Great location, value for money”

Once you enter the lobby, you'd immediately notice that this hotel is a bit dated (like a 90s hotel). There's this moldy smell in the corridors (though not lingering), permanent stains on the carpet, chipped paint, etc. Whatever the hotel lacks on its appearance (which should be addressed by a major revamp & overhaul), they make up for through their service, cleanliness, location and price. We stayed in a big room on the 7th floor and it is equipped with a mini fridge, microwave, TV, wifi, a large bathroom with shower and a tub. They also clean the rooms daily so we always have fresh towels. The guy in the reception area is very accommodating and professional. The pick-up and drop off points of the free shuttles to Micronesia Mall, Tumon Sands and GPO & the famous Jamaican Grill are right next to the hotel. The beach front is only 5 mins walk away. Over-all, I'd recommend this hotel and visit again.

It's so awesome location. ”

Nice Hotel location is very good near PIC.

Good”

The place needs renovation. The rooms are a hit and miss. This is my second time booking here, it went from okay to ugh.

Okay but could be better”

The location is excellent given the free shuttle to GPO and Micronesia mall. It is also near KMart, ABC Store and some good restaurants. But the hotel could be improved. The towels are old and already dark. The hotel building smells old too and dusty. All in all, still okay but could be better.

Hotel location has easy access to trolley and nearby convenience stores and restaurants.”

Pros: nearby trolley stops and access to public beach, convenience stores and restaurants inside hotel and beside it. Spacious rooms and bathrooms with nice beach views. Elevators are quick. Cons: aircon didn’t work well, there was moisture on the hallway floor which made floor so slippery. I reported it to the front desk but nobody came to check on it. It seems water came from the vent or the adjacent room? It didn’t occur the following night though. Needs renovation in general, ceiling paint, headboards, carpets and bathroom fixtures, ie telephone shower keeps falling off because base is loose. Towels look worn. Hopefully they can soon renovate.

Wonderful and Comfortable Stay”

I will definitely book in this hotel again next time. It is near the beach, near the bus stops for shuttles going to Micronesia Mall and GPO, and Kmart is just right behind. Staff are also very friendly. We were allowed to check-in early at 4:30AM (which we were told early check-in time should be 6AM) for an additional fee. Staff are very accommodating to us. We were also given a room that has access to the pool! Lovely room we had. The only problem we had was that the aircon was too cold! We already lowered it to fan and warm but it was still super cold. But other than that, we loved our stay here and we would definitely be back.

Not the greatest in the world, but for the money it's ok.”

Pretty good location, Kmart walking distance and the hotel strip with the 5 star hotels and shops very close. For what you pay it's ok, the big name hotels in the area will cost $200-$300 a night, this place is $100 or less. Good WiFi, and has frig, microwave and hot water pot in room. TV has many channels to watch. Had a bathtub and separate shower, but no drain plug, so could only use shower. Front desk personnel where friendly & polite, as was everybody I met in Guam. They have a pool on rooftop, but we never used it, we went to the beaches that are so plentiful & beautiful. Overall I would rate the hotel a 7 or 8 for what you pay.

I really liked our room!”

Even if it was a last minute booking, I really liked the room we ended up staying in. It was just disappointing how we always need to request the room to be cleaned and change towels. Staff weren't so welcoming. Everything was okay, but I just really liked the room that was given to us.

Amazing hotel!”

I really liked our given room (even if it was a last minute booking). Loved how they always cleaned the room and change our towels. Usually, some hotels, we have to let them know but this Hotel was amazing.

Excellent”

I read many reviews (both good and bad) before deciding to stay here. My thoughts regarding some of those reviews: Is the wifi a bit spoty? yes. Was it (wifi) awful? No. Was there a bit of a musty smell in the hallway? Yes. Was it so bad I wished for a different hotel? No. Was the room spacious? Yes. Was it dirty? No. Housekeeping was on it. Were the staff friendly? Yes. Were there problems with my room? Yes. When I went to the front desk to report what needed fixing they were on top of it and fixed it right away. Even when I said it could wait until the next morning. Problems were rectified immediately. Would I stay here again? Probably.

Convenient and good for the money”

The people at the desk were very accommodating, room was pleasantly clean, location was convenient due to nearby bus stop. Distance from mainstream Tumon area is quite a bit when walking towards it. Conveniently a walk away from Kmart. Wanted to stay here during my second trip but this was fully booked already.

AWESOME!”

We hiked at Mt Lamlam and injured my knees and i was petrified i might end up in bed for the duration of our 6- day vacation. Upon arriving at the hotel and explained my predicament at the front desk I requested for ice cubes to reduce my getting-swollen knees . More than a bucketful was delivered at our room! Wow! So i dumped the ice cubes in the bathtub half- filled with water where I immersed my legs for super- cold treatment for an hour or two. I was able to walk and enjoy the rest of my stay after that. What a great feeling of being taken care of away from home! Kudos to the entire staff! You were all wonderful- from the front desk to housekeeping, and everybody! You were all smiling and ready to serve the guests!

Decent location, informative and helpful staff”

The place is showing its wear and tear. But it's clean, and the location is pretty good. For the price during the peak season, probably not worth it. Just like everywhere else in Guam, Internet is terribly slow, and the ethernet cable wasn't working (wifi only in my room).

Royal Orchid - indeed a royal”

we arrived at the hotel in the wee hours of the morning. i was surprised to see the room given to us was a real mess. when we complained, they immediately transfered us to another room. the staff repeatedly apologized and gave us free breakfasts, which was a nice gesture. i would definitely stay here again in the future.

Hazardous ”

The room had the strongest mildew smell I've ever experienced. There was mold and water dripping from it, inside the bathroom. The bathtub had dried paint or spackle and was filthy. The shower floor had slimy soap scum. Dead cockroach in the closet. Beds were extremely hard. Wifi had some guest log in crap and wasn't able to connect our game system. Our supposed balcony/patio opened up to the pool grounds. The pool had rust spots and wasn't cleaned. Maintenance lazily drop chlorine powder into the pool and no further cleaning was done. When we returned after a night out. There were people partying outside our balcony/patio doors. I did record the room, will be reporting this hotel.

I'm disappionted”

During booking I selected a "Superior Room". If this survey allowed uploading attachments, I would have uploaded pictures of the room the hotel provided me. (1) Wi-Fi - a turtle walks faster. (2) Large brown water stain on wall, as if water was leaking from up floor. (3) It took me 15 min running the water to get hot water; no kidding. Mind you there was a sign about water conservation in the room. (4) The room was 10 x 15 feet; not including the bathroom. (5) I booked a room with 2 double beds; the actual room provide had 1 double bed and 1 bunk bed. No kidding, a bunk bed with wheels on the head board. (6) There was no clock in the room. I had to use my cell to wake me up for my early morning appointment. (7) I will never book a room there, nor will I tell my friend for family to frequent that hotel.

Good location and staff were friendly and helpful”

The hotel was near to the places we wanted to go. Transportation to the tourist sites and shopping centers were very accessible. We love that it was located near the beach. The staff were friendly and helpful especially the Filipino staff who attended to us during the breakfast.

Above average”

Housekeeping is not too keen on tidiness and thorough cleaning of every corner of the room and bathroom. There are fallen hair on the floor between the headboard and center table. Toilet tiles needs further cleaning. Old towels. Safe/vault is unattached not fixed on the table so entire safe/vault can be hand carried away even it is locked (ridiculous). We stayed at room 422.

Friendly and accommodating staff.”

Staff are friendly and accommodating.

Best alternative venue for Guam International Marathon”

Walking distance to the starting line, Royal Orchid Hotel provides our home in Guam away from home. A truly memorable experience supporting my Guam International Marathon.