As a hot springs lover”

This time we visit Yilan. First night stayed at RSL. The best hotel to stay in Suao .....is here! With cold and hot springs bath tubs, sumptuous dinner and breakfast, a relaxing massage, very friendly and helpful staff, will definitely come back again!

Wonderful find in Yilan”

I choose the higher end resort RSL because all the other spring resorts looked too crowded. It was an excellent decision. They delivered top notch service plus the resort is beautifully designed with 15 pools including hot and cold springs. It was not at all crowded providing a very peaceful and relaxing time in the pools. I was told by another guest that RSL is the only resort that controls who enters the pools as other resorts allow outside guests and the pools get very crowded. The staff helped us with restaurant recommendations, arranging taxis and responded immediately to our requests while staying at the resort. This resort is definitely a great find in Yilan and we will return.

Service that worth me spending my time to leave my comment here”

I am very fond of the Jap style hot spring . Despite the outlook of the hotel, the hotel room design follows the jap style and are very comfy as the one in jap. The room have 2 pools and allows you to have hot spring and cold spring which the place is famous for. During my stay in RSL, staff proactively provided service to me and impressed me that I decided to leave a comment here. The very downside of this hotel is its location as there isn’t any entertainment anyway. However, if you are looking for a good hotspring, I believe that you won’t look for entertainment at night and will just stay in hotel and relax.

enjoyed my stay at RSL.”

The hotel is well located, as it is close to Suao Train station within walking distance. The staff are very helpful and show great hospitality. During my stay, the hotel was serene and calm, which is excellent if you are looking for a place to relax. The hotel is also not too far from most of the main attractions in Yilan. The breakfast is overall exquisite.

Resort away from big city for leisurely stay; nice pool and center court”

The room we stayed is a Japanese tatami style room with two large bathtubs for both cold and hot springs. It is relatively rare to find such two-tub room in Yi-Lan area. We enjoyed soaking in the tubs after getting back from a hiking trail. However, we did not try to go to the rooftop naturist hot spring (extra charge per person) since there was very little detailed description of the facility/cost on the website. Friends told us to save the extra expenses for seafood in a fishing port nearby. October may be an off season for the hotel. It was very quiet and we did not see many guests when we stayed there. Friendly and well-trained staff.

Great hotel with a japanese touch”

Great hot and cold springs, room is clean and comfortable. Staff are pleasant, friendly and very professional. Indoor décor is also very new and well maintained. Food is average - not much variety. Japanese style room provides an ambience like in Japan. Something different and refreshing. Great 5 star hotel overall. Will recommend to my friends.

Lovely Place”

We were fortunate to visit the RSL Resort on a weekday, a week after Double Ten holiday, the resort was virtually empty, so the experience might be different on the weekend or on a holiday. The staff was extremely helpful and professional, from checkin to checkout. The facility itself is topnotch and well kept. I highly recommend the RSL Resort.

amazing, worth going, friendly staff”

The hotel is very nice, like a palace. The facilities are amazing. A lot of hot and cold spring. The staff are all very friendly and helpful. I will definitely come here again

Really Nice Hotel in a Small Town”

I was quite hesitating about my experience at the hotel before I checked in, as it is not very closed to Yilan downtown (40min by taxi from the train station), and is a 1-building complex in a small town. However, it turned out to be really great. I can see the hotel is trying to learn from those luxurious all-inclusive resorts, and they are doing a good job!

cosy spring resort”

love the cold spring. however the room is a bit small and preferable to self drive to the resort. resort is beautiful and looks like a palace :)

Looking forward to our next visit”

We went to the Resort in February, 2018 for a two-night stay. The resort was gorgeous. The room was clean, quiet and was decorated tastefully with high quality bedding and furniture. To our delights, the dinner was made with fresh and succulent local seafood. Breakfast was comforting. Staff were friendly and informative. The concierge helped us reserve a taxi to tour Luodong, Suou, and Nanfangao. It was a nice and easy day trip. We enjoyed our stay and vacation over there. We definitely want to visit the resort again in the summer time.

Great hot spring getaway and top notch service”

Choice of breakfast is great. In-room hot spring is great and clean. Best service during my entire 9-day Taiwan holiday. Service is personal and sincere; making you feel at home and pampered.

Friendly and relaxing”

Very friendly and helpful staff; limited but tasty dishes at the restaurant; great selection of cold, cool and warm mineral and normal pools and spa pools; very quiet surrounds - small village but beautiful mountain scenery. Overall a nice place to spend a super-relaxing weekend lounging by the pools and reading a good book :-) Will recommend to friends and colleagues

Stay was good”

Staffs were very friendly and very efficient when needed them. Room was big and clean, the only down point is that the air con of the room wasn't that cold and the bed sheet are a little rough. Breakfast was served well and it's good to have drinks vouchers for us to chill at their bar area.

Great Water Spa and Facilitied”

Fantastic water spa. Enjoyed cold and hot springs.

Very Nice”

Nice and professional staff; The staff will introduce everything to you once you check in; You can still use the facilities after checking out. Good View from rooms; Rooms are comfortable, clean and tidy; The garden veiw good for photo taking; The bar is nice; Fresquent shuttle bus to and from Train station; A very pleasant stay

Exceeded Expectations”

Firstly, the staff at this location was top notch. Everyone we encountered was extremely helpful and friendly. This truly made our stay a 5 star experience. Secondly, the cleanliness of the facilities was amazing. How do they keep all of the pools so clean!? We enjoyed every moment we had here. We will definitely be booking a room here if ever in Taiwan again. P.S. the double bath room was perfect!

Perfect Getaway”

Great service from all staffs. We were extremely impressed with the service provided by their staffs even after we check out and would like to cycle to the fish harbor for lunch. They were very observant and offered us towels to freshen up before we make our way to the next destination. The reception staff even help us to find public transport to our next hotel and personally send us to the coach station. We will definitely be back again and we look forward to the same hospitality extended on this stay.

Great hotel”

Hotel was great, room air condition aren't that cold but overall we enjoyed our stay.

Excellent”

5-star for the quality of customer service and staff attitude!! Good facilities although they could improve the children's area and maybe include a swimming pool with slide for kids. Overall, great place to stay for a weekend with family!! One last thing, the only negative aspect that should be improved is the breakfast quality.