2015
Excellent 8.4
Based on 13034 reviews

Verified traveler reviews

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Excellent



based on 13034 reviews
  • Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room comfort and quality 8.7
  • Service 8.5
  • Value for money 8.3
  • Food and dining 7.5
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MUHAMMAD from Brunei Darussalam
Couple
Plaza Deluxe Family
Stayed one night in May 2015
Nice
Clean, Convenient and Good Service
Clean, Convenient and Good Service
Reviewed July 07, 2015

Kylie from Australia
Family with young children
Plaza Grand Plus
Stayed 3 nights in June 2015
More than happy with our stay
Cleanliness, access to MTR & beautiful 5 star fitout
Reviewed July 07, 2015

Tze from Singapore
Family with young children
Plaza Deluxe Family
Stayed 2 nights in July 2015
Over and beyond
Service, Service and still SERVICE
Came back to hotel injured, duty manager attended to me in my room with medic. They even help and advised on nearest hospital. The little note and snacks really made the miserable ocean park experience better.
Reviewed July 07, 2015

verawati from Indonesia
Family with young children
Plaza Deluxe Family
Stayed 5 nights in June 2015
good location, nice room and staff
location , room, food
i feel comfortable and nice in royal hotel
Reviewed July 06, 2015

piter from Indonesia
Family with young children
Plaza Deluxe Family
Stayed 4 nights in June 2015
nice hotel
location, near mall, good services
Good staff good location, nice hotel
Reviewed July 06, 2015

Sylvia from Singapore
Business traveler
Plaza Deluxe
Stayed 3 nights in July 2015
Excellent Location
Location
Reviewed July 06, 2015

Nelson from Malaysia
Family with older children
Plaza Deluxe Family
Stayed 2 nights in July 2015
Good location
Facilities, location and cleanliness
Improvement service quality -- friendly respond & passion not seen but ok in general.
Reviewed July 06, 2015

Robyn from Australia
Family with older children
Royal Club Deluxe
Stayed 7 nights in June 2015
Refurbishment hits the mark
Royal Club lounge; refurbished rooms; room appointments
The refurbishment of the Royal Plaza has definitely breathed new life into the Hotel. One of the main advantages is that the old more spacious room sizes remain while all of the appointments are updated and offer many up to date appointments. We stayed in Royal Club rooms and the linen and bathrooms had all of the extras. The TV at the end of the bath in the bathroom was an enjoyable bonus. I'd recommend booking a Royal Club level room as the lounge was really good value and the Concierge's staff in the Lounge were very professional, knowledgable, friendly and definitely made a positive difference to our stay. The afternoon tea wasn't quite as luxurious and didn't offer as many choices as with a previous stay - the attendant overseeing it was also rather grumpy. The adjacent newly refurbished Moko shopping mall was a bonus.
Reviewed July 06, 2015

wong from Malaysia
Group
Plaza Deluxe Family
Stayed 3 nights in December 2014
would come back it again
Good location,good facilities,shopping
Reviewed July 05, 2015

Deslie from Australia
Couple
Royal Club Deluxe
Stayed 3 nights in July 2015
great hotel
club room transport friendliness
Good experience good staff great room
Reviewed July 05, 2015


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