Royal Phuket City Hotel
Royal Phuket City Hotel
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Superior - Room plan Royal Phuket City Hotel
Superior - Room plan
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Lobby Royal Phuket City Hotel
Lobby
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Lobby Royal Phuket City Hotel
Lobby
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Swimming pool [outdoor] Royal Phuket City Hotel
Swimming pool [outdoor]
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Very good
Location
7.8
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Royal Phuket City Hotel

Very good location
Stay in the heart of Phuket - See what's nearby
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Very good
From 1073 reviewsSee what guests said
7.3
  • Airport transfer

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
Superior
Superior
...
  • City view
  • 30 m²/323 ft²
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Deluxe
Deluxe
...
  • City view
  • 38 m²/409 ft²
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Business Room
Business Room
...
  • City view
  • 34 m²/366 ft²
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
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    Basic
    Basic
    ...
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      Standard Twin Beds
      Standard Twin Beds
      ...
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        Standard Quad
        Standard Quad
        ...
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          Deluxe Single
          Deluxe Single
          ...
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            Executive Suite
            Executive Suite
            ...
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              Double or Twin DELUXE - HALF BOARD
              Double or Twin DELUXE - HALF BOARD
              ...
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                More about Royal Phuket City Hotel

                More about Royal Phuket City Hotel

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What to eat nearby

                Thai cuisine
                Thai cuisine
                Sweet Home Restuarant
                1.4 kmThai
                Tree Tops
                3.3 kmThai
                SP Grill
                4.6 kmThai
                Asian cuisine
                Asian cuisine
                Thai Airways International Restaurant
                3.0 kmAsian, Thai
                Fatty's
                3.9 kmAsian, European, German
                Pure Organic Heaven
                6.1 kmAsian, Cafe, Contemporary

                What they offer

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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (1073)Booking.com Reviews (137)
                7.3
                Very good
                Cleanliness7.0
                Facilities6.7
                Location7.8
                Room comfort and quality7.3
                Service7.2
                Value for money7.4
                Provided by verified guests of Agoda
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                Room type
                Superior
                Deluxe
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                Showing 1026 verified guest comments
                12345
                9.6
                Exceptional
                Terry from Australia
                Business traveler
                Superior
                Stayed 3 nights in June 2018
                Top class care and attention to my needs. ”
                After coming over for dental work, my return flight was delayed several hours meaning I was out of my room many hours before heading for the Airport. The staff organised to lock up my luggage, so I could head out to sightsee and kill time. They also organised for me to use the Gym shower (towels provided) on my return to collect my bags. Very impressed with the over and above service.
                Reviewed July 01, 2018
                5.2
                Gytis from United Kingdom
                Couple
                Superior
                Stayed 3 nights in June 2018
                Building is too old”
                Pros: location Cons: building is too old, too pricy for the quality of the hotel. Toilet doors on closing sounds like screaming chewbacca.. Plus they're just too close to the bed, not sure about the other rooms. Staff are way too cheesy, especially concierge. Rooms smell of dust, if you have any lung problems and need fresh air don't even bother of staying here, windows won't open. Complimentary bottled water tastes as tap water:)
                Reviewed June 25, 2018
                6.4
                Good
                Jakub from Germany
                Family with young children
                Superior
                Stayed 1 night in December 2017
                Old and run down - but great location”
                The hotel has a great location and the staff is very friendly. However, the hotel needs some serious brush up. Everything in this hotel is old, worn-out and in desperate need of a brush up. Hotel: Walls, floors, tiles, ceilings, carpets, windows... everything is old and musty. The breakfast is OK for the price, but the restaurant is really disgusting. The carpet has not been changed in years, the furniture seems to be from another century, the decoration looks like my grand-grandmothers home. The rooms and bathroom were overall clean, but the condition of tiles, shower head and sink was really beyond old and old-fashioned. The towels were disgusting, old racks that have been cut and stitched probably for the last 10 years without change. The room service menu: Color printed A4 sheets of paper, clearly self-printed with pictures put together on MS Word. Zero effort... I seldom write reviews since I stay in many hotels, but this one really needs attention.
                Reviewed December 04, 2017
                Dear Mr.Jakub On behalf of Royal Phuket City Hotel we were pleased as you commend our Hotel. now we have big plan to renovation the guest room and Hotel facility. and now the guest can have breakfast whenever waverer you can have private breakfast in the room or other restaurant in the Hotel and 24 hours room use. about your commend we have reported to Hotel management to modify this happen. in the guest room we already changed television and bed room also the bathroom it's not all old. only the some furniture that is the decoration sino Portuguese style. so anyway we have to thanks for your commend.
                Show more
                Royal Phuket City Hotel
                10.0
                Exceptional
                Yoke from Malaysia
                Group
                Superior
                Stayed 1 night in October 2017
                Exceptional”
                I will come back to stay in next year, the location is good
                Reviewed October 29, 2017
                8.0
                Excellent
                Fiona from Singapore
                Couple
                Superior
                Stayed 3 nights in July 2017
                Leisure trip”
                The hotel location is good and convenient to access to Phuket Town.
                Reviewed October 09, 2017
                10.0
                Exceptional
                Zhenjie from Singapore
                Group
                Superior
                Stayed 1 night in October 2016
                Good ”
                Will come back again
                Reviewed March 02, 2017
                Thanks for your stayed with our Hotel. We hoping see you in next Holiday.
                Responded October 06, 2017
                Royal Phuket City Hotel
                10.0
                Exceptional
                Zhenjie from Singapore
                Group
                Superior
                Stayed 3 nights in October 2016
                Good ”
                Will come back again
                Reviewed March 02, 2017
                9.6
                Exceptional
                Zhenjie from Singapore
                Group
                Superior
                Stayed 1 night in October 2016
                Good ”
                Will come again
                Reviewed March 02, 2017
                Thanks for your comment to Hotel. now all room already to renovated. also the new breakfast menu on the 19th floor. we're hoping that in the next your holiday we see you again.
                Responded October 06, 2017
                Royal Phuket City Hotel
                6.0
                Keeyanon from Thailand
                Business traveler
                Superior
                Stayed 2 nights in December 2016
                overall”
                satisfy
                Reviewed January 14, 2017
                Thanks for your comment our Hotel. now the Hotel renovated the room already. in the next time of your holiday please consider our Hotel in your Choice.
                Responded October 06, 2017
                Royal Phuket City Hotel
                3.6
                Sanna
                Couple
                Superior
                Stayed 1 night in December 2016
                Antiquated hotel”
                We only had one night here, travelling through, checking in late which was fine but for longer than an overnight is highly discouraged.
                Reviewed December 30, 2016
                5.6
                Scott from Australia
                Couple
                Superior
                Stayed 3 nights in November 2016
                Old and tired”
                Have stayed in the hotel from time to time since 2005, when it was one of the better hotels in the Phuket town area. The place is now looking and feeling old and tired, with room furnishings worn, bathroom facilities so-so, poor TV reception with very few channels and a remote control that didn't work. The hotel appears to be catering to the China market, which may account for the quality (poor) and quantity (intermittent) of food available at the buffet breakfast. However, the staff are friendly, and helpful, and the location is convenient for restaurants and other services. Really needs major refurbishment. Next time we will be looking for something smaller and better.
                Reviewed November 28, 2016
                6.0
                Teong from Malaysia
                Business traveler
                Superior
                Stayed 3 nights in October 2016
                Quiet, Safety and Cleanliness”
                Need to improve the bathing items such as soap bottle which found defective and the TV program can't find CCTV and HK Phoenix channels.
                Reviewed October 31, 2016
                6.8
                Good
                Rattikorn from Thailand
                Business traveler
                Deluxe
                Stayed 1 night in June 2016
                Only stay one night for a conference”
                In Phuket city center. The hotel is quite old but good value for money.
                Reviewed October 24, 2016
                6.0
                Punnipad from Thailand
                Business traveler
                Superior
                Stayed 3 nights in October 2016
                The hotel is convenient. You can walk around for some food. ”
                The hotel is look old and car park is not convenient. Thai food from the 154 is nice.
                Reviewed October 22, 2016
                8.0
                Excellent
                Warren from United States
                Solo traveler
                Superior
                Stayed 1 night in October 2016
                Rooms are old”
                Great courner building room! Awesome veiw of town and the sea. Walk in shower. Best breakfast so far. Some chipped paint.
                Reviewed October 11, 2016
                10.0
                Exceptional
                Romravin from Thailand
                Group
                Superior
                Stayed 2 nights in September 2016
                location”
                the location is good. it's in the center of Phuket. it's very convenience.
                Reviewed September 13, 2016
                5.2
                Foo from Singapore
                Business traveler
                Deluxe
                Stayed 3 nights in August 2016
                Pricing & cleanliness”
                I've been a repeat customer many times and this time I booked direct with them but they charge me more than Agoda. Their pillows all give out unclean odour, need to replace. Pillow cases don't look white, but grey.
                Reviewed August 22, 2016
                4.8
                Todd from United States
                Couple
                Superior
                Stayed 1 night in July 2016
                Numerous carpet stains, no hot water”
                It's okay for a night on the way to another island. The lobby is okay, but this place has seen better days. No hot water...in excusable.
                Reviewed August 02, 2016
                4.0
                Kazuhiko from Japan
                Business traveler
                Superior
                Stayed 2 nights in July 2016
                Dirty old lame hotel. No cleanliness. The only bright side is that the staffs are friendly.”
                It is OK to stay to sleep in only. There's nothing special to talk about this hotel. Unless it is for business use, I would never stay in this lame hotel. You are in Phuket resort!
                Reviewed July 30, 2016
                10.0
                Exceptional
                CHEW from Singapore
                Couple
                Superior
                Stayed 2 nights in July 2016
                Good Location and Big Clean Room”
                Happy with 2 nights stay. Only complain is shower water flow is weak thus the water is very hot like boiling egg. Anyway hard to control the water as it will turn a minute very hot suddenly and then a minute very cold with weak flow. Room is big and bed is comfortable of super king. I had a nice view of Bus terminal (in front) and Phuket Old Town (left side about 8min walk) of my room. Robinson store, Ocean mall, Night market are all about 8min walk behind the hotel. Breakfast is So-so. Around window skirting, notice some ant trails heading to coffee & milk placement table. Able to use free Wifi. Honestly, the hotel need a facelift.
                Reviewed July 19, 2016
                12345
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