8.6
Excellent
9.3% this month
/10
(8,326 reviews)See what guests said
Highly rated by guests – 92% would recommend
Highly rated by guests – 92% would recommend
Housekeeping426
Breakfast223
View45
See map
8.7

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
British Council Penang 10 m
Made In Penang Interactive Museum 30 m
Main Post Office 60 m
Tanjung City Marina 160 m
HSBC Bank @ Lebuh Downing 170 m
Alliance Bank @ Lebuh Pantai 180 m
Standard Chartered Bank @ Georgetown 210 m
Immigration Office 220 m
Penang Amazing World Studios 230 m
Health And Medical Section Penang Port 260 m
Nearby landmarks
Pinang Peranakan Mansion 330 m
Penang Fort Cornwallis 680 m
Khoo Kongsi 770 m
Armenian Street 840 m
Cheong Fatt Tze - The Blue Mansion 1.11 km
Kek Lok Si Temple 8.02 km
Batu Ferringhi Beach 12.56 km
Entopia 14.56 km
Escape Theme Park 14.65 km
Royale Chulan Penang

"Nice swimming pool and excellent breakfast."

Rudolf - March 7, 2020
Superior - View Royale Chulan Penang
Lobby Royale Chulan Penang
Swimming pool [outdoor] Royale Chulan Penang
See all 40 photos
Removed from saved list
Free Wi-Fi

Royale Chulan Penang

1 & 2, Pengkalan Weld, Georgetown, Penang, Malaysia, 10300 - See map
Property highlights
Check-in/out [private]
Hassle-free check in
Close to Pinang Peranakan Mansion
Within 330 m of property
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
  • 350 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Steamroom

Cheaper than 89% of all properties in Penang in the last 24 hoursCompared to 2,627 Penang properties at Agoda for various dates
Value for money8.6
Distance to city center1km
Location rating8.7
Nearest airportPenang International Airport (PEN)
Distance to airport15.4 km

Rooms available at Royale Chulan Penang

Excellent
Room comfort & quality
8.7
Junior Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Royale Suite
...
  • Room size: 129 m²/1389 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Family Suite
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Studio Suite
...
  • Room size: 50 m²/538 ft²
  • Harbor view
  • 1 double bed
Enter dates to see prices
Family Room
...
  • Room size: 52 m²/560 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Boustead Suite
...
  • Room size: 75 m²/807 ft²
  • Harbor view
  • 1 double bed
Enter dates to see prices
Penang Suite
...
  • Room size: 57 m²/614 ft²
  • Harbor view
  • 1 double bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 68 m²/732 ft²
  • Pool view
  • 1 queen bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • Harbor view
  • 1 double bed
Enter dates to see prices
Royal Suite
...
  • Room size: 129 m²/1389 ft²
  • Harbor view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Royale Chulan Penang?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Royale Chulan Penang?

For those who wish to drive their own cars, Royale Chulan Penang has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Royale Chulan Penang?

Royale Chulan Penang does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Royale Chulan Penang

  • 8.0
    Very good
    Staff 

    "We were greeted warmly and its nice."

    Puteri

    |

    March 19, 2020

  • 10.0
    Exceptional
    Spaciousness

    "Spacious,clean and affordable."

    Wan

    |

    March 14, 2020

  • 10.0
    Exceptional

    "The interior simply amazing."

    Ely

    |

    March 17, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
8.7/10
Room size
60 sqm.
Cleanliness score
8.7/10
Couples review score
8.6/10
Better than
98
%
of Penang properties
Bigger than
96
%
of Penang properties
Better than
95
%
of Penang properties
Better than
95
%
of Penang properties
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Overall rating:
8.6
Excellent
8,326 reviews
Cleanliness
8.8
Facilities
8.4
Location
8.7
Read all reviews >
What travelers say they love:
Breakfast was good with variety selection.
Puteri from Malaysia
Group
More about Royale Chulan Penang

More about Royale Chulan Penang

Situated in Georgetown, Royale Chulan Penang is the perfect place to experience Penang and its surroundings. Only 17.1 km away, this 4-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Royale Chulan Penang ensure a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, wheelchair accessible.

Step into one of 179 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, linens, mirror, slippers, towels which can be found in some rooms. The complete list of recreational facilities is available at the hotel, including fitness center, sauna, outdoor pool, spa, massage. Whatever your purpose of visit, Royale Chulan Penang is an excellent choice for your stay in Penang.

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Most talked about facilities

Breakfast
377 mentions
Housekeeping
241 mentions
Swimming Pool
127 mentions
Food & Dining
76 mentions

What they offer

8.8
Excellent
Cleanliness

"Good stay, clean and comfortable hotel."

meng

|

March 11, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Tea Room
Cuisine:British
Menu:Buffet
The Spice
Cuisine:International
Menu:A-la-carte
Sri Tanjung Cafe
Cuisine:Asian, International, Local
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Royale Chulan Penang from real guests

Overall rating
8.6
Excellent
From 8326 reviews
8.8Location
8.7Cleanliness
8.7Room comfort and quality
Agoda Reviews (6366)Booking.com Reviews (1960)
Rating via Agoda8.6
/
10
Cleanliness8.8
Facilities8.4
Location8.7
Room comfort and quality8.7
Service8.5
Value for money8.6
High score for Penang
Rating
9+ Exceptional (1273)
8-9 Excellent (672)
7-8 Very Good (801)
6-7 Good (233)
<6 Below Expectation (245)
Time of the year
Mar - May (432)
Jun - Aug (996)
Sep - Nov (889)
Dec - Feb (907)
All guests (6366)
All room types
All languages

Show reviews that mention 

Showing 3224 verified guest comments
12345
9.6
Exceptional
YANGUANG from Singapore
Couple
SUITE STANDARD - BED AND BREAKFAST
Stayed 2 nights in November 2018

EXCELLENT STAY”

Had my Stay with my partner in the Corner Suite of Royale Chulan Penang over the weekend as a short Getaway. Upon arrival, I was greeted politely by the front desk officers at Royale Chulan Penang. Check-in process was swift and our lugguge were safely kept by their conceige. The room were neat and tidy when we entered, you can tell that their housekeepers did a great job. In room dining service were fast and timely, our food were delivered within 20 minutes upon order. We also had a chance to try out the Royale spa at Royale chulan Penang, therapist Prema and Vie provide an excellent and professional services. Well done! Overall all the staff that we met were polite and always greet us with a smile. The hotel were located walking distance away from the popular spots in penang, you can either choose walk and enjoy the beautiful streets or can simply GrabCar around the town. A big thank you to all the staff in Royale Chulan Penang for making our stay an awesome one.

Reviewed November 27, 2018

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded December 23, 2018
Royale Chulan Penang
9.6
Exceptional
NAWAL from Malaysia
Couple
Superior
Stayed 1 night in June 2019

Excellent!”

This is our first time checking in to Royale Chulan Penang, and during 6 Syawal. What I can say is, everything was excellent! From the bellboy, welcome drinks, reception (very fast check in process! About 2-3 minutes only!). We booked the standard room only. So we didn't expect much. But what we get was a huge, comfy, clean & nice room! Plus point, they gave us the room with pool view (room 448), which I did not request. Excellent right?😍 I love how they separate the space in the room, put a partition, and there was a 2nd make up table, which is near to the bathroom and closet. Very easier for me to put a make up on & skin care thingy (the table is all mine!😂). Very suitable with the name, Royale. So the interior & elements looks like a royal palace. The swimming pool not so big, but not so small. Just nice. The breakfast was good enough, variety and delicious. Overall, me and my husband have a good experience staying at Royale Chulan Penang. Will we repeat? Definitely big YES! =)

Reviewed June 12, 2019

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Nazrin , Front Office Manager

Responded June 12, 2019
Royale Chulan Penang
10.0
Exceptional
AINI from Malaysia
Couple
Superior
Stayed 2 nights in December 2019

Magnificent!”

Everything is perfect! Love the ambiance around the hotel. Spacious and clean room. I even got complimentary gift from the hotel since it was my anniversary week during the stay. Walking distance to the esplanade. Located at the centre of georgetown. Easy to go sight seeing around historical/UNESCO building. But we missed English Premier League during our two nights stay. They told us that we can watch the game from our room but we can’t. Our room TV did not have the channel to watch the match live. But overall, our stay was very nice and memorable. Thank you Royale Chulan Penang! ❤️

Reviewed December 23, 2019

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Nazrin , Front Office Manager

Responded December 26, 2019
Royale Chulan Penang
10.0
Exceptional
Mohd from Malaysia
Family with young children
Superior
Stayed 1 night in December 2020

Best value for money !”

The hotel facilities (especially room) and services are 4-5 stars, compared to the price that u paid. This is my 2nd time in Royale Chulan Penang and the service is still tip top compared to my 1st experience. Will be coming back over christmas. And definitely recommend this for all type of family holiday (with young & older children). To add, I also recommend this hotel if you want to bring your elderly parent. In my case, both my trips, I brought my parent and in laws. The hotel staff noticed this and immediately help me to reserve a parking very much straight away in front of the hotel lobby rather than needing to lark at the multi level parking spots. For the hotel staff, I appreciate this very much and thank you for the receptions and services.

Reviewed December 22, 2020

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Dennis Lee , Resident Manager

Responded January 18, 2021
Royale Chulan Penang
10.0
Exceptional
Li from Malaysia
Family with young children
Superior
Stayed 2 nights in May 2019

Perfect hotel at georgetown area”

This hotel is perfect, the location is strategic within the historical area of Georgetown, you can reach most of the tourist spot within few minutes. The room was clean, and big enough for 2 adults with 2 children. The staffs were friendly and helpful. Our room was included breakfast, they did not even charge us for the breakfast for the children. The breakfast was good with many variety and good quality. Overall we did enjoy our stay in Royale Chulan Penang, and we must return to stay for our next trip.

Reviewed June 03, 2019

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Nazrin , Front Office Manager

Responded June 10, 2019
Royale Chulan Penang
10.0
Exceptional
Nadiah from Malaysia
Family with young children
Superior
Stayed 1 night in August 2018

Our second time staying here. ”

Normally, we’ll never stay in same hotel for the second time. But we make exceptional for Royale Chulan Penang because this is our favouritest. Everything about this hotel is BEST. We’re using superlative form because hell yeah this is the best hotel I’ve ever stayed. I’m so in love with this place. Thanks Royale Chulan Penang and see u again soon. P/s : Don’t forget to eat Deen Maju Gurdwara, ais sarbat Chowrasta, Roti Canai Transfer Road and Pasembor Padang Brown near to the celop celop stall. Cenggini haaaa 👍🏻

Reviewed September 10, 2018

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded December 26, 2018
Royale Chulan Penang
10.0
Exceptional
Siti from Malaysia
Couple
Superior
Stayed 1 night in March 2018

Exceptional”

Pros: - the room is sooooo beautiful! Nicely decorated with elegance looking. - the staffs were very warm. - check in and check out were very smooth and fast. - the hotel gave free entrance ticket to Penang Interactive Museum which’s located next to the hotel. Cons: - the cleanliness should have been improved. There were some hairs on the bathroom floor - breakfast is so so Overall my husband and I enjoyed our stay at royale chulan penang and will be considering this hotel if we are going back to Penang

Reviewed March 20, 2018

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded January 18, 2019
Royale Chulan Penang
10.0
Exceptional
Nadiah from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in May 2018

What a nice place!”

OH MY GOD! I’m so excited about this hotel. I love everything about this place. From the room, facilities, staffs, bathroom, breakfast, the restaurant, EVERYTHING. This hotel will brings you back to colonial time period. The architecture is amazing. The carpets are matched with the elevator’s floor tiles. It’s so detailed. The furnitures - urghh so beautiful! As you walk to the restaurant for your breakfast, you’ll be amazed with the view. The garden landscape, sooooooooooo nice. Not to be bragged, we’ve stayed in lots of hotels in Malaysia, but Royale Chulan Penang is our favouritest. 💖

Reviewed September 10, 2018

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded December 26, 2018
Royale Chulan Penang
9.2
Exceptional
Diana from Philippines
Couple
Superior
Stayed 2 nights in February 2019

Nice place to stay for couples / family”

The hotel is located near the Marina of Penang and blocks away from Georgetown’s street art / food area. But, it’s worth it staying here, it very clean, quite and the amenities are well maintained. Definitely enjoyed our stay here. We requested for early check-in and a room with a nice view, it was all provided. Plus, we have a welcome cake, since they knew we’re honeymooners. If given a chance, I will stay again in Royale Chulan Penang.

Reviewed February 07, 2019

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded February 08, 2019
Royale Chulan Penang
8.8
Excellent
I from Malaysia
Couple
Deluxe Room
Stayed 2 nights in October 2017

Clean and beautiful Heritage Hotel”

Overall, i'm very satisfied with my stay in Royale Chulan Penang Hotel, the staffs are friendly and helpful, room has been upgraded to Junior Suite, we tried the spa inside the hotel, quite enjoyable and if you're hotel guest you're eligible to get the 20% discount voucher for the spa upon check-in. Location wise, is very strategic if you plan to wall around Georgetown.

Reviewed November 01, 2017

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded January 24, 2019
Royale Chulan Penang
10.0
Exceptional
ellen from Singapore
Couple
Deluxe Room
Stayed 3 nights in August 2019

#penang2019#royalechulanpenang”

my husband and I celebrated our first 365 days as couple in penang. as a meticulous traveller myself i checked and even read online reviews of best hotels in penang. while scanning i came across royale chulan hotel.i saw it is located strategically and tourist attractions within the hotel's radius. we had the best experience. check-in and check-out process so fats, breakfast food buffet is good, hotel's rate is worth our money and the staffs were so accommodating. definitely, we will be back soon.:.

Reviewed August 13, 2019

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Nazrin , Front Office Manager

Responded August 15, 2019
Royale Chulan Penang
8.4
Excellent
Fadzilah from Malaysia
Business traveler
Superior
Stayed 1 night in January 2020

Ok but needs to upgrade more”

Pro: Comfort mattress, nice pillows Clean bed sheet Good interior Spacious bathroom Cons: Dark stain and spot on bathroom shower glass door Order for room service, nasi goreng.. Very disappointed! Not nice at all Breakfast buffet is just like a cheap hotel, very limited choices of food, so embarrassing because Royale Chulan is such a big name in hotel industry. Undelicious, there are so many things missing. I used to be in Royale Chulan Damansara, the best hotel, all in..especially food variety. I choose royale chulan penang with the hope that it was as same as royale chulan damansara. The result is very disappointed. And of course i won't come over here again.

Reviewed January 23, 2020

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Nazrin , Front Office Manager

Responded January 23, 2020
Royale Chulan Penang
9.2
Exceptional
Janet from Australia
Couple
Deluxe Room
Stayed 3 nights in May 2017

Great Stay!”

The Royal Chulan is a lovely hotel. It is close to the harbour and can only comment on our upgraded room (very grateful). It was spacious and beautifully decorated with a great view of the harbour and boats from the balcony. The breakfast was OK - not fantastic - but adequate. Entertainment nightly in the bar area but we were the only listeners as the drinks are on the expensive side compared to bars and restaurants outside. Its an easy walk to Little India for dinner and the free tourist bus for Georgetown area stops right outside the hotel.

Reviewed June 16, 2017

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded January 26, 2019
Royale Chulan Penang
9.2
Exceptional
Jason from Australia
Solo traveler
Superior
Stayed 4 nights in January 2020

Great value hotel in Penang”

The Royale Chulan was an ideal gateway to Penang: well located (as are most hotels if you choose to stay in Georgetown, which you should!), helpful staff, a pool to cool off in after explorations (it's ALWAYS hot in Penang!), and a thoughtful eco policy.

Reviewed January 08, 2020

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Nazrin , Front Office Manager

Responded January 09, 2020
Royale Chulan Penang
9.6
Exceptional
Chan from Malaysia
Solo traveler
Superior
Stayed 2 nights in December 2019

Classy”

I love staying in this hotel. The highlight is how comfortable the bed and pillows are. There was one of the day I overslept and almost late for an appointment because the bed was so comfortable. It's quite an old hotel but looks like it has been refurbished quite recently. The staffs were very polite and hospitable too. Good value for money. Thank you Royale Chulan Penang.

Reviewed December 12, 2019

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royale Chulan Penang. Best Regards, Nazrin , Front Office Manager

Responded December 12, 2019
Royale Chulan Penang
8.8
Excellent
Ahmad from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in September 2018

Excellent ”

I’ve been to other royal chulan before and RCP doesn’t disappoint me at all. My room on the 5th floor facing the pool is a tad small compared to others but the interior is so classy and beautiful. Hotel located near from everything and easily reached if you’re driving. However the parking lot (building opposite the hotel) is quite limited. So I parked my car, and took grabcar to go around penang which cost around rm4-8. The breakfast was delicious and had a good variety. However i got to wait and compete with other customers for a table, and then get my own spoon & fork as the waiter was quite busy that morning. It’s really packed with customers. Overall I enjoyed my stay and will come again, but maybe not on school or public holidays. Recommended!

Reviewed September 13, 2018

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded December 23, 2018
Royale Chulan Penang
9.6
Exceptional
Kim from Malaysia
Couple
Superior
Stayed 2 nights in September 2017

Vacation in Penang Heritage”

Our stay in Royale Chulan Penang is perfect. We love to walk around the heritage nearby and eat all the way during our stay. Room is clean and staff is very professional and friendly. They have free in house car park for guest which is perfect for guest who drives.

Reviewed September 18, 2017

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded January 24, 2019
Royale Chulan Penang
8.8
Excellent
Rozita from Malaysia
Family with young children
Deluxe Room
Stayed 3 nights in September 2018

Great Hotel!”

Pros - Staff are professionals. Very attentive. - Great location. In the middle of town. Walking distance to many tourist attractions. - Nice room at affordable price. I’ve always love Royale Chulan Hotels. Our room faced the pool, nice view. - Good breakfast and the staff are good. - Kids love the pool Cons - Cleanliness could have been improved, shower panel are mouldy - need a good scrub - Toiletries quality are not as good as other Royale Chulans - maybe because the room itself is cheaper But all in all..will definitely come here again!

Reviewed September 15, 2018

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded December 23, 2018
Royale Chulan Penang
10.0
Exceptional
Prapassara from Thailand
Couple
Superior
Stayed 2 nights in January 2017

Good location, spacious room, wifi, helpful staff”

We stayed 2 nights at the Royale Bintang Penang. The room was spacious and clean. Wifi signal in room was good and throughout the property. The breakfast however, was a bit limited to local choice and we wished there were more western food offered. The location of the hotel is right opposite bus-stop where you can take free CAT bus around Georgetown. It is only a short walk to Clan Jetty and to main heritage sites and street arts. The last day before check-out, there were maintainances on water system so the water pressure was a bit weak but the staff nicely explained to us the situation. We left our luggages at the hotel until the evening since we had a night flight. The stuff also helped us called for taxi to the airport. Overall, we love the hotel and will be back again.

Reviewed January 16, 2017

Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager

Responded January 26, 2019
Royale Chulan Penang
8.8
Excellent
Kanokwan from Thailand
Couple
Superior
Stayed 7 nights in October 2018

Nice hotel”

We came to Royal Chulan (Penang) 3 times. We really enjoy the accommodation. Front desk staff not so friendly each person said things differently so we just ignored it and make our trip more faithful. Overall the hotel is good breakfast is super swimming pool still maintain the chair area. The housekeeper lady is super nice.

Reviewed October 12, 2018

Dear Guest , Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Nazrin , Front Office Manager

Responded December 23, 2018
Royale Chulan Penang
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