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Exterior view, Royal Palm Hotel in Durban
Executive Suite King, Royal Palm Hotel in Durban
a hotel room with a bed and a dresser, Royal Palm Hotel in Durban
a hotel room with a mirror and a dresser, Royal Palm Hotel in Durban
Fitness center, Royal Palm Hotel in Durban
Fitness center, Royal Palm Hotel in Durban
a living room filled with furniture and a window, Royal Palm Hotel in Durban

Removed from saved list

8.2

Excellent

3,983 reviews

3,983 reviews

Housekeeping42
Shops11
Breakfast7
See map
See map

9.2

Exceptional

Location rating score

Exceptional location
Popular neighborhood
Excellent for walking
Parking
FREE
Walkable places
Barnyard Theatre
120 m
Imax
120 m
Ster Theatres - Gateway Mall
120 m
Gateway Theatre Of Shopping
190 m
Wavepark Gateway
260 m
Popular landmarks
Umgeni River Bird Park
10.0 km
Moses Mabhida Stadium
11.8 km
Big Rush Urban Adrenaline
12.2 km
Mitchell Park Zoo
12.3 km
Suncoast Casino
12.7 km
Closest landmarks
Dr Ajesh (Shaun) Janki, Psychiatrist
230 m
Umhlanga Hospital
260 m
KZN Day Clinic
300 m
Golfers Club
710 m
19th Hole Putting Course
1.1 km

Royal Palm Hotel

6 Palm Boulevard, New Town Centre, Umhlanga, Durban, South Africa, 4320 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Umhlanga part of Durban, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous uShaka Marine World. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Located in heart of Durban

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Facilities

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Sauna

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Durban every 7 minutes on Agoda.com
Value for money8.3
Distance to city center18.3 Km
Location rating9.2
Nearest airportKing Shaka International Airport (DUR)
Distance to airport13.7 km

Rooms available at Royal Palm Hotel

Very good
Room comfort & quality

7.8

2 Bedroom Penthouse
...
  • Room size: 102 m²/1098 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
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Executive Suite Twin
...
  • Room size: 64 m²/689 ft²
  • Balcony/terrace
  • 2 single beds
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Executive Deluxe King Room
...
  • Room size: 51 m²/549 ft²
  • Balcony/terrace
  • 1 king bed
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Family Two-Bedroom Suite
...
  • Room size: 105 m²/1130 ft²
  • Balcony/terrace
  • 2 single beds & 1 queen bed
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3 Bedroom Penthouse
...
  • Room size: 155 m²/1668 ft²
  • Balcony/terrace
  • 1 queen bed or 1 double bed...
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Executive Suite King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
2-Bedroom Apartment
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed & 1 double bed
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Deluxe Twin Room - Disability Access
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 2 single beds or 1 king bed
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Executive Deluxe Twin
...
  • Room size: 51 m²/549 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Executive One Bedroom Suite
...
  • Room size: 63 m²/678 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Royal Palm Hotel provide shuttle service for getting around?

For your ease of travel around the city, Royal Palm Hotel provides None right at your doorstep making it simple for you to get to places conveniently.

Does Royal Palm Hotel offer dry cleaning services?

Yes! Royal Palm Hotel provides dry cleaning service that is available all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.

Is car parking available at Royal Palm Hotel?

Royal Palm Hotel features car park onsite with charges applied for customers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What procedures does Royal Palm Hotel take in terms of hygiene, safety, and cleanliness?

Royal Palm Hotel meet our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well equipped with first aid kit, free face masks, and temperature check for guests and staff for additional safety measures and hygiene protocols.

What public parks are in close proximty of Royal Palm Hotel?

While lounging at Royal Palm Hotel, enjoy your morning or evening stroll at nearby park which include Durban View Park and CJ Saunders Park.

What do local travelers think about Royal Palm Hotel?

Verified local travelers that have stayed at this property have given Royal Palm Hotel an average rating of 8.9. You can look up on more detailed customer testimonials, and feedback for this property down in the review section.

What are popular attractions close to Royal Palm Hotel?

Royal Palm Hotel’s location in the Umhlanga neighborhood puts it in close vicinity to famous destinations including Natal Shark Board.

What popular natural sightseeing attractions are in close proximity to Royal Palm Hotel?

Royal Palm Hotel is situated within Umhlanga, which makes it conveniently close to natural sights including Natal Shark Board.

What time is check-in and check-out at Royal Palm Hotel?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified time frame may be charged an additional fee.

What is the closest airport to Royal Palm Hotel?

The closest airport to Royal Palm Hotel is King Shaka International Airport, 14.0 km away.

See map

Explore the neighborhood

What people love about Royal Palm Hotel

  • 10

    Exceptional
    Cleanliness

    "The place was very neat and clean."

    Saajal

    |

    April 27, 2023

  • 10

    Exceptional
    Staff 

    "Great customer service everything was neat and clean."

    Samantha

    |

    April 20, 2023

  • 10

    Exceptional
    Location

    "Excellent location just a few feet from gateway meant we did not have to drive for dinner."

    Sam

    |

    April 4, 2023

Property ranking|Compared to 1,463 Durban properties
See all rankings
Location score
9.2/10
Room comfort score
7.8/10
Cheapest price score
Value for money score
8.3/10
Better than
99
%
of Durban properties
Better than
98
%
of Durban properties
Better than
97
%
of Durban properties
Better than
96
%
of Durban properties
Overall rating:

8.2

Excellent
3,983 reviews
Cleanliness
8.3
Facilities
8.0
Location
9.2
Read all reviews >
What travelers say they love:
The rooms is spacious and the bed was comfortable😊
Loisha from South Africa
Couple
More about Royal Palm Hotel

More about Royal Palm Hotel

Royal Palm Hotel

Never miss a single attraction in Durban when staying at Royal Palm Hotel. Getting around in Durban is easy when staying at this hotel, strategically placed right in the heart of the city.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Durban even more convenient.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Royal Palm Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Rooms at Royal Palm Hotel come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a coffee or tea maker and mini bar at your disposal. It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


Dining and things to do

Every day at Royal Palm Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, steam room, spa and sauna. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's mini golf course, yoga room and bowling alley.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Royal Palm Hotel is the perfect spot to explore Durban's fascinating cultural sights and attractions. Get fanatical about the local sports team at Moses Mabhida Stadium located 11.7 km away, where you can also find team merchandise and memorabilia. Enjoy the simple pleasures of an oceanside getaway, with Golden Mile located 14.0 km away, where you can turn a good day into a great one with a sea view.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 96% of the city's other accommodations.
Ranking higher than 98% of the city's accommodations options, this is a great choice for location.
Guests who stayed here really appreciated the room comfort, scoring it higher than 97% of accommodations in the city.

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Amenities and facilities

Excellent
Facilities

8

Most talked about facilities

Breakfast

21 mentions

Housekeeping

13 mentions

Food & Dining

4 mentions

Beach

1 mention

Languages spoken
  • English
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Bowling alley
  • Fitness center
  • Massage
  • Mini golf course
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Yoga room
Cleanliness and safety
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Desk
  • Free bottled water
  • Satellite/cable channels
  • Shower

Food and dining

Breakfast options
  • Full English/Irish
Restaurants on site
THYME@ROYAL PALM
  • Menu: Buffet

Location

6 Palm Boulevard, New Town Centre, Umhlanga, Durban, South Africa, 4320
Exceptional
Location

9.2

Airports
  • King Shaka International Airport (DUR)
    13.7 km
  • Pietermaritzburg Airport (PZB)
    65.5 km
Public transportation
  • Mount Edgecombe Station
    4.1 km
  • Phoenix
    5.6 km
Hospital or clinic
  • Dr Ajesh (Shaun) Janki, Psychiatrist
    230 m
Convenience store
  • On-site
Cash withdrawal
  • ATM
    150 m

What's nearby

Popular landmarks
  • Umgeni River Bird Park
    10.0 km
  • Moses Mabhida Stadium
    11.8 km
  • Big Rush Urban Adrenaline
    12.2 km
  • Mitchell Park Zoo
    12.3 km
  • Suncoast Casino
    12.7 km
  • Durban Botanic Gardens
    14.4 km
  • uShaka Wet 'n Wild
    15.9 km
  • uShaka Marine World
    16.1 km
  • The Valley of a 1000 Hills
    30.1 km
Nearby landmarks
  • Barnyard Theatre
    120 m
  • Imax
    120 m
  • Ster Theatres - Gateway Mall
    120 m
  • Gateway Theatre Of Shopping
    190 m
  • Dr Ajesh (Shaun) Janki, Psychiatrist
    230 m
  • Umhlanga Hospital
    260 m
  • Wavepark Gateway
    260 m
  • KZN Day Clinic
    300 m
  • CJ Saunders Park
    310 m
  • Gorimas
    320 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until10:00
Getting around
  • Airport transfer fee350 ZAR
  • Distance from city center18.3 Km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)215 ZAR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 94
  • Room voltage220
  • Year property opened2007
Parking
  • Daily parking fee0 ZAR

Reviews of Royal Palm Hotel from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.3
Facilities8.0
Location9.2
Room comfort and quality7.8
Service8.2
Value for money8.3
High score for Durban
Rating
9+ Exceptional (195)
8-9 Excellent (63)
7-8 Very Good (71)
6-7 Good (37)
<6 Below Expectation (86)
Time of the year
Mar - May (116)
Jun - Aug (90)
Sep - Nov (118)
Dec - Feb (128)

Show reviews that mention 

Showing 452 verified guest comments
12345
10.0
Exceptional
Nikeel from South Africa
Couple
Executive Deluxe King Room
Stayed 2 nights in January 2023

EXCELLENT ”

Brilliant place to stay. Close to everything. And the room was way beyond my expectations. Great room for the buck!

Reviewed January 29, 2023

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10.0
Exceptional
Loisha from South Africa
Couple
Executive Suite King
Stayed 3 nights in June 2022

Exceptional”

Beautiful hotel. The rooms is spacious and the bed was comfortable😊

Reviewed January 29, 2023

See room deals

10.0
Exceptional
Lucia from South Africa
Solo traveler
Executive Deluxe King Room
Stayed 1 night in February 2023

Good location ”

Everything is around you from the mall to the food court 5 mins to the airport 🛫

Reviewed February 06, 2023

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10.0
Exceptional
Thembisa from South Africa
Solo traveler
Stayed 1 night in June 2021

Exceptional”

I really enjoyed my stay at this hotel and i needed that type of relaxation in mind and in spirit because i had actually checked out of a very unpleasant guest house so i walked into my room at the Royal Palm and felt soooo good . It was good , it was clean , comfortable ...i actually kept extending my stay . Thank you to the very kind hotel staff especially the Indian lady at the front desk and the most pleasant security guy whose name ive unfortunately forgotten. Im definitely staying here everytime im in Durban.

Reviewed July 04, 2021

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Dear Thembisa, Thank you for the feedback, we look forward to your next visit Kind Regards Jerod Flaum GM

Responded July 29, 2021
Royal Palm Hotel
10.0
Exceptional
PREGGY from South Africa
Couple
Executive Deluxe King Room
Stayed 1 night in November 2022

Spacious Rooms ”

Beautiful stay. Rooms are very spacious with lounge area as well. Has a sink, fridge and microwave. Gym in the hotel. On the doorstep of the famous Gateway Shopping Mall.

Reviewed December 02, 2022

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10.0
Exceptional
muhammed from South Africa
Solo traveler
Executive Deluxe King Room
Stayed 1 night in January 2023

Fantastic hotel ”

Location is perfect, easy access to gateway shopping and rest of umhlanga. Staff are exceptional and the room was very comfy. Highly recommended

Reviewed January 08, 2023

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10.0
Exceptional
Lucia from South Africa
Solo traveler
Executive Suite Twin
Stayed 1 night in January 2023

Good ”

Everything is around the shopping mall restaurants and few minutes to the beach ⛱️ as well as the airport 🛫

Reviewed January 29, 2023

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10.0
Exceptional
Taskeen from South Africa
Couple
Executive Suite Twin
Stayed 1 night in September 2022

Beautiful Hotel”

Rooms are always clean,staff are friendly and helpful.Always a pleasure staying at this hotel.Keep up the good work.

Reviewed September 08, 2022

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10.0
Exceptional
Jody from South Africa
Business traveler
Executive Suite King
Stayed 1 night in March 2022

Great Stay”

Great stay - exceeded my expectations the first time I stayed so I booked in again. I would recommend Royal Palm Hotel to anyone who wants great value for money, spacious accommodation and an overall relaxing stay. Ideally located by Gateway and you get a discount off the Spa next door.

Reviewed April 01, 2022

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10.0
Exceptional
Carmen from South Africa
Couple
Executive Suite King
Stayed 3 nights in September 2021

Its a long weekend”

It was great to have the cool tiles beneath my feet and no dirty toes…. The barman is conscientious about ice cold glasses to pour drinks in …. And it is possible to have breakfast with a Happy Birthday solo. They were all great. It is close to Gateway Mall , so easy to walk everywhere. Walkie talkie comms is thing there though.

Reviewed October 01, 2021

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10.0
Exceptional
Yolisa from South Africa
Business traveler
Executive Suite King
Stayed 2 nights in March 2020

Still my best by far. I am ageing with them.”

This hotel is value for money. What you get is more for what you pay. It is stylish and well positioned. It is right at Gateway Mall's face. I have been using and comparing it to other hotels that I use when I/we travel it still deserves my best rating. it becomes a challenge for me to book elsewhere when I am in Durban. It gives me that sense of security because I know what I get. They go all out for customers. (I have a personal experience of this) Luv, Luv Luv.

Reviewed March 20, 2020

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9.6
Exceptional
Deshnie from South Africa
Group
Family Two-Bedroom Suite
Stayed 1 night in September 2022

The ideal location ”

This hotel is situated in the heart of umhlanga. Across the biggest shopping mall... Food, entertainment, shopping, nightlife are all just a short walk away from each other. The rooms are clean and comfortable. Staff is very friendly and helpful. Awesome weekend.

Reviewed September 18, 2022

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10.0
Exceptional
Shamiksha from South Africa
Couple
Executive Suite King
Stayed 1 night in July 2022

Good stay”

Lovely hotel. Friendly staff, the room was amazing. Very spacious, I only experienced one problem… the bed was very hard, which made it very difficult to have a good nights sleep. If the

Reviewed July 23, 2022

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9.6
Exceptional
Sahil from South Africa
Solo traveler
Executive Suite King
Stayed 1 night in March 2021

COVID-19 Protocols”

Although this 4 STAR hotel is fully equipped with the facilities to back up its rating, it lacked massively when it came to Covid-19 protocols. When I entered the main atrium there were no sanitising station in sight. No signage about Covid-19 protocols like wear masks or sanitize hands. And it shows with the staff. Whilst I was being seeing to with my check-in, another person was being seeing to and the guest pulled his mask down to chat and so did the person behind the reception counter. There is no sanitizers offered by the high touch points like the lift area, entrance and exit to the guest rooms(the door). When I went down for breakfast I was greeted by a lady with no mask in sight. The staff in the kitchen all had no masks. It seems like the staff and the hotel does not take this pandemic seriously. I'm pretty sure it's actually illegal the way things are being run given the current strict protocols placed by the government. I've travelled alot during the pandemic and I've even stayed at a 3 star hotel that had more covid 19 protocols in place than ROYAL PALM HOTEL. Also my room had broken lamp shades. There's a few chips of paint here and there, don't be lazy and sort it out. The finer details stick out especially when it's a 4 star and higher.

Reviewed March 28, 2021

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10.0
Exceptional
Nazreen from South Africa
Family with young children
2-Bedroom Apartment
Stayed 2 nights in July 2020

Very clean,amazing and comfortable ”

The best stay I have had this far...Really clean n safe,staff was very friendly and accommodating.. The comfort was amazing.. I would not stay anywere else in future..Royal palms exceeded all my expectations and more

Reviewed July 06, 2020

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10.0
Exceptional
Catherine from South Africa
Couple
Stayed 1 night in October 2020

Excellent service ”

Excellent service by all friendly hotel staff. Easy check-in process. Lovely clean rooms. Central location in Umhlanga. Right on the door step of Gateway shopping center.

Reviewed October 21, 2020

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10.0
Exceptional
Hermine from South Africa
Couple
Executive Suite King
Stayed 1 night in January 2020

Great place”

Place was really value for money as it was beautiful and so clean.... Staff were very friendly and helpful . Its opposite the mall so it's easy to get anything you need!! Will definitely go back!

Reviewed January 14, 2020

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10.0
Exceptional
Lucia from South Africa
Family with teens
Executive Suite King
Stayed 2 nights in January 2023

Location and the staff tops ”

The towels are a bit dirty turned off white

Reviewed January 15, 2023

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10.0
Exceptional
Sindisiwe from South Africa
Couple
Executive Suite King
Stayed 1 night in December 2020

Excellent!!!”

Beautiful, clean and very comfortable home away from home.... Amazing staff and close to Gateway just across the road

Reviewed December 30, 2020

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9.6
Exceptional
Nkanyiso from South Africa
Couple
Executive Suite King
Stayed 1 night in January 2021

Splendid Stay”

Stayed for an evening for leisure with my partner and would highly recommend Royal Palm. The service of the staff is great, the stay was pleasant, the rooms clean and spacious. The aircon felt like it was not fully working but didnt get to take it up with front office. Aside from that i cant fault this establishment great value for money.

Reviewed January 09, 2021

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