Saigon Halong Hotel
Saigon Halong Hotel
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"Fantastic staff amenities room breakfast and service."

Andrew

|

March 19, 2018

Villa Superior Double - Bed Saigon Halong Hotel
Villa Superior Double - Bed
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Lobby Saigon Halong Hotel
Lobby
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Lobby Saigon Halong Hotel
Lobby
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Swimming pool [outdoor] Saigon Halong Hotel
Swimming pool [outdoor]
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See map Saigon Halong Hotel
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Very good
Location
7.9
See all 31 photos Saigon Halong Hotel
See all 31 photos
Removed from saved list
Very good
From 455 reviewsSee what guests said
7.5
/
10
Very good cleanliness
7.7
Recommended by 91% of guests
Value for money7.5
Distance to city center0.5 km
Location rating7.9
Nearest airportCat Bi International Airport (HPH)
Distance to airport36.6 km
  • Airport transfer

  • 750 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
Deluxe Double Sea View
Deluxe Double Sea View
...
  • Room size: 41 m²/441 ft²
  • Ocean view
  • 1 queen bed
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Villa Superior Twin
Villa Superior Twin
...
  • Room size: 21 m²/226 ft²
  • Garden view
  • 2 semi double beds
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Deluxe Twin Sea View
Deluxe Twin Sea View
...
  • Room size: 41 m²/441 ft²
  • Ocean view
  • 2 semi double beds
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Superior Double Room with Hill View
Superior Double Room with Hill View
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 1 queen bed
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Superior Twin Room with Hill View
Superior Twin Room with Hill View
...
  • Room size: 38 m²/409 ft²
  • Mountain view
  • 2 semi double beds
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Executive Suite Panoramic Sea View
Executive Suite Panoramic Sea View
...
  • Room size: 82 m²/883 ft²
  • Ocean view
  • 1 king bed
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Villa Superior Double
Villa Superior Double
...
  • Room size: 21 m²/226 ft²
  • Garden view
  • 1 queen bed
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Executive Suite
Executive Suite
...
  • Balcony/terrace
  • Shower
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Deluxe
Deluxe
...
  • Balcony/terrace
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Superior Room
Superior Room
...
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    What people love about the property

    • "Staff were very helpful and the breakfast was great."

      Toby

      |

      April 28, 2017

    • "Good place, nice services"

      SzuChou

      |

      February 6, 2017

    • "We had a pleasant stay ."

      Giedrius

      |

      October 2, 2016

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    More about Saigon Halong Hotel

    More about Saigon Halong Hotel

    "Good location"

    HUONG

    |

    May 5, 2017

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

    "The staff were very helpful and great!"

    Abdul

    |

    June 2, 2017

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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (455)Booking.com Reviews (376)
    7.5
    /
    10
    Cleanliness7.7
    Facilities7.5
    Location7.9
    Room comfort and quality7.2
    Service7.3
    Value for money7.5
    Provided by verified guests of Agoda
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    All guests (455)
    All room types
    Showing 368 verified guest comments
    12345
    8.8
    Excellent
    Rudolph from Vietnam
    Couple
    Villa Superior Twin
    Stayed 2 nights in August 2018
    Value for money”
    Next to the big clean hotel building are beautiful villas in a romantic area. Perfect swimmingpool.
    Reviewed August 22, 2018
    Dear Rudolph, Thank you so much for your kind words about our hotel. We are happy to know that you enjoyed your stay and cannot wait to welcome you back again. Kind regards, Sales & Marketing Department
    Responded September 14, 2018
    Saigon Halong Hotel
    10.0
    Exceptional
    Karyn from Australia
    Solo traveler
    Deluxe Twin Sea View
    Stayed 1 night in July 2018
    Exceptional”
    Best hotel resort in Halong! Love staying here. My only gripe is they need to keep breakfast hot!
    Reviewed July 26, 2018
    Dear Karyn, Thank you very much for the great feedback. We always strive to improve and make your next visit even more memorable and hope to welcome you back in the near future. Best Regards, Sales & Marketing Department
    Responded September 14, 2018
    Saigon Halong Hotel
    10.0
    Exceptional
    Quan from Vietnam
    Family with young children
    Villa Superior Double
    Stayed 3 nights in July 2018
    Good! ”
    I was satisfied during my stay in Saigon Halong hotel!
    Reviewed July 05, 2018
    Dear Mr Quan Thank you so much for your fantastic review and recommendation our hotel on Agoda.com. It's great to hear that you enjoyed your stay with us. We hope we can welcome you back soon. Best Regards Sales & Marketing Department
    Responded September 14, 2018
    Saigon Halong Hotel
    10.0
    Exceptional
    Mardion from Singapore
    Couple
    Villa Superior Double
    Stayed 1 night in January 2018
    Friendly staff and clean hotel”
    Our stay was good, the room got some light issues tho, staff were all friendly and accommodating but it it became touristy lobby area after all the tourists in the buses checked out and the staff cant handle the influx of guests checking out.
    Reviewed June 24, 2018
    Dear Mardion, Thank you for sharing your feedback regarding your recent experience at Sai Gon Ha Long hotel. We value your comments and will use them to improve the service and products we offer our guests. We do hope to welcome you back to our hotel in the future Best Regards, Sales & Marketing Department
    Responded September 14, 2018
    Saigon Halong Hotel
    9.2
    Exceptional
    Karyn from Australia
    Solo traveler
    Deluxe Twin Sea View
    Stayed 1 night in May 2018
    Nice hotel”
    A nice hotel with pool, shame breakfast was cold .
    Reviewed May 28, 2018
    Dear Karyn, It is such a compliment when a guest has enjoyed their stay that they are inspired to write a review of Sai Gon Ha Long hotel. We certainly enjoy creating a positive experience for each of our guests. Thank you for taking the time to share your feedback and suggestions with us. We hope you will visit again soon. Best Regards, Sales & Marketing Department
    Responded September 20, 2018
    Saigon Halong Hotel
    9.6
    Exceptional
    Lew from Australia
    Couple
    Deluxe Double Sea View
    Stayed 4 nights in March 2018
    Enjoyable stay!”
    For 5 days we didn't see the sun, heavy fog most mornings, showers and poor visibility meant we had a disappointing stay in Halong... at least we had a great room. This was one of the best all round hotels we stayed at during our 6 weeks in Thailand/Vietnam. Great breakfast, well appointed room with very reasonably priced mini bar, kettle and good fridge... Excellent WiFi, 5 star bathroom... really nothing to complain about but... The huge development directly in front of the Hotel, which was a 24hr/ day construction site, I fear for the hotels great views. The restaurant on the road in front of the hotel caters for tourist buses, it was old and filthy I wouldn't let my dog eat there. There are good eats within walking distance.
    Reviewed April 01, 2018
    Dear Lew, Thank you for sharing your experience after your recent stay at the Sai Gon Ha Long hotel. We are thrilled you enjoyed your time with us and appreciated our great room and services. Your comment is very motivating for us to continue delivering the high level of service and a customized guest experience. We hope you plan on staying with us again soon! Have a beautiful day! Sales & Marketing Department
    Responded April 17, 2018
    Saigon Halong Hotel
    10.0
    Exceptional
    Andrew from Australia
    Couple
    Villa Superior Double
    Stayed 3 nights in March 2018
    Wonderful hotel”
    Fantastic staff amenities room breakfast and service. A bit out of town but thats a good thing. Room service was also great!!
    Reviewed March 19, 2018
    Dear Andrew, Thank you very much for your wonderful review. As a team we are very delighted to hear that you have enjoyed your overall stay with us. I will make sure to pass your comments to the rest of the team in order to motivate them to provide an exceptional service to customer. I hope to welcome you back to our hotel in the future. Best Regards, Sales & Marketing Department
    Responded April 17, 2018
    Saigon Halong Hotel
    5.6
    Tang from Malaysia
    Family with teens
    Villa Superior Double
    Stayed 2 nights in January 2018
    Never ever try their massages ”
    Avoid villa because it is a old style hotel. The surrounding is good. We had tried their massage, paid for 1 1/2 hours but they only give us 1 hours service beside they still asking if my friend need “special service”. Block my friend way to back hotel when she refuse to pay her tips. Very disappointed with their service. Good breakfast v good view and many selection. Consider as a good hotel to stay if we didn’t try their massage service.
    Reviewed February 01, 2018
    Dear Tang, We would like to thank you for choosing our property for your stay, We are really sorry to hear that you were disappointed with massage service. We would like to apologize regarding your experience, please trust that we are reporting your comments to the related department as this situation should not happen. We hope to welcome you again in our hotel to demonstrate the quality of our service. Best Regards
    Responded April 17, 2018
    Saigon Halong Hotel
    9.6
    Exceptional
    Abdul from Australia
    Family with teens
    Villa Superior Double
    Stayed 5 nights in December 2017
    A good and specious hotel with good views of Halong Bay”
    Overall good except wi fi
    Reviewed January 07, 2018
    Dear Abdul, We thank you very much for your comments regarding your stay at the Sai Gon Ha Long hotel. It is always a pleasure to receive positive feedback about our accommodation. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sales & Marketing Department.
    Responded January 20, 2018
    Saigon Halong Hotel
    9.6
    Exceptional
    Melody from Singapore
    Family with young children
    Villa Superior Double
    Stayed 4 nights in December 2017
    Quite relaxing atmosphere ”
    Total 4 families stayed in 1 Villa. Each family stayed in 1 room. Very comfy for group of families that traveling together and gather in living room. Restaurant was super delicious but a bit expensive. Breakfast was really good as well.
    Reviewed January 03, 2018
    Dear Melody, Thank you for your positive feedback about our villa and our culinary offerings. I trust you had a pleasant time at the Sai Gon Ha Long hotel. Wishing you continued safe travels and look forward to welcoming you back soon. Best Regards, Sales & Marketing Department.
    Responded January 20, 2018
    Saigon Halong Hotel
    9.2
    Exceptional
    Scott from Canada
    Couple
    Deluxe Double Sea View
    Stayed 2 nights in December 2017
    Exceptional”
    Amazing hotel, staff are excellent, best service, amazing breakfast, very clean.will be back.
    Reviewed December 25, 2017
    On behalf of Sai Gon Ha Long hotel, I would like to express our sincere thanks for recommending us on Agoda. We have shared your praise with our reception team, who are very grateful and proud for the recognition to their service and dedication. We can’t wait to welcome you back to Sai Gon Ha Long hotel. Warm Regards, Sales & Marketing Department
    Responded January 20, 2018
    Saigon Halong Hotel
    4.0
    Nura from Canada
    Solo traveler
    Villa Superior Double
    Stayed 1 night in December 2017
    Very very bad wifi”
    Very bad wifi in the villa number 4. I mentioned it. A technician with no english came to see what can be done but could not resolve the issue. He was telling me that the Wi-Fi was ok on his phone so there is no problem. I tried to tell him that it was not working well on my phone and my iPad but since for him it was working he left the room without helping me while i was with the reception on the phone that was translating what I was saying to him. I'm still in the hotel till tomorrow and I have to go to the reception to have good connection. However comfy bed, clean enough for few days. Nice view from the restaurant panorama. Far from the town.
    Reviewed December 20, 2017
    Dear Nura, Thank you very much for your feedback regarding your stay at the Sai Gon Ha Long hotel. We are very glad to see that you enjoyed our accommodation and sea view from Panorama restaurant. We appreciate your constructive feedback relating to the wifi in villa 4. We have addressed this issue with the relevant department. We are very sorry for the inconvenience that caused to you. We all team of Sai Gon Ha Long hotel are looking forward to welcoming you soon again at your second home. Best Regards, Sales & Marketing Department
    Responded January 26, 2018
    Saigon Halong Hotel
    7.2
    Very good
    Minh from Vietnam
    Business traveler
    Villa Superior Double
    Stayed 1 night in December 2017
    Very good”
    I stayed at one of the villas outside of the hotel's main building and really enjoyed walking in the garden from room to the main building for breakfast. The room is okay with good view to the garden, too. Breakfast is okay. Staff is so-so, not very friendly or helpful.
    Reviewed December 09, 2017
    Dear Minh, Thank you for your positive feedback about your stay at our hotel. I trust you had a pleasant time at the Sai Gon Ha Long hotel. Wishing you continued safe travels and look forward to welcoming you back soon. Best Regards, Sales & Marketing Department.
    Responded January 26, 2018
    Saigon Halong Hotel
    7.6
    Very good
    Văn from Vietnam
    Family with young children
    Superior Twin Room with Hill View
    Stayed 2 nights in September 2017
    Room is good but Swimming pool dirty, Restaurant super expensive”
    Hotel was just re-new, Room is clean and good facility. But the swimming pool dirty. Panorama restaurant super expensive, double price with outside restaurant. My family alway have dinner in hotel restaurant when we travel due to small child. It is most expensive restaurant in Hotel I have been so far.
    Reviewed October 05, 2017
    Dear Van, We thank you for your comments regarding your stay at the Sai Gon Ha Long hotel. It is always a pleasure to receive positive feedback about our room and good facilities. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your comments regarding issues you encountered have been passed onto related team; I apologize for the inconvenience that this caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sales & Marketing Department
    Responded January 26, 2018
    Saigon Halong Hotel
    6.8
    Good
    Loke from Malaysia
    Group
    Superior Double Room with Hill View
    Stayed 1 night in October 2017
    Everything so far ok”
    Staff Niung services not so friendly. Facilities was good.
    Reviewed October 04, 2017
    Dear Loke, Thank you for your nice review. We are glad to hear that overall your experience was positive. We look forward to seeing you soon. Best Regards. Sales & Marketing Department
    Responded April 28, 2018
    Saigon Halong Hotel
    10.0
    Exceptional
    Kirsten from South Africa
    Couple
    Villa Superior Double
    Stayed 1 night in September 2017
    Great hotel in a weird part of Vietnam ”
    Great escape from the weirdness of Halong main land.
    Reviewed September 26, 2017
    Dear Kirsten, Thank you for your generous feedback about your stay at the Sai Gon Ha Long hotel. We are very happy to hear that you had a pleasant time at the Sai Gon Ha Long hotel. Wishing you continued safe travels and look forward to welcoming you back soon. Best Regards, Sales & Marketing Department.
    Responded January 26, 2018
    Saigon Halong Hotel
    8.0
    Excellent
    Luong from Vietnam
    Family with young children
    Superior Double Room with Hill View
    Stayed 2 nights in July 2017
    Nice, comfortable room”
    Newly renovated room with very big and comfortable bed (actually 2 double beds jointed), beautiful rooftop restaurant with sea view except the construction in front is a minus. Though it seems that the beach is right in front of the hotel but it takes 15-20 mins to walk. Unfriendly, unwelcoming staff at reception.
    Reviewed August 01, 2017
    Dear Luong, Thank you for your nice review and recent stay with us. We are happy to know that you enjoyed our renovated room and beautiful rooftop restaurant. On the other hand, we are sorry that we were unable to assure a great stay experience for you. Your comment is highly appreciated and will help us resolve the problems. It was our pleasure having you with us, and we would love to be able to welcome you back to Ha Long in the near future. In the meantime, we wish you all the best. Kind regards, Sales & Marketing Department.
    Responded April 28, 2018
    Saigon Halong Hotel
    5.6
    Rowena from Australia
    Group
    Villa Superior Double
    Stayed 1 night in November 2016
    Above average”
    This is on top of the hill so the view of the bay is lovely, but we saw a rat in the hotel dining room... not ideal.
    Reviewed June 07, 2017
    Dear Rowena, Thank you very much for taking time to provide us with your feedback. We were very sorry to hear that your stay with us was inconvenienced by issues described. We would like to assure you that we take any problems of health and safety nature very seriously and act promptly. Please note that our dedicated pest control company has already reviewed the issue reported by yourself and confirmed the site clear of pest and well maintained. We would like to confirm that we pride ourselves on a very good level of pest control and we have always acted along the guidelines of our pest control company regarding preventative measures. We are looking forward to welcoming you again. Kind Regards. Sales & Marketing Department.
    Responded April 28, 2018
    Saigon Halong Hotel
    6.8
    Good
    Abdul from Malaysia
    Solo traveler
    Villa Superior Double
    Stayed 2 nights in May 2017
    Good”
    This place is for mass tourists. They arrive in many buses. Restaurant is limited choice and food is below average. Better hotels close to the halong park. The staff were very helpful and great!
    Reviewed June 02, 2017
    Dear Abdul, Thank you for your stay and for leaving a review about our hotel on Agoda.com. Your feedback is extremely important as it will help us to achieve our mission to provide the perfect guest experience. It is good to know that you found our staff very helpful and great. On the other hand, we also regret to hear about your disappointments with our restaurant. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Warm Regards, Sales & Marketing Department.
    Responded September 20, 2018
    Saigon Halong Hotel
    6.8
    Good
    MiO from Vietnam
    Family with young children
    Villa Superior Twin
    Stayed 1 night in May 2017
    The room is very small”
    The Room is cleans but very small and not suitable for going with children. The furniture is so old. The staff is very friendly. outside space is very good.
    Reviewed May 29, 2017
    Dear Mio, Thank you for taking the time to review your stay. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope that you will consider staying with us again on your next vacation. Best Regards, Sales & Marketing Department.
    Responded September 20, 2018
    Saigon Halong Hotel
    12345
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