This property is in high demand!
7 travelers have booked today.
USD
Experience the ultimate retreat at Royal Park Hotel, perfectly situated on Station 1's exquisite white sands. Designed for two travelers seeking relaxation and adventure, this resort offers exclusive access to a private beach with guided exploration tours. Unwind with beachfront massages before retiring to newly renovated ground floor rooms, some featuring breathtaking ocean views. Stay connected with complimentary wireless internet and enjoy refreshing air conditioning. Conveniently located, it's a mere walk to D'Mall and iconic sites like Willy's Rock. Enjoy a seamless blend of luxury and discovery. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Inside city center
Check-in [24-hour]
Airport transfer
Great Breakfast
Great View
Private beach
Free Wi-Fi
Front desk [24-hour]
Restaurant
Bar
Golf course (within 3 km)
Massage
Airport transfer
7 travelers have booked today.
Based on 4,600 verified reviews
9.4
9.1
8.9
8.6
8.2
7.7
Location rating score
Value for money | 8.9 |
Location rating | 9.4 |
Nearest airport | Godofredo P. Ramos Airport (MPH) |
Distance to airport | 5.7 km |
Does Royal Park Hotel have bars on-site?
Delight in your holiday the ideal way with a beverage in your hand at Royal Park Hotel's bar available right in front of your doorstep for whenever you need a sip or two.
What is the average travel time to the closest airport from Royal Park Hotel?
The average travel time to get from Royal Park Hotel to the airport is 60 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.
What public parks are within range of Royal Park Hotel?
While lodging at Royal Park Hotel, take joy in your early morning or evening walk at nearby park which include Boracay Butterfly Garden, Ferris Wheel, and Aviary Park.
How many floors does Royal Park Hotel have?
Royal Park Hotel has a total of 3 floors.
What do visitors love most about Royal Park Hotel?
Verified guests that stayed at Royal Park Hotel have given this property a rating of 9.434 for its outstanding location as the major highlight for their stay.
What is the average rating that past Couples' have given to Royal Park Hotel?
Verified couple travelers that have stayed at this property have given Royal Park Hotel an average rating of 8.8. You can look up on more in depth customer reviews, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What do local visitors think about Royal Park Hotel?
Past local visitors that have stayed at this property have given Royal Park Hotel an average rating of 9.3. You can look up on more in depth customer testimonials, and responses for this property down in the review section.
What famous shopping places are near to Royal Park Hotel?
Shopping options in Royal Park Hotel’s Station 1 neighborhood consists of D'Mall and D' Talipapa Market.
What popular natural sightseeing locations are close to Royal Park Hotel?
Royal Park Hotel is located within Station 1, which makes it conveniently close to natural points of interest including Mount Luho and Crocodile Island.
What is the closest airport to Royal Park Hotel?
The nearest airport to Royal Park Hotel is Godofredo P. Ramos Airport, 6.0 km away.
Experience Tranquility and Comfort at Royal Park Hotel in Boracay Island
Nestled in the heart of Boracay Island, Philippines, Royal Park Hotel offers a serene and comfortable retreat for travelers seeking a tranquil escape. With its prime location and exceptional amenities, this 3-star hotel is the perfect choice for both leisure and business travelers.
Built in 1998 and recently renovated in 2022, Royal Park Hotel combines modern comforts with a touch of traditional Filipino hospitality. As you step into the hotel, you'll be greeted by a warm and inviting atmosphere, where every detail has been carefully designed to ensure a memorable stay.
Check-in time at Royal Park Hotel is from 02:00 PM, allowing you to settle in and start your vacation at your own pace. The hotel's convenient proximity to the airport, just 60 minutes away, makes it easily accessible for travelers arriving from different parts of the world. Whether you're visiting Boracay Island for a relaxing beach getaway or attending a business conference, Royal Park Hotel offers a convenient and hassle-free experience.
With a total of 29 well-appointed rooms, Royal Park Hotel provides a cozy and intimate setting for guests to unwind and recharge. Each room is tastefully decorated with modern furnishings and offers a range of amenities to ensure your utmost comfort. From plush beds and spacious bathrooms to complimentary Wi-Fi and flat-screen TVs, every detail has been thoughtfully considered to enhance your stay.
Families traveling with young children will appreciate Royal Park Hotel's child policy. Children between the ages of 0 to 5 can stay at the hotel free of charge, allowing families to enjoy a memorable vacation without any additional cost. The hotel's friendly and attentive staff are always on hand to assist with any special requests or arrangements to make your family's stay even more enjoyable.
Experience a tranquil and comfortable stay at Royal Park Hotel in Boracay Island, where modern comforts meet traditional Filipino hospitality. Whether you're seeking a peaceful retreat or a convenient base to explore the island's vibrant attractions, this 3-star hotel is the perfect choice for an unforgettable vacation.
Unwind and Enjoy at Royal Park Hotel's Vibrant Bar
At Royal Park Hotel, guests can indulge in a vibrant and lively atmosphere at the hotel's bar. The bar is the perfect place to unwind after a day of exploring Boracay Island or lounging by the beach. With its stylish and modern decor, comfortable seating, and friendly staff, the bar offers a welcoming ambiance for both hotel guests and visitors alike.
The bar at Royal Park Hotel is well-stocked with a wide selection of alcoholic and non-alcoholic beverages. Whether you prefer a refreshing cocktail, a glass of wine, or a cold beer, the bar has something to satisfy every palate. Guests can also enjoy a variety of bar snacks and light bites to complement their drinks.
In addition to the extensive drink menu, the bar also features live entertainment on select nights. From live bands to DJ sets, guests can groove to the beats and enjoy an unforgettable night of music and fun. Whether you're looking to socialize with fellow travelers or simply relax with a drink in hand, the bar at Royal Park Hotel is the place to be.
Stay Active and Energized at Royal Park Hotel's Sports Facilities
At Royal Park Hotel, we understand the importance of staying active and energized while on vacation. That's why we offer a wide range of top-notch sports facilities to cater to all your fitness needs.
Our hotel boasts a state-of-the-art fitness center equipped with modern exercise machines and equipment, allowing you to maintain your workout routine even while on holiday. Whether you prefer cardio exercises, weightlifting, or yoga, our fitness center has everything you need to keep your body in shape.
For those who love water sports, our hotel provides exciting opportunities for adventure. Dive into our sparkling swimming pool and enjoy a refreshing swim or challenge your friends to a friendly game of water polo. If you prefer a more laid-back experience, grab a book and relax by the poolside, soaking up the sun.
Additionally, our hotel is located on a private beach, offering endless opportunities for beach sports. Engage in a game of beach volleyball with fellow guests, build sandcastles with your family, or simply take a leisurely stroll along the shore. With our stunning beachfront location, you can enjoy various water activities such as snorkeling, kayaking, and paddleboarding.
No matter your fitness preferences, Royal Park Hotel ensures that you have access to excellent sports facilities to keep you active and entertained throughout your stay. So, pack your workout gear and get ready to embark on an exciting fitness journey during your time with us!
Convenience Facilities at Royal Park Hotel in Boracay Island
Experience a seamless stay at Royal Park Hotel in Boracay Island, where convenience is at the forefront of your experience. With a range of exceptional facilities and services, this hotel ensures that your every need is taken care of.
Start your day off right with the convenience of daily housekeeping, ensuring that your room is always clean and tidy. Need to freshen up your wardrobe? Take advantage of the hotel's laundry service, allowing you to pack light and have your clothes cleaned and pressed during your stay.
For added convenience, Royal Park Hotel offers room service, allowing you to indulge in delicious meals without having to leave the comfort of your room. Keep your valuables secure with the safety deposit boxes provided, giving you peace of mind throughout your stay.
The hotel's concierge is ready to assist you with any requests or inquiries you may have, ensuring that your stay is as smooth as possible. Stay connected with complimentary Wi-Fi in all rooms and public areas, making it easy to stay in touch with loved ones or catch up on work.
For those who smoke, there is a designated smoking area available. Additionally, the hotel offers luggage storage, allowing you to securely store your belongings before check-in or after check-out.
With its array of convenience facilities, Royal Park Hotel in Boracay Island offers a truly hassle-free and enjoyable stay for all guests. Book your stay today and experience the ultimate in convenience and comfort.
Convenient Transport Facilities at Royal Park Hotel
At Royal Park Hotel in Boracay Island, Philippines, we understand the importance of hassle-free travel. That's why we offer a range of convenient transport facilities to enhance your stay with us. Starting with airport transfer, we provide a seamless and comfortable journey from the moment you arrive at the airport. Our friendly staff will be waiting to greet you and assist with your luggage, ensuring a smooth transition to the hotel.
In addition to airport transfer, we also offer tours to help you explore the beautiful island of Boracay. Whether you're interested in snorkeling in crystal-clear waters, visiting stunning viewpoints, or experiencing the vibrant local culture, our knowledgeable tour guides will ensure you have an unforgettable experience. Furthermore, our ticket service allows you to conveniently book tickets for popular attractions and events, saving you time and effort.
With our comprehensive transport facilities, you can focus on enjoying your vacation while we take care of the logistics. Choose Royal Park Hotel for a stress-free and memorable stay in Boracay Island.
A Comfortable Stay with Modern Amenities at Royal Park Hotel
At Royal Park Hotel in Boracay Island, Philippines, guests can expect a comfortable and convenient stay with a range of modern amenities. Each room is equipped with air conditioning, ensuring a cool and refreshing atmosphere throughout your stay. The hotel also provides a hair dryer, allowing guests to easily style their hair before heading out to explore the island's beautiful beaches.
For entertainment, each room is furnished with a television with satellite/cable TV channels. Guests can catch up on their favorite shows or watch a movie after a long day of adventure. The mini bar in the room offers a selection of refreshing beverages and snacks, perfect for indulging in a little treat.
Additionally, the rooms at Royal Park Hotel feature a balcony or terrace, providing guests with a private outdoor space to enjoy the stunning views of the surrounding area. The refrigerator in the room allows guests to store their own drinks and snacks, ensuring they have everything they need for a comfortable and enjoyable stay. With these excellent room facilities, Royal Park Hotel is the perfect choice for travelers seeking a relaxing and convenient accommodation option in Boracay Island.
Indulge in Culinary Delights at Royal Park Hotel
At Royal Park Hotel in Boracay Island, Philippines, guests can experience a delightful array of dining options that are sure to satisfy every palate. The hotel offers a cozy coffee shop, a stylish restaurant, and convenient room service for a truly indulgent dining experience.
Start your day off right with a scrumptious breakfast buffet at the hotel's restaurant. Feast on a variety of freshly baked pastries, tropical fruits, made-to-order omelets, and local delicacies. The restaurant's elegant ambiance and attentive service create the perfect setting for a leisurely meal.
For a quick pick-me-up or a casual gathering, head to the hotel's coffee shop. Sip on a perfectly brewed cup of coffee while enjoying a selection of sandwiches, pastries, and light snacks. The coffee shop's relaxed atmosphere is ideal for catching up with friends or simply enjoying some alone time.
If you prefer to dine in the comfort of your own room, the hotel's room service is at your disposal. Indulge in a delectable meal from the extensive menu, featuring both local and international cuisines. Whether you're craving a comforting bowl of pasta or a flavorful Filipino dish, the hotel's room service will deliver a memorable dining experience right to your doorstep.
With daily housekeeping and grocery deliveries available, guests can also opt to prepare their own meals in the privacy of their rooms. Stock up on fresh ingredients and whip up a delicious home-cooked meal, or simply enjoy a relaxing evening with a glass of wine and a cheese platter.
At Royal Park Hotel, dining is not just a necessity but a delightful experience. From the elegant restaurant to the cozy coffee shop and convenient room service, guests are spoiled for choice when it comes to satisfying their culinary desires.
Experience Comfort and Variety at Royal Park Hotel
At Royal Park Hotel, you'll find a range of room types to suit every traveler's needs. Whether you're traveling with family, friends, or alone, this hotel has got you covered. Choose from the spacious 3rd Floor Family Suite, perfect for those seeking ample space and comfort with its 34 square meters and 2 King Beds. If you prefer a more intimate setting, the Deluxe King Room offers 27 square meters of cozy elegance with its 1 King Bed. For solo travelers looking for a budget-friendly option, the Deluxe Room without Window provides a compact yet comfortable space with its 15 square meters and 1 Single Bed.
Booking your stay at Royal Park Hotel on Agoda not only guarantees you the best prices, but also ensures a hassle-free experience. With Agoda's extensive network and user-friendly interface, you can easily compare room rates and availability, making it convenient to find the perfect room for your stay. Plus, Agoda offers exclusive deals and promotions, allowing you to save even more on your accommodation. So why wait? Book your room at Royal Park Hotel on Agoda today and enjoy a comfortable and affordable stay on Boracay Island.
Discover the Tranquil Beauty of Station 1 in Boracay Island
Nestled on the northernmost part of Boracay Island, Station 1 is a hidden gem known for its pristine white sand beaches and serene atmosphere. This exclusive area offers a tranquil escape from the bustling crowds, making it the perfect destination for those seeking a peaceful and idyllic vacation.
With its crystal-clear turquoise waters and powdery soft sands, Station 1 is often regarded as the most beautiful section of Boracay's famous White Beach. Here, you can take leisurely walks along the shore, bask in the warm tropical sun, or simply unwind while enjoying the breathtaking views of the ocean. The beachfront is lined with luxurious resorts, including the renowned Royal Park Hotel, where guests can indulge in world-class amenities and unparalleled hospitality.
Aside from its natural beauty, Station 1 also offers a variety of dining options, ranging from beachfront restaurants serving delectable seafood dishes to cozy cafes and bars where you can sip refreshing cocktails while watching the sunset. For those seeking adventure, the area is also a gateway to exciting water activities such as snorkeling, scuba diving, and sailing.
Whether you're looking for a romantic getaway or a peaceful retreat, Station 1 in Boracay Island is the perfect destination. With its pristine beaches, stunning views, and luxurious accommodations, this serene paradise promises an unforgettable experience for every traveler.
Getting to Royal Park Hotel in Boracay Island, Philippines
Nestled in the pristine Station 1 of Boracay Island, Royal Park Hotel offers a tranquil and luxurious escape for travelers. To reach this idyllic retreat, there are several options available from the nearest airports.
If you are arriving at Caticlan Airport, the most convenient and popular option is to take a short 10-minute ride to Caticlan Jetty Port. From there, you can catch a ferry or a speedboat to Boracay Island. The boat ride takes approximately 15 minutes, and upon arrival at Boracay Jetty Port, you can easily find tricycles or e-trikes to take you to Royal Park Hotel. The entire journey from Caticlan Airport to the hotel usually takes around 30 minutes.
Alternatively, if you are flying into Kalibo International Airport, you can take a van or a bus from the airport to Caticlan Jetty Port. The ride takes approximately 1.5 to 2 hours, depending on traffic conditions. Once you reach Caticlan Jetty Port, you can follow the same steps as mentioned earlier to reach Royal Park Hotel.
No matter which airport you choose to fly into, the journey to Royal Park Hotel is a seamless and enjoyable experience. With its prime location in Station 1, guests can easily access the stunning White Beach and explore the vibrant shops, restaurants, and nightlife that Boracay has to offer. Royal Park Hotel provides a peaceful oasis amidst the bustling island, making it the perfect choice for a memorable stay in Boracay Island, Philippines.
Discover the Natural Wonders and Exciting Activities near Royal Park Hotel
Nestled in the heart of Boracay Island, Royal Park Hotel offers easy access to a plethora of exciting landmarks and attractions. Just a stone's throw away from the hotel, you'll find the iconic Willy's Rock, a natural rock formation that is a must-visit for any traveler. Marvel at the stunning views of the crystal-clear waters surrounding the rock and snap some Instagram-worthy photos to capture your memories.
For adventure enthusiasts, Edward Bug and Viking Dive Center are just a short distance from the hotel. Dive into the vibrant underwater world of Boracay and explore the rich marine life that the island has to offer. Whether you're a seasoned diver or a beginner, these dive centers offer a range of courses and guided tours to suit every level of experience.
If you're interested in immersing yourself in the local culture, a visit to the Holy Rosary Parish Church is a must. This beautiful church is a testament to the strong religious beliefs of the Filipino people and offers a peaceful sanctuary away from the bustling tourist areas. Additionally, the Philippine Mermaid Swimming Academy is a unique attraction where you can learn the art of mermaid swimming and unleash your inner mythical creature.
For those seeking relaxation, WaterColors Boracay Dive Resort is just a short walk away. Indulge in a rejuvenating spa treatment or simply soak up the sun on the pristine white sands of Boracay's famous beaches. And if you're feeling adventurous, Free Willly Diving offers thrilling diving excursions to explore the hidden treasures of the ocean.
With such a wide range of landmarks and attractions in close proximity, Royal Park Hotel is the perfect base for exploring the natural wonders and exciting activities that Boracay Island has to offer.
A Culinary Adventure Awaits at Royal Park Hotel
Royal Park Hotel's prime location offers guests a plethora of dining options just steps away. Indulge in a delightful culinary adventure with a visit to the nearby restaurants. Start your day with a delicious breakfast at Smooth Cafe Boracay @Ariel's House, known for its cozy ambiance and mouthwatering dishes. For a taste of authentic Korean barbecue, head to DONENOO KOREAN BBQ, where you can savor grilled meats and traditional side dishes. Craving Mediterranean flavors? Kasbar Boracay is the place to be, offering a wide range of Middle Eastern delicacies. If you're in the mood for hearty comfort food, The Pig Out Bistro is a must-visit, serving up delicious burgers, sandwiches, and more. For a taste of local Filipino cuisine, MUNIMUNI BORACAY is a popular choice, offering a variety of traditional dishes bursting with flavors. If you're a fan of Indonesian cuisine, SOP KONRO BAWAKARAENG (Makassar City Center) is a hidden gem worth discovering. Aplaya the Beach Bar & Italian Food is perfect for those seeking a beachside dining experience, offering a combination of Italian classics and refreshing cocktails. Craving a juicy burger? Look no further than Back Beach Burgers Boracay, known for its mouthwatering burgers made with premium ingredients. Don't miss out on a visit to Jonah's Fruit Shake & Snack Bar, a beloved spot for its refreshing fruit shakes and tasty snacks. And for sushi lovers, Kombu Japanese Bistro is a must-try, offering an extensive menu of fresh sushi and sashimi. With such a diverse range of dining options just moments away, Royal Park Hotel ensures that every culinary craving is satisfied.
Affordable Luxury at Royal Park Hotel in Boracay Island
Experience the perfect blend of luxury and affordability at Royal Park Hotel in the stunning Boracay Island. With an average room price of just $83, this hotel offers exceptional value for money compared to the city's average room price of $98.
At Royal Park Hotel, you can indulge in a world-class experience without breaking the bank. Immerse yourself in the tranquil ambiance of this tropical paradise, where every detail is designed to ensure your comfort and satisfaction. From the elegantly furnished rooms to the impeccable service, every aspect of your stay is crafted to exceed your expectations.
Whether you're traveling for business or leisure, Royal Park Hotel offers a range of well-appointed rooms and suites to cater to your needs. With amenities such as plush bedding, modern furnishings, and breathtaking views of the island, you'll feel like royalty during your stay. Don't miss the opportunity to enjoy the best of Boracay Island at a fraction of the cost at Royal Park Hotel.
Exceptional Service, Stunning Views, and Impeccable Cleanliness
Royal Park Hotel in Boracay Island, Philippines has garnered rave reviews from its satisfied guests. With its exceptional service, stunning views, and impeccable cleanliness, this hotel is a true gem. The friendly and accommodating staff go above and beyond to ensure a memorable stay, making guests feel welcomed and valued from the moment they arrive. The spacious rooms provide ample space for relaxation, and the breathtaking view of the beach adds an extra touch of magic to the experience. The hotel's commitment to cleanliness is evident, with rooms that are not only super big but also super clean. Whether you're a repeat guest or visiting for the first time, Royal Park Hotel is sure to exceed your expectations and leave you wanting to come back for more.
An Exceptional Stay at Royal Park Hotel in Boracay Island
Discover a truly remarkable hotel experience at Royal Park Hotel in Boracay Island, Philippines. With an impressive overall rating of 8.6, this hotel has consistently received positive feedback from its satisfied guests. Let's delve into the reasons behind its exceptional customer reviews.
One of the standout features of Royal Park Hotel is its unbeatable location, earning an outstanding rating of 9.4. Situated in the heart of Boracay Island, guests have easy access to the pristine white sand beaches and crystal-clear turquoise waters that the island is renowned for. Whether you're looking to relax on the beach, explore the vibrant nightlife, or indulge in thrilling water sports, this hotel's prime location ensures that you're never far from the action.
Another aspect that guests rave about is the exceptional performance of the staff, with a remarkable rating of 8.9. The dedicated team at Royal Park Hotel goes above and beyond to ensure that each guest feels welcomed and well taken care of. From the warm greetings upon arrival to the attentive service throughout your stay, the staff's professionalism and friendliness create a truly memorable experience. Whether you need assistance with arranging tours, booking transportation, or simply have a question about the local area, the staff is always ready to assist with a smile.
In addition to its prime location and exceptional staff performance, Royal Park Hotel also offers excellent value for money, with a rating of 8.7 for value. Guests appreciate the affordable rates without compromising on quality and comfort. The hotel's facilities, rated at 8.0, provide a range of amenities to enhance your stay, including a swimming pool, fitness center, and spa. While the food and dining rating may be slightly lower at 6.3, there are numerous dining options available within walking distance, allowing guests to explore the local culinary scene.
Overall, Royal Park Hotel in Boracay Island exceeds expectations with its exceptional customer ratings. From its unbeatable location to the outstanding staff performance, this hotel offers an exceptional stay that will leave guests longing to return.
Excellent8.2
Facilities
Exceptional9.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Show reviews that mention
Me and a friend of mine, we stayed here for 4 nights and we truly loved it. We had one of the best rooms - directly above the lobby with an amazing full panoramic seaview - centrally located directly in front of the Pontoon Bridge (pier), where Boat Station 1 ends and Boat Station 2 begins - consequently the location is perfect. Staff were great and friendly and accommodated all of our requests. Breakfast was good and a nice different variety was presented each morning. I would definitely stay here again.
I would highly recommend the budget friendly Royal Park Hotel. The hotel staff were very warm and accommodating. Although the hotel structure was old, the room that we stayed in was spacious, very clean and comfortable, as well as the bathroom. The beach front location was great. Would definitely stay here again someday.
Wonderful staffs, they are very kind from the moment we arrived at the hotel until we checked out. We stay for four days and our stay is superb. Clean rooms and wonderful breakfast. The one thing that especially stand out are their staffs. very welcoming, kudos
Location wise, excellent since not so far away sa station 2 and sa dulo ng station 1. So you can get the best of both worlds. Staff, friendly and accommodating except dun sa isang girl na naka duty ng Aug 25 night shift. I wasn’t able to get her name. Process of checking in, smooth but may konting miscommunication kasi hindi sila pareho ng sinasabi. Before I booked a room, i sent an email sa hotel clarifying their policies regarding children (7yo), their reply was free of charge 7 below. All we have to pay ung buffet breakfast. But upon check in, ang sabi 6 below lang daw so kailangan magbayad ng child 1,500 per night. So I showed them our message thread sa email, good thing naka save pa. So they didn’t charge us na for the accommodation of the child. Cleanliness not so good. I found the floor hindi malinis upon check in, you can still feel ung pagka sandy ng floor. And hindi lang sandy, sticky din ung floor. So kumakapit talaga ung fine sand sa floor. Comment and suggestion sa hotel- put some air freshener sa room, the smell of the room is not nice na. Parang amoy mold na. But overall, value for money is okay na, if you are looking for a not so expensive hotel with a good location with buffet breakfast included.
Airport transfer
Private beach
Currency exchange
Free Wi-Fi in all rooms!
Excellent”
Spacious Room, Ideal for Families** This room is perfect for families, especially if you're on a budget. The staff are nice and friendly, which added to our overall positive experience. However, we faced a significant issue with the transfer service. We were not picked up at the port as promised and had to take an e-tricycle instead. As a family of five—including a 7-year-old, a 14-year-old, and an 18-year-old (who, height-wise, are counted as adults)—it was extremely uncomfortable. We were cramped, sitting sideways with our legs twisted (it’s hard to describe the awkward position) due to the luggage. While the hotel deducted Php 250.00 (the amount we paid to the e-tricycle driver) from the service fee, this gesture was not enough. I don’t expect a full refund of the transfer fee, but they could have thought of something else to offer as compensation or to show they were genuinely sorry for the inconvenience. The staff didn’t seem to care much about the discomfort we endured, which was disappointing. It was their responsibility to ensure their guests were provided with the correct service. Not to mention, the experience left us with cramps and pains, which could have been avoided with proper arrangements.