Splendid Stay”

Stayed for an evening for leisure with my partner and would highly recommend Royal Palm. The service of the staff is great, the stay was pleasant, the rooms clean and spacious. The aircon felt like it was not fully working but didnt get to take it up with front office. Aside from that i cant fault this establishment great value for money.

Excellent and elegant”

I liked the place and my girlfriend lived the place she told me I have taste in things especially after royal palm. The rooms are big ,bathroom is amazing. I we liked every square inch of royal palm definitely coming back

Weekend Getaway”

The location was a plus we could just walk across the road and we in gateway such convenience. We didnt have to go anywhere else because everything we required was there. We got a 2 bedroom apartment and the apartment was nice but old and outdated. The apartment feels neglected. The door handles of the second bedroom were broken and falling off. The bath in the main bedroom the bath plug was not working at all. The bed we slept on was very uncomfortable and could not get a good nights rest. We stayed at royal palm before but this time we were rather dissapointed. The kitchen is not utensil equipped. No sharp knives or proper glasses or cutting board. They had shortages of irons and it would be nice if each apartment had a iron and ironing board in them. Small touches like these can make a huge difference. Other than that we enjoyed our stay.

I enjoy to stay here”

I like everything in this hotel. Everything just great from pillow till breakfast. Thank you royal palm hotel. I will stay here next time

GREAT!”

LOVE THE CONVENIENCE OF THIS HOTEL! STAFF ARE FRIENDLY , HELPFUL AND VERY ACCOMMODATING :) SECOND TIME I HAVE STAYED AT THE ROYAL PALMS AND WILL NOT STAY ANYWHERE ELSE THANK YOU!

Very clean,amazing and comfortable ”

The best stay I have had this far...Really clean n safe,staff was very friendly and accommodating.. The comfort was amazing.. I would not stay anywere else in future..Royal palms exceeded all my expectations and more

Exceptional”

Excellent breakfast. Enjoyed the spacious two bedroom suite. Will definitely come back to the Royal Palm Hotel.

Still my best by far. I am ageing with them.”

This hotel is value for money. What you get is more for what you pay. It is stylish and well positioned. It is right at Gateway Mall's face. I have been using and comparing it to other hotels that I use when I/we travel it still deserves my best rating. it becomes a challenge for me to book elsewhere when I am in Durban. It gives me that sense of security because I know what I get. They go all out for customers. (I have a personal experience of this) Luv, Luv Luv.

Exceptional”

will Stay again in this Hotel, well done all of the staff at THE ROYAL PALM HOTEL

Excellent service ”

Excellent service by all friendly hotel staff. Easy check-in process. Lovely clean rooms. Central location in Umhlanga. Right on the door step of Gateway shopping center.

royal palm great location”

we stayed at the Royal palm and had a 2 bedroom executive suite. it had great space, 2 bathrooms and comfy beds with amazing pillows and linen. the location to Gateways was fantastic, literally just across the road. No view from our rooms, but nice patio and the fact there was a microwave and fridge is a great help. Secure underground parking. all around a very comfortable large suite

Royal palm hotel in Gateway ”

Thnx royal palm for accommodating me had a great time staying with you, clean n receptionist are the best,

Very spacious rooms”

Great location, opposite Gateway Shopping Centre. Plenty of restaurants, cafes and shops you can just walk too including a cinema and bowling and only a short drive to the beach and other tourist locations. We loved Umhlanga.

Pleasant Stay!!”

The hotel is amazing and the staff at the Restaurant were very friendly and helpful. Will definitely stay with you next time I visit Durban. We really enjoyed our stay.

Superb Hotel”

Excellent... would love to stay there everytime i go to durban

Awesome ”

The staff was friendly and helpful, we got there before check in, they kept our luggage for us while we went shopping before check in time. The hotel is as is when you see it online. Very clean, the location of Hotel was very convenient for our stay, everything was accessible. Beautiful hotel, we really enjoyed our stay. The only thing that didn't meet pur expectation was the breakfast But overall it was awesome

Visit”

I really loved the location, it changed my dbn visit for the first time in my life....... facilities was good.... I visited and called the hotel for an early check in which I was advised the hotel was fully booked, which is understandable. ...However the room was still not ready by 2:30..... What i did appreciate was being upgraded to executive room.... Another point to note....i also requested twin beds.....which was noted prior to my visit.....because my visit was so quick......and I had appointments ect.....i had no time to mention this....and my brother had to sleep on the couch........... Apart from that the room i was allocated was awesome in terms of comfort.....The staff was really helpful as well. time is very important if your booking for a day....and details requested(twin beds) I do come to gateway often which a group of people.....who often ask me for recommendations..... Many thanks.

Needs alot of attention to stand up to a 4 star rating rooms need attention ”

Decent hotel but currently some 3 star offer better quality than a 4 star like the royal palms. The hotel rooms need attention and specifically the toilets in rooms water seepage and dampness is a problem the hotel maintenance team seems to be very relaxed

Excellent Accommodation”

Love the spacious room and the vitality centre. Hotel is ideally situated close to all amenities. Happy hour at the Thyme restaurant was a pleasant surprise :-) Parking is also safe and conveniently located at the hotel.

Not what it used to be”

We'd stayed at the Royal Palm Hotel many times in the past, around 6/7 years ago. It was always a wonderful experience which was why we chose to stay there again this time. The standards of the hotel have dropped significantly. Our first room had a terrible smell, the aircon didn't work. It took about 2 hours for them to move us into a different room. The room we were then given had no water pressure, the water flooded at your feet as you showered, the hygiene standards were terrible. There is mould and grime in the shower and bathroom sinks. There was a stem from a bunch of eaten grapes on the floor, dirty tissue pieces in corners of the rooms, bedding with broken buttons that the duvet just slid out of. The ironing board wobbles dangerously. Having said all of this, the rooms are so comfortable in size, the staff are helpful and friendly. I just wish that management did a better job with maintaining their hygiene and repairs as that was extremely disappointing and I would definitely not be going back here anytime soon.