8.3

Excellent
6.0% this month
/10
(152 reviews)See what guests said
Housekeeping6
24-hour front desk1
Car Park1
See map

8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Gordi's Café & Bar 90 m
Fredericks Showcase Space 120 m
Let the Children Play Toyshop 130 m
Travelworld 160 m
Artspace Mackay 230 m
Mackay Town Hall 290 m
Sydney Street Medical 350 m
Red Apple Pharmacy 360 m
Mackay Entertainment & Convention Centre 360 m
QPWS office 360 m
Rydges Mackay Suites

"The bed was comfortable and so were the pillows."

Jennifer - June 30, 2020
1 bedroom Suite Rydges Mackay Suites
Lobby Rydges Mackay Suites
Lobby Rydges Mackay Suites
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Removed from saved list
Free Wi-Fi

Rydges Mackay Suites

9 Gregory Street,, Central Mackay, Mackay, Australia, 4740 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

Cheaper than 88% of all properties in Mackay in the last 24 hoursCompared to 73 Mackay properties at Agoda for various dates
Value for money7.8
Location rating8.9

Rooms available at Rydges Mackay Suites

Excellent
Room comfort & quality
8.4
1 bedroom Suite
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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Deluxe Suite Spa
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Studio Hotel Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
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Deluxe Two-Bedroom Suite
...
  • Room size: 87 m²/936 ft²
  • Balcony/terrace
  • 1 king bed & 1 sofa bed & 1...
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Family Room
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 king bed and 2 single bed...
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One Bedroom Twin Suite
...
  • Room size: 55 m²/592 ft²
  • 2 single beds and 1 sofa be...
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Deluxe Suite, Jetted Tub
...
  • Balcony/terrace
  • Kitchenette
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Deluxe
...
    Enter dates to see prices
    Suite - Single use - De Luxe
    ...
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      Deluxe Suite
      ...
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        Frequently asked questions

        What time is check-in and check-out at Rydges Mackay Suites?

        Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Rydges Mackay Suites?

        For those who wish to drive their own cars, Rydges Mackay Suites has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Mackay with private transportation, the serviced apartment can arrange taxi service.

        Is breakfast offered at Rydges Mackay Suites?

        Adults can enjoy breakfast offered with an additional charge of 19 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

        What is the smoking policy at Rydges Mackay Suites?

        Rydges Mackay Suites does not permit smoking in any of its rooms, but allows smoking in designated areas.

        See map
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        What people love about Rydges Mackay Suites

        • 10.0

          Exceptional

          "Modern and well appointed room and quiet."

          Harry

          |

          February 1, 2020

        • 10.0

          Exceptional

          "It is a great place to stay at Mackay."

          Kalum

          |

          December 24, 2018

        • 9.2

          Exceptional

          "Room was modern and on a quiet floor."

          Mark

          |

          April 14, 2018

        Property ranking|Compared to 73 Mackay properties
        See all rankings
        Cheapest price score
        Location score
        9/10
        Room comfort score
        8.4/10
        Room size
        50 sqm.
        Better than
        88
        %
        of Mackay properties
        Better than
        85
        %
        of Mackay properties
        Better than
        85
        %
        of Mackay properties
        Bigger than
        78
        %
        of Mackay properties
        Up to 30% off with Agoda Insider Deals!

        Prices drop the moment you sign in!

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        Overall rating:

        8.3

        Excellent
        152 reviews
        Cleanliness
        8.4
        Facilities
        8.1
        Location
        8.9
        Read all reviews >
        What travelers say they love:
        Very Clean and Tidy and staff were great.
        Harry from Australia
        Solo traveler
        More about Rydges Mackay Suites

        More about Rydges Mackay Suites

        A prime location in Mackay, this location is considered by many to be the pick of the town due to its luxury and convenience. Guests can expect modern, well-equipped rooms varying from singles to suites with a full kitchen. Be certain to check out the just-around-the-corner Sorbello’s Italian Restaurant where the finest in Italian dishes are prepared daily with fresh local ingredients. An inexpensive alternative to far more expensive hotels in Mackay, the Rydges Mackay Suites is a wonderful boutique alternative for those staying in the area. Please enter your preferred dates of stay and submit our online booking form to make a reservation at Rydges Mackay Suites.

        Show less

        Most talked about facilities

        Housekeeping

        4 mentions

        Food & Dining

        2 mentions

        Breakfast

        1 mention

        Swimming Pool

        1 mention

        What they offer

        9.6

        Exceptional

        "Very generous with toiletries and towels."

        Bernard

        |

        January 6, 2020

        View all reviews
        Show less

        Food and dining

        Restaurants on site

        Moss On Wood
        Cuisine:Mexican
        Menu:Buffet

        Property's guest policies

        Show less

        Some helpful facts

        Show less

        Reviews of Rydges Mackay Suites from real guests

        Provided by verified guests of Agoda
        8.3
        /
        10
        Cleanliness8.4
        Facilities8.1
        Location8.9
        Room comfort and quality8.4
        Service8.3
        Value for money7.8
        High score for Mackay
        Rating
        9+ Exceptional (23)
        8-9 Excellent (12)
        7-8 Very Good (15)
        6-7 Good (8)
        <6 Below Expectation (8)
        Time of the year
        Mar - May (8)
        Jun - Aug (22)
        Sep - Nov (14)
        Dec - Feb (22)
        All guests (152)
        All room types
        All languages

        Show reviews that mention 

        Showing 66 verified guest comments
        1234
        9.2
        Exceptional
        peter from Australia
        Couple
        Studio Hotel Room
        Stayed 1 night in August 2019

        Great service”

        Right in the heart of Mackay, close to everything. Fantastic service from the reception staff, would only stay here in Mackay.

        Reviewed August 24, 2019

        See room deals

        Wonderful feedback Peter, thank you for taking the time to let us know you enjoyed your stay and our staff at Reception were especially helpful. We look forward to welcoming you back to the hotel when you are travelling to Mackay in the future. Lisa - RDM

        Responded October 21, 2019
        Rydges Mackay Suites
        6.0
        Emma from Australia
        Family with young children
        1 bedroom Suite
        Stayed 1 night in December 2020

        Nice Rooms but awful reception”

        The room was really nice. Modern fixtures and fittings. Very clean, neat and tidy. So why only 2 stars? Firstly the night receptionist was rude, very unwelcoming, disinterested and unhelpful. Made me regret booking and I would've left and gone elsewhere if I were able to do so easily (it was hard to do last minute as I had prepaid for my booking through agoda and had a sleeping toddler that needed to get to bed for the night). I have read over many other reviews from the past year and I believe the same person (the night receptionist I encountered) is mentioned as being quite rude many times. How does this person still have a job at the Rydges Mackay? The "gym" is a tiny room with a couple of exercise machines. While the pool itself was a nice one it was much too cold and needs heating, plus it was indoors (which is not the problem) but the surrounding room was tiny, awkward and didn't have a single seat. So if not swimming (but supervising a child having a swim) you can only stand and watch from a rather narrow, tiled area.

        Reviewed January 02, 2021

        See room deals

        Dear Emma, Thank you for your feedback and taking your time to write this review. I am sorry to hear that the facilities were not to your liking. I have passed on your review to our management team to ensure this is resolved. If you would like to provide more information regarding your interaction with our staff, this would be great use for learning purposes. If so, please contact the hotel directly. Thank you again for your review and we hope to welcome you back to the hotel soon. Kind regards, Katie Debondi - Sales Executive.

        Responded February 02, 2021
        Rydges Mackay Suites
        7.0
        Very good
        Wendy from Australia
        Couple
        Studio Hotel Room
        Stayed 1 night in July 2020

        Very good”

        After a 10 hour drive we arrived in Mackay at 6pm. The woman at the reception desk was not welcoming and it seemed she had to force herself to acknowledge us or maybe she doesn't like Aussies much. Won't be staying again, sorry. I hope the rest of the staff are different and if they are I'm sorry for the bad review.

        Reviewed August 13, 2020

        See room deals

        Dear Wendy, Thank you for taking your time the write this review. I am sorry to hear you had an issue with a staff member as this is not the level of service we hope to deliver. Please feel free to contact the hotel direct & ask for myself if you would like to give us a second chance. Thank you again and we hope to welcome you back. Kind regards, Katie Debondi - Sales Executive.

        Responded October 20, 2020
        Rydges Mackay Suites
        10.0
        Exceptional
        Kalum from Australia
        Family with young children
        1 bedroom Suite
        Stayed 2 nights in December 2018

        A value of your spending”

        It is a great place to stay at Mackay.

        Reviewed December 24, 2018

        See room deals

        Thanks for your review Kalum, we appreciate the wonderful feedback on your stay, and hope to see you again when you are travelling to Mackay in the future.

        Responded April 01, 2019
        Rydges Mackay Suites
        9.2
        Exceptional
        Nicole from Australia
        Family with young children
        Deluxe Suite Spa
        Stayed 1 night in August 2018

        Exceptional”

        The overall experience was very good, however we waited nearly 2 hours for room service to arrive. Food was burnt and nearly cold. We stayed in the deluxe spa suite and the spa was no where as big as described

        Reviewed August 30, 2018

        See room deals

        Dear Nicole, Thank you for taking your time to write this review. Happy to inform you that we do have a new Executive Chef who has a lot of passion in his work. Rydges Mackay Suites hopes to welcome you back here in 2021. Kind regards, Katie Debondi - Sales Executive.

        Responded October 20, 2020
        Rydges Mackay Suites
        10.0
        Exceptional
        Harry from Australia
        Solo traveler
        Studio Hotel Room
        Stayed 1 night in January 2020

        Great Central Location !”

        Great Central CBD location. Modern and well appointed room and quiet. Very Clean and Tidy and staff were great.

        Reviewed February 02, 2020

        See room deals

        Wonderful rating and comments from you Harry ! Thanks for your time to let us know you have enjoyed your stay. We hope to see you again when you are travelling to the Mackay area.

        Responded February 04, 2020
        Rydges Mackay Suites
        8.4
        Excellent
        Nicolas from Australia
        Business traveler
        1 bedroom Suite
        Stayed 1 night in February 2018

        Everything you need and great location.”

        Rooms were very spacious, location central to everything. Cons are that they have opened a new restaurant and that was a shambles, and TV channels have terrible reception and limited channels.

        Reviewed February 28, 2018

        See room deals

        Thanks for your review Nicolas, we value your time to let us know about your stay. Lovely to have your feedback on our great location and spacious one bedroom apartments. Very sorry to hear you were disappointed with aspects of your stay, please accept our apologies. The hotel was sold on the 13th February and is now trading as Rydges Mackay Suites, with plans to redevelop the food and beverage outlets on the ground floor of the property very soon. We hope to see you again if you are travelling to Mackay in the future. Kind Regards Lisa RDM

        Responded March 22, 2018
        Rydges Mackay Suites
        10.0
        Exceptional
        gary from Australia
        Couple
        Studio Hotel Room
        Stayed 1 night in March 2020

        great hotel”

        enjoyed our stay. even received an upgrade to a fully loaded executive suite! Great staff and great location.

        Reviewed March 27, 2020

        See room deals

        Dear Gary, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

        Responded October 20, 2020
        Rydges Mackay Suites
        5.2
        Stuart from Australia
        Solo traveler
        Studio Hotel Room
        Stayed 1 night in September 2018

        Don't Use Agoda”

        Thought I had a sc apartment. Just had a standard room twice the price of any where in Mackay. Will never use Agoda again. Feeling ripped off.

        Reviewed September 03, 2018

        See room deals

        Dear Stuart, Thank you for taking your time to write this review. I am sorry to hear you had an issue with booking, please contact the hotel direct if you are having issues in the future. We hope to welcome you back to the hotel in 2021. Kind regards, Katie Debondi - Sales Executive.

        Responded October 20, 2020
        Rydges Mackay Suites
        9.2
        Exceptional
        Matt from Australia
        Couple
        Studio Hotel Room
        Stayed 1 night in December 2019

        Convenient and friendly”

        Staff were very helpful at check-in and when there was a minor issue with our room, they immediately gave us a new room which was an upgrade at no cost. Rooms are nice and quiet and the facilities are great.

        Reviewed December 09, 2019

        See room deals

        Thanks for your review Matt, we appreciate the wonderful feedback on your stay, and hope to see you again when you are travelling to Mackay in the future.

        Responded February 04, 2020
        Rydges Mackay Suites
        9.2
        Exceptional
        Mark from Australia
        Solo traveler
        Studio Hotel Room
        Stayed 4 nights in April 2018

        Hotel in the centre of Mackay”

        Room was modern and on a quiet floor. Room was clean and had all the necessary facilities. Sadly the weather was bad during my stay with a cyclone in the area, so I didn't get to enjoy the view much.

        Reviewed April 15, 2018

        See room deals

        Thanks for your review Mark, we appreciate your time. Lovely to hear that you enjoyed your room and the hotel facilities, despite the nasty weather at the time. We hope to have the opportunity to welcome you back to the hotel if you are travelling to Mackay in the future. Lisa P - RDM

        Responded April 28, 2018
        Rydges Mackay Suites
        5.0
        Chris from Australia
        Business traveler
        Stayed 1 night in January 2015

        Way Over rated”

        Location, Not much else, Thats It.

        Dining is worst ive had in Mackay!!!!

        Reviewed January 29, 2015

        See room deals

        Dear Chris, Mackay Grande Suites was taking over by Rydges brand in 2018 and I am happy to inform you that we have gradually staged renovations in place, which have commenced and will continue in the upcoming months. Thank you for your review and we hope to welcome you back to the hotel soon. Kind regards, Katie Debondi - Sales Executive.

        Responded October 20, 2020
        Rydges Mackay Suites
        9.6
        Exceptional
        Tiffany from Australia
        Couple
        Studio Hotel Room
        Stayed 1 night in February 2020

        Exceptional”

        Unfortunately we did not get the opportunity to enjoy the room or facilities due to my family and I being assaulted by a random male at one of the local bars. My birthday was spent at the hospital, in tears and in a considerable amount of pain.

        Reviewed February 10, 2020

        See room deals

        Thanks for providing a great rating for your stay Tiffany, sorry to hear about your experience in one of the local bars, we do hope you and the family are all well and recovered from that incident now. We hope to have the opportunity to welcome you back to the hotel if you are travelling to Mackay in the future.

        Responded February 17, 2020
        Rydges Mackay Suites
        9.2
        Exceptional
        Carolyn from Australia
        Solo traveler
        Studio Hotel Room
        Stayed 2 nights in January 2018

        Great location!”

        Clean room, great location, friendly staff, will stay here again!

        Reviewed January 25, 2018

        See room deals

        Thanks for your review Carolyn, we value your time. Wonderful to hear that you enjoyed our great location and friendly staff. We certainly appreciate your feedback, and look forward to welcoming you back to the hotel on your next visit to Mackay. Kind Regards Lisa RDM

        Responded March 22, 2018
        Rydges Mackay Suites
        9.3
        Exceptional
        Stephen from Australia
        Business traveler
        Studio Hotel Room
        Stayed 1 night in June 2015

        1 night Business Trip”

        Location,Value for money,Cleanliness

        Stayed 1 night after a Business meeting. Standards have not dropped since my last stay excellent hotel within walking distance to local restaurants and bars...

        Reviewed June 09, 2015

        See room deals

        Dear Stephen, Mackay Grande Suites was taking over by Rydges brand in 2018 and I am happy to inform you that we have gradually staged renovations in place, which have commenced and will continue in the upcoming months. Thank you for your review and we hope to welcome you back to the hotel soon. Kind regards, Katie Debondi - Sales Executive.

        Responded October 20, 2020
        Rydges Mackay Suites
        10.0
        Exceptional
        Jason from Australia
        Solo traveler
        1 bedroom Suite
        Stayed 1 night in January 2019

        Excellent Service”

        Scott at front counter was very friendly and helpful as well as Melissa with room service . Fantastic experience thank you very much .

        Reviewed January 18, 2019

        See room deals

        Thanks for your review Jason, we appreciate the wonderful feedback on your stay, and hope to see you again when you are travelling to Mackay in the future.

        Responded April 01, 2019
        Rydges Mackay Suites
        8.8
        Excellent
        Gregory from Australia
        Couple
        Studio Hotel Room
        Stayed 2 nights in January 2019

        Inner city location”

        Stayed for the weekend rooms comfortable & spacious. Staff friendly & helpful.

        Reviewed January 08, 2019

        See room deals

        Thanks for your review Gregory, we appreciate the great feedback on your stay, and hope to see you again when you are travelling to Mackay in the future.

        Responded April 01, 2019
        Rydges Mackay Suites
        6.4
        Good
        Josh from Australia
        Couple
        Studio Hotel Room
        Stayed 1 night in September 2017

        Good”

        Staff were friendly and helpful, however, I would not consider the facilities and room itself to be worth the full price - as I received a substantial discount.

        Reviewed October 02, 2017

        See room deals

        Dear Josh, Mackay Grande Suites was taking over by Rydges brand in 2018 and I am happy to inform you that we have gradually staged renovations in place, which have commenced and will continue in the upcoming months. Thank you for your review and we hope to welcome you back to the hotel soon. Kind regards, Katie Debondi - Sales Executive.

        Responded October 20, 2020
        Rydges Mackay Suites
        8.7
        Excellent
        maralyn from Australia
        Couple
        Studio Hotel Room
        Stayed 1 night in September 2014

        holiday”

        location, entertainment,bar

        the stay was good, the staff were friendly and helpful, the location was in the middle of the resturant area and the pillows in the room very very comfortable as was the bed.

        Reviewed September 23, 2014

        See room deals

        Dear Maralyn, Mackay Grande Suites was taking over by Rydges brand in 2018 and I am happy to inform you that we have gradually staged renovations in place, which have commenced and will continue in the upcoming months. We hope to welcome you back to the hotel soon. Kind regards, Katie Debondi - Sales Executive.

        Responded October 20, 2020
        Rydges Mackay Suites
        9.6
        Exceptional
        Sharon from Australia
        Business traveler
        1 bedroom Suite
        Stayed 2 nights in September 2020

        Clean , great location”

        Has room service and mini bar unlike others at the moment . Clean and great location, easy parking and nice pub downstairs .

        Reviewed September 16, 2020

        See room deals

        Dear Sharon, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

        Responded October 20, 2020
        Rydges Mackay Suites
        1234
        This is a popular property. Don't miss out!

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