Royal Palm Hotel
Royal Palm Hotel
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10.0
Exceptional

"Thank you for a wonderful stay :)"

tivania

|

October 3, 2016

Executive Deluxe King Room - Room plan Royal Palm Hotel
Executive Deluxe King Room - Room plan
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Lobby Royal Palm Hotel
Lobby
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Interior view Royal Palm Hotel
Interior view
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Bathroom Royal Palm Hotel
Bathroom
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See map Royal Palm Hotel
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Exceptional
Location
9.2
See all 6 photos Royal Palm Hotel
See all 6 photos
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What guests are saying:
so close to everything, beautiful hotel amazing staff I will be back over and over again . Thank you for a wonderful stay :)
tivania from South Africa
Couple
Very nice
dale from South Africa
Family with young children
Excellent... would love to stay there everytime i go to durban
kabeer from South Africa
Couple
room wasnt ready at check in...even when i called ahead to make sure it was
Richard from Australia
Couple
it is an excellent property only thing they can do is get some new towels. lol!!!
Julie from South Africa
Family with young children
very good accomadation. Will definitely come back again....
dale from South Africa
Family with young children
I had a superb stay everything was exceptional/lovely
aresh from South Africa
Family with teens
Great stay. Only one problem: lack of maintenance- light bulbs not replaced, faulty air conditioner unit and blocked drain. However all items were promptly repaired once we reported them
ayesha from South Africa
Family with teens
Excellent
From 183 reviewsSee what guests said
8.4
/
10
Excellent cleanliness
8.4
Recommended by 82% of guests
Value for money8.3
Distance to city center18.3 Km
Location rating9.2
Nearest airportKing Shaka International Airport (DUR)
Distance to airport12.3 km
82%

would recommend to a friend

Agoda Preferred Property

  • Airport transfer

  • Located in heart of Durban

  • Free Wi-Fi in all rooms!

  • Hot tub

Select your room
7.8
Very good
Room comfort & quality
This property is in high demand!Booked 64 times this week | 12 travelers are looking at this property right now
Suite Two Bedrooms
Suite Two Bedrooms
...
  • Room size: 25 m²/269 ft²
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Suite Three Bedrooms
Suite Three Bedrooms
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  • Room size: 65 m²/700 ft²
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3 Bedroom Penthouse Suite
3 Bedroom Penthouse Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 double bed & 1 double bed...
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Executive Suite King
Executive Suite King
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed
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2 Bedroom Executive Suite
2 Bedroom Executive Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed & 1 double bed
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Deluxe Two-Bedroom Suite
Deluxe Two-Bedroom Suite
...
  • Room size: 102 m²/1098 ft²
  • Balcony/terrace
  • 1 super king bed
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Executive Suite Twin
Executive Suite Twin
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 double bed
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Executive Deluxe Twin
Executive Deluxe Twin
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
  • 2 single beds
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Executive Deluxe King Room
Executive Deluxe King Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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Standard Studio
Standard Studio
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  • Non-smoking
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More about Royal Palm Hotel

More about Royal Palm Hotel

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (183)Booking.com Reviews (838)
8.4
/
10
Cleanliness8.4
Facilities8.1
Location9.2
Room comfort and quality7.8
Service8.4
Value for money8.3
Provided by verified guests of Agoda
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All guests (183)
All room types
Showing 91 verified guest comments
12345
10.0
Exceptional
richard from United Kingdom
Business traveler
Executive Suite King
Stayed 1 night in January 2019
Outstanding”
A very warm welcome from Zawa upon my arrival. Despite me arriving before official checking of 2 PM, she went to every effort in order to get me a room so I could drop off items before disappearing to a business meeting. My room was absolutely outstanding and reminiscent of an opulent country home. I couldn't have been more thrilled with the quality of the furnishings, the size, the attention to detail as well as the level of comfort. There is nothing I would have changed. I would like to thank all of the staff together with the management for your very warm welcome albeit for my 1 night stay only. I look forward to staying with you again in the future.
Reviewed January 17, 2019
8.0
Excellent
Kim from South Africa
Couple
DOUBLE JUNIOR SUITE - ROOM ONLY
Stayed 1 night in December 2018
Clean, cheap and helpful”
Close to Gateway Shopping Centre, well air-conditioned and clean. Staff were polite and helpful. A pleasant stay.
Reviewed January 15, 2019
3.6
Mannie from South Africa
Couple
Executive Suite King
Stayed 2 nights in January 2019
horrible experience”
My dad and mum arrived at Royal Palm on the 4 January 2019. Upon arrival, there was an awful smell that emitted from the bathroom. When my family called reception in my presence, they were advised that a maintenance guy will be in shortly to attend to the issue. The maintenance man then advised my family that the extractor in the toilet was not working. The smell was unbearable. My little sister was playing in the room, until she found a light switch of which, the wires were exposed. After noticing this, I left the hotel room with my little sister. The furniture were old and broken. Utensils were used prior to my parents utilizing the room. The towels were stained and kept to use. Wifi was a hassle to connect in order for my dad to work. Overall, it was a disgusting environment to be accommodated in for two days, of which photographs were taken. It was a rip off for the price I paid. I cannot believe that the hotel management were so negligent in their duties.
Reviewed January 09, 2019
9.2
Exceptional
Vuyokazi from South Africa
Solo traveler
Executive Suite King
Stayed 1 night in January 2019
Wonderful stay”
Friendly staff, located in the perfect place . Clean and peaceful. 👏🏿👏🏿👏🏿
Reviewed January 13, 2019
9.2
Exceptional
Vongai from South Africa
Couple
Standard Studio
Stayed 1 night in November 2018
Exceptional”
The room id requested wasn’t ready on time though I arrived 1 hour After my estimated arrival time I had to wait fr approx 20 minutes to no avail which resulted in them changing me to a different room I found this to be abit disorganized but overall it was a magnificent stay
Reviewed November 07, 2018
5.6
Judith
Couple
Executive Suite Twin
Stayed 14 nights in December 2018
Above average”
Overall my stay was not the best that I had expected. The hotel is closer to the mall, etc but the furniture is outdated. Nobody informed me about low shedding especially that my husband is from America and he had not experienced such previously. The toilet in the rooms appear to leak because they smell of urine even after cleaning. The excess door key kept on not working and needed to be updated all the time. The staff are friendly but it’s difficult to get your room refreshed in the evening due to lack of staff. The restaurant has inexperienced staff. The place needs renovation. Some of the units have outdated AC. Imagine we stayed for 14 days and I thought it will be worth our stay but as yet not.
Reviewed December 21, 2018
8.0
Excellent
Tasneem from South Africa
Business traveler
Executive Suite Twin
Stayed 1 night in September 2018
.”
.
Reviewed January 10, 2019
8.8
Excellent
Mulalo from South Africa
Couple
Executive Deluxe King Room
Stayed 3 nights in September 2018
Excellent”
Perfect location. Located in a quiet area, close to gateway mall. The hotel itself is amazing. The breakfast was to die for. We really enjoyed our stay. The staff is not friendly at all. Long faces everyday.
Reviewed October 01, 2018
10.0
Exceptional
Diana from South Africa
Couple
Standard Studio
Stayed 1 night in August 2018
Visit”
I really loved the location, it changed my dbn visit for the first time in my life....... facilities was good.... I visited and called the hotel for an early check in which I was advised the hotel was fully booked, which is understandable. ...However the room was still not ready by 2:30..... What i did appreciate was being upgraded to executive room.... Another point to note....i also requested twin beds.....which was noted prior to my visit.....because my visit was so quick......and I had appointments ect.....i had no time to mention this....and my brother had to sleep on the couch........... Apart from that the room i was allocated was awesome in terms of comfort.....The staff was really helpful as well. time is very important if your booking for a day....and details requested(twin beds) I do come to gateway often which a group of people.....who often ask me for recommendations..... Many thanks.
Reviewed August 22, 2018
9.6
Exceptional
Qasim from South Africa
Group
2 Bedroom Executive Suite
Stayed 3 nights in November 2018
Great value hotel in outstanding location ”
Great hotel. Booked a 2-bedroom suite and it was amazing. Suite was large and well-appointed and had all amenities for a perfect “home-away-from-home” stay.
Reviewed November 22, 2018
10.0
Exceptional
Shenaaz from South Africa
Solo traveler
Executive Suite Twin
Stayed 1 night in October 2017
Very disappointing ”
I asked for milk sachets. I was asked why how many in my room I paid for one person why do I need more milk. Am very upset to be humiliated like that. I travelled the world never was I degraded like that. Unacceptable
Reviewed October 30, 2017
7.6
Very good
THOKOZILE from South Africa
Couple
Executive Suite Twin
Stayed 3 nights in January 2019
Excellent service”
Location
Reviewed January 07, 2019
7.2
Very good
Marco from South Africa
Couple
Executive Suite King
Stayed 1 night in December 2018
Disappointing ”
3rd stay at this hotel. It was rather disappointing, lacked on service, the standard was definitely below what we previously experienced. No bath mats, only 1 complimentary water , no spoons for tea and coffee, lots of hair in the bed when I lifted back the covers which was a major no no. ( My worst nightmare) I requested extra pillows which weren’t in the room at the time of our arrival. We requested these again and they never came. There was loads of dust along the rails of the sliding doors and behind the coffee tables, I saw this when I wanted to switch the lamp on. The bath hadn’t been clean properly either, I wanted to use it but decided against it. They forgot to open a room account for us so we had to keep on paying for everything we ordered. Overall it left somewhat to be desired. I will not return again in a hurry. The reception staff were pleasant.
Reviewed December 11, 2018
6.0
Bonginhlanhla from South Africa
Solo traveler
Executive Room
Stayed 1 night in October 2018
Some sort of Royalty”
This hotel needs to up it's game to stay relevant. The lift was not working properly and so was the magnetic key system which is easily fried by cellphones in the pocket. When I went to reprogram the key, I was told "you put it with your cellphone", I responded "Yes. There's usually a cellphone(s) somewhere in my pocket". The staff forget their posts at night and convene group meetings. The executive room however, was very spacious. The connected beds always feel awkward for me and doesn't really count as "Queen Size" but double 3 quarter as I feel the border between the 2 beds. The pillows gave my neck a hiding so I'm not sure if its a quality issue or the pillows are not changed till they reach that pain inflicting phase. I'd say get another hotel (unless they are fully occupied) - don't come here.
Reviewed October 22, 2018
8.8
Excellent
Moorosi from South Africa
Couple
Executive Suite King
Stayed 4 nights in June 2018
Ideal place to stay for Comrades”
The hotel is central and ideal for those taking on the Comrades ultra marathon. I appreciate the breakfast pack that was prepared for those running the Comrades. The hotel can do a refresh of furniture and furnishings.
Reviewed June 16, 2018
9.2
Exceptional
Karin from South Africa
Business traveler
Executive Suite King
Stayed 3 nights in October 2018
Perfect location”
Even after a day at the office you can still enjoy the buzzing atmosphere of the Gateway Mall and the restaurant choices are amazing. Loved the private balcony and equipped kitchen area.
Reviewed October 07, 2018
8.0
Excellent
Badulla from Mauritius
Couple
Executive Deluxe King Room
Stayed 3 nights in July 2018
superb location”
superb location room nice but old tiles not too clean
Reviewed July 30, 2018
8.0
Excellent
Badulla from Mauritius
Couple
2 Bedroom Executive Suite
Stayed 3 nights in July 2018
very good location”
very good location just walking distance to gateway mall but hotel is old
Reviewed July 30, 2018
4.4
Steven from South Africa
Family with teens
Studio
Stayed 6 nights in December 2018
Acceptable”
Air conditioner in my room was not working.Broken lamp, door handles,fridge.Staff at the kitchen and bar very slow.The broken items were fixed but very poorly.
Reviewed December 27, 2018
7.2
Very good
rafique from South Africa
Couple
DOUBLE DELUXE - ROOM ONLY
Stayed 2 nights in October 2018
terrible service.”
I was checked in to room 602 , I noticed that the door leading to the patio was not locking ,I immediately contacted reception and was told it would be sorted out ,at 10pm door was still the same and called reception again and was told it would be sorted out the next day and there isn't another room available, when I asked for a refund I was given another room. there was a problem with parking as well I was asked to pay R130.00 and yet upon check in it was free as is advertised. Njabulo was the only friendly one.
Reviewed October 08, 2018
12345
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