2015
Excellent 8.4
Based on 13058 reviews

Recent customer comments

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Excellent



based on 13058 reviews
  • Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for money 8.3
  • Food/Dining 7.5
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Lynn from Singapore
Families with older children
Plaza Deluxe Family
Stayed 4 nights in December 2015
TERRIBLE STAFFS, TERRIBLE HOTEL CONDITION
Firstly their staffs are rude, and their service is horrible. When asked to dine in their restaurants, they told us that its all reserved and to come back at 8.30pm (when in fact, its all empty!) Well, thats ok, so, we came back later at 830pm, and the seats were all 'fakely reserved' and they placed us just beside the toilet to dine. When asked to shift to another table, they claimed that it is reserved and do not placed us in those tables. And guess what? their closing hours is at 11pm, and at 1030pm, those seats that they claimed were reserved, were still vacant! NO one came at all. In addition, on our 3rd night of stay there, the toilet cant be flushed and they told us to use the lobby toilet as leave our unattended poo in our room for the whole night. This hotel is just too terrible, 5star as it claims is fake. Location is not good too. Yes it is near the train station, but to go to the central or anywhere else, you would have to change to at least 2 train track lines. Never ever going to come back.
Reviewed December 21, 2015

Goh from Singapore
Couples
Plaza Deluxe
Stayed 3 nights in December 2015
Clean and new hotel
1) Good location 2) Near nice eating places 3) 8 minutes walk to MTR
Comfortable Though it is linked to Mongkok East MTR, it is not very useful to board the train at Mongkok East MTR. Most of the time, we walked further to Mongkok MTR
Reviewed December 21, 2015

Kok from Singapore
Families with young children
Plaza Deluxe Family
Stayed 4 nights in October 2015
Pleasant family holiday stay
Nice and comfy family room. Direct access to Mongkok East MTR via mall in the same building.
A pleasant stay for 5 nights in the family room for a family of 4. Good access to Mongkok East MTR. Access to hotel will only be via its main entrance when the mall closes, kind of an inconvenience when you are out in late night shopping and eating through the night in Hong Kong.
Reviewed December 21, 2015

Candace from Singapore
Families with young children
Plaza Deluxe Family
Stayed 6 nights in December 2015
Comfy and enjoyable
Location, beds comfortable, rooms big
Enjoyable and comfortable. Spacious room. Bed was comfortable. Toilet was big and spacious. Will consider staying again if we visit Hong Kong again
Reviewed December 20, 2015

Derek from Singapore
Families with young children
Plaza Deluxe
Stayed 4 nights in December 2015
5 night stay at Royal Plaza
Connected to Mongkok East MTR and Mall with 6 floors of restaurants and shops. Convenient. Also connected to the overhead bridge that link to various street and Mongkok MTR
Good stay experience.
Reviewed December 20, 2015

Wilson from Singapore
Families with young children
Plaza Deluxe Family
Stayed 4 nights in December 2015
Family w 2 young kids
Good location with easy access to Mongkok East MTR stn & Mongkok stn ( 10mins walk via linking bridge). Supermarket and foodcourt at lvl 3 MOKO shopping mart. Room are kept clean, quiet and large bed
Very enjoyable. The easy access to MTR makes the daily walk back to the hotel an ease.
Reviewed December 20, 2015

Yet from Malaysia
Families with older children
Plaza Deluxe Family
Stayed 4 nights in December 2015
A reading table is a must for a room.
Convenient, food is good, clean
Satisfactory. A would love to have a study/reading table in the room.
Reviewed December 19, 2015

Sze from Hong Kong
Couples
Plaza Deluxe
Stayed one night in December 2015
Unhelpful staff
The room is quite cozy.
Reviewed December 19, 2015

Kheng from Singapore
Families with young children
Plaza Grand Plus
Stayed 2 nights in December 2015
Good hotel for families with kids
Accessibility, comfort, convenience
Reviewed December 19, 2015

Bee from Singapore
Families with older children
Plaza Deluxe
Stayed 4 nights in December 2015
Great hotel service and location
location, prompt service, room deco and size
Very pleasant. Most of the staff were helpful and friendly, except one male front desk staff on duty during wee hours (5am) who was nowhere near pleasantly friendly. Other than that one, the rest of them, bellboys, concierge staff and others were generally prompt and helpful. Rooms were clean, well-furnished and beautiful. Nespresso machine and capsules were provided in the rooms I booked. Deserved the 5-star rating. Located near Fa Yuen Street and within walking distance to Mongkok MTR, the hotel is situated at a convenient spot.
Reviewed December 19, 2015


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