Excellent 8.3
Based on 3488 reviews

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Excellent



based on 3488 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.5
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for money 8.1
  • Food/Dining 7.5
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CHU from Singapore
Group
Standard
Stayed one night in February 2016
Overall good, but seems a bit under staffed
Blanket, House Keeping, Location
I booked 2 rooms. Got 1 room checked in at 2.30pm and had to wait till 3pm for the other room - Understandable as their check in time is 3pm Front desk said would send the keys for the other room up to our rooms for us. Waited till 3.30pm for the keys to be sent up, called front desk multiple times as well. In the end, we went down to the front desk to ask for our keys and they forgot it was sitting on the table waiting to be sent up. I guess they were pretty busy and do look under staffed.. oh wells, not a huge problem for us just thought it's worth mentioning. Overall it's still a really comfortable hotel, rooms are really clean, not to mention big as well.. Housekeeping were really fast when we requested for extra blankets and bath towels. Don't mind coming back to stay again :)
Reviewed March 03, 2016

Tongle from China
Group
Grand Double Double Room
Stayed 2 nights in January 2016
Room was smaller than expected
The room (two beds for four) was much smaller than expected.
Reviewed March 01, 2016

Eric from Singapore
Couple
Standard
Stayed 4 nights in February 2016
best hotel in Shatin
Great place with food shopping and transport facilities.
Good.
Reviewed February 28, 2016

denny from United Kingdom
Couple
Standard
Stayed 8 nights in February 2016
very good
location is very good, near the plaza, and very helpful
very comfort
Reviewed February 26, 2016

Raymond from Hong Kong
Family with young children
Standard
Stayed 2 nights in October 2015
Good location, great value
Will definitely visit again
Reviewed February 26, 2016

Francisco from Macau
Solo traveler
Standard
Stayed 2 nights in February 2016
No comment
No comment
No comment
Reviewed February 25, 2016

YIP from Hong Kong
Couple
Standard
Stayed 4 nights in February 2016
Good Customer Service
Though we never ask for it, we were upgraded to a better room most of the times. We believe the hotel recognises the need to reward returning customers and this is greatly appreciated. Thank you for the good service as always. Please keep up the good work!
Reviewed February 23, 2016

WING from Hong Kong
Solo traveler
Standard
Stayed one night in February 2016
good
good
Reviewed February 23, 2016

Thomas from United Kingdom
Family with young children
River View Deluxe Room
Stayed 2 nights in February 2016
Good
Good location, spacious rooms, very clean
Good
Reviewed February 21, 2016

Lok from Hong Kong
Family with young children
Standard
Stayed one night in February 2016
Ok
Ok
Reviewed February 20, 2016


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