Royal Lotus Hotel Halong – Managed by H&K Hospitality
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Royal Lotus Hotel Halong – Managed by H&K Hospitality

A13, Block 1, East of Hung Thang 2, Bai Chay Ward,, Halong, Halong, Vietnam
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    Royal Lotus Hotel Halong – Managed by H&K Hospitality Reviews

    8.0
    Excellent
    /10
    (218 reviews)See what guests said
    9.2
    Exceptional

    "Great place"

    travis

    -

    April 28, 2017

    8.5
    Excellent cleanliness
    Recommended by 85% of guests

    Things you’ll love about Royal Lotus Hotel Halong – Managed by H&K Hospitality

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.3
    See map
    Very good location
    Nearby
    Popular
  • Bai Chay Tourist Wharf1.52 km
  • Halong Train Station2.17 km
  • Baichay Hospital2.26 km
  • Bai Chay Beach2.87 km
  • Sun World Ha Long Park3.27 km
  • Dragon Park3.35 km
  • Bai Chay Commercial Center3.59 km
  • Tuan Chau International Tourist Island4.32 km
  • Dong Thien Cung4.88 km
  • Bai Chay Bridge5 km
  • This property is in high demand!

    Last booked 5 hours ago

    Value for money7.9
    Distance to city center2 km
    Location rating7.3
    Nearest airportCat Bi International Airport (HPH)
    Distance to airport34.0 km

    Rooms available at Royal Lotus Hotel Halong – Managed by H&K Hospitality

    8.3
    Excellent
    Room comfort & quality
    Junior Suite
    Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • Beach view
    • 1 king bed
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    Premium Double or Twin Room
    Premium Double or Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 semi double beds or 1 que...
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    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • Sea view
    • 2 semi double beds or 1 que...
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    Suite
    Suite
    ...
    • Room size: 57 m²/614 ft²
    • Sea view
    • 1 king bed
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    Junior Suite
    Junior Suite
    ...
    • Bathtub
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    Deluxe Twin
    Deluxe Twin
    ...
    • Separate shower/bathtub
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    Premium Room, 1 Double or 2 Single Beds
    Premium Room, 1 Double or 2 Single Beds
    ...
    • Bathtub
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    Premium Room Room Only
    Premium Room Room Only
    ...
    • Bathtub
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    Deluxe Room +
    Deluxe Room +
    ...
    • Bathtub
    Enter dates to see prices
    Premium Room, Bay View
    Premium Room, Bay View
    ...
    • Bathtub
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    Have a question for Royal Lotus Hotel Halong – Managed by H&K Hospitality?

    What people love about Royal Lotus Hotel Halong – Managed by H&K Hospitality

    • 10.0
      Exceptional

      "Very nice hotel, very good location close to all popular destinations, top floor restaurant and bar at has spectacular view at night, highly recommended!!!"

      Vasil

      |

      April 12, 2018

    • 9.2
      Exceptional

      "We got a clean & spacious room with sea view."

      Sirichai

      |

      December 27, 2017

    • 7.6
      Very good

      "Clean, modern-looking room, spacious, lots of facilities"

      VOON C.

      |

      October 25, 2017

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    More about Royal Lotus Hotel Halong – Managed by H&K Hospitality

    More about Royal Lotus Hotel Halong – Managed by H&K Hospitality

    7.6
    Very good

    "Good breakfast provided, front desk staff very polite and sp..."

    Lim

    |

    February 5, 2018

    An overview

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    What they offer

    6.0
    Review score

    "Good hotel"

    Thanh T.

    |

    July 2, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Royal Lotus Hotel Halong – Managed by H&K Hospitality from real guests

    Agoda Reviews (218)
    8.0
    /
    10
    Cleanliness8.5
    Facilities8.2
    Location7.3
    Room comfort and quality8.3
    Service8.1
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (218)
    All room types

    Show reviews that mention 

    Showing 173 verified guest comments
    12345
    3.6
    Tam from Vietnam
    Family with young children
    Premium Double or Twin Room
    Stayed 1 night in February 2019

    The staff at the hotel was aweful, most with wrong attitude to work in the hospitality industry. ”

    Not sure if management at H&K Hospitality puts customer service as their priority as most staff from the reception to restaurant staff was aweful and rude. They treated hotel guests like we're there for free. Namedly a staff name Dorothy. Would never come back to this hotel nor recommend to anyone.

    Reviewed February 03, 2019
    9.2
    Exceptional
    Chi from Malaysia
    Family with young children
    Premium Double or Twin Room
    Stayed 3 nights in November 2016

    Friendly and helpful staff. Good facilities.”

    Location can be a pros or cons depending on the traveller. It's located in a quieter part of town, so there's less traffic noise. But there's a limited choice of restaurants outside of the hotel. The one immediately opposite (Nha Hang) is pricey and the food is only so-so. On the other hand, the hotel is within walking distance to the night market which is very good for shopping.

    Reviewed December 03, 2016
    9.0
    Exceptional
    Tat from Vietnam
    Family with young children
    Premium Double or Twin Room
    Stayed 3 nights in April 2014

    Excellent Hotel”

    decoration, pleasant staff, facilities

    After three nights in Royal Lotus Hotel Ha Long, I have to admit that it is the best hotel which I have booked via Agoda. Royal Lotus Hotel Ha Long is a brand new hotel. Consequently, the facilities are very modern and good as a four star hotel. I also was impressed by the room design, cleanliness and pleasant helpful staffs as well. Without a doubt, if I come back to Ha Long, I will choose Royal Lotus Hotel Ha Long again.

    Reviewed May 02, 2014
    9.0
    Exceptional
    BOAY from Singapore
    Family with teens
    Premium Double or Twin Room
    Stayed 2 nights in December 2011

    Very spacious room and a modern layout”

    We love the spacious rooms and their very modern decor, with designer toiletries for the bathroom.

    we enjoyed the spacious rooms and the restaurant/cafe but found the price a little high, though. tried out the royal thai massage with my daughter while hubby tried out the jasmine rice body scrub. good service but i think it would be helpful if at least one of the staff could converse in english to ease the communication because no one could answer any questions we had. or at least they should have rules, etc. printed in english for tourists to read. only the spa menu was in english but description was not sufficient for us. anyway, the front office staff were well-versed in english and helpful in arranging for our transportation and cruises.

    Reviewed January 08, 2012
    10.0
    Exceptional
    Panidda from Thailand
    Couple
    Premium Double or Twin Room
    Stayed 1 night in October 2018

    Everything is ok. I love this place.”

    Staff very Nice and helpful

    Reviewed October 26, 2018
    8.4
    Excellent
    thu from Vietnam
    Family with young children
    Premium Double or Twin Room
    Stayed 1 night in September 2018

    Excellent”

    everything is ok

    Reviewed December 24, 2018
    10.0
    Exceptional
    Puneet from Australia
    Couple
    Deluxe Double or Twin Room
    Stayed 1 night in September 2018

    Top quality hotel at reasonable price”

    It was a very nice stay. Very very neat and tidy. Used the swimming pool. So nice. They arranged limo for us to Hanoi. Very efficient staff....

    Reviewed September 30, 2018
    8.8
    Excellent
    Rick from Canada
    Couple
    Premium Double or Twin Room
    Stayed 2 nights in April 2018

    Good choice among lots of choices”

    We chose this hotel because we thought it would be closer to the pier, but you need a taxi. There are also quite minimal choices for food in the area. We tried to eat at the Japanese restaurant in the hotel twice but there was never anyone in there so we were unsure. One night we tried to eat at the other restaurant in the hotel but were put in an empty room, away from the other diners (possible it was full, couldn't tell, but we would have waited for a table if given the choice) so we left. Tried to order room service but after 4 times I gave up because they weren't understanding me (language barrier not their fault, but I was asking for something simple that was listed on the menu). I gave up and hung up, but to their credit, they called back and my husband had more luck communicating. All we ever want for breakfast is coffee, and it's always disappointing when the carafe is empty and you have to flag someone down to make a new pot, which we did the two days we were there.

    Reviewed April 15, 2018
    5.2
    Kiet from Canada
    Group
    Deluxe Double or Twin Room
    Stayed 3 nights in February 2018

    Ghost town”

    With exception to 1 morning at breakfast, we thought we were the only people staying there? The location was pretty isolated, staff wasn’t all that friendly, buffet breakfast was good but definitely not worth the value overall.

    Reviewed March 08, 2018
    7.6
    Very good
    Lim from Malaysia
    Family with young children
    Premium Double or Twin Room
    Stayed 1 night in February 2018

    very comfortable stay”

    good breakfast provided, front desk staff very polite and speak good english, room is spacious and clean, they also offer me a complimentary birthday cake...but it may little bit far from halong central, but a 10mins cab can settle this so overall not a big issue

    Reviewed February 05, 2018
    10.0
    Exceptional
    Annabelle from United Kingdom
    Couple
    Deluxe Double or Twin Room
    Stayed 2 nights in January 2018

    Exceptional”

    After having such a disappointing experience the night before in a different hotel, we stumbled upon the Lotus Hotel. All of the staff were lovely and went out of their way to make it a wonderful stay. They made a point of asking us about our day and arranged for us to go on a wonderful tour out to the islands and the pearl farm. We also had an issue with our bank card to which they called the UK bank we are with at no cost and were so understanding and genuinely concerned for our well being. The staff here were top notch and made the stay even more enjoyable. The room we had was very spacious, with a wonderful view of the bay. We didn't want for anything and if we came back to HaLong we would absolutely stay here.

    Reviewed January 08, 2018
    9.2
    Exceptional
    Sirichai from Germany
    Group
    Premium Double or Twin Room
    Stayed 1 night in December 2017

    Exceptional”

    We got a clean & spacious room with sea view. The hotel staffs are very friendly, helpful and polite, please keep these qualities to guard your standard :-) The fitness room is also clean and well equipped : there's even free drinking water at the corner for those who got tired from the exercises. The hotel is located not far from a street with a lot of seafood restaurants, so we enjoyed the seafood in one restaurant nearby very much.

    Reviewed December 27, 2017
    10.0
    Exceptional
    James from Philippines
    Group
    Premium Double or Twin Room
    Stayed 1 night in September 2017

    Great Service”

    We arrived at the hotel 3AM in the morning for an early check-in, the lady receptionist (who woke up just to accomodate/receive us) is very accommodating and made sure provide our needs. She also did not hesitate to entertain our on-the-spot query/booking for Halong Bay Tour! All other staff were also accomodating and professional! 5 Stars for Staff 5 Stars for Location/Accesibility 5 Starts for Hotel Room 4 Stars for Breakfast Buffet One thing is that the hotel made us pay 70K dong during check-out for the “missing hand towel” which we did not use/get.

    Reviewed October 17, 2017
    7.6
    Very good
    Harindu from New Zealand
    Couple
    Premium Double or Twin Room
    Stayed 1 night in August 2017

    Okay”

    Staff had a very down vibe. Vibe in hotel was strange, like there is no one there. Room was fantastic just the staff and hotel vibe.Location not too great, not much happening around would need to drive for activities.

    Reviewed August 28, 2017
    7.7
    Very good
    CHIN from Malaysia
    Couple
    Premium Double or Twin Room
    Stayed 1 night in November 2015

    What a beautiful hotel !”

    Staff , clean , interior

    The hotel is beautiful ! It have some facilities like sky bar , swimming pool ! The sky bar is very beautiful , you can see Halong Bay on the top ! The staff was nice and friendly . The room is very clean and beautiful inside ! Location is a little bit far from the jetty and not included breakfast . Overall I think it is a good hotel !

    Reviewed November 19, 2015
    6.0
    ALITA from Philippines
    Couple
    Premium Double or Twin Room
    Stayed 1 night in June 2015

    Hotel lacks training in handling tourist guests”

    1) Location -- if you can get a room with a view if the Bay 2) new modern look that however allows heat & sun to make for uncomfortably hot lobby & common areas 3)

    1) hotel doesn't have tour adviser, girl just said "get your ticket at wharf" & we ended up not understanding ticket seller & resorted to getting assistance ftom someone who spoke Enhlish --- & paying 3x the normal price & getting into a 4hr tour boat when we paid for a 6-hr tour! Ha Long Bay is a big tourist trap, we would have preferred to get hotel assistance. 2) Staff not very conversant in English, esp most impt for front desk. A minor staff told us late checkout could be 4pm. We got back from Ha Long tour past 1pm, got down before 3pm, then they charged us addl halfday rate, saying the staff did not understand us -- yet, she volunteered info w/o my asking her anything. All i said was that we were checking out. 3) what is H&K Hospitality? It should train staff to handle tourist concerns.

    Reviewed July 03, 2015
    9.0
    Exceptional
    Rima from United Kingdom
    Couple
    Premium Double or Twin Room
    Stayed 1 night in May 2015

    comfortable stay”

    loved the view of Halong bay. staff were very accommodating. comfortable room.

    We were upgraded to a junior suite which was nice as has an amazing view of halong bay. Our stay was very nice..despite the room floor not being hoovered. .cleaner came round very quickly to do this. Area is in middle of nowhere...we were only therefor convenience of being close to the pier where we departed for our cruise the next day. When we did come out for a walk it felt deserted. There was also some dogs right next to the hotel which tried to bite my partners leg for no reason...could have ended horribly had it managed to...the owner just stood and watched. ..not even yelling /taming his dogs!

    Reviewed June 02, 2015
    9.0
    Exceptional
    Francis from United Kingdom
    Couple
    Premium Double or Twin Room
    Stayed 2 nights in November 2014

    nice hotel but nothing else around”

    hotel was very nice , rooms were good , spa was fantastic and restaurants were superb

    We enjoyed our stay but there was work being done on the roof top bar which we were not told off so that was disappointed along with the work came the noise which kept us up all night and ruined the mood a bit. But other than that hotel was perfect and staff were very friendly . Value for money for sure

    Reviewed November 27, 2014
    6.0
    Lim from Malaysia
    Couple
    Deluxe Double or Twin Room
    Stayed 4 nights in July 2014

    Huge rooms value for money hotel. ”

    Good room size. clean, goodveiw

    This hotel is best. Second time, I stay here. The design is very modern and clear. also, the room is bigger than another hotel(same size room) also there is a renovation going at the front of the lobby.

    Reviewed July 31, 2014
    7.3
    Very good
    Linh from Vietnam
    Family with young children
    Premium Double or Twin Room
    Stayed 1 night in June 2014

    A good hotel but need to improve on service”

    Location, value for money

    Stayed 2 nights in July. The hotel is located about 15 minutes away from main town of Halong. So I like this hotel area more as it is not so crowded. The checking was quite efficient. The beds are comfortable. It has inroom safe and free wifi though the speed is not so good. It had a LCD TV but it is too small and hung far away from the bed so I didn't bother watching it at night. The room interior is quite old, contradict to many reviews about this hotel. Most of the things are old and worn out. The breakfast is very good with variety of food. The dining place is big and noisy. The staff at the breakfast service is not professional. They often disturb you while you having your breakfast by clearing dirty dishes across your faces. Shall they need to learn how to do it from behind the guest instead? The hotel has a pool on its annexed building. However, there are problems. 1/ Guests did not shower before pool. 2/ No regulation on dive-jumping, dangerous for kids and swimmers. 3/ Pool watch staff in walking leather shoes, standing just 5 inches away from the water and that definitely made your pool very unhygienic. The hotel should have a regulation that requests your pool watch staff to wear proper clothes when they are on duty at the swimming pool. At check out, everything is also very smooth, except there is a problem at service as well. The doorman was just looking at us when we were caring out our luggage. At least he could open up the main entrance for us. No, he stood looking outside and ignored us. Overall, I enjoyed staying at this hotel. Thank you.

    Reviewed July 13, 2014
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    • Very good location
    • Dong Thien Cung