Weekend Getaway”

The location was a plus we could just walk across the road and we in gateway such convenience. We didnt have to go anywhere else because everything we required was there. We got a 2 bedroom apartment and the apartment was nice but old and outdated. The apartment feels neglected. The door handles of the second bedroom were broken and falling off. The bath in the main bedroom the bath plug was not working at all. The bed we slept on was very uncomfortable and could not get a good nights rest. We stayed at royal palm before but this time we were rather dissapointed. The kitchen is not utensil equipped. No sharp knives or proper glasses or cutting board. They had shortages of irons and it would be nice if each apartment had a iron and ironing board in them. Small touches like these can make a huge difference. Other than that we enjoyed our stay.

I enjoy to stay here”

I like everything in this hotel. Everything just great from pillow till breakfast. Thank you royal palm hotel. I will stay here next time

GREAT!”

LOVE THE CONVENIENCE OF THIS HOTEL! STAFF ARE FRIENDLY , HELPFUL AND VERY ACCOMMODATING :) SECOND TIME I HAVE STAYED AT THE ROYAL PALMS AND WILL NOT STAY ANYWHERE ELSE THANK YOU!

Exceptional”

Excellent breakfast. Enjoyed the spacious two bedroom suite. Will definitely come back to the Royal Palm Hotel.

Exceptional”

will Stay again in this Hotel, well done all of the staff at THE ROYAL PALM HOTEL

royal palm great location”

we stayed at the Royal palm and had a 2 bedroom executive suite. it had great space, 2 bathrooms and comfy beds with amazing pillows and linen. the location to Gateways was fantastic, literally just across the road. No view from our rooms, but nice patio and the fact there was a microwave and fridge is a great help. Secure underground parking. all around a very comfortable large suite

Needs alot of attention to stand up to a 4 star rating rooms need attention ”

Decent hotel but currently some 3 star offer better quality than a 4 star like the royal palms. The hotel rooms need attention and specifically the toilets in rooms water seepage and dampness is a problem the hotel maintenance team seems to be very relaxed

Great Hotel!”

Great hotel, great service, good food. Will definitely be using this hotel when in Durban going forward!

Visit”

I really loved the location, it changed my dbn visit for the first time in my life....... facilities was good.... I visited and called the hotel for an early check in which I was advised the hotel was fully booked, which is understandable. ...However the room was still not ready by 2:30..... What i did appreciate was being upgraded to executive room.... Another point to note....i also requested twin beds.....which was noted prior to my visit.....because my visit was so quick......and I had appointments ect.....i had no time to mention this....and my brother had to sleep on the couch........... Apart from that the room i was allocated was awesome in terms of comfort.....The staff was really helpful as well. time is very important if your booking for a day....and details requested(twin beds) I do come to gateway often which a group of people.....who often ask me for recommendations..... Many thanks.

Lovely Hotel indeed.”

we enjoyed our stay my daughter was very happy and the staff was so nice to us i would not mind to use it again when going to durban.

Comfortable, clean and friendly”

This was my second stay at the hotel and the fact that I went back here shows that the location, comfort and ease of access was what I was after for a simple base for a couple of days near Durban

Very spacious rooms”

Great location, opposite Gateway Shopping Centre. Plenty of restaurants, cafes and shops you can just walk too including a cinema and bowling and only a short drive to the beach and other tourist locations. We loved Umhlanga.

Superb Hotel”

Excellent... would love to stay there everytime i go to durban

Awesome ”

The staff was friendly and helpful, we got there before check in, they kept our luggage for us while we went shopping before check in time. The hotel is as is when you see it online. Very clean, the location of Hotel was very convenient for our stay, everything was accessible. Beautiful hotel, we really enjoyed our stay. The only thing that didn't meet pur expectation was the breakfast But overall it was awesome

Excellent Accommodation”

Love the spacious room and the vitality centre. Hotel is ideally situated close to all amenities. Happy hour at the Thyme restaurant was a pleasant surprise :-) Parking is also safe and conveniently located at the hotel.

Must clean the carpets ”

I have stayed at Royal several times. Love the reception and restuarant upgrades. Now they must change the carpets in the rooms and or clean . My sinus was really bad due to the dirty carpets

Outstanding”

A very warm welcome from Zawa upon my arrival. Despite me arriving before official checking of 2 PM, she went to every effort in order to get me a room so I could drop off items before disappearing to a business meeting. My room was absolutely outstanding and reminiscent of an opulent country home. I couldn't have been more thrilled with the quality of the furnishings, the size, the attention to detail as well as the level of comfort. There is nothing I would have changed. I would like to thank all of the staff together with the management for your very warm welcome albeit for my 1 night stay only. I look forward to staying with you again in the future.

The carpet is old and dirty. A health hazard for someone who has sinus problems like me and my fam.”

Location perfect. Nobody told me the hotel was being painted. Health hazard!!!!! I have been staying at Royal Palm since 2012. The rooms are run down. Carpet dirty and old. Towels old. In a nutshell there is no room maintenance. They have renovated and remodeled the restaurant and neglected the rooms.

Convenient location”

Staff was excellent and helpful. Property needs maintenance. First room we were given had a very bad smell and there were cockroaches and bugs. They gave us another room which was much better. Kitchen cupboards are falling apart, no cutlery and crockery in room. Service at hotel was excellent.

Ideal place to stay for Comrades”

The hotel is central and ideal for those taking on the Comrades ultra marathon. I appreciate the breakfast pack that was prepared for those running the Comrades. The hotel can do a refresh of furniture and furnishings.