AVANI Hai Phong Harbour View

Staff are friendly, hotel is colonial stay, very comfortable and good atmosphere. Like it so much. Location near city area, convenient for food and shopping.

Thank you to the reception staff at Avani we arrived late and could not have asked for better customer service. We had some issues with not having enough cash on us and wanted to book a Halong Bay boat trip, they recommended a tour company and spent a lot of time helping us with booking the trip. Thank you also to the tour company they made our final few days enjoyable and less stressful. If you are visiting Hai Phong stay at Avani this is the best service we have had in Vietnam.

Very impressed with the service they provided. Our flight was delayed and they went beyond, sorting out our tickets. Made a number of phone calls and arranged transport to airport. Highly recommended

Lovely architecture, friendly staff and nice little touches to make sure the guest feels welcome.

good

Great

Excellent service -staff friendly and helpful. Hotel in quiet end of a main road, close to shops. Rooms large and comfortable. Recommend the café/ restaurant which provided a variety of Western and Vietnamese food. While close to the harbour, there was no harbour view but it didn't matter as we weren't there for the view.

Through an incredible slip on our booking we was accomodated on a standard room although we have booked an deluxe room. Unfortunately we noticed that fault only while our checkout. We was accomodeted at room 301 without safety box and later, after our complaint on room 325 with mini safety box which can´t bear neither a tablet comoter nor a laptop. I thought that this is the most worse accomodation in an deluxe room I have ever had. Also had issues with water at toilet three times during the night. Shit hapens! As told above, only while checkout, we got information that this was indeed a standard room!! Finaly we had accepeted their apologies and a countable reimbursement as well. But the most disappointing matter was that they didn´t take any notice or action on our membership on their own GHA loyalty membership, only a short "we will check" at checkin, consindering the frontoffice wasn´t aware about that programme, absolute no go :( At the moment my ticked recomendation for a friend is based on thin ice.

Facility in bathroom not so good but good for breakfast

The hotel is very old and the air conditioning system in the suite rooms are old and noisy. They changed our room from suite to executive and it was a newer ac but it's not working properly. The hotel rated themselves as 4-5stars but it's really not up to the standard.

We set up way in advance a ride from the airport to the hotel and confirmed it 2 days prior. The shuttle/driver was just not there. We looked everywhere and it was a tiny section. The manager insisted later that someone was there and that they had it on camera. We can't see why the airport would give them access to this feed but Ok? There were two of us searching for 20 minutes and all 12 of our other hotels in Vietnam had drivers there waiting for us and it wasn't a task to locate them. The manager asked us to pay half of this amount which we agreed to but didn't appreciate esp since we had to struggle to get there in a cab. The cab charged us about a 10th of what the hotel did. Room was clean, a bit dark, staff were friendly enough. There was a pool but it was pretty cold and off to the side. The breakfast was good but we got there 20 minutes before it ended and the staff told us to hurry. It was like a Best Western in the US. 3 stars at best.

Roomy and comfortable stay

The best hotel in Haiphong , I can tell

The stay is wonderful at Avani. Staff are friendly, room is spacious and clean and food is great! Only downside is airconditioner is not cold enough on super hot days but I was not bugged much. It's a great hotel!

We had a very relaxing stay!

We arrived at the hotel with such nice greetings from the staff. As the hotel knew the fact that we were newly wedded, they gifted us free upgrade to Luxury room. Needless to say how surprised and stunned we are, we thanked the friendly receptionists and proceeded to our room under the guidance of a doorman. The room gives a cozy vibe with its wooden interior. The bathroom is small yet fully furnished. Bedroom is lovely and minimalized with a big comfy double bed, a working table, and a chilling relax sofa. Though sometimes we still can hear the upper neighbor walking and the aircon is a bit cold to our liking (25°C is the highest temperature), we had a great night sleep. The breakfast was indeed a great feast. It is not everyday happening that you eat sushi to start your day. Because it is for breakfast, no raw fish was involved and yet the rolls were delectable. They have so many options for breakfast that everyone will be satisfied here: phở, omlette, cereal of several choices, samosa, croissant, newly toasted bread (3 types), sushi rolls, kimchi, miso soup, porriage, fried rice, toasted corn and tomatoes, yogurt, and fruits. Coffee is nice and many choices of tea are also available. Serving time for breakfast is long too, up to 10AM which is good for day sleeper like me. The swimming pool is outside at the ground floor. It is a pity that we came on a rainy day, but we managed to do a few laps. Depth us only 1.2m, enough for some chilling. The swimming pool is not too big, yet lovely for some leisure moments. On 2nd floor there is a lounge area where residents can chill down with a book. The bookshelf there is filled with international selections, from Japanese to German ones. The silence of the hotel and welcomeness of staff made our stay uncomplanable. Would love to revisit and recommend to anyone who has a big budget and would love some precious silence in a Vietnamese city.

good night

Highly recommend AVANI.

good hotel

It was a pleasure to stay at this hotel for 2 nights from the minute we arrived until the minute we left,the staff all spoke good english ,always smiling,service very good and friendly people ,we came here from Hilton Garden inn in Hanoi gave them a 7 this hotel is 10 PLUS