Royal Palace Hotel

Last 2 weeks, I have booked for my friends at this hotel. I paid the bill with my friend's credit card as there was some problems with my card, using my agoda account. At that time, I already called the customer support center that the credit card holder will not be there at the day of check in and that lady from call center asked all the information of the guests who will check in at the Hotel. At the day of check in, the hotel reception said that they cannot accept the credit card payment since the card holder was not there so my friend paid money in cash and the hotel reception staffs said they will return the money in advanced. Beside that, I already called to the agoda customer service center about this problem. The lady who received my call said that she will ask the hotel and solve my problem. But there was no email or any calls to me. Right now, the bank already charged the money and they said they will not take any responsibility for that. Who should I blame.

It’s very close to waking street, central shopping mall & all the restaurants. Has a nice swimming pool which we couldn’t use as it closes at 7 pm. They should keep it open little longer than 7 pm. Seaview rooms have best view than pool view rooms. Furniture are quite dated. They must need to renovate to stay in the business which they are doing atm. Cleanliness was my biggest concern. Toilet wasn’t very clean. Mirror was looking very dirty. Overall I had a great experience staying at Royal palace.

We were not that far from the beach and the hotel is just behind a mall which is very convenient. Breakfast is good. The room is clean and we had a balcony which is also nice. Only complaint is the sound that we hear from the other window, like a whizzing sound from the pipes.

GOOD LOCATION

All rooms are smoking, but staff is very accommodating in finding room with no smoke smell. The pool has a great atmosphere and plenty of space with areas of both shade and sun. Location is near walking street and the beach. There's a seven eleven right out front too.

Great... Front desk stopped booking through agoda and said pay direct. A bit surly. In all other aspects, a wonderful place especially if gonna swim. Breakfast amazing...

Pros. Location, staff and pool. Cons. To many groups of very rude Chinese visitors.

Every thing is very old in this hotel

Fine if you just want a place to sleep. Front desk was not friendly.

rooms are spotless clean, good size and balcony. plenty of parking and good location. breakfast is the worst ever, slices of ham floating in ater, same with mini sausages and eggs cooked an hour ago, not worth paying extra for as you wont eat it, most staff pleasant but avoid the reception manager.. she will demand 1000 baht deposit which isnt listed on agoda but SHOULD BE.. as thats what its there for. then gets pissy when you offer her a card. tells you its THEIR policy.. obviously a secret one. not a pleasant woman, in fact plain rude. all other staff are lovely. rooms have kettles and free water but no cups or coffee/ tea, which is weird.. i think she needs training to understand "customer first". i ended up telling her she was rude and left it at that. l have stayed here many times and will continue to do so. but this was first for breakfast.. and last ;)

Good position is near the shopping malls. Room is very clean and friendly staff. We will come back.

Only disadvantage is staff not friendly and abit rude. Hotel do not provide toothbrush too

Hotel is in definitely not good value. Facilities are very dated, breakfast is not very good. Best and only positive for us was the location.

from check in to check out ,everything was very smooth.All staffs showcased great sense of respect and hospitality.

Friendly staff. Nice pool. Not far from everything. Walking distance. Breakfast, though decent, could include a bit more western style food. It is mostly a Thai style breakfast.

good and nice place

Near from walking street. But receiption lady don't understand english clearly. Also need to improove regarding toiletris, they only provide sampoo & shope.

Good location, it was worth the price, the bathroom is not good.The Wi Fi during 24 hours can not use it, but I will never be in the hotel.

Location is good, value for money

Super pool, good bed, very nice staff, great Balcony!!!!! Only the Breakfast is not very Special, it have many diffrent Food, but no bread, just Toast and the WIFI go often very slow and and works at the Balcony just sometimes.