Royal Phuket City Hotel
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Royal Phuket City Hotel

154 Phang-nga Road, Muang, Phuket Town, Phuket, Thailand
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    Royal Phuket City Hotel Reviews

    7.3
    Very good
    /10
    (1142 reviews)See what guests said
    8.0
    Very good

    "Great courner building room!"

    Warren

    -

    October 11, 2016

    7.4
    Very good value for money
    Recommended by 81% of guests

    Things you’ll love about Royal Phuket City Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Phuket

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Very good
    Location
    7.9
    See map
    Very good location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Wat Chalong7.59 km
  • Phuket Big Buddha10.96 km
  • Patong Beach11.12 km
  • Karon Beach12.04 km
  • Kata Beach12.88 km
  • Phuket Fanta Sea14.37 km
  • Kamala Beach14.84 km
  • Nai Harn Beach15.42 km
  • Surin Beach16.5 km
  • Promthep Cape17.11 km
  • Value for money7.4
    Location rating7.9
    Nearest airportPhuket International Airport (HKT)
    Distance to airport26.9 km

    Rooms available at Royal Phuket City Hotel

    Superior
    Superior
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 double ...
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    Deluxe
    Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double ...
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    Business Room
    Business Room
    ...
    • Room size: 34 m²/366 ft²
    • City view
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Separate shower/bathtub
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    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
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      Superior Room
      Superior Room
      ...
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        Deluxe - Breakfast
        Deluxe - Breakfast
        ...
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          Standard Single Room
          Standard Single Room
          ...
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            Basic
            Basic
            ...
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              Double room - De Luxe
              Double room - De Luxe
              ...
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                What people love about Royal Phuket City Hotel

                • 10.0
                  Exceptional

                  "I will come back to stay in next year, the location is good"

                  Yoke H.

                  |

                  October 29, 2017

                • 9.6
                  Exceptional

                  "Very impressed with the over and above service."

                  Terry

                  |

                  July 1, 2018

                • 8.4
                  Excellent

                  "Location nice room clean."

                  Didi

                  |

                  July 12, 2016

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                More about Royal Phuket City Hotel

                More about Royal Phuket City Hotel

                9.2
                Exceptional

                "Great facilities."

                Ryan

                |

                January 6, 2019

                An overview

                Show less

                What they offer

                8.4
                Excellent

                "Hotel provided a very good buffet with large selection of fo..."

                JAMES

                |

                November 29, 2018

                Read more reviews
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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                What to eat nearby

                Thai cuisine
                Thai cuisine
                Sweet Home Restuarant
                1.4 km Thai
                Tree Tops
                3.3 km Thai
                Asian cuisine
                Asian cuisine
                Fatty's
                3.9 km Asian, European, German
                Pure Organic Heaven
                6.1 km Asian, Cafe, Contemporary
                Kazu Patong Phuket
                9.7 km Asian, Japanese, Sushi

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show more

                Property's guest policies

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                Some helpful facts

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                Reviews of Royal Phuket City Hotel from real guests

                Provided by verified guests of Agoda
                Agoda Reviews (1142)Booking.com Reviews (332)
                7.3
                /
                10
                Cleanliness7.0
                Facilities7.1
                Location7.9
                Room comfort and quality7.3
                Service7.3
                Value for money7.4
                All languages
                All guests (1142)
                All room types

                Show reviews that mention 

                Showing 1056 verified guest comments
                12345
                9.2
                Exceptional
                Ryan from Canada
                Family with young children
                Superior
                Stayed 1 night in January 2019

                10 min walk to old town Phuket ”

                Great facilities. Pool on 3 rd floor, wifi throughout hotel, gym is of western style with all equipment needed! Front staff very helpful! Restaurants are very good as well. The Chinese restaurant has dim sum and very good fried rice! Breakfast has the best view in town on the 19th floor! Very good for family w young kids as the rooms are large with sitting areas !

                Reviewed January 06, 2019

                Dear Ryan Thanks for Your comments regarding the service you received. we were glad to served you. Your suggestions are very helpful to us. We were glad you impression our serviced.

                Responded February 07, 2019
                Royal Phuket City Hotel
                7.6
                Very good
                Chin from Malaysia
                Solo traveler
                Superior
                Stayed 1 night in March 2019

                Everything is great, big room and I love it when they turn on the A/C before I moved in to the room ”

                One thing that I don’t like was the breakfast , the eggs section guy refused to make me an half cook egg, only sunny available .omelette is not even a western omelette .It Is not a hostel or 2 start hotel , I think I should have the right to ask for it . Second of all , the egg that I had has a piece of egg shell inside , right after the breakfast I have diarrhea for a whole day and I have a long flight to take later . The breakfast area was full of Chinese peoples talking very loud as it was a night market .

                Reviewed March 28, 2019

                Dear Chin, Dear , We appreciate your honest feedback, your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We are so pleasure to knew how much you satisfactions and enjoyed stay with us. According to your value comment in regarding to our breakfast, we reported to our chef team already for provide higher standard as guest like.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However we looking to welcoming you back in short period. Once again , Thank you for your kind support. Wish Regards, Management Team.

                Responded March 29, 2019
                Royal Phuket City Hotel
                4.8
                noelia
                Couple
                Superior
                Stayed 1 night in March 2019

                old!”

                we were there for a night the room was very old it was not clean properly the carpet on the floor on the way to the room was smelly staff was nice not much of breakfast it was ok only for sleeping one night but I would not go back

                Reviewed March 20, 2019

                Dear Noelia, We appreciate your honest feedback, your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We are so pleasure to knew how much you satisfactions and enjoyed stay with us. According to your value comment in regarding to our room , walk way carpet and breakfast , we reported to hotel management team already for provide higher standard as guest like.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However we looking to welcoming you back in short period. Once again , Thank you for your kind support. Wish Regards, Management Team.

                Responded March 25, 2019
                Royal Phuket City Hotel
                3.6
                Patarawee from Thailand
                Solo traveler
                Superior
                Stayed 1 night in May 2019

                Review score”

                Bad experience with staffs and maids!

                Reviewed May 05, 2019

                เรียน คุณ Patarawee, ขอขอบพระคุณสำหรับความคิดเห็นและข้อเสนอแนะของท่าน ทางโรงแรมรู้สึกยินดีที่ทราบว่าท่านพึงพอใจในการเข้าพักและบริการของเรา อย่างไรก็ตาม มีความเสียใจเป็นอย่างยิ่งในส่วนของพนักงานไม่เป็นไปตามความคาดหวัง ขออภัยเป็นอย่างสูงมา ณ ที่นี้ ทางโรงแรมใคร่ขอเรียนให้ทราบว่า เราให้ความสำคัญกับเรื่องที่เกิดขึ้นและมุ่งมั่นที่จะมอบบริการที่ดีเยี่ยมให้แก่ลูกค้าทุกท่าน กราบขอบพระคุณที่ท่านกรุณาได้กรุณาแจ้งให้ทางเราทราบถึงประสบการณ์ที่ท่านได้รับ ทางเราหวังว่าจะมีโอกาสได้มอบบริการที่ดีขึ้นแก่ท่านในอนาคตอันใกล้นี้ ขอแสดงความนับถือ คณะผู้บริหาร

                Responded May 13, 2019
                Royal Phuket City Hotel
                6.0
                John from Australia
                Family with young children
                Superior
                Stayed 5 nights in January 2019

                This hotel has seen better days. Every night inundated with Chinese group tours .”

                Every evening huge buses of Chinese tourists arrive and totally block reception and entrance to the hotel and staff do nothing to at least leave a path for current guests to pass through. And buses block entry to hotel car park. Needs a serious renovation. Unlikely to return.

                Reviewed January 20, 2019

                Dear John, Thank you very much for sharing your thoughtful comments of your recent stay with us at Royal Phuket City Hotel. However, we were saddened to hear that there are some experience did not reach to your expectation. We genuinely appreciate your feedback as it gives us the opportunity to follow up on your unpleasant experience. We would therefore absolutely review to ensuring that satisfaction of our guests and service standard are always aim to offer to our guests. In the meantime thank you for choosing to stayed with us and we hope we will have the opportunity to welcome you back on a future visit to show you we can do better. Wish Regards, Management Team

                Responded March 16, 2019
                Royal Phuket City Hotel
                8.0
                Excellent
                Punnapa from Thailand
                Business traveler
                Superior
                Stayed 2 nights in September 2014

                Good Location,Service Ok,Room Clean but look old”

                Good Location,Service Ok,Room Clean but look old

                There was for 40-50mns from the airport to hotel.The hotel is situated in center city and convenient to go other places in city.There is a parking lot, swimming pool, restaurant & bar.We got a corner room and bigger than other rooms but mostly rooms look old.We got the welcome by a good welcome drink at bar.There was around 1 hour from hotel to Patong Beach.If you drive or guide pick you up that is much more convenient and easy.

                Reviewed May 09, 2015
                8.0
                Excellent
                Carl from Australia
                Solo traveler
                Superior
                Stayed 3 nights in October 2014

                Good solid value and comfort”

                Large, spacious rooms; good dining facilities, friendly helpful staff

                I have stayed here several times and always found it good value and very comfortable. One downside is the lack of free wi-fi (apart from one hour a day). The breakfast is great for general Thailand standards.

                Reviewed November 01, 2014
                8.3
                Excellent
                Phamai from Thailand
                Family with young children
                Superior
                Stayed 4 nights in September 2014

                Great stay at the Royal Phuket City Hotel”

                Comfortable, clean and nice staff

                We had a great stay at the Royal Phuket City Hotel. The bed was big and comfortable. Even the extra bed for our son was nice. The location was also good. right in the city. Everything was walking distance.

                Reviewed October 05, 2014
                8.0
                Excellent
                Carl from Australia
                Business traveler
                Superior
                Stayed 3 nights in July 2013

                A great allround hotel”

                Value, room amenities and location

                I always stay at this hotel when in Phuket. Prefer the town to the beach areas, quiet but still enough nightlife, and great food, including at the hotel. The room has everything you need and the price is excellent for what you get.

                Reviewed July 21, 2013
                8.3
                Excellent
                Teong from Malaysia
                Business traveler
                Superior
                Stayed 2 nights in July 2013

                closed to working place”

                clean, quiet and friendly

                Hotel condition overall is good but no free WIFI. Would recommend the air condition that needs to up grade as the room I stayed was unable to adjust the temperature. Door key encountered problem that need to change many time. (don't know the reason).

                Reviewed July 17, 2013
                9.3
                Exceptional
                tamar from Israel
                Couple
                Superior
                Stayed 2 nights in October 2012

                nice hotel in the center of puket”

                great location for the vegetrain festival

                the room is very basic but good and clean. the stuff are very freindly and will help you with every thing. nice breakfast on the roof behind the hotel you will find a night market where you can eat good food from the street stalls.

                Reviewed November 07, 2012
                8.0
                Excellent
                Yeo from Singapore
                Couple
                Superior
                Stayed 4 nights in October 2012

                Peaceful hotel in the midst of celebrations”

                Quiet and convenient location

                The hotel has signage along the road so that those who travel by car or bus would not missed reaching it. Anyway when we were near this hotel, its towering building is a landmark and there is no way that we could not see it. The location is superb, being near the Airport Bus terminal and amenities and eateries. We went there for the Vegetarian Festival celebrations and five minutes away from this hotel is the centre of activities. The procession routes passed through Metropole Hotel and one can say staying in Metropole would get a lot of convenience as we could see the procession near the hotel. But near also means noise and activities. We thought Royal Phuket City hotel is better. The counter staff were efficient as we checked in. They offered welcome drinks and surprise, surprise, we also have a fruits platter when we entered our room. The size of the room is big and the arrangement looks comfortable and homely. Although at this time the hotel is undergoing renovation, there is no noise and no dust. We wondered if the workers are taking off days for the celebrations! The hotel has a swimming pool, gym and spa centre where massage is available. Workouts at the gym and swimming are free, but the massage and spa needs money. The pricing is on the high side if we were to compare the prices with the nearby massage centre. Walked a short distance away is the Phuket Square and the market.

                Reviewed November 03, 2012
                10.0
                Exceptional
                Andrew from Australia
                Couple
                Superior
                Stayed 1 night in September 2012

                Great hotel and position ”

                Pool and rooms

                Stayed here for 1 nit again. This is a great hotel in the centre of Phuket town. Handy to shops and stepping stone to resorts or islands around Phuket. Good value for money. Pool and gym very good. Will stay again. Great breakfast

                Reviewed September 26, 2012
                8.0
                Excellent
                Lam from Hong Kong
                Group
                Superior
                Stayed 4 nights in June 2012

                A reasonable priced hotel with satisfied service”

                Good place for people to explore the life in Phuket

                The destination of the hotel is really nice. It located near the old town of Phuket which is worthy for tourist to go to. Besides, the price of the hotel is reasonable, comfortable and tidy. However, the only thing not good is the wifi cost me a lot because the wifi of the whole building is not free. As a whole, it is a nice hotel with no free wifi.

                Reviewed June 17, 2012
                8.0
                Excellent
                Fritz from Indonesia
                Family with teens
                Superior
                Stayed 2 nights in January 2012

                Nice hotel to stay.”

                Breakfast location was so good in the top of building, we can see nice view there.

                we stayed in the hotel for two nites and the hotel looked nice, clean and comfortable for family, the room is big enough. the breakfast was good and had variety, the breakfast location was on the top of the building and we could see outside with nice view of phuket, there were mountains, ocean, housing and they looked nice to see.

                Reviewed February 08, 2012
                10.0
                Exceptional
                Bryan from Australia
                Couple
                Deluxe
                Stayed 2 nights in January 2012

                Centrally located”

                Location, Beds, Breakfast

                first ( but not last ) time at this hotel. third stay in phuket city. the hotel has a great central location, easy walking to robinsons, ocean plaza and expo ( clothing & shoe markets ) we asked for a twin and got a queen & a double bed; excellent! a great brekki, beautiful fruit, good spread of english & asian. even had our favourite- kow tom ( rice porridge plus the bits )

                Reviewed January 31, 2012
                9.0
                Exceptional
                Carl from Australia
                Business traveler
                Deluxe
                Stayed 6 nights in December 2011

                Why would one not keep coming back?”

                Great value, superb location, nice amenities

                normally when one says a hotel in asia is 'value for money' or 'great for the budget', it is a case of 'you get what you pay for', and the hotel is obviously tired, rundown, a bit shabby, even... but not so here. the amenities are great, the staff are extremely friendly and it is in the heart of phuket town. i've been here repeatedly, and each time am very happy. it's clear that many locals come here for special events, too.

                Reviewed January 02, 2012
                9.7
                Exceptional
                Vikki from Australia
                Solo traveler
                Deluxe
                Stayed 7 nights in December 2011

                Lovely Hotel with good staff & great service.”

                I love Cafe 154 it has the best pastries and cakes.

                Royal Phuket City Hotel is a Nice,clean and quiet hotel away from the main tourist area which I liked. The staff were really nice and friendly, always quick to offer assistance. Cafe 154 has some excellent pastries and cakes and is worth a visit, although I did have some trouble with how my coffee was made but they tried so hard to make it just how I wanted it so top marks to the staff. It may not be a 5 star but I enjoyed my stay and will be staying there again.

                Reviewed December 30, 2011
                8.0
                Excellent
                gabriel from United Kingdom
                Couple
                Superior
                Stayed 1 night in October 2011

                Clean and decent hotel near town centre ”

                close to bus station, cheap

                breakfast buffet is served on the top floor, the view is good, the food was good. the hotel generally caters for thais and chinese. on a whole the hotel was good value for money the room is of good standard and value for money was excellent. we would come back again, when in town. gym is really good although quite popular, pool looking a little old now. the staff are typical uninterested thai staff there was no welcome and no further communication at all, even leaving was bland and without a goodbye or thank you.

                Reviewed October 17, 2011
                8.7
                Excellent
                Carl from Australia
                Business traveler
                Deluxe
                Stayed 2 nights in September 2011

                Quality at a great price”

                Every aspect was well done, good food, good price.

                For those staying in Phuket Town, and not in the tourist trap of Patong, Royal Phuket City Hotel is in my view a gem. I can't think of anything where I thought, "I wish it had this...". It simply had everything I needed. Wireless internet in the room (very modest cost, good speed), room valuables safe, large rooms, large beds, just nice, nice nice. The swimming pool and associated facilities, everything was of the sort you associate with much pricier hotels. Finally, the restaurant had very good value food, and the western dishes on the menu were (unusual for Thailand) not just pale imitations.

                Reviewed October 03, 2011
                12345
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                Royal Phuket City Hotel
                |Very good 7.3
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                • Very good location
                • Wat Chalong