Excellent 8.3
Based on 3490 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3490 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.5
  • Room comfort and quality 8.6
  • Service 8.4
  • Value for money 8.1
  • Food and dining 7.5
Sort by

Quah from Singapore
Group
Grand Triple Room
Stayed 2 nights in June 2015
Good location, clean and big room, friendly staffs
Location, clean and big room, easy access
very nice stay!!!! Can easily find good foods to eat around the hotel
Reviewed July 25, 2015

Xin from China
Solo traveler
Standard
Stayed 3 nights in July 2015
Good location with just so so service
Location, big room
This hotel is near MTR station and just located above a few shopping centres. It's convenient to go to the Hong Kong island because of the location. And it's also convenient to go to airport (near the train station). However, the front desk staff is not as friendly as I expected. I don't think their service standard can match their rate which is 4-star. I arrived hotel at 10 am which was a bit earlier than usual check-in time. I understand that there may not have room available because previous guest hasn't checked out. I deposited my luggage with Concierge staff and left my handphone number with the front desk staff because they promised to give me a call once there's room available. When I came back at 1 pm, I was told that there's no room available. One of the staffs challenged me with bad attitude that whether I can accept double beds room at smoking floor. I have requested one big bed room at non-smoking floor. If I can accept alternative, why did I specify at the first place? I was so tired, sleepy and frustrated because I have hanged out 3 hours after I reached hotel. Especially after front desk staff gave me a black face with bad attitude. She never showed good manner which was compulsory for service industry. The aircon in the room was not working properly, the room temperature ranged from too cold to too hot, never sustain at a reasonable range. The facility was a bit old and there's no robe in the room. Cleaner kept knocking my door the other day when I tried to rest. Although I have told her that to come back in the afternoon after 2 pm. I know I didn't put the don't disturb card outside the room because I was too tired to get up. Nowadays, using don't disturb card is a bit out of date for a fashion 4-star hotels. Overall, I think it's a bit overrated for this hotel considering their facility and service standard.
Reviewed July 24, 2015

wai from United Kingdom
Family with young children
Standard
Stayed 2 nights in July 2015
Excellent Hotel
Service, aircon, location
Very plesent relaxing and comfortable, will 100% be coming back again
Reviewed July 23, 2015

Ching from Canada
Family with young children
Grand Double Double Room
Stayed 13 nights in July 2015
4.5 out of 5.
Staffs are helpful and polite. Location is convenient. Price is decent.
Reviewed July 22, 2015

Chaiyoot from Thailand
Family with teens
Grand Double Double Room
Stayed 2 nights in July 2015
Very Happy
Location
Reviewed July 21, 2015

Marinel from Philippines
Family with teens
Grand Double Double Room
Stayed 3 nights in July 2015
Thumbs up
Location
Reviewed July 20, 2015

Alisa from Laos
Family with young children
Grand Double Double Room
Stayed 4 nights in July 2015
Excellent
Near shopping mall and MTR
Good service
Reviewed July 18, 2015

Nancy from United States
Family with teens
Grand Double Double Room
Stayed 3 nights in July 2015
Very nice hotel, convenient location
Location, room comfort, helpful staff
The staff was friendly, helpful and spoke excellent English, so we were grateful. The room was clean, attractive and quite comfortable. We really loved being so close to the subway station and the mall. We traveled to and from the hotel using the express bus from the airport, which was convenient and very inexpensive.
Reviewed July 17, 2015

Marilyn from Philippines
Family with teens
Grand Double Double Room
Stayed 3 nights in July 2015
Nice hotel
pool, bath tub, staff, security, ambiance
Very nice hotel and staff, great stay., near new town plaza, very accesible to mtr, but faraway from the center or tst. Recommended for people that will not be in the city until the mtr is closed
Reviewed July 17, 2015

Wendy from United States
Family with young children
Standard
Stayed 3 nights in July 2015
Hotel is clean and the room is big.
Hotel is clean. Many restaurants around the hotel. Close to train station.
It was a comfortable stay.
Reviewed July 16, 2015


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: