Dear Kristina, Thank you for staying with us recently and sharing your stay experience in detail on Agoda. We are honored to acknowledge that you are satisfied with the cleanliness of our contemporary room, the panoramic view looking out to the vibrant scene of Saigon, and beyond, the delicious breakfasts as well as our warm hospitality services. At Sheraton, we always strive to deliver a memorable experience for our guests and pride ourselves on being filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. We will share your wonderful comments with the hotel team as a motivation for keeping up with delivering memorable moments to each of our guests. Once again, thank you for choosing us and we look forward to welcoming you back in the nearest future. Warmest regards, Julian Wong General Manager

Dear SOOJIN, Your compliment put a smile on our faces! At Sheraton Saigon Hotel & Towers, we strive to make each of our guests relish in the comfort of coming home. So, finding that you loved the exclusive service at the Sheraton Club, the welcoming space, and the stunning city view from the Grand Tower Studio room is a genuine pleasure for the hotel team. Besides, we are glad to see that you have well-utilized our central location for your convenience during your recent visit. Your feedback is a meaningful reward for all of our hard work and persistence. Please rest assured we already shared your comments with the entire hotel team! We would like to say thank you for recommending us with travelers on Agoda, and we look forward to welcoming you back in the not too distant future. With warm regards, Scott Hodgetts General Manager

Dear Matthew, What a privilege for us to have the opportunity to accommodate you and your beloved during your visit to Ho Chi Minh city! On behalf of the Sheraton community, we would like to thank you for your kind compliment! We're truly happy to hear that you enjoyed a seamless stay with us. At Sheraton Saigon Hotel & Towers, all we have is a strong desire to delivering truly unforgettable moments to each of our guests who walk through the door. Hence, it’s a wonderful feeling finding that you recognized our efforts. To date, the hotel boasts 494 rooms in two towers, in which 376 rooms and suites in the Main Tower have been redesigned to incorporate refined Vietnamese-inspired design elements. It would be our pleasure to welcome you back to stay in one of these newly renovated rooms and suites for a luxurious tranquil and comfortable experience. Your lovely words will be shared with the hotel team who will be more than happy to delight your future stays! With warm

Dear SOOJIN, Your compliment put a smile on our faces! At Sheraton Saigon Hotel & Towers, we strive to make each of our guests relish in the comfort of coming home. So, finding that you loved the exclusive service at the Sheraton Club, the welcoming space, and the stunning city view from the Grand Tower Studio room is a genuine pleasure for the hotel team. Besides, we are glad to see that you have well-utilized our central location for your convenience during your recent visit. Your feedback is a meaningful reward for all of our hard work and persistence. Please rest assured we already shared your comments with the entire hotel team! We would like to say thank you for recommending us with travelers on Agoda, and we look forward to welcoming you back in the not too distant future. With warm regards, Scott Hodgetts General Manager

Dear supatcha, Warm greetings from Sheraton Saigon Hotel & Towers! With our sole mission being Where the World Comes Together, we dedicate time, passion and commitment to bring moments full of joy, meaning and warmth to each of our guests when stepping into the door, so we are nothing short of delighted to find that you relished in the luxurious comfort of Superior Deluxe room which has been redesigned with modern Vietnamese-inspired elements and comfort in mind. Besides, we take great pride to see that you were able to well utilize the hotel central location to explore the city’s most iconic attractions without any hassles. As a valued guest, your lovely words would be shared with the hotel team, to let them know their great hard work and persistence have been recognized by you. Thank you for such a kind gesture on Agoda, and we hope to have the pleasure of seeing you and your family in the not too distant future. With warm regards, Scott Hodgetts General Manager

Dear Serey, It’s a genuine pleasure to welcome you to Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our gratitude for your great compliment and the absolute rating for us. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every single of our guests who step into the door. Hence, knowing that you are pampered with the premium comfort of our location and meeting facilities is one of the most joyful motivations for our team. Once again, thank you for sharing your experience with us. We look forward to welcoming you back to our vibrant city soon. Warmest regards, Julian Wong General Manager

Dear WONG, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton Saigon community, we would like to express our sincere thanks for your feedback. We are pleased to hear that you are satisfied with your stay experience with us specifically mentioning our central location. Your compliments are highly appreciated as a huge motivation for our team to continuously thrive for the best quality of service and we will surely share your positive feedbacks with our associates. Once again, thank you for sharing your feedback with us. We hope to have the opportunity of seeing you again in the nearest future. With warm regards, Julian Wong General Manager

Dear Muhammad, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! We are delighted to know that you’ve had a great stay experience with us, especially your impression to the central location, contemporary room and the friendly service of our team. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests. Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

Xin chào Raymond, Your great compliments made our day! On behalf of the Sheraton community, we would like to sincerely thank you for your review and impression on us. It’s an honor to welcome you to Sheraton Saigon Hotel & Towers and we can’t be happier than we are now reading your comments. We take great pride to see that you enjoyed the location of us, as well as the attentive service from our associates to support you in your preferred language. Once again, thank you for choosing us and we hope to have the pleasure of welcoming you back when you return to Ho Chi Minh City in the not too distant future. With warm regards, Julian Wong General Manager

Dear Hoai, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such the breakfast as well as the genuine care of our team. Your compliment means a lot to our team we take it as a motivation for us to strive and elevate our guest experience further going forward. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

Dear Yap, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! We are delighted to know that you’ve had a great stay experience with us, especially your impression of the central location, the cleanliness of our room, and the friendly service of our team. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the memorable experience for all our guests. Once again, thank you for sharing your great feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

Dear SHIN, Thank you for spending your time to rate and give us positive feedback on your recent experience at Sheraton Saigon Hotel & Towers. We look forward to welcoming you back in the nearest future and wish you have a nice day. Warm regards, Julian Wong General Manager

Dear Orawan, It was an absolute pleasure to be of service to you at Sheraton Saigon Hotel & Towers! We are truly happy to hear that our efforts in delivering a memorable stay experience turned your recent visit into a great one. Besides, we are saddened to hear that the toiletries objects did not meet your expectations, please rest assured that we will review your concern about this issue wholeheartedly. Since the recent encounter does not represent our service promises, we sincerely hope you will reach out to us with details of your recent stay so that we can rectify the issues and ensure no repetition in the future. Once again, thank you for choosing us. Despite this less than perfect experience, we hope to have the opportunity of seeing you again. The next time you’re planning your stay with us, please let me know so I can personally take care of your reservations and add some enhancements for an even greater experience. With warm regards, Scott Hodgetts General Manager

Dear fattyontherun, Your great compliments made our day! On behalf of the Sheraton community, we would like to sincerely thank you for your review and impression on us. It’s an honor to welcome you to Sheraton Saigon Hotel & Towers and we can’t be happier than we are now reading your comments. We take great pride to see that you are satisfied with the immersive care of our team. Once again, thank you for choosing us and we hope to have the pleasure of welcoming you back when you return to Ho Chi Minh City in the not too distant future. With warm regards, Julian Wong General Manager

Dear fattyontherun, Many thanks for taking the time to share your recent experience with Sheraton Saigon Hotel & Towers! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such a central location, the premium service, and our wide range of tantalizing delicacies for the breakfast. At Sheraton Saigon Hotel & Towers, each corner is thoughtfully designed to be filled with shared experience and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. It is our pleasure to find your satisfaction and we will surely pass your lovely words with all of our associates. Once again, thank you for choosing us for your vacation. We hope to have the opportunity of seeing you again in the nearest future. With warm regards, Julian Wong General Manager

Dear hoang, Many thanks for taking the time to share your recent experience with us! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such a hotel ambiance and our tantalizing delicacies. At Sheraton Saigon Hotel & Towers, each corner is thoughtfully designed to be filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Your compliment means a lot to our team we take it as a motivation for us to strive and elevate our guest experience further going forward. Once again, thank you for choosing us as your preferred accommodation for vacation. We hope to have the opportunity of seeing you again in the nearest future. With warm regards, Julian Wong General Manager

Dear Mr. David, On the behalf of Sheraton Saigon Hotel & Towers, thank you so much for taking the time to share your recent experience on Agoda. We're truly grateful to hear that you had an enjoyable and pleasant experience while staying with us. As our sole mission being Where the World Comes Together, we dedicate time, passion, and commitment to bring our guests unforgettable moments, so it’s an honor to find that the immersive service and the warm Vietnamese hospitality of our team made a wonderful difference to your visit. We also take great delight in seeing that you were able to utilize the central location for your convenience, as most of the local attractions and cultural treasures are right at the doorstep. Once again, thank you so much for choosing and sharing your experience with us. We hope to have the opportunity of welcoming you back to our hotel in the nearest future. With warm regards, Scott Hodgetts General Manager

Dear S, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such our central location. Besides, we genuinely took note for your feedback on the cleanliness of the room and our team will take it wholeheartedly for future improvements. Your feedbacks are highly appreciated as a priceless motivation for our team to continuously thrive for the best quality of service. Once again, thank you for choosing us for your staycation. We hope to have the opportunity of seeing you again in the nearest future. Warm regards, Julian Wong General Manager

Dear Jessica, Many thanks for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us! We always strive to deliver a memorable stay experience for our guests but unfortunately, we were unable to meet your expectations in your recent stay with us and therefore, we wish to extend our sincere apology to you. We would appreciate if you can share with us further details via sheratonsaigon@sheraton.com. Please rest assured that our management team will take your feedbacks seriously for future improvements. Once again, we deeply apologize for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality. Warmest regards, Julian Wong General Manager

Dear Jay, On behalf of the Sheraton community, thank you for choosing us and sharing your recent experience with us. At Sheraton Saigon Hotel & Towers, we always strive to deliver the best quality of service, hence, your feedback is highly appreciated. Please accept our apology for your morning buffet experience. Please rest assured that our management team will take it wholeheartedly for future improvements. Look forward to welcoming you back next time. We will take this opportunity to serve you with our best hospitality. Warmest regards, Julian Wong General Manager