worst 5-star hotel i have stayed in my life. ”

i have stayed in a lot of 5-star hotels and hostels all over the world and this is the worst place i have stayed in my life. we booked a loft with this hotel. we chose this hotel because we wanted a 5-star service. however, the service we got was the worst service accommodation i have encountered in my life. these are the reasons why this hotel misrepresented itself as a 5-star hotel: a. water was overflowing from the bathroom down to the living room and the bed. receptionist described it as normal and changing rooms would not make a difference due to the architectural design of the hotel. the receptionist was never apologetic! b. there were bees in the breakfast buffet. i asked whether it was normal and the waiter said it was normal. i also saw some insects in the buffet food. really disgusting!! c. i asked the housekeeping to clean the room. i went out to eat and when i came back, their standard of "clean" is still dirty. d. we wanted to cancel the second night. the receptionist said she will look into it and come back to us. she never went back to us. e. we asked for the manager and we were told that the manager will be there in 5 minutes. after 15 minutes, we were told that the manager was on a meeting. after a few minutes, we were told that the manager was unavailable. f. during our stay, we asked for the assistance of the receptionist on when the shuttle will come. the receptionist told us to wait. we saw guests coming out of the hotel and we followed them. we then discovered that the shuttle was about to leave. the receptionist never told us that the shuttle was already outside considering that we were sitting in front of him. worst hotel i have stayed in my life. free shuttle services are offered at night only.

Fabulous boutique hotel...I didn't want to leave!”

I had a fantastic stay at the hotel in Feb 2013. I stayed at a couple of other places in Buzios but I was pleased to return to the Serena, receiving a warm welcome when I arrived. The hotel and staff were excellent and certainly exceeded my expectations for the following reasons: The location is great as it is in a quiet, safe area, close to shops and restaurants and Geriba beach. The shuttle service that is provided free of charge to and from the centre of Buzios at night is fantastic and much appreciated by clients and the driver, Orlando, has a great rapport with guests. Orlando is also the driver for the complementary city tour. These services provided are 2 of many which sets this hotel apart from the rest, such as the section at the beach with chairs and umbrellas, the free shuttle services to the other beaches, foot massages, yoga classes. The rooms are modern and have everything you could need, the satellite TV and a DVD player with DVDs to borrow was great for me as an English person that can't understand the local TV channels! Little touches like the bathrobes and anti mist mirrors in the bathroom make your stay all the more pleasant. Free wifi is also a positive aspect. The pool and garden area is beautiful and extremely well maintained. The biggest assets though are the staff who are fabulous and all go out of their way to help you, from the security staff, restaurant staff (including the chef that speaks english) and of course the receptionists, especially for me the two girls that speak very good English. They were able to help with all my questions and requests...nothing was too much trouble at any time of the day or night, especially Maricel. All of the staff are always hardworking and when they are not helping or serving guests they are cleaning. I would highly recommend this hotel.

very luxurious ”

Very luxurious apartment. Love the one plan and designed of the floor. Especially the upper floor. Location on the Resort is conveniently located to the main attraction of Buzios

short stay in Buzios”

We got a good rate for this hotel on agoda, which made it a very nice hotel for the money we paid. but the rates change a lot, and with the seasons. If the prices went to what they publish it may be a bit expensive for the cost. Its in a nice quite location, but its a long walk to the center of town and the reasturants. One could walk to the beach however, if not carrying very much. Not a problem if one has a car. Parking is free. a nice bar and resturant on premises.

Boa pousada, tranquila mas com mosquitos no quarto”

Staff que nos trata como familia !!”

Em geral foi uma estadia agradável. O hotel tem um design com umas linhas modernas e uma decoração a condizer. Um jardim muito bem arranjado. Videos, internet, city tour gratuitos foram uma agradável surpresa. Um casal amigo que viajou comigo teve o azar de ficar num quarto que tinha um problema no sanitário. A direcção prontificou-se logo a tentar resolver a situação tendo trocado o quarto apenas dois dias depois mas por um quarto de categoria superior. O meu quarto, e penso que todos, tinham um leve cheiro desagradável, algo como urina. A limpeza é um ponto muito importante e que neste hotel deixa muito a desejar. Como as camas são quase ao nivel do chão encontrei muitos pêlos à volta da cama e uma aranha quase de estimação que ficou a dormir comigo. Como choveu durante quase os 4 dias que lá estive reparei que entrava agua por uma janela.

Hotel Aconchegante/tranquilidade absoluta”

Nossa estadia foi muito boa, não tenho o que reclamar do hotel pois fomos muito bem recebidos, o café da manhã de boa qualidade, limpeza dos apartamentos adequada, boa localização do hotel ( próximo a melhor praia de Búzios ( praia de geribá) e também pela tranquilidade e sossego ( bairro residencial), não utilizei dos translados oferecidos pelo hotel ( hotel/centro; hotel/praias) pois estava de carro alugado. Mas no geral recomendo o hotel para uma estadia tranquila e saudável.

RH Serena Buzios”

Ich kann das Hotel nur empfehlen, das Angebot ist überdurchschnittlich (u.a. Inselrundfahrt und Massage im Preis enthalten) , sehr zuvorkommendes Personal.

Lindo local”

Há muitos serviços previstos e organizados no estabelecimento. No entanto, há um custo que não é baixo por isso. De qualquer forma, paguei com satisfação.