The pictures lie!”

All though the staff was great, and everything was very clean and comfortable, with a great breakfast, this is not a 3 1/2 star hotel. The pictures show in room bottles of water and and a bar, and it states they have bbq grills.No water bottles, no frills, and the bar is closed The business center does not have office chairs or computers, it only has outlets to plug in your own computer. We did enjoy our stay and would stay again with the same discount we rcvd on Agonda, but not at the regular price.

We LOVE this place!!”

This is like our second home! Being that we work in Dallas but live two hours away, we’ve had to stay at hotels. This is by far the place we like the most and the staff makes us feel like we’re at home. We will definitely continue staying here whenever we’re in Dallas!!

The best place to stay!!”

I am so in love with this hotel. The staff is so sweet and friendly! I enjoyed the free breakfast service, especially because the lady, whose name I failed to get, was amazing and took care of us with such a positive attitude. The rooms were nice and clean. For the money I paid, it was well worth my stay. I’ve been here twice now and planning on staying here whenever I’m in town. God bless you guys!!

Just a bad experience ”

Everything was bad staff were unorganized as well as unprofessional

Nice place”

The room they assigned us is very nice and elegant, and I hope that for my next visit it will be the same room.

Loved it!!”

Clean, nice, great location!

Good Value”

You get what you pay for

Broken tile and floor moves in bathroom”

Shards of tile

NEVER AGAIN”

This was by far the WORST hotel experience I have ever had! And I travel frequently for work and personal. There were several signs upon initial check in that this was not going to be the experience we hoped for. We were in town for a formal even that Saturday and didn't arrive until almost midnight. The hotel was "busy" as though it were mid afternoon. There were a lot of just random standing around with no reason to be in the lobby. Not to mention NO ONE was wearing a mask and the staff NEVER enforced face coverings. The staff working behind the counter were dressed as though they were at a house party, with sweats and "hoodies" on, one which read "SMOKERS CLUB' and the other was wearing a bandana around his forehead. Upon going to our room we passed several other guests who appeared to be either heavily intoxicated or high and they were NOT wearing masks . 15 minutes after getting into our room, the knocking began. We had our door knocked on THREE different times prior to contacting management downstairs and requesting a refund. It was 2 o'clock in the morning and we were exhausted but just wanted OUT. The desk offered to "upgrade" us and moved us to the 5th floor to another room. The room smelled horrible, like something had decayed in the room. We were initially accidentally given the wrong room key, and were given cards to a room that was already occupied. The mistake was noticed right before we were going to walk into the new room. After not going to bed until after 3AM, we awoke the next morning for breakfast and were again extremely uncomfortable in the dining area, as again NO ONE was wearing a mask other than myself and my husband. After taking FIVE flights of stairs back to our room with no breakfast, we began to get ready for our event. This was a formal event, so here we are hiking stairs with a tuxedo on and a long formal dress and heels because the elevator was broken! It was evident during our stay that there are some pretty shady dealings taking pl

Awful don't know how to handle money”

Y

Great service ”

Wonderful breakfast bar. Great service. Very attentive to customer needs.

Piss poor tv system, no hot water, no wake up call.”

The room was okay, the air temp was good, the bed was good. I didn’t try the coffee, fridge, or microwave.. You’ve GOT to get a different tv system.

Very good experience ”

Very polite staff and very clean

Good ”

Front desk was nice. Room service took a while but was good. Room clean.

I selected this hotel due to the location and have smoking room available. ”

I like the location of this hotel. But, a little disappointed about the front desk staff was rather unfriendly to Asian. Also, the breakfast are not so good.

Never again!”

I will not be staying here again. I was put in a smoking room because the only other regular room they had was for handicap. The first room had a stain on the sheets. I had to pack up my belongings again and move to another room down the hall. No one apologized to me for this inconvenience or offered me some type of discount!

Personal trip”

I will recommend this hotel to everyone one I know

Okay”

Nothing spectular

Great hotel”

Its a good decent hotel to stay.”