239)
    Rating via Agoda8.6
    /
    10
    Excellent
    Cleanliness8.9
    Facilities9.3
    Location9.8
    Room comfort and quality8.8
    Service8.7
    Value for money8.4
    High score for Playa Del Carmen
    Rating
    9+ Exceptional (2)
    8-9 Excellent (1)
    7-8 Very Good (3)
    6-7 Good (0)
    <6 Below Expectation (0)
    Time of the year
    Mar - May (1)
    Jun - Aug (2)
    Sep - Nov (1)
    Dec - Feb (2)
    All guests (10)
    All languages

    Show reviews that mention 

    Showing 6 verified guest comments
    7.2
    Very good
    irina from Italy
    Couple
    Luxury Double or Twin Room
    Stayed 1 night in June 2019

    Staff could be better”

    Fake friendliness from the staff. Front office agents are the worst I've seen in a leading hotel. The room I was assigned was dirty and smelly... Mold in the bathroom ceiling, bed linens with fresh lipstick stains from previous guests, dirt, Holes.. Dirt under the bed. Stains in forniture. Pieces of plastic. Phone not working. I was shocked. Total disaster. Went to the reception and after two more hours, 5pm I was assigned another room first floor freshly painted right temperature and ambiance. Perfect decor... everything comfortable bed. It's a shame I had to complain to finally get what I paid for. Besides that. Beautiful hotel... Amazing pools, the restaurant where breakfast is served couldn't have a better view. Food variety not so good but all good quality.

    Reviewed July 17, 2019
    8.0
    Excellent
    Mark from United States
    Couple
    Luxury
    Stayed 3 nights in November 2013

    Ok Restaurants ”

    Ocean, top shelf alcohol, massage

    We've travelled to so many all inclusive resorts and this place is just ok. Don't expect the food to be good, we only ate at the sushi restaurant after having a bad experience at others.

    Reviewed December 12, 2013
    9.3
    Exceptional
    Laura from United Kingdom
    Couple
    Luxury
    Stayed 2 nights in December 2012

    Beautiful All Inclusive Experience”

    Fantastic food, lovely rooms, comfy sunloungers and plenty of space to relax

    We really enjoyed our stay at the Royal Hideaway - prior to this trip I had never experienced all inclusive before, but we really enjoyed it, particularly at this hotel where the food really was 5 star and the rooms also very luxurious. Would definitely recommend and would definitely visit again!

    Reviewed January 08, 2013
    8.0
    Excellent
    Tan from Canada
    Couple
    Luxury
    Stayed 7 nights in August 2012

    Luxury resort with great restaurants”

    Great quality of food, not too crowded, nice beach

    As many people say this resort has great restaurants. We love the food from all their restaurants except Place Royale. You have limited choices in Place Royale. I ordered a rare steak but it came out more like medium well. I told the waiter I want to get the fish dish instead but he brought me another steak. Even though this time the steak is more rare, but it was still not to my standard. I would say around medium. The room is quite nice. Though there was a huge cockroach in the bathroom one night. There was one day when housekeeping didn't clean the bathtub. The bed is really comfortable. I felt asleep in an instant every night that I stayed there. We really love the fact that room service is included. It is so comfortable to have breakfast in our room. We also loved to have our food brought to us at the beach. It is amazing to eat with the great view. I am not sure if it is just me but I found that their service is better at night than in the morning, even from the same person. I think it is quite interesting. Also we see that some of their guests do get more attention or better service. Overall I think the resort is great. We did get good service from everyone who is working there. Royal Hideaway does look the nicest compare to other resorts in the area. I am glad that we have stayed here. One last thing to mention is that if you are planning to buy some tequila, buy it from the resort. Their prices are cheapest compare to the stores outside and duty free. We got in from one of the server from The Deck.

    Reviewed September 13, 2012
    9.0
    Exceptional
    Marc from United States
    Couple
    Luxury
    Stayed 5 nights in April 2012

    Almost Perfect”

    Very high end

    we just returned from our 3rd visit to the rh and we will be returning again. this resort really knows how to take care of hard working vacationers looking to relax. you want for nothing. the food while not spectacular is every bit of excellent; all the meals are finely prepared, with plenty of choices and without limitation. the staff at the rh is dedicated to making sure your vacation goes seamlessly. the service is excellent and everyone is very attentive. we want to give a special shout out to roger – our concierge, for not only remembering us but for remembering where we like to eat. our reservations were made before we checked in. also, to veronica – the hostess at spices, there is no brighter smile to greet us in the morning. to ismeal our waiter at the grill, he couldn’t have been more attentive and kind. to enrique – at the pool, it was his 3rd day on the job and he fit right in. we wish him nothing but great success in this new endeavor. all the staff work incredibly hard and the management needs to get credit for attending to every little detail. it amazes us every time we go that people who can afford this type of resort cannot find it in their heart to tip these hard working people. we see several people do it but most people don’t. it’s pretty sad

    Reviewed May 08, 2012
    9.7
    Exceptional
    Jea from France
    Couple
    Luxury
    Stayed 1 night in February 2012

    Séjour merveilleux”

    Service et restauration

    cet hotel peut ne recevoir que des avis positifs tant par le niveau de sa restauration, le confort de ses chambres, la gentillesse du service, l'emplacement par rapport à Playa del Carmen, sa plage.... Un seul petit point négatif : pas de salle spéciale pour se changer si l'on veut profiter de la plage toute la journée pour les départs en fin d'aprés-midi, le check out étant fixé à midi.

    Reviewed February 08, 2012
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    Royal Hideaway Playacar – Adults only
    |Excellent 8.6
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    • Exceptional location
    • Parque Los Fundadores