Exceptional”

Great place with lots of scheduled activities. Nightly shows were a must see. Staff very friendly and inviting. Food was Average. Would return . If you can afford a little more bump up to GR Solaris. There are 3 Solaris hotels . Solaris, GR Solaris and GRS Solaris in this order. The difference in food and plushness is Very noticeable and worth the upgrades.

Great experience and comfortable stay!”

This resort was all inclusive and had a great location. You’re right by the beach, but also away from all the traffic and noise. Definitely try and go to Marco Polo restaurant at least once; the food was excellent! This resort is smaller, so it’s quieter than other resorts, but it’s perfect. The room was really nice and looked recently renovated. There’s kayaking and paddle boats across the street that are included in your stay for you to try out. The staff was always really friendly and helpful. The bar in the lobby opens at 10 am and closes at 1:30 am, so drinks are available all day.

This place is amazing ; great location and food is awesome,the workers are kind and very helpful .”

We had unlimited drink and food ; the hotel is very affordable and the food was wow ; they have some great activities with the hotel and few restaurant . If you wanna feel like a prince I will recommend you Royal Solaris

We were told upon purchase that we would have the use of both resorts. This was so important to us!”

I have been to Mexico atleast 7 times, I have stayed at all-inclusives before. I consider myself and savvy travel shopper. Not just a value traveler, we also will do luxury. We had my daughters best friend from college with us. I had promised the parents not to leave resort due to the unrest in Mexico's political climate at this time. I chose this resort because it had enough amenities between both resorts (Royal Solaris Caribe) that they could play tennis, mini golf, all pools, hot tubs, restaurants, bars, kayaks and paddle boats. This was not the case. We were not premiere members? We were falsely sold our vacation. Also, as soon as we walked in the travel sales membership people were all over us! I'm sorry to say that I could never buy a time-share of any sort at this place because it is dated. If you wanted bacon at the buffet, you had to ask. There was water leaks and a musty smell. On a positive note, the beach is nice, the location is nice, the people that cleaned room GREAT!

Comfortable and reasonable price”

The one of best memories were we were able to see the beach in our room that has big size bed, wide of window and comfortable, clean. The price was included all eating and enjoying except massage and spa. We were satisfied with the price and quality of the resort

frozen kids pool ”

nice hotel for adults, since they warm pools just for adults ,0 kids using kids pool since the water was extremely cold , they have just some heating for adults pool. they have an amazing pool for kids but useless. All inclusive is acceptable .I won't be back til my kids become an adult.

Great place for families ”

After reading multiple reviews on the food, cleanliness etc, we were very skeptical before our arrival. But for our surprise, we were surprised right from the moment we entered the place. Very warm, cozy environment, we are vegetarians and have travelled all across, enough and more options for people who do not eat meat. Clean pools, clean beaches and rooms were very well done every day. Though alcohols were all diluted which is expected since you’re serving to thousands everyday but overall a great experience and can’t complain.

Affordable all inclusive Resort in Cancun Mexico ”

The resort has 3 restaurants serving Mexican and international cuisines. You can eat all you can and enjoy facilities at the hotel. The staff are super friendly.

Exceptional”

This resort was absolutely wonderful! We took our 3 year old and 1 year old and felt right at home. I was a little worried because of the travel warnings recently posted; however, I always felt safe and secure at this resort. The water park for the kids was fabulous! Very family friendly!

Good place for holiday”

Very clean and comfortable place to stay. Food and drinks are convenient to get. Room is very clean and large. There are almost all types of facilities in the hotel, so you don’t need to step out of it for a week.

Staff are all extremely friendly and service was way beyond exceptional. ”

Cons- timeshare agents can be pushy and intimidating. I don't see any point, why we were asked for $20 USD, deposit just to attend the seminar. We were told it will be returned, but were not till we asked for it. PROS - food, drinks, facilities are all great. Staff and service are EXCEPTIONAL. It should have been perfect if timeshare people and offers are taken out.

Not even a 4 star !”

If you think you are going to a 5 star resort , you are mistaken. It will barely get a 3 star Staff are not cooperating , they just try to sell you Extra services and Timeshare. Everything in this hotel is about Time share. The Management is not going to fulfill promises they make , restaurants are closed most of the time and only one or 2 functioning. Rooms are clean , If you get the right room you requested though , It will take forever for them to correct their mistakes, because management is micro managing and they have go all the way to higher management( which they are never at the resort! or you won't be able to see them since their holiness hided somewhere in the back! ) Over all , you can get a lot better hotel for the same price.

Exceptional”

Pros: ocean view Friendly Staff Great deals on excursions Cons: The food was not that good

Very limited supply of alcohol and food was terrible ”

Very limited supply of alcohol and food was terrible. Rooms were very basic and not good either. Only good thing was a nice pool and easy beach access. Too many young kids at this resort. Would not stay here again.

Construction outside your window”

Do you like waking up at 7am on vacation every morning? What about at 1 am listening to construction on a friday night? Then dont trust this hotel, because they will put you in a room with 40 workers just ten feet from your window. Multiple rooms facing an active construction site on the property and they put guests who paid 200+ a night right next, no warning from anybody. They work in the middle or the night and all day so it is never quiet. Dont expect to sleep much if youre on the second or third floor. Do you like AC while it is 80 degrees outside? Our power went out a few times in the middle of the night, probably from the construction. No fan, no cooling at all.

Awesome management ”

I would like to personally commend NOE on his personable skills. He was extremely professional and helpful in insuring my family had a wonderful stay. He ensured that we received above and beyond our expectations.

Repeat Visit”

Was a bit better in prior visits. Staff is now a mix between the nice and the aloof. I would say that they came down a notch or two, but may still be a place to consider in the future. Hopefully, they take heed!

great al inclusive hotel”

would highly recommend this place to anyone - the food is great, staff are extremely friendly and the drinks are fantastic

Spring break”

Great food, great entertainment, great staff. Nothing to complain about

Bedbugs !!!”

Worst hotel we have ever been to , Bedbugs, Terrible food, and a fee to order all inclusive room service ? Incompetent staff sold our room when they promised it was being cleaned. Never again Solaris.