Royal Hotel Durban
Royal Hotel Durban
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10.0
Exceptional

"Good Ambiance."

Shireen

|

May 15, 2017

Deluxe Double or Twin Royal Hotel Durban
Deluxe Double or Twin
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Lobby Royal Hotel Durban
Lobby
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Lobby Royal Hotel Durban
Lobby
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Interior view Royal Hotel Durban
Interior view
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See map Royal Hotel Durban
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Very good
Location
7.7
See all 6 photos Royal Hotel Durban
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What guests are saying:
Excellent ambience
Mlungisi from South Africa
Business traveler
Neat, clean with friendly staff.
Sanjesh from South Africa
Solo traveler
I want to thank the staff for making me feel comfortable even when I was not feeling well, they went all out to help me. I only think that parking is a bit expensive and a bit disorganised. In totality, I enjoyed my stay and would certainly go back.
Cynthia from South Africa
Solo traveler
Nothing
Doreen from South Africa
Group
The stay was very restful. We spend most of the night partying at local clubs and had restful night afterwards. Please change your TVs to flat screens. The stuff was very helpful, the rooms were neat, and everything was perfect.
Gerard from South Africa
Group
Great place, great location, great deal.
Phetsile from Swaziland
Group
my stay at Royal Hotel was very fabulous, i enjoyed each and every moment there, and i even went to an extent of extending my stay. i would go there again if i decide to visit Durban. what i like about them is their friendly staff, they made me feel like am at home.
Matamela from South Africa
Family with young children
looking forward to visiting again
Bheki from South Africa
Group

Royal Hotel Durban

Very good location
- Inside city center
- What's nearby?
Very good
From 575 reviewsSee what guests said
7.6
/
10
Very good cleanliness
7.8
Value for money7.8
Distance to city center1.00 Km
Location rating7.7
Nearest airportKing Shaka International Airport (DUR)
Distance to airport27.8 km
  • Airport transfer

  • Sauna

  • Air conditioning

  • Bar

Select your room
7.7
Very good
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Executive Suite
Executive Suite
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Deluxe Double or Twin
Deluxe Double or Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Main Tower Lower Floor Twin Room - Non-Smoking
Main Tower Lower Floor Twin Room - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe - Best Available Rate
Deluxe - Best Available Rate
...
  • Room size: 30 m²/323 ft²
  • City view
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Economy Double or Twin Room
Economy Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • 1 super king bed or 2 singl...
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Deluxe Single
Deluxe Single
...
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    Luxury Room Shared Bed
    Luxury Room Shared Bed
    ...
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      Have a question for Royal Hotel Durban?

      What people love about the property

      • 9.2
        Exceptional

        "The staff were always friendly and professional."

        Lungile

        |

        August 12, 2016

      • 8.4
        Excellent

        "Staff very friendly and helpful."

        MICHAEL

        |

        May 19, 2016

      • 9.2
        Exceptional

        "Service is good and staff is giving good attention to customers."

        Koena

        |

        June 1, 2016

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      More about Royal Hotel Durban

      More about Royal Hotel Durban

      10.0
      Exceptional

      "Nice accomodation."

      Prudence

      |

      January 2, 2017

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What they offer

      7.6
      Very good

      "Enjoyed my stay!!"

      Maureen

      |

      August 11, 2016

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (575)Booking.com Reviews (2643)
      7.6
      /
      10
      Cleanliness7.8
      Facilities7.1
      Location7.7
      Room comfort and quality7.7
      Service7.7
      Value for money7.8
      Provided by verified guests of Agoda
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      All guests (575)
      All room types
      Showing 388 verified guest comments
      12345
      8.0
      Excellent
      Thulani from South Africa
      Couple
      Deluxe Double or Twin
      Stayed 6 nights in December 2018
      Awesome Durbs Bacaetion ”
      It was our baecation... Twas really nice the place being the first time and all in Durbs.. Only bummer was the parking issue at the hotel.. That they charge you R75 a day for u to enter and exit as many times as you want... So if you were staying for 5 plus days you'll feel it. The breakfast was nice and so were the rooms.
      Reviewed January 08, 2019
      4.8
      Mthokozisi from South Africa
      Family with young children
      Deluxe Double or Twin
      Stayed 3 nights in December 2018
      The manager makes promises he can't keep claiming misunderstanding. ”
      The cleaning staff think they're making you a favour by cleaning your room. They're not monitored hence they don't clean properly.In essence, the hotel does not have free wifi as they claim. It's just 200 mb per day which doesn't last that long. Breakfast is one of the worst I've ever seen. Half cooked sausages, boiled eggs embedded in spicy sauce, poorly done scrambled egg and generally tasteless side dishes. There is no complementary water in the rooms. Nothing shows that you are being welcomed. The popular Mzansi Magic Channel is missing from their bouquet, falling behind from most hotels. My stay was the unpleasant one, I will never ever visit that hotel.
      Reviewed December 22, 2018
      8.8
      Excellent
      Mei from Taiwan
      Solo traveler
      Deluxe Double or Twin
      Stayed 1 night in October 2018
      high C/p value suitable for family ”
      1 Very very good location 2 View deck is wonderful 3 Old as a 4* hotel it needs restore but that's why the price is so acceptable. 4 The receptionists are O.K. for a ordinary hotel but as a 4* hotel it seems they need more professional. 5 We had to meet our tour bus at 6:45 and the kitchen prepared our breakfast box at 6:20 not only the volume but the sandwiches are very delicious. 6 Anyway high C/P value worth of recomendation . I would like to come back again.
      Reviewed October 18, 2018
      9.6
      Exceptional
      Kobola from South Africa
      Solo traveler
      Deluxe Double or Twin
      Stayed 2 nights in January 2019
      Good services”
      Hospitality and staff very friendly
      Reviewed January 15, 2019
      6.0
      Esmond from South Africa
      Business traveler
      Main Tower Lower Floor Twin Room - Non-Smoking
      Stayed 1 night in November 2018
      Above average”
      Not like its former glory
      Reviewed January 17, 2019
      4.8
      Sibusiso from South Africa
      Business traveler
      Executive Suite
      Stayed 2 nights in December 2018
      Acceptable”
      The facility is poorly maintained and close to a dump. Old vibrating elevators with only one working unsupervised. No Generator back-up. c The Hotel should be shut down and refurbished. Very unsafe with NO working Smoke detectors. Night shift Manager on duty on the 7th Dec 2018 is utterly useless and an idiot of note. Having to fight to get a remote control for a TV. I sensed that he's an Indian that is RACIST thinking every Black/African man should succumb to his arrogance. Call me for more because I plan to shut that facility down pronto
      Reviewed December 12, 2018
      2.0
      Urshla from South Africa
      Group
      Deluxe Double or Twin
      Stayed 1 night in October 2018
      Bad”
      Dear Agoda. My guests and I had a total of 10 rooms booked In 20th Out 21st Oct. We were all disgusted with the poor quality of the room. They had a musty stale smell. It was below the range rooms and Agoda does not stipulate that below of the range rooms are given for a cheaper price. The manager was rude and refused to move us considering all bookings were made and paid up well in advance. I would like Agoda to please look into this. Agoda should not have a hotel like this on your profile as it will only tarnish your well known name. Due to myself and my guests aweful experience at the Royal Hotel I would like some kind of compensation for our stay. Sad to say it was my 50th Birthday Party celebrated at the Hotel and we were still not given any satisfaction from the Manager. This was very dissapointing. We were all booked on the 4th floor. Disgusting. Please revert to me asap. Thank you Urshla Govender
      Reviewed October 25, 2018
      2.0
      Urshla from South Africa
      Group
      Deluxe Double or Twin
      Stayed 1 night in October 2018
      Bad”
      Dear Agoda. My guests and I had a total of 10 rooms booked In 20th Out 21st Oct. We were all disgusted with the poor quality of the room. They had a musty stale smell. It was below the range rooms and Agoda does not stipulate that below of the range rooms are given for a cheaper price. The manager was rude and refused to move us considering all bookings were made and paid up well in advance. I would like Agoda to please look into this. Agoda should not have a hotel like this on your profile as it will only tarnish your well known name. Due to myself and my guests aweful experience at the Royal Hotel I would like some kind of compensation for our stay. Sad to say it was my 50th Birthday Party celebrated at the Hotel and we were still not given any satisfaction from the Manager. This was very dissapointing. We were all booked on the 4th floor. Disgusting. Please revert to me asap. Thank you Urshla Govender
      Reviewed October 25, 2018
      5.2
      Amiya from South Africa
      Family with young children
      Deluxe Double or Twin
      Stayed 2 nights in December 2018
      Parking is a major issue”
      Parking is a big mess. You need to park somewhere else and you need to pay R 75 per night. Couple of hours of your arrival will go in sorting out your parking. Once you checked in then rarely someone will listen to your complain. I stayed there for two nights without Aircon. I requested 10 times to arrange at least a fan. Finally after a fight their manager arranged a fan at 10 PM.
      Reviewed December 31, 2018
      7.6
      Very good
      Tlholo from South Africa
      Group
      Deluxe Double or Twin
      Stayed 2 nights in December 2018
      Very good”
      I honestly enjoyed staying here. The stuff was amazing, the break was good too. The rooms are spacious and clean. I only had 2 problems. The rooms are too cold at night. They say they put in an air conditioner but we couldn't find it, and spent 2 nights looking for it to turn it down. The other problem I has is that the hotel doesn't give enough information about itself. For example, in the room, there are usually papers welcoming us and also included are times or certain eating places and what to eat what where and numbers of calling different services. We often had to keep going downstairs to ask where do we have breakfast, what time does it close, which resturant offered what meals and so forth, an that type of information should be found in the room upon checking it.
      Reviewed December 24, 2018
      8.4
      Excellent
      Sediba from Botswana
      Family with teens
      Deluxe Double or Twin
      Stayed 3 nights in January 2019
      SD from Botswana ”
      Value for money
      Reviewed January 12, 2019
      9.6
      Exceptional
      Sibonelo
      Couple
      Deluxe Double or Twin
      Stayed 1 night in November 2018
      Excellent”
      The staff is excellent
      Reviewed January 11, 2019
      9.2
      Exceptional
      VICTOR from South Africa
      Family with teens
      Deluxe Double or Twin
      Stayed 4 nights in December 2018
      Victor from South Africa ”
      Excellent services.
      Reviewed January 08, 2019
      9.2
      Exceptional
      La from United States
      Solo traveler
      Deluxe Double or Twin
      Stayed 2 nights in January 2019
      Great find!”
      The hotel was lovely, breakfast was great, I didn’t use any of the facilities. It was reasonably priced even on short notice. Not too far from the beach.
      Reviewed January 07, 2019
      8.0
      Excellent
      Siyabulela from South Africa
      Couple
      Deluxe Double or Twin
      Stayed 2 nights in January 2019
      Good place to stay in central to all activities city has to offer. Friendly and helpful staff ”
      Still room for improvement on lifts, ironing that cuts power, need to offer a different breakfast menu, imagine eating same thing over and over for seven days supper is the same.
      Reviewed January 05, 2019
      8.0
      Excellent
      Shaun from South Africa
      Solo traveler
      Deluxe Double or Twin
      Stayed 1 night in August 2018
      Lovely Rooms”
      The rooms are clean and spacious. Some of the reception staff are friendly - others are just preoccupied with other things and rude. I was able to leave my luggage in storage until I could check in so that was a good thing. Breakfast is amazing- a full spread in the dining hall with staff waiting on you.
      Reviewed August 15, 2018
      8.8
      Excellent
      Asheen from South Africa
      Solo traveler
      Deluxe Double or Twin
      Stayed 1 night in October 2018
      Awesome staff”
      Because of wonderful , caring & amazing staff like Eric, who go out of their way to make your stay that much more memorable, I continue to stay at the Royal Hotel. Great service!
      Reviewed November 23, 2018
      10.0
      Exceptional
      Sweetness from South Africa
      Family with young children
      Deluxe Double or Twin
      Stayed 2 nights in August 2018
      Exceptional”
      Gugu you made us feel at home
      Reviewed November 07, 2018
      8.7
      Excellent
      Gregory from South Africa
      Business traveler
      Deluxe Double or Twin
      Stayed 1 night in September 2012
      Still a Wonderful Place to Stay”
      Location, Old World Charm
      The Royal is a Durban icon, which unfortunately has not been able to maintain its status as one of South Africa's premier hotels. However, it remains a lovely reminder of more glorious days; while having become somewhat dated, the rooms are still very spacious, comfortable, and the harbour views are spectacular. The staff are outstanding. Sadly, the famous Royal Grill not serves buffet meals rather than the haute cuisine of days gone by. All in all, the Royal has become my hotel of choice for business stays, for its location, great staff, comfort and value for money.
      Reviewed September 20, 2012
      9.0
      Exceptional
      Gregory from South Africa
      Business traveler
      Deluxe Double or Twin
      Stayed 1 night in September 2012
      A Durban Icon”
      Location
      A Durban landmark. Although it has an air of faded glory about it, the hotel retains is charm and beauty. My room was comfortably furnished and had a magnificent view of the yacht harbour. there was nothing to fault about my stay.
      Reviewed September 06, 2012
      12345
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      Royal Hotel Durban
      |Very good 7.6
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