Location saves Saguaro. ”

This is an old resort. It is on the literal edge of Old Town Scottsdale, which is a redeeming quality. The staff are also good, helpful and not a concern. The facility is simply not up to the quality standards of other resorts supposedly in its class. If you’re going to pay north of $300 a night, you can find better rooms, pool areas, amenities and well, everything else except location. Won’t stay here again, but it’s a handy spot if you want to spend a night or two in Old Town Scottsdale.

It's gone downhill from downhill”

It used to be okay, it was all about location and clean rooms. Not much to ask for. This time not only did we not get service at times but the people at the front desk lacked interest and management. Got our door knocked on one morning at 8:41am for cleaning. I poked my head out the door and said come back later. I went by the front desk later on and told them that was too early, at least for my room to knock on the door. The two young gals literally didn't move, they didn't look up. I repeated what I said and she said okay. that's it. But overall this hotel lacks someone in charge in a suit. I've stayed here 3 times previously. Honestly no more here for me.

Acceptable”

The pictures online looked fresh and updated. However the room doors were all outside and the hallways were not not well cared for. The room was never updated with coffee for morning and when we requested it it took two trips to get two pods - also ice maker was very far away from room and only one worked. Then there were no ice liners and it was suggested we just put the ice in the tin! In addition, we were charged twice for the same time period on two different cards and are now seeing reimbursement for a full charge on my Amex card. Staff was not overly attentive esp at the check out which resulted in a double payment in full. Location was excellent in Old Scottsdale - walkable to many fun restaurants and pool area was bright and cheery. Room looked shabby old and slider door was impossible to open (definitely needed to be replaced). To say the least, we were not completely pleased with the six day stay and would not return. Looks like a nice Hilton across the street!

Had the best time”

Had the absolute best time at the Saguaro. Loved the location, my room was clean and looked out over the pool, bright and fun decor, and the restaurant was fab. Our bartender Sasha was amazing and gave us lots of good suggestions for fun places to check out. Will for sure be staying here next time we are in Scottsdale.

Don’t stay here ”

My husband and I had few staycation at this place. I was charge twice for the room on two occasions. The first time I left a voicemail and waited for some one from accounting to return my call. Well that never happen and I ended up forgetting to call back. On the second occasion I was ask again to leave a VM. This time I set up a reminder and called back on Monday. I was able to speak to someone who was rude and didn’t even care at all that I was over charged not once but twice. She never apologized and is been two weeks and I haven’t yet been reimburse. I won’t ever stay here again.

Hipster Hotel”

Location is in heart of Old Scottsdale. Near all the bars and nightclubs and restaurants. Hotel is very nice. Very hipster. Facilities were great - pool/gym/spa/massage. Staff was friendly and extremely helpful. Less than 5-minute walk to the free Old Town trolley stop. The trolley will take you around Old Town. Sheets/bed was clean. Bathroom/toilet/shower was clean. Lobby bar was fun! Pool party on certain Saturday's. It does get crowded. Would stay here again/recommend.

Not again”

Unclean. Pool and room and hallways. In addition the air wasn’t working in the room i’m sure in its day was nice seems to be rundown

Amazing hotel!”

Pros; Front desk agents were amaziny accommodating. They upgraded us for free because of a birthday. Cute chic hotel with the perfect amenities. The beds were heaven. So much so that we slept until check out and stayed another night! Friendly attentive valet staff. The pool was relaxing yet edgy. Close walk to anything you need. The room cost was within budget. Cons; The rooms did not have working phones. The bartenders could be more friendly. Our room service meals were so so. I would highly recommend this hotel in the future and stay again myself.