Royal Palm Hotel

6 Palm Boulevard, New Town Centre, Umhlanga, Durban, South Africa, 4320 - See map
Free Wi-Fi
8.4
Excellent
/10
(806 reviews)See what guests said
Housekeeping21
Breakfast6
Car Park4
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Royal Palm Hotel

"Rooms are spacious, Great Location, parking available."

Hellen - October 22, 2019

 Royal Palm Hotel
Lobby Royal Palm Hotel
Interior view Royal Palm Hotel
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See map
Popular landmarks
Umgeni River Bird Park 9.98 km
Moses Mabhida Stadium 11.83 km
Big Rush Urban Adrenaline 12.17 km
Mitchell Park Zoo 12.3 km
Suncoast Casino 12.67 km
Golden Mile 14.14 km
Durban Botanic Gardens 14.4 km
uShaka Wet 'n Wild 15.89 km
uShaka Marine World 16.11 km
The Valley of a 1000 Hills 30.08 km
Nearby landmarks
Barnyard Theatre 120 m
Imax 120 m
Ster Theatres - Gateway Mall 120 m
Gateway Theatre Of Shopping 190 m
Umhlanga Hospital 260 m
Wavepark Gateway 260 m
Natal Sharks Board 440 m
19th Hole Putting Course 1.09 km
Natal Shark Board 1.15 km
Wave House Durban 1.39 km
9.2

Exceptional

Location rating score

Exceptional location
Popular neighborhood

This property is in high demand!

11 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Mind - Body
Yoga room
What guests are saying:Read all 806 reviews
Excellent cleanliness
8.3 rating for cleanliness
Excellent service
8.3 rating for service
Exceptional reputation
Recommended by 83% of guests
Excellent facilities on premise
8.0 facilities on premise

The rooms were clean and cute, it also has a spa facility and gym, the employees are also so sweet and friendly!

Sadia | January 7, 2020

The hotel is amazing and the staff at the Restaurant were very friendly and helpful.

Nikiwe | February 4, 2020

The penthouse was spacious,comfortable beds and centrally situated.

Tasneem | November 12, 2019

Place was really value for money as it was beautiful and so clean.

Hermine | January 14, 2020

Our stay was lovely, the room was so beautiful and clean/ tidy.

Romona | February 17, 2020

Will definitely stay with you next time I visit Durban.

Nikiwe | February 4, 2020

  • Airport transfer

  • Located in heart of Durban

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Durban every 9 minutes on Agoda.com
Value for money8.4
Distance to city center18.3 Km
Location rating9.2
Nearest airportKing Shaka International Airport (DUR)
Distance to airport13.7 km

Rooms available at Royal Palm Hotel

Very good
Room comfort & quality
7.8
SUITE TWO BEDROOMS PENTHOUSE
SUITE TWO BEDROOMS PENTHOUSE
...
  • Room size: 25 m²/269 ft²
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SUITE THREE BEDROOMS PENTHOUSE
SUITE THREE BEDROOMS PENTHOUSE
...
  • Room size: 65 m²/700 ft²
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3-Bedroom Penthouse
3-Bedroom Penthouse
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 double bed & 1 double bed...
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2 Bedroom Executive Suite
2 Bedroom Executive Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed & 1 double bed
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Executive Suite King
Executive Suite King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 queen bed
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2 Bedroom Penthouse
2 Bedroom Penthouse
...
  • Balcony/terrace
  • Shower and bathtub
  • 2 single beds & 1 king bed
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Executive Suite Twin
Executive Suite Twin
...
  • Room size: 64 m²/689 ft²
  • Non-smoking
  • 1 double bed
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Three-Bedroom Apartment
Three-Bedroom Apartment
...
  • 3 bathrooms
  • 3 bedrooms
  • 1 queen bed & 1 queen bed &...
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Family Two-Bedroom Suite
Family Two-Bedroom Suite
...
  • 2 bathrooms
  • 2 bedrooms
  • 1 queen bed & 2 single beds
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Penthouse, 3 Bedrooms
Penthouse, 3 Bedrooms
...
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    Frequently asked questions

    What time is check-in and check-out at Royal Palm Hotel?

    Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Royal Palm Hotel?

    Royal Palm Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350 ZAR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Royal Palm Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Royal Palm Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 65 ZAR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Durban with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at Royal Palm Hotel?

    Royal Palm Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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    What people love about Royal Palm Hotel

    • 9.6
      Exceptional
      Location
      "The location is perfect and room comfortable."

      Thobekile | October 9, 2019

    • 10.0
      Exceptional
      Spaciousness
      "Rooms are spacious, clean and comfortable."

      Annerley | November 28, 2019

    • 8.4
      Excellent
      "Very premium feel in the executive suite."

      Ezekiel | February 16, 2020

    Property ranking|Compared to 1,258 Durban properties
    See all rankings
    Location score
    9.2/10
    Review score - United States
    9.7/10
    Room size
    44 sqm.
    Value for money score
    8.4/10
    Better than
    99
    %
    of Durban properties
    Better than
    99
    %
    of Durban properties
    Bigger than
    98
    %
    of Durban properties
    Better than
    97
    %
    of Durban properties
    Up to 30% off with Agoda Insider Deals!

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    Overall rating:
    8.4
    Excellent
    806 reviews
    Cleanliness
    8.3
    Facilities
    8.0
    Location
    9.2
    Read all reviews >
    What travelers say they love:
    Staff were friendly and made us feel comfortable
    Selina from South Africa
    Family with young children
    More about Royal Palm Hotel

    More about Royal Palm Hotel

    Royal Palm Hotel, positioned in the heart of Umhlanga new town center, is situated in an ideal location for both business and recreational travel, just 20 minutes from King Shake International Airport and a five-minute drive to the pristine panoramic Indian ccean. This affordable, upscale apartment style hotel offers luxurious and convenient accommodation. The executive style penthouses have ample living space, all overlooking the stylish palm boulevard. This property is ideally situated within walking distance to the renowned gateway theater of shopping, offering you world-class retail and entertainment. The en-suite hospitality rooms are renowned for their size and modern equipment, including Wi-Fi Internet access, complimentary access to the onsite health and vitality center, and semi self-catered kitchens. Be sure to check out the A-grade conference facility, offering you an array of corporate and team building packages.

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    Most talked about facilities

    Breakfast
    21 mentions
    Housekeeping
    13 mentions
    Food & Dining
    4 mentions
    Beach
    1 mention

    What they offer

    9.2
    Exceptional
    Spaciousness
    "Well equipped spacious and comfortable rooms."

    Roland | November 20, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Full English/Irish

    Restaurants on site

    THYME@ROYAL PALM
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Royal Palm Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (806)Booking.com Reviews (1018)
    8.4
    /
    10
    Cleanliness8.3
    Facilities8.0
    Location9.2
    Room comfort and quality7.8
    Service8.3
    Value for money8.4
    High score for Durban
    Rating
    9+ Exceptional (115)
    8-9 Excellent (42)
    7-8 Very Good (54)
    6-7 Good (27)
    <6 Below Expectation (47)
    Time of the year
    Mar - May (55)
    Jun - Aug (64)
    Sep - Nov (81)
    Dec - Feb (85)
    Don't miss out!Users are booking a place in Durban every 9 minutes on Agoda.com
    All guests (806)
    All room types
    All languages

    Show reviews that mention 

    Showing 285 verified guest comments
    12345
    8.4
    Excellent
    Nadia from Qatar
    Family with young children
    2 Bedroom Executive Suite
    Stayed 2 nights in September 2019

    Weekend Getaway”

    The location was a plus we could just walk across the road and we in gateway such convenience. We didnt have to go anywhere else because everything we required was there. We got a 2 bedroom apartment and the apartment was nice but old and outdated. The apartment feels neglected. The door handles of the second bedroom were broken and falling off. The bath in the main bedroom the bath plug was not working at all. The bed we slept on was very uncomfortable and could not get a good nights rest. We stayed at royal palm before but this time we were rather dissapointed. The kitchen is not utensil equipped. No sharp knives or proper glasses or cutting board. They had shortages of irons and it would be nice if each apartment had a iron and ironing board in them. Small touches like these can make a huge difference. Other than that we enjoyed our stay.

    Reviewed September 26, 2019
    10.0
    Exceptional
    Alina from Russia
    Solo traveler
    Executive Suite Twin
    Stayed 3 nights in April 2019

    I enjoy to stay here”

    I like everything in this hotel. Everything just great from pillow till breakfast. Thank you royal palm hotel. I will stay here next time

    Reviewed May 01, 2019
    9.6
    Exceptional
    Jacky
    Business traveler
    Executive Suite King
    Stayed 7 nights in November 2018

    GREAT!”

    LOVE THE CONVENIENCE OF THIS HOTEL! STAFF ARE FRIENDLY , HELPFUL AND VERY ACCOMMODATING :) SECOND TIME I HAVE STAYED AT THE ROYAL PALMS AND WILL NOT STAY ANYWHERE ELSE THANK YOU!

    Reviewed November 19, 2018
    9.2
    Exceptional
    Chandi from South Africa
    Family with young children
    2 Bedroom Executive Suite
    Stayed 1 night in May 2019

    Exceptional”

    Excellent breakfast. Enjoyed the spacious two bedroom suite. Will definitely come back to the Royal Palm Hotel.

    Reviewed May 21, 2019
    9.2
    Exceptional
    Antoinette from South Africa
    Business traveler
    Stayed 3 nights in March 2018

    Exceptional”

    will Stay again in this Hotel, well done all of the staff at THE ROYAL PALM HOTEL

    Reviewed March 19, 2018
    8.0
    Excellent
    vanessa from South Africa
    Group
    2 Bedroom Executive Suite
    Stayed 2 nights in July 2019

    royal palm great location”

    we stayed at the Royal palm and had a 2 bedroom executive suite. it had great space, 2 bathrooms and comfy beds with amazing pillows and linen. the location to Gateways was fantastic, literally just across the road. No view from our rooms, but nice patio and the fact there was a microwave and fridge is a great help. Secure underground parking. all around a very comfortable large suite

    Reviewed July 22, 2019
    7.2
    Very good
    Kabir from South Africa
    Family with young children
    Executive Suite King
    Stayed 3 nights in August 2019

    Needs alot of attention to stand up to a 4 star rating rooms need attention ”

    Decent hotel but currently some 3 star offer better quality than a 4 star like the royal palms. The hotel rooms need attention and specifically the toilets in rooms water seepage and dampness is a problem the hotel maintenance team seems to be very relaxed

    Reviewed August 12, 2019
    10.0
    Exceptional
    John from South Africa
    Business traveler
    Executive Suite King
    Stayed 1 night in October 2019

    Great Hotel!”

    Great hotel, great service, good food. Will definitely be using this hotel when in Durban going forward!

    Reviewed October 15, 2019
    10.0
    Exceptional
    Diana from South Africa
    Couple
    Standard Studio
    Stayed 1 night in August 2018

    Visit”

    I really loved the location, it changed my dbn visit for the first time in my life....... facilities was good.... I visited and called the hotel for an early check in which I was advised the hotel was fully booked, which is understandable. ...However the room was still not ready by 2:30..... What i did appreciate was being upgraded to executive room.... Another point to note....i also requested twin beds.....which was noted prior to my visit.....because my visit was so quick......and I had appointments ect.....i had no time to mention this....and my brother had to sleep on the couch........... Apart from that the room i was allocated was awesome in terms of comfort.....The staff was really helpful as well. time is very important if your booking for a day....and details requested(twin beds) I do come to gateway often which a group of people.....who often ask me for recommendations..... Many thanks.

    Reviewed August 22, 2018
    9.3
    Exceptional
    Donna from South Africa
    Couple
    Stayed 3 nights in September 2012

    Lovely Hotel indeed.”

    The bathroom was wonderfull it accommodated us very well with all options one chose.

    we enjoyed our stay my daughter was very happy and the staff was so nice to us i would not mind to use it again when going to durban.

    Reviewed October 04, 2012
    8.3
    Excellent
    John from United Kingdom
    Business traveler
    Stayed 2 nights in November 2013

    Comfortable, clean and friendly”

    Comfortable, clean and friendly. Also very helpful when I needed to rearrange my flight times.

    This was my second stay at the hotel and the fact that I went back here shows that the location, comfort and ease of access was what I was after for a simple base for a couple of days near Durban

    Reviewed December 03, 2013
    8.0
    Excellent
    Anita from Australia
    Business traveler
    Executive Suite Twin
    Stayed 8 nights in November 2016

    Very spacious rooms”

    Great location, opposite Gateway Shopping Centre. Plenty of restaurants, cafes and shops you can just walk too including a cinema and bowling and only a short drive to the beach and other tourist locations. We loved Umhlanga.

    Reviewed November 10, 2016
    10.0
    Exceptional
    kabeer from South Africa
    Couple
    Stayed 1 night in February 2015

    Superb Hotel”

    Location, Food and Comfort

    Excellent... would love to stay there everytime i go to durban

    Reviewed March 08, 2015
    10.0
    Exceptional
    Tshililo from South Africa
    Couple
    Executive Suite Twin
    Stayed 2 nights in June 2019

    Awesome ”

    The staff was friendly and helpful, we got there before check in, they kept our luggage for us while we went shopping before check in time. The hotel is as is when you see it online. Very clean, the location of Hotel was very convenient for our stay, everything was accessible. Beautiful hotel, we really enjoyed our stay. The only thing that didn't meet pur expectation was the breakfast But overall it was awesome

    Reviewed July 04, 2019
    9.2
    Exceptional
    Astrid from South Africa
    Couple
    Executive Suite King
    Stayed 2 nights in July 2019

    Excellent Accommodation”

    Love the spacious room and the vitality centre. Hotel is ideally situated close to all amenities. Happy hour at the Thyme restaurant was a pleasant surprise :-) Parking is also safe and conveniently located at the hotel.

    Reviewed July 23, 2019
    7.6
    Very good
    Tholakele from South Africa
    Business traveler
    Stayed 2 nights in October 2018

    Must clean the carpets ”

    I have stayed at Royal several times. Love the reception and restuarant upgrades. Now they must change the carpets in the rooms and or clean . My sinus was really bad due to the dirty carpets

    Reviewed October 10, 2018
    10.0
    Exceptional
    richard from United Kingdom
    Business traveler
    Executive Suite King
    Stayed 1 night in January 2019

    Outstanding”

    A very warm welcome from Zawa upon my arrival. Despite me arriving before official checking of 2 PM, she went to every effort in order to get me a room so I could drop off items before disappearing to a business meeting. My room was absolutely outstanding and reminiscent of an opulent country home. I couldn't have been more thrilled with the quality of the furnishings, the size, the attention to detail as well as the level of comfort. There is nothing I would have changed. I would like to thank all of the staff together with the management for your very warm welcome albeit for my 1 night stay only. I look forward to staying with you again in the future.

    Reviewed January 17, 2019
    5.2
    Tholakele from South Africa
    Business traveler
    Executive Suite Twin
    Stayed 3 nights in April 2019

    The carpet is old and dirty. A health hazard for someone who has sinus problems like me and my fam.”

    Location perfect. Nobody told me the hotel was being painted. Health hazard!!!!! I have been staying at Royal Palm since 2012. The rooms are run down. Carpet dirty and old. Towels old. In a nutshell there is no room maintenance. They have renovated and remodeled the restaurant and neglected the rooms.

    Reviewed April 10, 2019
    8.4
    Excellent
    nasrin from South Africa
    Family with teens
    2 Bedroom Executive Suite
    Stayed 3 nights in March 2019

    Convenient location”

    Staff was excellent and helpful. Property needs maintenance. First room we were given had a very bad smell and there were cockroaches and bugs. They gave us another room which was much better. Kitchen cupboards are falling apart, no cutlery and crockery in room. Service at hotel was excellent.

    Reviewed March 29, 2019
    8.8
    Excellent
    Moorosi from South Africa
    Couple
    Executive Suite King
    Stayed 4 nights in June 2018

    Ideal place to stay for Comrades”

    The hotel is central and ideal for those taking on the Comrades ultra marathon. I appreciate the breakfast pack that was prepared for those running the Comrades. The hotel can do a refresh of furniture and furnishings.

    Reviewed June 16, 2018
    12345
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    • Exceptional location
    • Umgeni River Bird Park
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