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Exterior view, RSL Cold & Hot Springs Resort Suao in Yilan
Japanese Style Single Room with Spring Bath - Bed, RSL Cold & Hot Springs Resort Suao in Yilan
a large building with a large clock on top of it, RSL Cold & Hot Springs Resort Suao in Yilan
Lobby, RSL Cold & Hot Springs Resort Suao in Yilan
Interior view, RSL Cold & Hot Springs Resort Suao in Yilan
Interior view, RSL Cold & Hot Springs Resort Suao in Yilan
a large room filled with lots of tables and chairs, RSL Cold & Hot Springs Resort Suao in Yilan

Removed from saved list

8.5

Excellent

1,410 reviews

1,410 reviews

Breakfast4
Housekeeping4
Swimming Pool1
See map
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Suao Cold Spring 360 m
National Center for Traditional Arts 10.1 km
Luodong Night Market 11.8 km
Yilan Luodong Forestry Culture Park 12.3 km
Jimi Square - Yilan Station 19.6 km
King Car Kavalan Distillery 20.7 km
Tangweigou Jiaosi Hot Spring Park 27.0 km
Jiaoxi Hot Springs Park 27.0 km
Wufengchi Waterfall 28.3 km
Lanyang Museum 30.3 km
Nearby landmarks
Jeng Sen General Hospital 130 m
Nanyang Pharmacy 240 m
Suao Cold Spring 360 m
Su-Au Cold Spring 360 m
Su'ao Railway Station 550 m
Baimi Community 1.2 km
Baimi Clogs Village 1.7 km
Wuwei Harbor Community 1.8 km
Taipei Veterans General Hospital Su-Ao Branch 1.8 km
Negative Pressure Center 1.9 km

RSL Cold & Hot Springs Resort Suao

No.301, Zhongyuan Rd, Suao Township, Yilan, Taiwan, 270 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Suao Township part of Yilan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jimi Square - Yilan Station. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

570 meters to public transportation

Front desk [24-hour]

Airport transfer

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Hot tub

Pets allowed

Shuttle service

Your dates are popular among travelersUsers are booking a place in Yilan every 1 minutes on Agoda.com
Value for money7.9
Distance to city center1 km
Location rating8.1
Nearest airportTaipei Songshan Airport (TSA)
Distance to airport59.9 km

Rooms available at RSL Cold & Hot Springs Resort Suao

Excellent
Room comfort & quality

8.6

Western Style Double Room
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Western Style Quadruple Room with 2 Double Beds
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 double beds
Enter dates to see prices
Japanese Style Room with Dual Spring Bath
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Japanese Style Single Room with Spring Bath
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Special Offer - Japanese-Style Twin Room with Double Bathtubs - Breakfast and Late-night Snack Included
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 futons
Enter dates to see prices
Japanese Style Suite
...
  • Room size: 46 m²/495 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Western Style Suite
...
  • Room size: 46 m²/495 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Western Style Quadruple Room
...
  • Room size: 33 m²/355 ft²
Enter dates to see prices
Japanese Style Tatami Room
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Room Assigned on Arrival
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

What type of restaurant cuisines are provided at RSL Cold & Hot Springs Resort Suao?

RSL Cold & Hot Springs Resort Suao has an array of dining options for you to discover while staying at this property, which include International cuisine, Asian cuisine, Vegetarian restaurant, Chinese cuisine, and Western cuisine.

Does RSL Cold & Hot Springs Resort Suao have bars on the premises?

Delight in your getaway the perfect way with a beverage in your hand at RSL Cold & Hot Springs Resort Suao's bar readily available right in front of your doorstep for when you need a drink or two.

Does RSL Cold & Hot Springs Resort Suao have a swimming pool?

While staying at RSL Cold & Hot Springs Resort Suao, you can indulge in the None facility to get your day started the best way with a splash for a revitalizing morning or evening.

Does RSL Cold & Hot Springs Resort Suao offer spa services?

You can enjoy your stay at RSL Cold & Hot Springs Resort Suao far more by making the most of the property's available spa services that are offered for all its guests to make your evening or night far better.

Is car parking available at RSL Cold & Hot Springs Resort Suao?

RSL Cold & Hot Springs Resort Suao has car park nearby free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What types of facilities are available for children at RSL Cold & Hot Springs Resort Suao?

While on holiday with your family, your kids can also experience the fun in sports and recreation facilities offered at RSL Cold & Hot Springs Resort Suao which include kids club and children's playground.

Are there ATM on-site at RSL Cold & Hot Springs Resort Suao?

Yes! The benefits of staying at RSL Cold & Hot Springs Resort Suao include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday vacation.

How many floors does RSL Cold & Hot Springs Resort Suao have?

RSL Cold & Hot Springs Resort Suao has a total of 12 floors.

How long do visitors typically stay at RSL Cold & Hot Springs Resort Suao?

Verified past guests that have stayed at RSL Cold & Hot Springs Resort Suao had an average nightly stay of 1 night at this property.

In which languages can RSL Cold & Hot Springs Resort Suao's employees communicate?

RSL Cold & Hot Springs Resort Suao can speak in 3 languages and supports well-known languages such as English and Mandarin Chinese for guest visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What do local travelers think about RSL Cold & Hot Springs Resort Suao?

Verified local travelers that have stayed at this property have given RSL Cold & Hot Springs Resort Suao an average rating of 8.7. You can look up on more specific customer testimonials, and feedback for this property down in the review section.

Is breakfast offered at RSL Cold & Hot Springs Resort Suao?

Wake up to a fantastic � la carte breakfast at RSL Cold & Hot Springs Resort Suao. Guests can enjoy breakfast offered with an additional charge of 550 TWD for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the hotel.

See map

Explore the neighborhood

What people love about RSL Cold & Hot Springs Resort Suao

  • 9.6

    Exceptional
    Cleanliness

    "THe pools are very clean and have a nice variety."

    John

    |

    August 11, 2020

  • 9.2

    Exceptional
    Cleanliness

    "Secondly, the cleanliness of the facilities was amazing."

    Ian

    |

    August 27, 2019

  • 9.6

    Exceptional
    Breakfast

    "Nice staff and perfect pork rib noodles for breakfast ."

    Stanley

    |

    March 16, 2021

Property ranking|Compared to 1,552 Yilan properties
See all rankings
Room comfort score
8.6/10
Service score
9.3/10
Cleanliness score
9.1/10
Room size
33 sqm.
Better than
95
%
of Yilan properties
Better than
90
%
of Yilan properties
Better than
87
%
of Yilan properties
Bigger than
86
%
of Yilan properties
Overall rating:

8.5

Excellent
1,410 reviews
Cleanliness
9.1
Facilities
8.7
Location
8.1
Read all reviews >
More about RSL Cold & Hot Springs Resort Suao

More about RSL Cold & Hot Springs Resort Suao

RSL Cold & Hot Springs Resort Suao

When you are looking for comfortable and convenient accommodations in Yilan, make RSL Cold & Hot Springs Resort Suao your home away from home. A stay at RSL Cold & Hot Springs Resort Suao ensures an easy access to the lively city and all of its wonders.
The superior services and facilities offered at RSL Cold & Hot Springs Resort Suao will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Yilan can be assisted with taxi, car hire and shuttle services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at RSL Cold & Hot Springs Resort Suao. The resort's daily housekeeping will make staying in a great choice. The resort is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at RSL Cold & Hot Springs Resort Suao. To enhance your stay, some rooms at the resort come with linen service, blackout curtains and air conditioning. The specially-designed rooms at RSL Cold & Hot Springs Resort Suao offer a layout option like a balcony or terrace. The resort's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at RSL Cold & Hot Springs Resort Suao, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Once there, be sure to check out bar for some in-house nighttime fun.
RSL Cold & Hot Springs Resort Suao promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps. With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the resort's ping-pong table and hiking trails. No need to go anywhere after dinner -- play with friends or family at the games room and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside RSL Cold & Hot Springs Resort Suao and explore Yilan during your stay. Your journey through Yilan can be completed with a short shopping stop at Luodong Night Market located 11.8 km away.


Reasons to stay here

Verified reviews for this resort's food and dining options score it better than 96% of accommodations in the city.
This accommodation beats more than 95% of competition in the city on room comfort.
This resort's staff and services score higher than 90% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Breakfast

6 mentions

Swimming Pool

5 mentions

Housekeeping

4 mentions

Food & Dining

1 mention

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alternative meal arrangement
  • Bar
  • Breakfast [free]
  • Breakfast service
  • Coffee shop
  • Happy hour
  • Restaurants
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Dog-friendly
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Pets allowed for free
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Additional toilet
  • Air conditioning
  • Air purifier
  • Balcony/terrace
  • Bathtub
  • Blackout curtains
  • Books/DVDs/music for children
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Concierge
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Electric kettle
  • Fire extinguisher
  • First aid kit
  • Fitness club privileges
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Locker
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Private pool
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shared bathroom
  • Shower
  • Sleep comfort items
  • Smoke detector
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Umbrella
  • Wake-up service
  • Walk-in shower
  • Washing machine
  • Whirlpool bathtub
  • Wi-Fi [free]
  • Window
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Vegan
Restaurants on site
Restaurant
  • Menu: Buffet

Location

No.301, Zhongyuan Rd, Suao Township, Yilan, Taiwan, 270
Excellent
Location

8.1

Airports
  • Taipei Songshan Airport (TSA)
    59.9 km 1.1 hour drive
  • Hualien Airport (HUN)
    67.8 km 2.0 hour drive
Public transportation
  • Su'ao Railway Station
    550 m
  • Su'aoxin
    2.3 km
Hospital or clinic
  • Jeng Sen General Hospital
    130 m
Convenience store
  • 7 Eleven
    350 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Suao Cold Spring
    360 m
  • National Center for Traditional Arts
    10.1 km
  • Luodong Night Market
    11.8 km
  • Yilan Luodong Forestry Culture Park
    12.3 km
  • Jimi Square - Yilan Station
    19.6 km
  • King Car Kavalan Distillery
    20.7 km
  • Tangweigou Jiaosi Hot Spring Park
    27.0 km
  • Jiaoxi Hot Springs Park
    27.0 km
  • Wufengchi Waterfall
    28.3 km
  • Lanyang Museum
    30.3 km
Nearby landmarks
  • Jeng Sen General Hospital
    130 m
  • Nanyang Pharmacy
    240 m
  • Suao Cold Spring
    360 m
  • Su-Au Cold Spring
    360 m
  • Su'ao Railway Station
    550 m
  • Baimi Community
    1.2 km
  • Baimi Clogs Village
    1.7 km
  • Wuwei Harbor Community
    1.8 km
  • Taipei Veterans General Hospital Su-Ao Branch
    1.8 km
  • Negative Pressure Center
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • 1.For the safety and privacy of in-house guests, RSL smart sensor bracelet must be worn at all time in the resort.
    2.All facilities and restaurant venues are for the use of in-house guests only. RSL is close for visit by non in-house guests.

    Children and extra beds: Under 3 years- Stay for free if using existing bedding, no children meal provided. We provide baby bed and bathtub, please reserve ahead due to limited amount. Children 3~10 year(s)- Count as children age and provide children meal. Above 10 year (s)- Count as adult and provide regular meal.
  • An additional charge will be applied if the number of guests at check-in is more than the number of persons in the booking.
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
  • Reception open until22:00
Getting around
  • Airport transfer fee5400 TWD
  • Distance from city center1 km
  • Travel time to airport (minutes)150
Extras
  • Breakfast charge (unless included in room price)550 TWD
  • Daily Internet/Wi-Fi fee0 TWD
The property
  • License Id / Local Tax ID/ Entity Name宜蘭縣旅館186號/24365486/瓏山林實業股份有限公司
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors12
  • Number of rooms 152
  • Room voltage110
  • Year property opened2009

Property announcements

The property provides free ground transport to Qinggou Night Market every Wednesday with the exception of July and August.

Shuttle service to and from LuoDong Transfer Station is available at no additional charge everyday. The drop-off time is at 01:30 PM and the pick-up time is at 02:30 PM. The shuttle is limited for 12 seats. Please contact the property directly and book before 12:00 PM (noon) on arrival date.

The Water Area will be closed for cleanness and maintenance from 12:00 PM to 03:00 PM daily.

Reviews of RSL Cold & Hot Springs Resort Suao from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.1
Facilities8.7
Location8.1
Room comfort and quality8.6
Service9.3
Value for money7.9
High score for Yilan
Rating
9+ Exceptional (218)
8-9 Excellent (114)
7-8 Very Good (85)
6-7 Good (27)
<6 Below Expectation (33)
Time of the year
Mar - May (87)
Jun - Aug (119)
Sep - Nov (122)
Dec - Feb (149)

Show reviews that mention 

Showing 477 verified guest comments
12345
10.0
Exceptional
Richardson from Hong Kong SAR, China
Group
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in December 2019

Wonderful find in Yilan”

I choose the higher end resort RSL because all the other spring resorts looked too crowded. It was an excellent decision. They delivered top notch service plus the resort is beautifully designed with 15 pools including hot and cold springs. It was not at all crowded providing a very peaceful and relaxing time in the pools. I was told by another guest that RSL is the only resort that controls who enters the pools as other resorts allow outside guests and the pools get very crowded. The staff helped us with restaurant recommendations, arranging taxis and responded immediately to our requests while staying at the resort. This resort is definitely a great find in Yilan and we will return.

Reviewed January 06, 2020

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Dear Mr. Richardson, Greetings ! We are so grateful for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway at Suao, your home away from home... We reserve the ultimate relaxation and dining venues only to our in-house guests, where you can enjoy a non-disturbing space and time in attainment of your unforgettable journey... We are looking forward to escorting your return soon again. Sincerely yours, Stephanie_Sales and Marketing Team

Responded January 14, 2020
RSL Cold & Hot Springs Resort Suao
9.6
Exceptional
John from Taiwan
Couple
Western Style Double Room
Stayed 1 night in August 2020

All good”

We spent a night here on a trip to the east coast and we were glad we did. THe pools are very clean and have a nice variety. A lot of families, and it is really good for them, but as a couple, they were not a bother to us. THe rooms are well appointed and clean, a very helpful staff, is in a great location with access to the town, and we really liked the b-fast as it was simple but delicious...appreciated it wasn't one of those buffets that have everything but nothing is good. Highly recommend

Reviewed August 11, 2020

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Dear Mr. John, Warm greetings ! We value your recognition towards us with sincere gratitude... We do our best to enrich every single guest's experience while staying over night at Suao, a perfect getaway from your home away from home .... We can't wait to welcome your return soon again ! With all our best blessings, Stephanie_Sales and Marketing Team

Responded October 26, 2020
RSL Cold & Hot Springs Resort Suao
10.0
Exceptional
HUI from Taiwan
Family with young children
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in October 2020

Nice place”

Good servise,nice place Kids will be happy

Reviewed October 02, 2020

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Dear Mr. Hui, Warm greetings ! Thank you for your positive recognition towards us ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home at Suao.... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded October 05, 2020
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
Brian from United States
Couple
Japanese Style Single Room with Spring Bath
Stayed 1 night in October 2020

Lovely Place”

We were fortunate to visit the RSL Resort on a weekday, a week after Double Ten holiday, the resort was virtually empty, so the experience might be different on the weekend or on a holiday. The staff was extremely helpful and professional, from checkin to checkout. The facility itself is topnotch and well kept. I highly recommend the RSL Resort.

Reviewed October 20, 2020

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Dear Mr. Brian, Warm greetings ! We value your inputs with sincere gratitude ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded November 06, 2020
RSL Cold & Hot Springs Resort Suao
9.6
Exceptional
Stanley from Taiwan
Couple
Western Style Double Room
Stayed 1 night in March 2021

Exceptional”

Nice staff and perfect pork rib noodles for breakfast .

Reviewed March 16, 2021

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Dear Mr. Stanley, Warm greetings ! We are grateful for your recognition towards us...We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded March 17, 2021
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
Chow from Hong Kong SAR, China
Family with young children
Japanese Style Room with Dual Spring Bath
Stayed 1 night in December 2019

a nice resort with both hot and cold springs”

a very comfy and decent Japanese style room with one more "futon" for my baby a nice children playroom good with both indoor and outdoor pool but suggest visiting in summer

Reviewed January 02, 2020

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Dear Mr. Chow, Greetings ! We are so grateful for your recognition towards us, we do our best to enrich every single guest's experience while staying here, your home away from home at Suao..... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded January 02, 2020
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
HSIEN-HUEI from Taiwan
Couple
Western Style Double Room
Stayed 2 nights in November 2020

休閒的好地方”

Great Place to relax and chill

Reviewed November 19, 2020

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Dear Mr. Hsien-Huei, Warm greetings ! We value your recognition towards us...We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from your home at RSL Resort Suao ! Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie from Sales and Marketing Team

Responded November 19, 2020
RSL Cold & Hot Springs Resort Suao
8.8
Excellent
HSIEN-HUEI from Taiwan
Group
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in September 2020

Good Service with a lot of pools and water features”

Great for a hot spring holiday

Reviewed September 26, 2020

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Dear Mr. Hsien-Huei, Warm greetings ! Thank you for your positive recognition towards us ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... We are looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded September 29, 2020
RSL Cold & Hot Springs Resort Suao
8.4
Excellent
Ivan from Taiwan
Family with young children
Japanese Style Room with Dual Spring Bath
Stayed 1 night in December 2020

Good hotel overall”

good overall

Reviewed December 14, 2020

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Dear Mr. Ivan, Warm greetings ! Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home...... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded December 15, 2020
RSL Cold & Hot Springs Resort Suao
7.2
Very good
arne from Taiwan
Business traveler
Japanese Style Room with Dual Spring Bath
Stayed 1 night in May 2021

HOUSEKEEPING IMPROVEMENT REQUIRED”

Dead cockroach in my bathroom upon arrival. Hotel was quick to respond and moved rooms.

Reviewed July 17, 2021

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Dear Mr. Arne, Warm greetings ! We truly apologize for not being cleaning the room with caution upon your check-in to Hotel ! We will well manage the housekeeping team and especially check the rooms in details prior to guest's arrival again ..... Thank you for your selection to stay here and look forward to welcoming your return soon again. Sincerely yours, Stephanie_Sales and Marketing Team

Responded July 20, 2021
RSL Cold & Hot Springs Resort Suao
10.0
Exceptional
Tin from Macau SAR, China
Family with teens
Japanese Style Single Room with Spring Bath
Stayed 1 night in March 2019

As a hot springs lover”

This time we visit Yilan. First night stayed at RSL. The best hotel to stay in Suao .....is here! With cold and hot springs bath tubs, sumptuous dinner and breakfast, a relaxing massage, very friendly and helpful staff, will definitely come back again!

Reviewed March 22, 2019

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Dear Mr. Tin, Greetings from RSL Resort Suao ! We much appreciate your recognition and rewards on our facilities, dining and service scale...Looking forward to escorting your return soon again ! Sincerely yours, Stephanie on behalf of Sales Team from RSL Resort Suao

Responded April 27, 2019
RSL Cold & Hot Springs Resort Suao
8.8
Excellent
Nam from Hong Kong SAR, China
Couple
Japanese Style Room with Dual Spring Bath
Stayed 1 night in January 2018

Service that worth me spending my time to leave my comment here”

I am very fond of the Jap style hot spring . Despite the outlook of the hotel, the hotel room design follows the jap style and are very comfy as the one in jap. The room have 2 pools and allows you to have hot spring and cold spring which the place is famous for. During my stay in RSL, staff proactively provided service to me and impressed me that I decided to leave a comment here. The very downside of this hotel is its location as there isn’t any entertainment anyway. However, if you are looking for a good hotspring, I believe that you won’t look for entertainment at night and will just stay in hotel and relax.

Reviewed January 06, 2018

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Dear Guest, Greetings ! We much appreciate your recognition with gratitude ! The remote distance where we are located can be also deemed preservation of an old town flavor...We are very focusing on caring all details in offering every single guest's comfort and service, in which you may totally enjoy the relaxation at our perfect gateway ! We are looking forward to escorting your return soon again ... Sincerely yours, Stephanie from Sales Team on behalf of RSL Resort

Responded April 28, 2019
RSL Cold & Hot Springs Resort Suao
9.0
Exceptional
LIANGCHIN from Taiwan
Family with teens
Stayed 2 nights in July 2013

enjoyed my stay at RSL.”

Location. Staff. Environment. Food.

The hotel is well located, as it is close to Suao Train station within walking distance. The staff are very helpful and show great hospitality. During my stay, the hotel was serene and calm, which is excellent if you are looking for a place to relax. The hotel is also not too far from most of the main attractions in Yilan. The breakfast is overall exquisite.

Reviewed July 27, 2013

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9.2
Exceptional
Po from United States
Couple
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in October 2019

Resort away from big city for leisurely stay; nice pool and center court”

The room we stayed is a Japanese tatami style room with two large bathtubs for both cold and hot springs. It is relatively rare to find such two-tub room in Yi-Lan area. We enjoyed soaking in the tubs after getting back from a hiking trail. However, we did not try to go to the rooftop naturist hot spring (extra charge per person) since there was very little detailed description of the facility/cost on the website. Friends told us to save the extra expenses for seafood in a fishing port nearby. October may be an off season for the hotel. It was very quiet and we did not see many guests when we stayed there. Friendly and well-trained staff.

Reviewed October 26, 2019

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Dear Mr. Po, Warm greetings ! We are so grateful for your positive comments towards us, with your recognition, we know how to keep on our strength in offering the customized service scale in enrichment of every single guest's experience while staying here, a perfect getaway from your home away from in Suao, Yilan.... We shall work on supplying more details on roof top naturist springs soon, wish you could consider to return back for a relaxing vacation again ! Sincerely yours, Stephanie from Sales and Marketing Team !

Responded November 07, 2019
RSL Cold & Hot Springs Resort Suao
9.0
Exceptional
Ming from Singapore
Couple
Stayed 1 night in November 2012

Great hotel with a japanese touch”

Nice room

Great hot and cold springs, room is clean and comfortable. Staff are pleasant, friendly and very professional. Indoor décor is also very new and well maintained. Food is average - not much variety. Japanese style room provides an ambience like in Japan. Something different and refreshing. Great 5 star hotel overall. Will recommend to my friends.

Reviewed November 17, 2012

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9.3
Exceptional
Lok from Hong Kong SAR, China
Couple
Stayed 1 night in November 2013

amazing, worth going, friendly staff”

helpful staff, nice design, good facilities

The hotel is very nice, like a palace. The facilities are amazing. A lot of hot and cold spring. The staff are all very friendly and helpful. I will definitely come here again

Reviewed November 08, 2013

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8.7
Excellent
Yichao from China
Couple
Stayed 1 night in April 2014

Really Nice Hotel in a Small Town”

Hot / cold spring, Friendly staff, Exclusivity

I was quite hesitating about my experience at the hotel before I checked in, as it is not very closed to Yilan downtown (40min by taxi from the train station), and is a 1-building complex in a small town. However, it turned out to be really great. I can see the hotel is trying to learn from those luxurious all-inclusive resorts, and they are doing a good job!

Reviewed May 12, 2014

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9.2
Exceptional
Beng from Singapore
Couple
Western Style Double Room
Stayed 2 nights in November 2016

cosy spring resort”

love the cold spring. however the room is a bit small and preferable to self drive to the resort. resort is beautiful and looks like a palace :)

Reviewed November 24, 2016

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10.0
Exceptional
tai-hsi from United States
Family with teens
Western Style Double Room
Stayed 2 nights in February 2018

Looking forward to our next visit”

We went to the Resort in February, 2018 for a two-night stay. The resort was gorgeous. The room was clean, quiet and was decorated tastefully with high quality bedding and furniture. To our delights, the dinner was made with fresh and succulent local seafood. Breakfast was comforting. Staff were friendly and informative. The concierge helped us reserve a taxi to tour Luodong, Suou, and Nanfangao. It was a nice and easy day trip. We enjoyed our stay and vacation over there. We definitely want to visit the resort again in the summer time.

Reviewed March 06, 2018

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Dear Guest, Greetings ! We much appreciate your rewards and recognition on our facilities and service scale, it definitely motivated us toward offering and enriching every single guest's experience while staying here without any compromise...We are looking forward to escorting you here again ! Sincerely yours, Stephanie from Sales Team on behalf of RSL Resort Suao

Responded April 28, 2019
RSL Cold & Hot Springs Resort Suao
8.7
Excellent
Wooi from Malaysia
Family with teens
Stayed 2 nights in October 2015

Great hot spring getaway and top notch service”

Dining, hot spring, service

Choice of breakfast is great. In-room hot spring is great and clean. Best service during my entire 9-day Taiwan holiday. Service is personal and sincere; making you feel at home and pampered.

Reviewed October 27, 2015

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