Royale Chulan Bukit Bintang
Free Wi-Fi

Royale Chulan Bukit Bintang

Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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Superior Royale Chulan Bukit Bintang
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    Lobby Royale Chulan Bukit Bintang
    Interior view Royale Chulan Bukit Bintang
    Swimming pool Royale Chulan Bukit Bintang
    Deluxe Club Royale Chulan Bukit Bintang
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    Swimming pool Royale Chulan Bukit Bintang

    Royale Chulan Bukit Bintang Reviews

    7.3
    Very good
    /10
    (8895 reviews)See what guests said
    10.0
    Exceptional

    "Great hotel, I will definately come again!"

    Abdul B.

    -

    January 13, 2019

    7.2
    Very good room comfort and quality

    Things you’ll love about Royale Chulan Bukit Bintang

    Things you'll love

    • 180 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Sarawak Paradise in Borneo20 m
  • Old Asia60 m
  • Sun Complex80 m
  • Low Yat Plaza140 m
  • Kelvin Gems150 m
  • Plaza Low Yat (IT Mall)170 m
  • 21st Century Internet170 m
  • Imbi Monorail Station180 m
  • STA Travel230 m
  • Jalan Alor (Food Street)230 m
  • This property is in high demand!

    Booked 31 times since yesterday | 16 travelers are looking at this property right now

    Value for money7.2
    Distance to city center1 km
    Location rating8.5
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.2 km

    Rooms available at Royale Chulan Bukit Bintang

    Executive Suite
    Executive Suite
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe Club
    Deluxe Club
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
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    Family room
    Family room
    ...
    • Room size: 41 m²/441 ft²
    • City view
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Twin Deluxe
    Twin Deluxe
    ...
    • Room size: 27 m²/291 ft²
    Enter dates to see prices
    Twin Club Deluxe
    Twin Club Deluxe
    ...
    • Room size: 32 m²/344 ft²
    Enter dates to see prices
    Suite Executive
    Suite Executive
    ...
    • Room size: 55 m²/592 ft²
    Enter dates to see prices
    Family
    Family
    ...
    • Room size: 41 m²/441 ft²
    • City view
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 27 m²/291 ft²
    • City view
    Enter dates to see prices
    Have a question for Royale Chulan Bukit Bintang?

    What people love about Royale Chulan Bukit Bintang

    • 8.4
      Excellent

      "Love the bed and the comfort."

      Nur S.

      |

      January 2, 2019

    • 8.4
      Excellent

      "EXCELLENT LOCATION, VALUE OF MONEY, 4 STAR HOTEL IN 2 STAR PRICE, BRILLIANT"

      MUHAMMAD

      |

      October 15, 2018

    • 7.6
      Very good

      "EXCELLENT LOCATION, VALUE OF MONEY, 4 STAR HOTEL IN 2 STAR PRICE, BRILLIANT"

      MUHAMMAD

      |

      October 15, 2018

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    More about Royale Chulan Bukit Bintang

    More about Royale Chulan Bukit Bintang

    8.8
    Excellent

    "Nice hotel and location."

    Farisha

    |

    January 12, 2019

    An overview

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    What they offer

    8.0
    Very good

    "The room is spacious and clean."

    Anna

    |

    January 14, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Pigs & Wolf
    60 m American, Asian
    The Counter
    60 m American, Cafe, Grill
    Johnny Rockets Malaysia
    80 m American, Diner, Fast food
    Asian cuisine
    Asian cuisine
    Restaurant Arrasiq.
    40 m Asian, Malaysian
    Rocku Yakiniku
    60 m Asian, Barbecue, Japanese
    Village Roast Duck
    60 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    Mandarin Palace
    60 m Chinese
    Kedai Makanan Choi Keng
    130 m Chinese
    Hiding Mun Restaurant
    140 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Royale Chulan Bukit Bintang from real guests

    Agoda Reviews (8895)Booking.com Reviews (1909)
    7.3
    /
    10
    Cleanliness7.1
    Facilities7.0
    Location8.5
    Room comfort and quality7.2
    Service7.1
    Value for money7.2
    Provided by verified guests of Agoda
    All languages
    All guests (8895)
    All room types

    Show reviews that mention 

    Showing 7481 verified guest comments
    12345
    2.0
    meera from Singapore
    Couple
    Deluxe
    Stayed 2 nights in April 2019

    Worst 4 star hotel ! ”

    Booked an deluxe room for 2 night and also inform that will be doing an late check in , When arrive at the hotel the they downgrade to an superior room with 2 single bed which I paid for deluxe room ! Worst room with full cockroaches running around in toilet bowl ! Beds , walls and fridge ! When callled reception they apologised and upgrade to an deluxe club room after knowing that they had downgrade on their mistake ! More worst is that room which was upgraded 2005 room number aircon not working properly at all! Can’t even sleep at night ! I paid so much and I was treated like hell!! When complain aircorn problem they simply asking me to change room at middle of the night 4 am ! Dear guest please be careful on this ! Room 2005 and room 1116 . There are others room as well ! I just read the other travellers comments on cockroaches 1 month ago !! This is not even an 4 star standard at all !!

    Reviewed April 28, 2019

    Dear Meera, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We have no words to say or any excuses to state, except to deeply apologise and to promise that we will work harder to ensure that the experience you may have had shall never be repeated upon any other guests. We have thoroughly cleaned your room and pest control services has also had a look, all is now in perfect working order. We hope that you will come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    8.4
    Excellent
    Humairah
    Couple
    Deluxe
    Stayed 2 nights in April 2019

    Very basic but amazing location. ”

    Pros: Amazing location, 10 mins walk to Sungai Wang/Lot 10 mall. 12 mins walk to The Pavillions. You won’t go hungry there’s restaurants everywhere and 3-4 7 11 if you wanted sandwiches or drinks quickly. Mr. Mohd Taufik at reception was very nice and friendly and shared loads of tips. Staffs are all friendly. Money changer and ATM 5 mins walk away. Plenty of Taxis outside the hotel (please haggle price). My husband said the gym was amazing and pool could be close later like 8/9pm. Cons: Breakfast was basic. Since my husband and in laws were from England and their 1st time to KL wanted them to sample more Malaysian cuisine but there were only Nasi Lemak, Mee Goreng, Porridge, Lontong (awful and tasteless). French toast was hard preferred the pancakes/hot cakes. The plugs in the room does not work only the TV one and the one by the kettle. Couldn’t charge tablets, handphones and power bank. Had to use up power bank we charged on the coach. There were cracks in the toilet and hair.

    Reviewed April 25, 2019

    Dear Humairah, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are happy to know that you were satisfied with your stay, and we taken note of your comments and successfully fixed the electricity sockets in your room. Please do come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    8.4
    Excellent
    louis from Mauritius
    Family with young children
    Superior
    Stayed 1 night in April 2018

    same same”

    Rooms are nice but would need a definite update! I think where a complete change is needed is for BREAKFAST! It has been the same for the past 10 years! No change in variety nor quality! The location is perfect but please update the food!!!

    Reviewed April 01, 2019

    Dear Louis, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are looking into serious renovation works to our hotel, therefore do stay tuned. As for Buffet Breakfast, we shall certainly look into ways to improve the selections. Please, do come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    6.4
    Good
    Ahmad from Malaysia
    Couple
    Superior
    Stayed 2 nights in April 2019

    Good”

    so many cockroaches

    Reviewed April 29, 2019

    Dear Ahmad, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are horrified to hear about your encounter with cockroaches and have swiftly serviced your room with pest control services. All is in perfect working order now. We apologise for any inconvenienced, this should have never happened. Please do drop by again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    9.6
    Exceptional
    Sol from Indonesia
    Family with young children
    Superior
    Stayed 1 night in April 2019

    Recommended!”

    The hotel is very family taste. Good facility and location. We'll be back for this hotel..

    Reviewed April 25, 2019

    Dear Sol, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. What a wonderful review, we read it smiling from ear to ear. Thank you for your kind words and come again soon!

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    7.2
    Very good
    AHMAD from Singapore
    Group
    Deluxe
    Stayed 5 nights in April 2019

    Excellent Location but breakfast was a let-down and hotel need full renovation”

    The only good thing about this hotel is the strategic location, at the bustling area of Bukit Bintang. The first room I had really need a revamp. Some of the wall papers were torn and the carpet was in a sorry state. Everything about the room was not right. There was only one dustbin, none inside the toilet. There was only two sockets available, near the wardrobe and the television, none near both the side tables. Even the corridor leading to my room looked run down. After much complain on the second day for not cleaning my room when I came back from shopping about 3.30pm (even though had called them earlier about 10 am to clean my room before I left), the Manager was kind enough to upgrade my room and at higher floor. Actually, the room size was the same but it was much better than the first one. Firstly, there were two dustbins and four sockets., expected from a 4 or 5 star hotels everywhere. The room also looked more presentable. Overall, the hotel need a full renovation.

    Reviewed April 27, 2019

    Dear Ahmad, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We apologise for any inconvenience caused and we are happy to note that our team anticipated your comments and moved you to a higher category room. We are looking into serious renovation works, so do stay tuned. Please come again soon, thank you.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    8.4
    Excellent
    JEFFREY from United Kingdom
    Solo traveler
    Superior
    Stayed 1 night in April 2019

    convenient good gym and pool”

    be careful there are two royale chulans which grab and hotel think no problem.

    Reviewed April 24, 2019

    Dear Jeffrey, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. There are indeed two Royale Chulan properties close to each other. We hope that this did not cause a problem for you whilst moving around town. Do come again soon!

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    8.4
    Excellent
    Kian from Malaysia
    Solo traveler
    Superior
    Stayed 3 nights in March 2019

    Poor customer service.”

    Booked for a queen room, requested for large bed and non smoking, but was given a smoking room, then changed to a 2 combined bed, where they classify as 1 large bed. My second night I asked to change to a proper Queen room, the staff looked very unhappy. I stood at the parking ticket validation counter, no one served me, and I was told that I have to call them. They they just proved that they do not know their responsibilies. Would people stand at the counter if they have nothing to deal with ??

    Reviewed March 31, 2019

    Dear Kian, Greetings from Royale Chulan Bukit Bintang! Thank you for your review of our hotel. We apologise deeply for the lack of good customer service that you may have encountered with us - this is shocking because our team is usually responsive, polite and efficient. We will ensure that this never happens again, and will strive to improve always. As for your room, we do not have any smoking rooms as we comply with the rules and regulations of our country to maintain all premises within the building and 3 metres surrounding to be a smoke free zone. Please, do come again soon.

    Responded April 02, 2019
    Royale Chulan Bukit Bintang
    9.2
    Exceptional
    sanjay from Singapore
    Group
    Twin Superior
    Stayed 3 nights in March 2019

    Good location, good price”

    Location of the hotel is good. Near to eateries, shopping places. Rooms are clean and spacious. Common corridor at the floor landing has a mouldy smell and looks quite dated as compared to the main lobby and the rooms

    Reviewed March 27, 2019

    Dear Sanjay, Greetings from Royale Chulan Bukit Bintang! Thank you for your positive review of our hotel. We have shampooed the corridor carpeting to remove any foul odour and as for our "dated" look, our hotel is indeed old. We apologise for this. We are looking into renovation works, so do stay tuned. Please come again soon :)

    Responded April 02, 2019
    Royale Chulan Bukit Bintang
    8.8
    Excellent
    ZAM from Malaysia
    Couple
    Superior
    Stayed 1 night in March 2019

    Location, location, location”

    Right on the Jalan Bukit Bintang with many eateries and shopping complexes. B.B MRT station is just 3 minutes away on foot. Wifi signal is strong and not lagging at all. Car parking lots are aplenty which is free.

    Reviewed March 21, 2019

    Dear Zam, Greetings from Royale Chulan Bukit Bintang! Thank you for your review of our hotel. Thanks for the glowing report! Please, do come again soon :)

    Responded April 02, 2019
    Royale Chulan Bukit Bintang
    10.0
    Exceptional
    Ibrahim from Maldives
    Business traveler
    Superior
    Stayed 2 nights in March 2019

    Hotel good ”

    Good Hotel. Bukit Bintang Area is a place to enjoy lot of eating places near by enjoyed. Roma were ok but to me a bit dim in lighting and noise through the Corriander from midnight to early mornings were very uncomfortable

    Reviewed March 09, 2019

    Dear Ibrahim, Royale Chulan Bukit Bintang! Thank you for your review of our hotel. We are so happy that you gave us a solid "10"! We are sorry to know that the corridor was noisy at night - security will be more vigilant in checking for guests who make too much noise late at night. Please do come by again :)

    Responded March 20, 2019
    Royale Chulan Bukit Bintang
    7.2
    Very good
    Donald from Malaysia
    Business traveler
    Superior
    Stayed 3 nights in April 2019

    BellBoy /Porter service”

    Do not expect 5 star service even though you may see a bellboy counter. They will only work under the front office instruction. No one to greet at entrance or assist with your luggage to your room unless specified. I see 3 men in hotel uniform at the bellboy counter just standing & reading newspaper. Just ignore them and carry own luggage to room.

    Reviewed April 24, 2019

    Dear Donald, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. Our bellboys are courteous, efficient and friendly therefore we are so sorry to note that you experienced the opposite. This should have never happened. Our team pledges to work extra hard in anticipating guests' needs. Please, do come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    7.6
    Very good
    PRADEEP from Thailand
    Business traveler
    Superior
    Stayed 6 nights in April 2019

    Very good”

    # The Number of TV channels needs to be improved to get updated with the News.....The only news channel (CNN) was too boring with one news for 48 hours...7 days 3 major news # The Toilet Sprayer needs to be improved........I think it is useless........put the standard one # The staffs are good and friendly and the location of the hotel is great....close to food and market

    Reviewed April 24, 2019

    Dear Pradeep, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We shall take note on the TV channels and look into adding more channels. We have replaced the hand bidet in your room's bathroom with a new one. Our apologies if we have inconvenienced you in any way during your stay with us. Do please come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    6.0
    Syamila from Malaysia
    Couple
    Superior
    Stayed 1 night in April 2019

    Above average”

    I stated in my request i want king bed size but the staff said they fully booked. no king size bed available.. the funny is u cant see many people around at pool / lobby or even dining hall.. hmm some more i found more than 5 baby cockroaches in our room.. in toilet / shower / table lamp and even my bed.. The Pro: good location all in walking distance.

    Reviewed April 11, 2019

    Dear Syamila, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are horrified to hear that you found cockroaches in your room, we wish you had informed us and we could have assisted you best we could. Pest control has since serviced your room and all is now in working order. Our team confirms that our rooms with King bed were indeed fully booked for the day that you came by, if it was not so we would have gladly upgraded you. Please accept our apologies, and do come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    7.6
    Very good
    Lau from Malaysia
    Business traveler
    Superior
    Stayed 3 nights in April 2019

    Hotel a bit old but value for money”

    Too many of guests, order an egg have to line up and wait more than 10 min. I am requesting to add on breakfast in my agoda booking but they are not allow. Disappointed with the non flexible hotel policy. At the end, I use cash to buy breakfast that cost me a lots of money.

    Reviewed April 08, 2019

    Dear Lau, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are sorry to note that while your stay was pleasant, you had to wait 10 minutes or more for your eggs during Buffet Breakfast. We will advise our Food & Beverage team to be more efficient and quick in their preparation of eggs. Please, do come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    6.0
    Mohd from Malaysia
    Solo traveler
    Executive Suite
    Stayed 1 night in April 2019

    Average”

    Been here for 1 night, took for the executive suite but it doesn’t seems executive suite at all, the tv is unclear picture with blurred broadcast, the view i got is totally out from expectations, face to flat and not so good at all.

    Reviewed April 04, 2019

    Dear Mohd, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are sad to know that we did not fulfill your expectations. We will work harder to improve. Please, do come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    5.2
    Shelley from Malaysia
    Solo traveler
    Executive Suite
    Stayed 1 night in March 2019

    Disgusting place”

    This hotel was a great disappointment. The water was brown from the bath tub, toilet dirty and leaking over the floor and the spa facilities were closed for maintenance. There's plenty of better hotels to book which can offer more for your money.

    Reviewed April 01, 2019

    Dear Shelley, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are sad to know that we did not fulfill your expectations. We will work harder to improve. Maintenance has serviced the water in your room and it is now in great working order. Housekeeping will also do its utmost to improve standards. Our Spa is untenanted at the moment. Please, do come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    7.6
    Very good
    JEFFREY from United Kingdom
    Solo traveler
    Superior
    Stayed 9 nights in April 2019

    good hotel”

    good gym and pool not far from pavilion

    Reviewed April 24, 2019

    Dear Jeffrey, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a positive review on us. Please come again soon.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    10.0
    Exceptional
    AHMED from Pakistan
    Couple
    Superior
    Stayed 3 nights in April 2019

    As Always Best Stay at Royale Chulan Hotel Kuala Lumpur”

    We loved our stay at Royale Chulan Hotel Bukit Bintang. Always Recommend this Hotel. Best Location

    Reviewed April 18, 2019

    Dear Ahmed, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write such a great a review on us. We are glad to know we served you well. Come by again soon!

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    10.0
    Exceptional
    chin from Malaysia
    Couple
    Double Superior
    Stayed 1 night in April 2019

    easy and stop over place to stay in”

    Its something that all would love to stay in when you need a short break nice place but a bit warn out need some touch up with the furniture & fixtures as its shows very old

    Reviewed April 18, 2019

    Dear Chin, Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write a review on us. We are so happy to know that we deserve a full "10" in your estimation. Our hotel is indeed a bit dated, look our for renovation works soon! Come again.

    Responded April 30, 2019
    Royale Chulan Bukit Bintang
    12345
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    Royale Chulan Bukit Bintang
    |Very good 7.3
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    • Excellent location
    • Pavilion Kuala Lumpur
    • Imbi Monorail Station is within 0.18 km