Royce Hotel KL Sentral
Bed Royce Hotel KL Sentral
Lobby Royce Hotel KL Sentral
Bathroom Royce Hotel KL Sentral
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6.4
Good
/10
(1087 reviews)See what guests said
See map
6.6
Good
Location rating score
Popular neighborhood
  • Wei-Ling Gallery70 m
  • Language Classes at YMCA300 m
  • Kalamandapan Hindu Temple310 m
  • Malaysian Association For The Blind380 m
  • Sam Kow Tong Temple420 m
  • Tun Sambanthan Monorail Station440 m
  • KL Sentral Monorail Station480 m
  • KL Tourist Association500 m
  • Museum Volunteers Malaysia500 m
  • National Planetarium530 m
  • Free Wi-Fi

    Royce Hotel KL Sentral

    20 & 22, Jalan Tun Sambanthan 3, KL Sentral, Kuala Lumpur, Malaysia, 50470 - See map
    "I found the hotel to be good value for money, all the appliances worked properly and the staff was very helpful."
    Brenton - August 1, 2018
    Very good comfort
    7.4 room quality and comfort
    Good service
    6.5 rating for service
    • 440 meters to public transportation

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Room service [24-hour]

    This property is in high demand!

    Booked 51 times | 13 travelers are looking at this property right now

    Property ranking|Compared to 13,136 Kuala Lumpur properties
    See all rankings
    Review score - United States
    8.6/10
    Room comfort score
    7.4/10
    Value for money score
    6.9/10
    Service score
    6.5/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    93
    %
    of Kuala Lumpur properties
    Better than
    93
    %
    of Kuala Lumpur properties
    Value for money6.9
    Location rating6.6
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport15.3 km

    Rooms available at Royce Hotel KL Sentral

    Deluxe Room
    Deluxe Room
    ...
    • Room size: 21 m²/226 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Superior Double Room
    Superior Double Room
    ...
    • Room size: 20 m²/215 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 28 m²/301 ft²
    • No Windows view
    • 1 king bed
    Enter dates to see prices
    Standard Double Room
    Standard Double Room
    ...
    • Room size: 15 m²/161 ft²
    • No Windows view
    • 1 king bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 2 king beds
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 28 m²/301 ft²
    • No Windows view
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 31 m²/334 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Single Room
    Single Room
    ...
    • Room size: 15 m²/161 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 2 single beds
    Enter dates to see prices
    Luxury Room - No Views
    Luxury Room - No Views
    ...
      Enter dates to see prices

      What people love about Royce Hotel KL Sentral

      • 6.8
        Good
        Staff 

        "Staff was amazingly friendly and love the 2 bar staff"

        Marko

        |

        January 7, 2017

      • 9.2
        Exceptional

        "Good price."

        MOHAMAD S.

        |

        November 22, 2017

      • 5.2
        Review score
        Staff 

        "Oh and also, the manager was very accomodating towards the end of our stay."

        Rachel

        |

        April 6, 2018

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      More about Royce Hotel KL Sentral

      More about Royce Hotel KL Sentral

      8.0
      Very good

      "Good quality."

      LIANG-CHUN

      |

      August 15, 2018

      An overview

      Show less

      What they offer

      7.2
      Very good

      "In total, i really enjoy my stay here"

      Nur

      |

      September 19, 2018

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      American cuisine
      American cuisine
      Kenny Rogers
      470 m American, Barbecue
      Prime Steak Restaurant
      620 m American, Contemporary, European
      Nutmeg
      1.3 km American, Cafe, Halal
      Asian cuisine
      Asian cuisine
      Vishal Food and Catering
      80 m Asian, Halal, Indian
      Gandhi's Vegetarian Restaurant
      90 m Asian, Chinese, Halal
      Woo Lan
      110 m Asian, Chinese, Malaysian
      Chinese cuisine
      Chinese cuisine
      OldTown White Cofee
      330 m Chinese
      Loke Fatt Restaurant
      370 m Chinese
      Purple Cane Restaurant, Kuala Lumpur
      990 m Chinese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of Royce Hotel KL Sentral from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (1087)Booking.com Reviews (61)
      Cleanliness6.3
      Facilities5.7
      Location6.6
      Room comfort and quality7.4
      Service6.5
      Value for money6.9
      Rating
      9+ Exceptional (78)
      8-9 Excellent (58)
      7-8 Very Good (120)
      6-7 Good (87)
      <6 Below Expectation (275)
      Time of the year
      Mar - May (183)
      Jun - Aug (191)
      Sep - Nov (117)
      Dec - Feb (127)
      All guests (1087)
      All languages

      Show reviews that mention 

      Showing 618 verified guest comments
      12345
      2.0
      abdul from Malaysia
      Couple
      Stayed 1 night in July 2019

      awful”

      arrived there at night, given a room with no door handle that havent been cleaned yet!!! dirty carpet, leftover stuff in fridge, dripping water from aircond(aircond temp is fixed mind you, cant change anything) 10/10 wont come again real life is nothing like in picture

      Reviewed July 22, 2019
      5.2
      Jennie from Malaysia
      Family with young children
      Stayed 2 nights in July 2019

      Not recommended”

      Air-con spoiled with a loud sound, comforter cover with blood stain, cigarette butt behind the sink, iron placed in the room without an ironing board. Complaint made to the manager on duty on the 7th july next day morning but nothing was done when we came back on the same day late night.

      Reviewed July 12, 2019
      9.6
      Exceptional
      Nurul from Malaysia
      Couple
      Stayed 2 nights in May 2019

      Great service!”

      The deluxe king room is spacious and the air conditioner works very well. I left my item in the room without realising it and when I contacted zenrooms, i was told the hotel staff keep it for me. Thank you so much!

      Reviewed June 03, 2019
      6.0
      piknan from Malaysia
      Business traveler
      Stayed 2 nights in July 2019

      too old”

      too old

      Reviewed July 22, 2019
      5.2
      Jennie from Malaysia
      Family with young children
      Stayed 1 night in July 2019

      Not recommended”

      We checked in on the 6/7 late midnight around 2.30am ( or rather 7/7 morning). Once we entered our room 305 and about to sleep , we found out that there was blood stained on the comforter & the aircon was not cold and noisy too. We made the complaint on the 7/7 morning around 8.30am to one of the manager on duty. He assured us that he will ask the housekeeping to change and will inform the technician to check the aircon for us. After we came back from our tour on the same day around 10.30pm , we found out nothing has been done & no made up room too. Later, we found out from the staff on duty that the manger whom we complaint to on that morning has forgotten to inform his respective staff about our complaint. So, we had to suffer another night without our aircon on due to the noisy sound and not cold. We booked another room ( 103) on the 8/7 just to store our luggages and shower before our flight at 10.30pm on the same day. We faced the same problem too as the aircon not functioning

      Reviewed July 10, 2019
      8.8
      Excellent
      Zaini from Malaysia
      Business traveler
      Stayed 2 nights in July 2019

      Worth the money and room is very spacious”

      Staff were friendly and the rooms were large and spacious, near to cheap local foodplace and kl sentral is in 10minutes walking distance

      Reviewed July 14, 2019
      8.4
      Excellent
      Alfredo from Malaysia
      Group
      Stayed 1 night in July 2019

      Recommended ”

      The receptionists are commendable.

      Reviewed July 13, 2019
      2.0
      THURAIRAJ from Malaysia
      Business traveler
      Stayed 1 night in July 2019

      Not nice”

      All problem

      Reviewed July 25, 2019
      4.8
      Muhammad from Malaysia
      Couple
      Stayed 1 night in July 2019

      Acceptable”

      Not so pleasant with my stay. Had already been in similar priced hotel before with much better facilty. Not even service existing air conditioner and give remote control to control air conditioner. With faulty aircond, I have no choice but to stay in the hot room. This is my first and last time staying here. First impression already bad for me. It seems like they dont care about visitor comfortability at all by providing working air conditioner.

      Reviewed July 15, 2019
      7.6
      Very good
      Rita from Singapore
      Couple
      Stayed 3 nights in July 2019

      Very good”

      Nice hotel but location a bit far to walk to the train station.

      Reviewed July 16, 2019
      3.6
      Bryan from Malaysia
      Business traveler
      Stayed 1 night in July 2019

      Acceptable”

      Many cockroach

      Reviewed July 15, 2019
      10.0
      Exceptional
      Samir
      Solo traveler
      Stayed 1 night in July 2019

      top tp top ”

      tous etait super vraiment top top top

      Reviewed July 10, 2019
      2.8
      ken from Malaysia
      Couple
      Stayed 2 nights in May 2019

      Bad services, facilities run down”

      Ordered a king size bed room, ended with two single size beds. The room facilities totally down, with strange smell, the floor are dirty. On the room cleaning service, we went out at 10am asking for the room cleaning, it was not done when we came back at 5pm. When call room service and ask, the only response is pls wait, it will done on the evening! Ended up only clean up on 630pm. Total disaster.

      Reviewed May 16, 2019
      4.4
      Fayyadhah from Malaysia
      Couple
      Stayed 1 night in April 2019

      Very poor facilities.”

      Room number was a bit hard to find as it’s not on the door itself but on the doorbell. No coffee/tea maker, no alarm clock, no bathrobes, no daily newspaper, no free instant coffee, no hairdryer. Lighting in the bathroom was very poor. Shower area was dirty.

      Reviewed April 29, 2019
      4.8
      Stephen from Australia
      Solo traveler
      Stayed 1 night in July 2019

      You Pay For What You Get And It Was Only A 1 Night Stop Over.”

      It Had A Bed.

      Reviewed July 21, 2019
      3.2
      Haiqal from Malaysia
      Group
      Stayed 1 night in July 2019

      Good for getaway place from KL Sentral”

      Dirty, got cockroaches in the toilet, door can’t be locked but good place since it’s a walking distance i.e 10 mins walk from KL Sentral

      Reviewed July 21, 2019
      9.2
      Exceptional
      NAJIHAH from Malaysia
      Business traveler
      Stayed 1 night in December 2018

      Value for money”

      The price very affordable for suite room. they even have bath tub. The room was very nice.

      Reviewed July 17, 2019
      2.8
      ng from Malaysia
      Business traveler
      Stayed 2 nights in April 2019

      Facilities”

      Wifi not good, no hotel phone n didn't stay. I ask for a refund because all the negative issues they refuse to return my money. If say I didnt book through AGODA instead I walk in and book for 2 nights, if I am not satisfy with the hotel, isnt it they can refund me? So what is the use I book through Agoda. So I hope Agoda can review this hotel to be put in your hotel list. I book several times through Agoda, and this is the 1st time I experience such a bad service hotel. Thank you and still hope Agoda can still follow up my request to get my 2 nights refund even though Royce Hotel have rejected my request.

      Reviewed April 11, 2019
      6.4
      Good
      Hazirah from Malaysia
      Couple
      Stayed 1 night in March 2019

      Value for money ”

      My 1st room was bad. Smelly and wet carpet...no tv signal. I go down, the receptionist was grumpy when I asked to change room... Hm. Overall stay was so so after room changed. But tv still not working.

      Reviewed April 06, 2019
      4.8
      Fatin from Malaysia
      Couple
      Stayed 1 night in March 2019

      Not worth it”

      The location is okay, the price is okay but whats the point of paying when you cant even watch televesion? When i ask the front office staff in the evening she said that the maintainance is doing some work? And when i came back at night the other staff also said the same. No tv for the whole day?!!! & there's no toothbrush at all in the room so i found it disturbing. You should at least provide a toothbrush. The payment also very ridiculous. If you want to pay by card they will email you the link for payment. Such a waste of time. And the front office staff the malay-indian girl are not friendly at all

      Reviewed April 01, 2019
      12345
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      • Tun Sambanthan Monorail Station is within 0.44 km