Royal Phuket City Hotel
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Royal Phuket City Hotel

154 Phang-nga Road, Muang, Phuket Town, Phuket, Thailand
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    Royal Phuket City Hotel Reviews

    7.3
    Very good
    /10
    (1139 reviews)See what guests said
    8.0
    Very good

    "Great courner building room!"

    Warren

    -

    October 11, 2016

    7.4
    Very good value for money
    Recommended by 83% of guests

    Things you’ll love about Royal Phuket City Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Phuket

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Very good
    Location
    7.9
    See map
    Very good location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Methee Souvenir Shop130 m
  • Phuket Trickeye Museum190 m
  • Paddle Asia220 m
  • Phuket Square250 m
  • Phen Sri Expo Fair300 m
  • Phuket Philatelic Museum320 m
  • Phuket CAT Office370 m
  • The Books400 m
  • Andaman Sea Sport410 m
  • Mahanakorn Pub420 m
  • This property is in high demand!

    Last booked 11 hours ago

    Value for money7.4
    Location rating7.9
    Nearest airportPhuket International Airport (HKT)
    Distance to airport26.9 km

    Rooms available at Royal Phuket City Hotel

    Superior
    Superior
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 double ...
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    Deluxe
    Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double ...
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    Business Room
    Business Room
    ...
    • Room size: 34 m²/366 ft²
    • City view
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    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
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      Standard Single Room
      Standard Single Room
      ...
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        Basic
        Basic
        ...
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          Double room - De Luxe
          Double room - De Luxe
          ...
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            Single room - De Luxe
            Single room - De Luxe
            ...
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              Suite - Single use - Executive
              Suite - Single use - Executive
              ...
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                JR Junior Suite
                JR Junior Suite
                ...
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                  What people love about Royal Phuket City Hotel

                  • 10.0
                    Exceptional

                    "I will come back to stay in next year, the location is good"

                    Yoke H.

                    |

                    October 29, 2017

                  • 9.6
                    Exceptional

                    "Very impressed with the over and above service."

                    Terry

                    |

                    July 1, 2018

                  • 8.4
                    Excellent

                    "Location nice room clean."

                    Didi

                    |

                    July 12, 2016

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                  More about Royal Phuket City Hotel

                  More about Royal Phuket City Hotel

                  9.2
                  Exceptional

                  "Great facilities."

                  Ryan

                  |

                  January 6, 2019

                  An overview

                  Show less

                  What they offer

                  8.4
                  Excellent

                  "Hotel provided a very good buffet with large selection of fo..."

                  JAMES

                  |

                  November 29, 2018

                  Show less

                  Nearest essentials

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
                  Show less

                  What to eat nearby

                  Thai cuisine
                  Thai cuisine
                  Sweet Home Restuarant
                  1.4 km Thai
                  Tree Tops
                  3.3 km Thai
                  Asian cuisine
                  Asian cuisine
                  Fatty's
                  3.9 km Asian, European, German
                  Pure Organic Heaven
                  6.1 km Asian, Cafe, Contemporary
                  Kazu Patong Phuket
                  9.7 km Asian, Japanese, Sushi

                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
                  Show more

                  Property's guest policies

                  Show less

                  Some helpful facts

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                  Reviews of Royal Phuket City Hotel from real guests

                  Provided by verified guests of Agoda
                  Agoda Reviews (1139)Booking.com Reviews (322)
                  7.3
                  /
                  10
                  Cleanliness7.0
                  Facilities7.2
                  Location7.9
                  Room comfort and quality7.3
                  Service7.3
                  Value for money7.4
                  All languages
                  All guests (1139)
                  All room types

                  Show reviews that mention 

                  Showing 1054 verified guest comments
                  12345
                  9.2
                  Exceptional
                  Ryan from Canada
                  Family with young children
                  Superior
                  Stayed 1 night in January 2019

                  10 min walk to old town Phuket ”

                  Great facilities. Pool on 3 rd floor, wifi throughout hotel, gym is of western style with all equipment needed! Front staff very helpful! Restaurants are very good as well. The Chinese restaurant has dim sum and very good fried rice! Breakfast has the best view in town on the 19th floor! Very good for family w young kids as the rooms are large with sitting areas !

                  Reviewed January 06, 2019

                  Dear Ryan Thanks for Your comments regarding the service you received. we were glad to served you. Your suggestions are very helpful to us. We were glad you impression our serviced.

                  Responded February 07, 2019
                  Royal Phuket City Hotel
                  6.0
                  John from Australia
                  Family with young children
                  Superior
                  Stayed 5 nights in January 2019

                  This hotel has seen better days. Every night inundated with Chinese group tours .”

                  Every evening huge buses of Chinese tourists arrive and totally block reception and entrance to the hotel and staff do nothing to at least leave a path for current guests to pass through. And buses block entry to hotel car park. Needs a serious renovation. Unlikely to return.

                  Reviewed January 20, 2019

                  Dear John, Thank you very much for sharing your thoughtful comments of your recent stay with us at Royal Phuket City Hotel. However, we were saddened to hear that there are some experience did not reach to your expectation. We genuinely appreciate your feedback as it gives us the opportunity to follow up on your unpleasant experience. We would therefore absolutely review to ensuring that satisfaction of our guests and service standard are always aim to offer to our guests. In the meantime thank you for choosing to stayed with us and we hope we will have the opportunity to welcome you back on a future visit to show you we can do better. Wish Regards, Management Team

                  Responded March 16, 2019
                  Royal Phuket City Hotel
                  9.6
                  Exceptional
                  Noriko from Thailand
                  Couple
                  Superior
                  Stayed 5 nights in October 2018

                  Fantastic view of the sunrise from the room.”

                  Very well equipped room, good gym, good breakfast, convenient for the Pink bus to go to the Central, near the bus terminal 1 for the airport and Krabi, Hat Yai etc. But I did not like I was accused of stealing a dressing gown from the room, the maid did not replace it after 3 days (I stayed for 5 nights) therefore the receptionist thought I stole it. Also I was charged for the mini bar which I did not take. I explained and the receptionist did not charge for the missing gown and one mineral water but not a good feeling.

                  Reviewed October 29, 2018

                  Dear K.Nikorn Thanks for Your comments regarding the service you received. we were glad to served you. Your suggestions are very helpful and Your thoughts are very important to us. We must apologize for what happened to you. In error, check the mini bar of the housekeeper. Please forgive us. We will develop what you have told us immediately. and May I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you stay with us.

                  Responded December 14, 2018
                  Royal Phuket City Hotel
                  10.0
                  Exceptional
                  Gaspar from Hungary
                  Couple
                  Superior
                  Stayed 4 nights in January 2019

                  Excelent”

                  Good location, good facilities, clean room and clean pool, super gym

                  Reviewed January 27, 2019

                  Dear Gaspar Thanks for Your comments regarding the service you received. we were glad to served you. Your suggestions are very helpful to us. We were glad you impression our serviced.

                  Responded February 07, 2019
                  Royal Phuket City Hotel
                  8.0
                  Excellent
                  Punnapa from Thailand
                  Business traveler
                  Superior
                  Stayed 2 nights in September 2014

                  Good Location,Service Ok,Room Clean but look old”

                  Good Location,Service Ok,Room Clean but look old

                  There was for 40-50mns from the airport to hotel.The hotel is situated in center city and convenient to go other places in city.There is a parking lot, swimming pool, restaurant & bar.We got a corner room and bigger than other rooms but mostly rooms look old.We got the welcome by a good welcome drink at bar.There was around 1 hour from hotel to Patong Beach.If you drive or guide pick you up that is much more convenient and easy.

                  Reviewed May 09, 2015
                  8.0
                  Excellent
                  Carl from Australia
                  Solo traveler
                  Superior
                  Stayed 3 nights in October 2014

                  Good solid value and comfort”

                  Large, spacious rooms; good dining facilities, friendly helpful staff

                  I have stayed here several times and always found it good value and very comfortable. One downside is the lack of free wi-fi (apart from one hour a day). The breakfast is great for general Thailand standards.

                  Reviewed November 01, 2014
                  8.3
                  Excellent
                  Phamai from Thailand
                  Family with young children
                  Superior
                  Stayed 4 nights in September 2014

                  Great stay at the Royal Phuket City Hotel”

                  Comfortable, clean and nice staff

                  We had a great stay at the Royal Phuket City Hotel. The bed was big and comfortable. Even the extra bed for our son was nice. The location was also good. right in the city. Everything was walking distance.

                  Reviewed October 05, 2014
                  8.0
                  Excellent
                  Carl from Australia
                  Business traveler
                  Superior
                  Stayed 3 nights in July 2013

                  A great allround hotel”

                  Value, room amenities and location

                  I always stay at this hotel when in Phuket. Prefer the town to the beach areas, quiet but still enough nightlife, and great food, including at the hotel. The room has everything you need and the price is excellent for what you get.

                  Reviewed July 21, 2013
                  8.3
                  Excellent
                  Teong from Malaysia
                  Business traveler
                  Superior
                  Stayed 2 nights in July 2013

                  closed to working place”

                  clean, quiet and friendly

                  Hotel condition overall is good but no free WIFI. Would recommend the air condition that needs to up grade as the room I stayed was unable to adjust the temperature. Door key encountered problem that need to change many time. (don't know the reason).

                  Reviewed July 17, 2013
                  8.0
                  Excellent
                  Yeo from Singapore
                  Couple
                  Superior
                  Stayed 4 nights in October 2012

                  Peaceful hotel in the midst of celebrations”

                  Quiet and convenient location

                  The hotel has signage along the road so that those who travel by car or bus would not missed reaching it. Anyway when we were near this hotel, its towering building is a landmark and there is no way that we could not see it. The location is superb, being near the Airport Bus terminal and amenities and eateries. We went there for the Vegetarian Festival celebrations and five minutes away from this hotel is the centre of activities. The procession routes passed through Metropole Hotel and one can say staying in Metropole would get a lot of convenience as we could see the procession near the hotel. But near also means noise and activities. We thought Royal Phuket City hotel is better. The counter staff were efficient as we checked in. They offered welcome drinks and surprise, surprise, we also have a fruits platter when we entered our room. The size of the room is big and the arrangement looks comfortable and homely. Although at this time the hotel is undergoing renovation, there is no noise and no dust. We wondered if the workers are taking off days for the celebrations! The hotel has a swimming pool, gym and spa centre where massage is available. Workouts at the gym and swimming are free, but the massage and spa needs money. The pricing is on the high side if we were to compare the prices with the nearby massage centre. Walked a short distance away is the Phuket Square and the market.

                  Reviewed November 03, 2012
                  10.0
                  Exceptional
                  Andrew from Australia
                  Couple
                  Superior
                  Stayed 1 night in September 2012

                  Great hotel and position ”

                  Pool and rooms

                  Stayed here for 1 nit again. This is a great hotel in the centre of Phuket town. Handy to shops and stepping stone to resorts or islands around Phuket. Good value for money. Pool and gym very good. Will stay again. Great breakfast

                  Reviewed September 26, 2012
                  8.0
                  Excellent
                  Lam from Hong Kong
                  Group
                  Superior
                  Stayed 4 nights in June 2012

                  A reasonable priced hotel with satisfied service”

                  Good place for people to explore the life in Phuket

                  The destination of the hotel is really nice. It located near the old town of Phuket which is worthy for tourist to go to. Besides, the price of the hotel is reasonable, comfortable and tidy. However, the only thing not good is the wifi cost me a lot because the wifi of the whole building is not free. As a whole, it is a nice hotel with no free wifi.

                  Reviewed June 17, 2012
                  8.0
                  Excellent
                  Fritz from Indonesia
                  Family with teens
                  Superior
                  Stayed 2 nights in January 2012

                  Nice hotel to stay.”

                  Breakfast location was so good in the top of building, we can see nice view there.

                  we stayed in the hotel for two nites and the hotel looked nice, clean and comfortable for family, the room is big enough. the breakfast was good and had variety, the breakfast location was on the top of the building and we could see outside with nice view of phuket, there were mountains, ocean, housing and they looked nice to see.

                  Reviewed February 08, 2012
                  10.0
                  Exceptional
                  Bryan from Australia
                  Couple
                  Deluxe
                  Stayed 2 nights in January 2012

                  Centrally located”

                  Location, Beds, Breakfast

                  first ( but not last ) time at this hotel. third stay in phuket city. the hotel has a great central location, easy walking to robinsons, ocean plaza and expo ( clothing & shoe markets ) we asked for a twin and got a queen & a double bed; excellent! a great brekki, beautiful fruit, good spread of english & asian. even had our favourite- kow tom ( rice porridge plus the bits )

                  Reviewed January 31, 2012
                  9.0
                  Exceptional
                  Carl from Australia
                  Business traveler
                  Deluxe
                  Stayed 6 nights in December 2011

                  Why would one not keep coming back?”

                  Great value, superb location, nice amenities

                  normally when one says a hotel in asia is 'value for money' or 'great for the budget', it is a case of 'you get what you pay for', and the hotel is obviously tired, rundown, a bit shabby, even... but not so here. the amenities are great, the staff are extremely friendly and it is in the heart of phuket town. i've been here repeatedly, and each time am very happy. it's clear that many locals come here for special events, too.

                  Reviewed January 02, 2012
                  8.0
                  Excellent
                  gabriel from United Kingdom
                  Couple
                  Superior
                  Stayed 1 night in October 2011

                  Clean and decent hotel near town centre ”

                  close to bus station, cheap

                  breakfast buffet is served on the top floor, the view is good, the food was good. the hotel generally caters for thais and chinese. on a whole the hotel was good value for money the room is of good standard and value for money was excellent. we would come back again, when in town. gym is really good although quite popular, pool looking a little old now. the staff are typical uninterested thai staff there was no welcome and no further communication at all, even leaving was bland and without a goodbye or thank you.

                  Reviewed October 17, 2011
                  8.7
                  Excellent
                  Carl from Australia
                  Business traveler
                  Deluxe
                  Stayed 2 nights in September 2011

                  Quality at a great price”

                  Every aspect was well done, good food, good price.

                  For those staying in Phuket Town, and not in the tourist trap of Patong, Royal Phuket City Hotel is in my view a gem. I can't think of anything where I thought, "I wish it had this...". It simply had everything I needed. Wireless internet in the room (very modest cost, good speed), room valuables safe, large rooms, large beds, just nice, nice nice. The swimming pool and associated facilities, everything was of the sort you associate with much pricier hotels. Finally, the restaurant had very good value food, and the western dishes on the menu were (unusual for Thailand) not just pale imitations.

                  Reviewed October 03, 2011
                  8.0
                  Excellent
                  CHAWALIT from Thailand
                  Couple
                  Superior
                  Stayed 2 nights in September 2011

                  Lovely hotel and service with a smile”

                  best features of the hotel

                  Lovely hotel and service with a smile night plaza big market Lovely hotel and service with a smile Lovely hotel and service with a smile night plaza big market ,Good area center of town ,big room big bath room

                  Reviewed September 21, 2011
                  8.7
                  Excellent
                  Carl from Australia
                  Business traveler
                  Superior
                  Stayed 7 nights in April 2011

                  Very nice good value hotel”

                  Rooms are large and clean, and the optional Wi-Fi worked in my room without having to go to a business center or some such as in some hotels. The price for it was very reasonable too..

                  I had a very pleasant time--pleasant staff, great pool, clean hotel with some very expensive architectural features here and there--all in all heaps better than anyone would expect for that price, in my view.

                  Reviewed June 13, 2011
                  8.3
                  Excellent
                  Hon from Hong Kong
                  Couple
                  Superior
                  Stayed 1 night in March 2011

                  Great Location with good services”

                  Efficient on check-in

                  Being late arrived to Phuket, I wrote an e-mail requested for late check-in. Promptly reply and generously upgrade to bigger room. Staff very efficient and helpful. Good location and value for money.

                  Reviewed March 15, 2011
                  12345
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                  Royal Phuket City Hotel
                  |Very good 7.3
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